ConVox Hospital Appointment Booking System

(1)

Con

Vox

Hospital Appointment Booking System

(2)

2

Agenda

• ConVox Hospital Appointment Booking System

• Features

─ IVRS based Appointment Booking.

─ Web Based Appointment Booking.

─ Doctor’s Office Interface.

─ Integrated Call Center Solution

• Web based reporting • Advantages

• About Deepija Telecom • Our Customers

(3)

3

Satisfied with your appointment system?

Are your patients satisfied?

Do you often gets disappointed with :-

• Long queues at your Hospital's reception desk.

• Long list of appointments on holidays.

• Difficulty in rescheduling of booked appointments.

• Blockage of telephone lines due to excessive incoming calls.

• Unordered appointment schedules due to lack of coordination between

various source of appointment booking.

• Receiving untimely calls in your home phone or mobile phone seeking

appointments.

No more disappointments now...

You have a solution...

(4)

4

H

OSPITAL

A

PPOINTMENT

S

YSTEM

For doctors , it acts as a customizable Patient Flow Management System

For patients, it serves as a multi-faceted Appointment Scheduling System

Deepija Telecom (P) Ltd.

H

OW IT HELPS IN

A

PPOINTMENT

B

OOKING

.

 It will give you absolute control over the time you see your patients, the time you spend with them and the time you wish to finish your day's work.

 It will be easily accessible for you to change appointment slot anytime if you need to.

 It is easily accessible for your patients too to book appointments with you.

 It provides proper coordination between various sources of appointment booking.

(5)

5

H

OSPITAL

S

OLUTION

F

EATURES

IVRS Based

Appointment booking

system

Web Based

Appointment Booking

System

Doctor's office interface

Integrated Call Center

Solution

C

ON

V

OX

H

OSPITAL

A

PPOINTMENT

S

YSTEM

F

EATURES

(6)

6

IVRS B

ASED

P

HONE

B

OOKING

S

YSTEM

1. Patients call IVRS No. for appointment.

2. 24x7 patients can book, cancel or reschedule

appointments.

3. Instant SMS confirmation of the appointment.

4. IVR appointment scheduling involves 4 easy steps:

I. Select language

II. Select Department

III. Select Doctor IV. Book Appointment

Also our phone system is designed by IVR usability

experts and our voice menu is very simple and easy to

understand.

(7)

7

Caller will make a call on hospital number

Greeting message will be played in chosen languages

Patient will select an option from list

Booking will be confirmed at this step

IVR will be to choose appointment slot

IVR for available Doctor's list

IVR to select desired department

(8)

8

W

EB

B

ASED

A

PPOINTMENT

B

OOKING

S

YSTEM

1. Web Based interface for appointment scheduling is easy to

use.

2. Web based appointment booking involves 4 easy steps:

I. Patient Login II. Search and Select Doctor III. Select Date and Time IV. Book Appointment.

3. The appointments are made in real time and synchronize

with our IVR phone scheduler.

(9)

9

Patient will go to the appointment link available on the hospital website.

Patient can select suitable appointment from the available appointment slot

Patient can fill up the details to confirm his appointment.

Day Before Appointment :- A reminder

will be send to patient’s mobile phone Confirmation Message will be send to patient’s mobile phone.

(10)

10

D

OCTOR

’

S

O

FFICE

I

NTERFACE

1. There will always be some requirement for your staff to make appointments for walk-in patients.

2. We have provided more sophisticated web based administrative tool for your office staff.

3. You (Doctor) and your staff can access our web based administrative tool from any where, any time using a computer connected to internet. 4. With this administrative tool, you can view, make or cancel appointments, search customers, schedule holidays and closed days, schedule physician working hours and practices, and user management.

(11)

11

I

NTEGRATED

C

ALL

C

ENTER

S

OLUTION

1. Our Integrated call centre solution is an additional feature for appointment scheduling.

2. The call can be transferred to live operator and operator will book an appointment for caller.

3. Integrated call centre appointment booking involves 3 easy steps:

I. Select desired option

II. Call gets connected to Live operator III. Operator will book an appointment

4. The appointments are made in real time and synchronize with our IVR phone scheduler.

(12)

12

Caller will make a call on hospital number

Greeting message will be played in chosen languages

Patient will select an option from list

Appointment will be booked for the caller.

Live operator will check the available

slot for appointment booking. Call will be connected _{to live operator}

(13)

13

W

EB

B

ASED

R

EPORTING

ConVox Hospital Solution is also deployed with web based reporting

for various reports such as:-

• Appointment schedule on daily basis.

• Appointment booking report on daily, weekly and monthly basis.

• Appointment cancellation report on daily, weekly and monthly

basis.

• Appointment modification reports on daily, weekly and monthly

basis.

• Live operator's performance report on daily, weekly and monthly

basis.

(14)

14

W

HY

C

ON

V

OX

H

OSPITAL

S

OLUTION

• Handle multiple concurrent calls at the same time.

• You would no longer receive any untimely calls in your home phone or mobile phone seeking appointments.

• There will always be an air of order around your practice with no more crowding at your door steps.

• Automatic reminders to patients about upcoming appointments. • Reporting of the open and booked appointments.

(15)

15

W

HY

C

ON

V

OX

H

OSPITAL

A

PPOINTMENT

S

YSTEM

Every day, before your consulting time starts, you can get a message in your mobile phone listing all your appointments scheduled for the day.

Once the system have your details, the entire patient scheduling and the token distribution process is handled by the system. You are completely freed from any involvement in any of these tasks.

When patients take ownership of their scheduling, they are more likely to keep the appointment and arrive on time.

(16)

16

C

OMPANY

B

EHIND

Con

Vox

S

OLUTION

Our products include Call Centre Packages, Conference Bridge, Voice Logger, IP-PBX and IVRS.

Head office in Hyderabad with branch offices in Mumbai, Bangalore, Chennai, Delhi and Pune

Focus on R&D and innovation

Deepija Telecom (P) Ltd. is a fast growing software development company in the area of CTI/ IVRS and VoIP.

Open Source Experts

High quality products and strong customer support.

(17)

17

I

NSTALLATION

AND

M

AINTENANCE

OF

THE

SYSTEM

Our Engineers will install and configure the system initially.

Training is given to the administrator and users of the system at customer premises.

Support is available through Phone Call, Chat, Remote Login and On site visit.

Normal Installation Time is 1 Week. Depending on the customization requirement it may take more time.

Highest commitment for Customer Support.

(18)

18

(19)

19