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Agressie en geweld tegen werknemers met een publieke taak op Youtube : een onderzoek naar conflictasymmetrie, conflictescalatie en interdependentie in het openbaar vervoer en onderwijs

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Figure

Tabel 1: Ongewenst gedrag Vorm van ongewenst gedrag
Tabel 2: Verdeling YouTubefilmpjes   Openbaar
Tabel 4: Resultaten conflictasymmetrie en interdependentie
Tabel 6: Resultaten effecten dominantie en vriendelijkheid werknemer en klant
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