For all other applications, including new applications, please visit

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This content only applies to transition applications that were received before 1 July 2014. The content will be relevant for these applications until 30 June 2015.

For all other applications, including new applications, please visit www.apvma.gov.au

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NOVEMBER 2009

SIGABA SECURE EMAIL USER GUIDE

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

Commonwealth of Australia 2009

This work is copyright. Apart from any use permitted under the Copyright Act 1968, no part may be reproduced without permission from the Australian Pesticides & Veterinary Medicines Authority. Requests and inquiries concerning reproduction and rights can be made to:

The Manager, Public Affairs

Australian Pesticides and Veterinary Medicines Authority PO Box 6182

KINGSTON ACT 2604 Australia

Email: [email protected]

This document is published by the APVMA. In referencing this document the APVMA should be cited as both author and publisher.

Comments and enquiries may be directed to:

Australian Pesticides & Veterinary Medicines Authority PO Box 6182

KINGSTON ACT 2604 Australia

Telephone: +61 2 6210 4700 Fax: +61 2 6210 4776

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CONTENTS iii

INTRODUCTION

The APVMA has launched the Verizon Business secure messaging service, Sigaba, to enable a secure method of communication via email between the APVMA and its external stakeholders. This service will allow the APVMA to send and receive X-IN-CONFIDENCE (for example, commercial-in-confidence) information via email.

All APVMA email that is identified as being confidential at the time it is sent will be encrypted by the Sigaba system and then forwarded to the recipient. Opening a confidential email will require a secure encryption key that will be provided to the recipient of the email after they have confirmed their identity through Sigaba.

After successfully accessing a secure email, it can be printed and saved, along with any attachments contained in the message. Secure replies can also be sent, including any attachments.

First time users of Sigaba will need to register an account before being able to view secure emails. This guide provides instructions on how to:

1. Register an account with Sigaba to enable viewing of secure email messages;

2. View secure email messages received from the APVMA and view/save any attachments; and 3. Send a secure reply email and attach documents.

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2 SIGABA SECURE EMAIL USER INSTRUCTIONS

1 REGISTER AN ACCOUNT WITH SIGABA TO ENABLE VIEWING OF SECURE EMAIL MESSAGES

If you have received an email like the one shown below, it will be a secure email from the APVMA using the Sigaba Secure Messaging Service.

To begin creating an account click on the link highlighted.

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REGISTER AN ACCOUNT 3

1.1 The Registration Process

On the Sigaba Welcome screen (as shown below), enter your email address and click on the Next button to continue.

1.2 Enter a Password

Ensure the password you enter is at least 7 characters long and uses a combination of letters and numbers (or symbols). Click on the Next button to continue.

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1.3 Registration Phase 1: Complete and activating your account:

After you have entered your email address and selected a password, the Sigaba secure messaging service will send you a confirmation email. The email contains further instructions for completing the registration process and activating your account.

1.4 Activating your account:

Open the confirmation email from Verizon Business to complete the process for registration and activate your account. Click on the link in the email or copy and paste the URL into your web browser.

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REGISTER AN ACCOUNT 5

1.5 Confirm Password

Enter the password you created for your email previously and click on the Next button continue.

1.6 Enter Account Details

Enter in your account user details in the fields as displayed below to complete the registration process and click on the Submit button.

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1.7 Registration Complete

This completes the registration process for your Sigaba account. You can now view secure email messages sent to you from the APVMA.

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READ SECURE EMAIL MESSAGE 7

2 READ SECURE EMAIL MESSAGE RECEIVED FROM THE APVMA AND VIEW/SAVE ANY ATTACHMENTS

Open your original message from Verizon Business as in the example below and open the attachment. In this example clicking on the View or Download hyperlink will open the attachment.

A new window will open in your Internet browser (e.g. Internet Explorer) as shown below. Click on the Read Message Now button to proceed.

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2.1 Alert Messages

Depending on the security setting for your browser and the type of your email account (e.g. Gmail etc), you may see one or both of the below pop up windows appear. To proceed click the OK button for each.

2.2 Login to Sigaba to Authenticate Your Account

Before you can view a message you must authenticate yourself by entering your email address and

password that you created when registering with Sigaba. Click on the Authenticate button to view the email.

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2.3 Viewing the Email Message

After authentication the email message will be decrypted and displayed. An example message of an email sent using Sigaba Secure Messaging Service is shown below.

2.4 Opening an attachment and saving

Where an email includes an attachment, you can open the attachment simply by clicking on the link to the attachment as highlighted in the below example.

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When opened you can then save the document as you would normally, for example in Microsoft Word, click on the File menu, and select ‘Save as’.

The attachment can also be saved directly by moving the mouse over the attached document and right clicking. This will open ‘Save As’ window and you can save the file to either your desktop or other preferred directory location.

2.5 Sending a Secure Reply

Send a secure reply email to the sender by clicking on the Secure Reply button.

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2.6 Type your message

Type your response in the window provided and click on the Send Secure Reply button to send it.

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2.7 Attaching Documents

If you wish to include an attachment, click on the Browse button in the bottom section of the screen and select the document you wish to attach.

Click on the Upload file button to attach your document to your email.

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2.8 Sent Email Confirmation

After you have clicked on the Send Secure Reply button, you will receive confirmation that your email has been sent via secure email.

2.9 Sigaba User Management

For additional information about Sigaba and managing your account, go to Sigaba User Management website at https://csm.cybertrust.com.au/customerCenter/customerCenter/index.do