Welcome to the Cloud Stream. Sponsored by:

(1)

Welcome to the Cloud Stream

(2)

Ben Lingwood – Director HEC GtM

HANA Enterprise Cloud (HEC)

Harnessing the Power of Real- Time Business with the

Simplicity of the Cloud

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

Announced May 7

th

_{& immediately available in all markets}



An end-to-end cloud-based infrastructure for HANA and selected

custom and partner applications powered by SAP HANA



Real-time in-memory technology with cloud simplicity.



Fully scalable, enterprise-ready, mission critical, secure and high

availability cloud service



Cloud service with a full-managed services approach with trusted

services from SAP



Bring your own HANA License + monthly infrastructure subscription fee



Open approach with partner ecosystem key to our plans

(4)



Market is moving to the cloud. So are we.



Dramatic accelerator for our HANA business –

removes barriers to entry:



Data centers not equipped for modern infrastructure hardware



High-end hardware upgrades



Lack of skilled internal resources



Limited CAPEX budgets



Compliments our range of deployment options



SAP HANA Enterprise Cloud (From SAP)



SAP HANA One (From Amazon)



Open Cloud Ecosystem



HANA on Premise

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SAP HANA Enterprise Cloud

SAP’s Unique Value Proposition

HANA Enterprise Cloud is Optimized for HANA

 HEC is specifically optimized by the development organization for

performance & operations of SAP HANA-driven solutions

 World-class and best-run

HEC has the Broadest, Deepest Pool of Experts

 HANA Enterprise Cloud leverages SAP’s in-house HANA experts continuous

innovation and improvement

 Immediate and seamless access to SAP Development, Support and

Application Management teams

HEC has the Lowest Risk

 No company can mitigate HANA and HEC technical and functional risk like

SAP

 Time-to-resolution is dramatically reduced by proximity of SAP ‘owners and

experts’

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SAP HANA Enterprise Cloud

Global Data Centre locations

• Wave 1 with 4 data centers in US and Europe

on announcement

• Custom data center arrangements for

compliance

• Largest pool of high-performance in-memory

infrastructure

Availability

 Tier III+ Availability

 Two separate electrical power connections

 Emergency power systems: UPS batteries & Generator with on-site fuel

 No down time necessary during maintenance of the infrastructure

Energy Efficiency

 High-density racks

 Cold aisle systems

Physical Security

 Biometric access control

 Video and Sensor surveillance

 24 x 7 Security Patrols

 Fire alarm system, smoke detectors

 Fire protection

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SAP HANA Enterprise Cloud

Global Data Centre locations – Wave 2

Global Availability Roadmap

Rot Amsterdam Russia Australia Sterling Santa Clara Japan China Canada

Available today

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 Physical Security

– Video and Sensor Surveillance

– Access Logging

– Security Guards

– Fire Detection and Extinguishing System

– Uninterruptible Power Supply

– Biometric Access Control in certain Locations

 Network Security

– Network Admission Control

– Intrusion Prevention Systems

– Network Filtering

– 2-factor Authentication

– Proxies

– Internet Content Filtering

 Secure Operations

– Asset Management

– Change Management

– Incident Management

– Anti Virus & Malware Management

– Backup / Restore Management

– Identity & Access Management

 Threat & Vulnerability Management

– Security Patch Management

– Penetration Testing

– Vulnerability Scanning

– 24 x 7 Security Monitoring Center

 Advanced IT Security Architecture

– Isolated, separated Landscape per Customer

– Security hardened Systems

 Secure Product Development Lifecycle

 Security measures are audited and confirmed through various Certifications & Attestations

– ISO Certificates

o ISO9001 Quality Management System

o ISO27001 Information Security Management System

– SOC1 (ISAE3402/SSAE16) *)

– SOC 2 & SOC 3 *)

– Industry specific certifications (on demand with business case foundation)

 Customer data flow control

– Regional Data Storage (e.g. EU-, US-Cloud)

Security

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

Visit www.sapdatacenter.com

for a virtual tour of the new

SAP Data centers



Technical, security and

operational overview



Centre SLA Data



Cloud solution overviews



SAP uses SAP – our own first

customer!

SAP HANA Enterprise Cloud

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SAP HANA Enterprise Cloud

Architecture overview

P

RD

_QAS

_DEV

Scale (optional) sync via HSR Failover NAS CI

local discs local discs

HANA CI DB Backup local discs HANA _HANA CI

 Two DB (virtual hosts) installed on the server

 Initial HW footprint (RAM + disc) to foresee usage for PROD

ALTERNATE DC

Backup

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SAP HANA Enterprise Cloud

HANA Failover options

Backup Instance Primary Instance

Recovery Costs RPO RTO

Backup $ high high

HSR preload off $$ 0 med HSR preload $$$ 0 low Failover  IP redirect  Failover procedure automated via LVM 2nd_node monitoring  Seamless switch for external tools as client address stays stable (to be verified!)

Prepare new fallback node

 Prepare new fallback node  Start in LVM (register automatically)  Register to Monitoring Monitoring SolMan based:  Standard DB Monitoring of primary node  Monitor consistency of 2nd node.  Decision by IT Admin to trigger Failover RTO

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SAP HANA Enterprise Cloud

Deployment options

ERP 6.0 RDBMS BW 7.0 RDBMS CRM 7.0 RDBMS

SAP ILM for archiving SAP NLS for archiving SAP NetWeaver Portal 3rd_Party Applications SAP BusinessObj ects SAP Mobility extra ctors E R P 6 . 1 HANA B W 7. 3 HANA C R M 7. 0 HANA

SAP ILM for archiving

SAP NLS for archiving

SAP NetW eaver Portal

3rd Party Applications

SAP BusinessObj ects SAP Mobility

SAP HANA Enterprise Cloud ex t r a ct o r s E R P 6. 0 RDBMS B W 7 .3 HANA CR M 7 .0 RDBM S SAP ILM for archiving SAP NLS for archiving SAP NetW eaver Portal 3rd Party Applications SAP BusinessObj ec ts SAP Mobility e x t r ac t o r s SAP HANA Enterpris e Cloud E R P 6. 0 HANA HANA Agile Data marts CR M 7 .0 HANA SAP ILM for archivin g SAP NetW eaver Portal 3rd Party Applications SAP BusinessObj e cts SAP Mobility ET L / R ep li c a tio n SAP HANA Enterpri se Cloud ET L / R ep li c a tio n Non-SAP Applications 3rd Pa r t y D W 3rd Pa r t y S A A S a p p . E T L

Moving entire

Landscape to

Cloud

Moving Part of

Landscape to

Cloud

Merging Data

into Datamart

in Cloud

Non-Productive

Systems in Cloud

only

SAP NetW eaver Portal 3rd Party Applications SAP BusinessObj ects SAP Mobility

ER P 6 .1 ( D E V) HANA E R P 6. 1 ( Q A) HANA ER P 6 . 1 ( P R O D) HANA tr a n s po r t tr a n s po r t SAP HANA Enterprise Cloud

Typical On-premise

customer

Landscape

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Deployment options

Support customer roadmap to real time business in accelerated and risk free fashion

Clearly defined easy to consume services

Stringent SLA and DR for productive mission critical operations

Single 24x7 support model across all tiers following the sun

Ideal stepping stone for a cloud first or cloud only policy

TAKE THE GUESS WORK OUT OF

PLANNING YOUR SAP HANA PROJECT! DIFFERENTIATE YOUR BUSINESS WITH REAL-TIME WITHOUT ANY DELAYS

HANA Enterprise Cloud - Productive HANA Enterprise Cloud - Project

Risk and obligation free first stepping stone

towards using SAP HANA

End-to-end migration

 customer data transport

 temporary test license

 _{migration service}

 defined period of cloud hosting

Fixed timeline and price

• Let your key users get familiar with SAP

HANA

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SAP HANA Enterprise Cloud

The Path for onboarding systems to HANA Enterprise Cloud

SAP Responsable SYSTEM ARCHITECTURE AGREED QUICK START IN INNOVATION CLOUD TRANSITION TO HEC PRODUCTION COMPLETE ALL PROJECT PHASES IN HEC PRODUCTIVE SOLUTION IN HANA ENTERPRISE CLOUD

HANA ENTERPRISE CLOUD SYSTEMS

Project Cloud

SAP Responsable SAP Responsable

Integration

SAP Responsable

SAP

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SAP HANA Enterprise Cloud

Connectivity & service levels

2-factor authentication SAP HANA

Enterprise Cloud

Safety and Security

• Quality ISO 9001

• Security BS7799 / ISO27001 • IT SCM ISO22301

• Service Management ITIL / ISO 20000 • Overall Framework COBIT, ISACA

Service Levels

• Guaranteed Availability 99.5%

• Global support 24 x 7

• Performance reporting Monthly or as defined

• Disaster recovery within 48 hours

• Agreed to windows for patching, updates, and project work

• Incident reports, analysis, planning, & remediation coordination

Jump host Management network Shared admin #1 #3 #2 MPLS VPN MPLS Customer 2 Customer 3 Customer 1 HTTP 3rd_party access

SAP HANA Enterprise Cloud Administration

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SAP HANA Enterprise Cloud

Core services with base HEC

SAP HEC Managed Services

-

Fully integrated with SAP’s extended portfolio of services

• HANA Database Management

•

Perform HANA database & client upgrades

•

Perform HANA database backups

•

Restore/recover HANA database

•

Monitor HANA database free space

•

Analyze and resolve HANA database failures

•

…

• Event detection & notifications

•

Detect events per monitoring requirements, log events, reacting to these events and monitoring the success or failure of startup/shutdown processes

•

…

• Application Specific Services

•

Installation of technical SoH components, BW on HANA & Data Mart for net new installs

•

Batch scheduling

•

…

• Performance Monitoring/EWA

• Monitor disk capacity

• Provide trend analysis as input to

capacity forecasting – monthly

• Analyze SAP system log and fix

failures working with customer team

• System Startup & shutdown

• Perform system startup & shutdown

• Operating System

• Work with vendor to resolve

Operating System issues

• Monitoring memory load & swap

• Apply patches to the Operating

System

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IaaS

Infrastructure as a Service

Solution Stack On Premise Host Build Consume

Applications Data Runtime Middleware Database O/S Virtualization Servers Storage Networking

PaaS

Platform as a Service

SaaS

Software as a Service

You

Manage

You

Manage

You Manage

We

Manage

We

Manage

(SLA based – monthly subscription)

We

Manage

(SLA based – monthly subscription)

HEC with AMS

HEC

Different Support Models

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SAP HANA Enterprise Cloud

Optional components and commercial models

Offerings Terms Perpetual license Annual contract Scope-based Monthly subscription Scope-based Assessment & Advisory

Onboarding & Migration

Application Management Services Cloud Integration Services SAP HANA SAP Support Recommended Baseline Baseline SAP Applications Optional

Run SAP HANA

Enterprise Cloud

(Variable)

Bring Your

Own License

(Fixed)

Baseline Baseline Baseline

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