Serving today s Digital Home

Full text

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© 2020 Nokia 1

Serving today’s Digital Home

Nokia Fixed Networks

Michael Quade

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Network insights in the time of COVID-19 and beyond

Keeping the world connected

With the COVID-19

pandemic, we are facing an unprecedented situation on a global level.

Our broadband connectivity

has become our lifeline.

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3G 4G 5G

100

Mbps

1

Gbps

10

Gbps

10+

Gbps

Trend #1

The world is going 5G, but 5G is going fixed

Trend #2

Gigabit broadband

is a reality

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FWA

Large coverage

Fast time-to-market

Complement fiber (where FTTH case doesn’t work)

FTTH

Future-proof capacity

Lowest cost per bit

Fiber infrastructure, not just residential broadband

FTTx/HFC

Fiber-based upgrade of existing xDSL or cable

Fast TTM, low cost

Complement fiber

5G and Fiber

Connect more people sooner with a mix of technologies

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Fixed Wireless Access Endless use cases

Broadband Anyhaul Mobile CSP

Converged CSP

Fast time-to-market for fiber services

Instant coverage with 5G (mmWave); build fiber later

Rural coverage

Basic broadband where fiber economics don’t add up

Compete with FTTH

Deliver a fiber-grade service with 5G (mmWave)

Grab broadband market share

Fast TTM, low start-up cost, instant gratification

Complement fiber access

Use 5G FWA where the fiber cost or TTM is prohibitive

Compete out-of-territory

Quickly build footprint and grab share in adjacent areas

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Beyond the Network Fabric, the next frontier is the Home Fabric

4G/5G intensive

NETWORK FABRIC HOME FABRIC

Differentiation

WiFi Mesh Entry

Point

Technology User Experience

Copper / Cable / Fiber

More Generic comments

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Wi-Fi remains key in a 5G world

0%

20%

40%

60%

80%

100%

2G 3G 4G 5G

Offload Traffic Mobile Traffic

50%+ of mobile traffic is Wi-Fi Billions of devices rely on Wi-Fi

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Wi-Fi 6 Adoption Trends

Wi-Fi 6 mobile handsets

Wi-Fi 6 (802.11ax) adoption curve

11% of new devices have Wi-Fi 6

In 2022, over 56% of new devices will have Wi-Fi 6

iPhone 11/Pro/Max Samsung S10/E

Huawei P40 Pro iPhone SE

LG V60 ThinQ Motorola Edge Plus OnePlus 8 and 8 Pro Samsung Galaxy Note 10 Samsung Galaxy S20 Samsung Galaxy Fold

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Home Network Access Network

Core Network

Headend

10-15%

of all problems

5-10%

of all problems

20-30%

of all problems

50%

of all problems

70 - 80%

of all problems

Typical problem distribution in the home and access network

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Poor home Wi-Fi Performance is costly

Neighboring interference impacts performance

30-50%

of helpdesk calls are Wi-Fi related

Dead spots limit coverage

$20-$30

Average cost of a Wi-Fi related call

Complicated network and device on-boarding

of calls result 10%

in truck-roll

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Key pillars of a Digital Home offering

Deploy an intelligent home network that

understands the people, devices, and applications it serves

Enable operators to take a holistic approach to tackling end user pain points

Turn problems into premium upsell

opportunities

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Key WiFi necessities in 2020

Wi-Fi 6

Ensuring the same user experience as 5G, but in-home

Wi-Fi Mesh

Advanced Wi-Fi optimization with Wi-Fi EasyMesh™

certification

Real-time Optimization

Local & cloud- based optimization at home and network level

Bell Labs Low Latency

technology

Low latency even on congested Wi-Fi links with Bell Labs PI2 and L4S

technology

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Leverage home analytics and self-serve customer care to optimize the environment most people are now in 24/7

How can Operators improve Customer Experience?

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Touchless Installs

https://www.verizon.com/about/news/safety-satisfaction-success

FiOS in a Box Safety is the driving factor

Install FiOS service without entering the home.

Virtual guided install through customized software

No compromise to

performance and speed

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Touchless Install and Maintenance with Nokia Easy Start

Value proposition

Quick and Secure automated device installation and service activation, reducing human touch points for new activations and replacements

Result

NO travel to end user premises

Reduce cost and improve quality of ONT installation and activation

Nokia Expert Advantage

Innovative solution based on standardized blueprint

Pre-integrated solution with Nokia products

Professional services for operator specific implementation

Customer Self-Install/

Replacements Field Tech Install

Greenfield Deployment

Brownfield – Use Case Greenfield – Use Case

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Proactive management of the home and access network

Use cases

Proactive diagnosis of home and access impairments and problem resolution through recommendations

Improve remote visibility before field dispatch

Capabilities

Network Analyzer Fiber/Copper

Fixed Network Analytics

Customer Insights for Fixed

Benefits

Churn prediction & Customer retention

Improved customer & service diagnostics

Increased customer satisfaction

Access xDSL

Cable

Fiber Home

FWA Wi-Fi

Eth PLC VoIP

Sys

DPI IT sources Fixed Network Insights

Home Access

Customer Insights CI for Fixed NA-F/C

ACS

Customer Insights for Fixed and Fixed Network Analytics provide visibility across home and access networks with real- time holistic view for customer support and network

operations.

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Touchless Installs – How can WiFi 6E help?

Operator installed outdoor Network Termination Unit (fiber, copper, FWA), connecting to the indoor network through Wi-Fi 6E

Reduce installation cost &

improve flexibility

Split/isolate the outdoor professional install from an indoor self-install

Cost of dispatching a separate indoor installer

Logistics of making appointment

Reluctance of house owners to penetrate wall with cable

Avoid indoor wiring

Gigabit/s reliable connectivity

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A Complete Nokia Access Solution

Professional services Fiber/Copper Access

Fixed Wireless Access

Real-time and Cloud Mesh Wi-Fi

Fixed Networks Insights

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1. https://www.nokia.com/covid-19/

2. Shelley Schlueter: https://www.nokia.com/blog/3-ways-to-improve-customer-experience-in- extraordinary-times/

3. https://www.cnet.com/news/these-are-the-phones-laptops-and-gadgets-that-support-wi-fi-6/

4. https://www.nokia.com/blog/redoing-the-math-the-impact-of-covid-19-on-broadband-networks/

Resources

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