YOU & YOUR NEW
SASSA PAYMENT CARD
WHAT IS A
SASSA PAYMENT CARD?
You, as a social grant recipient / beneficiary, would have received a SASSA-branded smart payment Master- Card after having biometrically re-registered/registered onto the SASSA national social grant payment system.
On going Enrolment
Once you have received a letter of award from SASSA stating that your social grant is approved, you are required to register biometrically by capturing 10 finger-prints, voice recording and a photograph. In addition, your residential, postal address and contact details are captured.
Child Support and Foster Care Grants Child/ren must be registered together with their primary care givers,where their finger prints are also captured.
WHERE CAN I USE MY SASSA PAYMENT CARD?
You can use your SASSA card to access your social grant anywhere in the country and at any
time using multiple payment channels, such a ATMs, cash pay-points and at participating payment vendors. Withdrawals at ATMs attract normal bank charges. The card may also be used to purchase goods at a participating payment vendor having a point-of-sale (POS) device, purchase airtime, pay water and electricity accounts etc.
CAN I SAVE MY PENSION MONEY?
Yes, You need not withdraw all your money at once and you can save money for a rainy day.
Registration Cost
Registration is free. Beneficiaries do not pay for registration.
Where is the SASSA Card Issued?
The card is issued to the beneficiary at the SASSA local office.
Cost of the SASSA Card
The first card is issued free. There is no cost.
Documentation required in order to obtain a SASSA Payment Card:
• A letter of award from SASSA ( new beneficiaries only)
• Original valid bar-coded RSA Identity Document Original valid birth certificate
• Court Order (Optional-Foster Care grants)
• 7777 ID
WHAT DOES THE SASSA PAYMENT CARD LOOK LIKE?
The new card is a SASSA-branded smart payment MasterCard – which has an embedded chip containing your personal details, finger print and your secret PIN.
WHY DO I HAVE A SASSA PAYMENT CARD?
The SASSA Payment Card was provided to enable you to access your social grant every month while you remain an approved social grant recipient or beneficiary. Your social grant is loaded onto your SASSA Payment Card every month.
HOW DO I USE MY SASSA BIOMETRIC PAYMENT CARD?
Your SASSA Payment Card can be used from the first day of the month at either a conventional Cash
Pay Point or at a participating payment vendor (such as Boxer, Pick & Pay, Checkers, Shoprite, Spar) or at an ATM.
When you get to a CASH PAY POINT you will be requested to place one of your fingers onto a finger print scanner and your fingerprint will be verified against the one on your SASSA Payment Card after which your social grant money gets automatically paid to you.
Should you opt to go to a participating payment vendor (such as Boxer, Pick & Pay, Checkers, Shoprite, Spar) proceed directly to the cashier and request payment – you can determine the amount.
Should you wish to withdraw, provided it does not exceed the amount which is available on your card. The cashier will swipe your card at the electronic fund stransfer (EFT) device and request you to place your finger on the biometric scanner or key in your secret PIN on the EFT device. If the PIN is found to be correct the cashier will be able to process payment of your grant money.
If you proceed to an ATM you will insert your card into the card slot/opening – where after you will be prompted to key in your secret PIN, select the type of bank account you have (which in this nstance is a Savings Account). Next, you will be prompted to type in the amount you wish to withdraw. The money will be dispensed by the ATM.
How do beneficiaries access their social grant on a monthly basis?
Social grant is available from the 1st day of every month. However, the beneficiaries do not have to draw their money and stand in a queue for long hours.They can go anytime during the course of the month from the 1st to the 25th of the month to draw their social grant.
What is Proof of Life?
Proof of Life Certification is a means through which a beneficiary must prove that he/she is alive in order to receive his/her grant. It also ensures that the correct person is paid. Funds cannot be activated unless biometric authentica- tion is performed (either through voice or finger biometric).
DO I PAY TO WITHDRAW MY GRANT?
Should you go to a CASH PAY POINT to withdraw your grant, the service is FREE. Should you go to a participating payment vendor (such as Boxer, Pick & Pay, Checkers, Shoprite, Spar) to withdraw your grant, the service is FREE and you can not be forced to purchase anything inthe shop – that is optional and it is your choice.
Should you go to an ATM to make a withdrawal, normal banking charges will apply – therefore you can not withdraw the full grant amount but must maintain either a minimum balance as required by your bank or ensure that money is available in your bank account to pay for the cost of the bank charges incurred for using the ATM.
HOW DO I KNOW HOW MUCH MONEY IS AVAILABLE ON MY SASSA PAYMENT CARD?
At any of the ATMs and point-of-sale you can request a balance enquiry. At the ATM the cost is a saswitch-valued cost. The service at the cash pay point and at the participating payment vendor (such as Boxer, Pick & Pay, Checkers, Shoprite, Spar) is FREE of charge.
DO I GET A RECEIPT AFTER DRAWING MONEY?
In all instances you must get a receipt which will state the following: money available, amount withdrawn and balance still available.
WHAT IS A PIN?
Your PIN code is the 4-digit number that you choose when you first received your SASSA Payment Card. Your PIN must be kept secure (a secret). Do not share your PIN with any other person – because they can then use your card and draw your money.
Do beneficiaries have to set a PIN?
No, the beneficiary may opt to only have finger- print biometric security on his/her bank card.
If this option is exercised no PIN is set and no voice biometrics are recorded. The beneficiary must understand that he/she will only be able to access his/her grant at a pay point or at a participating payment vendors if there is no PIN set on the card. If the beneficiary would like to set a PIN on his/her card voice recordings will be made.
Should the beneficiary decides to set a PIN at a later stage he/she can return to the SASSA Office
to set a PIN on his/her SASSA card at the SASSA local office.
WHAT HAPPENS IF I USE THE WRONG PIN?
If you have forgotten your PIN and entered the wrong PIN 3 times at an ATM, the card is retained by the ATM and the card will not be returned to you.
If you use the incorrect PIN at the participating payment vendor (such as Boxer, Pick &
Pay,Checkers, Shoprite, Spar) the money will not be paid over and your card will be locked.
WHAT MUST I DO IF I FORGOT MY PIN?
You must go to the nearest SASSA local office foryour PIN to be reset.
WHAT MUST I DO IF I LOSE OR DAMAGE MY SASSA PAYMENT CARD?
If your SASSA Payment Card is lost or stolen you must immediately call the Help Desk at 0800 60 0160 to put a STOP on the card. You must go to the nearest police station and get an affidavit stating how the card was lost or stolen – you must take the affidavit signed by the police with you when you request SASSA to issue you with a replacement card. Visit the nearest SASSA local office to request for a replacement card.
Cost of replacement card is R20. The R20 will be deducted from your next grant payment. You will be required to complete a lost card
replacement fee form.
Should you damage the card, the same process as above must be followed. The re-issue will also cost R20.
If the card issued to you malfunctions, the same process is followed as above but you will not pay for the card due to a techincal fault. The damaged card must be returned to SASSA.
If the beneficiary's card has been replaced, when will the grant/funds be available?
If the beneficiary's card is replaced before the grant has been loaded, the grant will be available as soon as the beneficiary is issued with a new card. If the grant has already been loaded or if there were funds on the previous card, the funds will only be moved to the new card after 72 hours.
What must a beneficiary do if the ATM does not pay out?
The beneficiary should keep the slip from the ATM as this contains important information required to lodge a dispute with the ATM's acquiring bank. Beneficiaries should contact the Call Centre (0800 600 160) to report the incident.
How do I obtain a bank statement?
From CPS provincial office or CPS tollfree number.
What happens if a beneficiary does Not access grant for three months?
If a beneficiary does not access their grant for three consecutive months, the grant will be lapsed and you must re-apply.
WHAT ARE MY RESPONSIBILITIES WHEN IUSE MY NEW SASSA PAYMENT CARD?
• You may not use your card as security to get a loan from a money lender
• You may not hand over the card to a money lender
• You may not falsely state that the card was lost if it was pledged with a money lender to secure a loan
• You MUST USE your SASSA PAYMENT CARD RESPONSIBLY.
Get the new SASSA Payment Card.
It is convenient. It enables you to access your social grant anywhere in the country.
Are deductions allowed on SASSA Payment Card?
Only deductions for funeral schemes/insurance will be allowed. The deduction must not be more than 10% of the value of your social grant amount. Only an accredited Financial Service Provider is allowed to sell funeral schemes/insurance.
For more information call: SASSA tollfree: 0800 60 10 11 or CPS:0800 60 01 60 or direct emergency enquiries to 012 400 2322 for your nearest re-registration site.
Cash Paymaster Services (Pty) Ltd - Gauteng Branch / Depot Name Address of Property Provincial Corner Jan Smuts avenue
and Bolton Rd Rosebank Heriotdale 54 Pendula Road, Heriotdale
Germiston 91 Dimitri Street, Lower Germinston
Vereeniging 39 Spence Street, Duncanville ext. 3 Vereeniging
Gezina 438 12th Avenue, Gezina
Cash Paymaster Services (Pty) Ltd - Mpumalanga Branch / Depot Name Address of Property
Provincial 1st Floor, 27 Roodt Street, Nelspruit
Nelspruit 20 Old Pretoria Road, Vintonia Ext. 7 Nelspruit,
Erf 64
Ermelo 41 Herald Street, Ermelo Marble Hall 897 Main Road, Marble Hall
KEEP YOUR SASSA PAYMENT CARD SAFE Once successfully re-registered, you will now be the holder of our new SASSA Payment Card, containing an embedded chip with your biometric information. Please keep your card in asafe place.
Keep your PIN code a secret. Never give your card to anyone.
Do not give your PIN with relatives, children or micro loan companies. If you do so, they can withdraw all your grant money. Please keep it in a safe place so that you can receive your social grant every month. Remember, never give your PIN to anyone!
SASSA HEAD OFFICE SASSA HOUSE 501 Prodinsa Building
Cnr Steve Biko and Pretorius Street Pretoria Private Bag X55662 Arcadia Pretoria 0083
Tel: 012 400 2000 (Switchboard) Website:
www.sassa.gov.za EASTERN CAPE SASSA Office Park BKB Building Coner Fitzpatrick &
Merino Road Quigney East London Private Bag X9001 Chiselhurst East London 5200
Tel: 043 707 6300 Fax: 043 707 6487 FREE STATE African Life Building 75 St. Andrews Street
Bloemfontein Private Bag X20553 Bloemfontein 9300
Tel: 051 410 8304/5 Fax: 051 409 0862
GAUTENG 28 Harrison Street Johannesburg 2000
Private Bag X120 Marshalltown 2107
Tel: 011 241 8300 Fax: 011 241 8305 KWAZULU-NATAL 1 Bank Street Pietermaritzburg 3201
Private Bag X 9146 Pietermaritzburg 3201
Tel: 033 846 3300 Fax: 033 846 9595 LIMPOPO 43 Landros Mare Polokwane 0699
Private Bag X9677 Polokwane 0700
Tel: 015 291 7400 Fax: 015 291 7996 MPUMALANGA 18 Ferreira Street Nelspruit Private Bag X11230 Nelspruit 1200
Tel: 013 754 9380 Fax: 013 754 9501
NORTH WEST SASSA House University Drive Mmabatho 2735
Private Bag X44 Mmabatho Tel: 018 389 4000
NORTHERN CAPE 95-97 Du Toitspan Road
Kimberley 8300
Private Bag X6011 Kimberley 8300
Tel: 053 802 4900 Fax: 053 832 5225 WESTERN CAPE Golden Acre Adderley Street Cape Town 8001
Private Bag X9189 Cape Town 8000
Tel: 021 469 0200 Fax: 021 469 0260
