HP Netserver/Server Server Management Reference Guide

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HP Netserver/Server

Server Management

Reference Guide

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Notice

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. Hewlett-Packard assumes no responsibility for the use or reliability of its software on equipment that is not furnished by Hewlett-Packard.

This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. Alert on LAN is a trademark and Wake on LAN is a registered trademark of International Business Machines Corporation. CA, TNG, and Unicenter are registered trademarks of Network Associates Inc. Microsoft and MS-DOS are U.S. registered trademarks of Microsoft Corporation. Windows and Windows NT are trademarks of Microsoft

Corporation. NetView is a trademark of Tivoli Systems. Novell and NetWare are registered trademarks of Novell, Inc. pcAnywhere is a trademark of Symantec Corporation. SCO is a registered trademark of the Santa Cruz Operation, Inc. UNIX is a registered trademark in the United States and other countries, licensed exclusively through X/Open Company Limited. All other brand and product names are trademarks of, and are used to identify products of, their respective owners.

Hewlett-Packard Company Network Server Division

Technical Communications/MS 45SLE 10955 Tantau Avenue

Cupertino, CA 95014-0770, USA

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Contents

1 HP Netserver/Server Management

Tools: What’s Available?

HP Netserver/Server management strategy allows administrators to pick and choose the tools to manage their hardware, software and networks. Administrators may choose HP Toptools to manage hardware level issues. As needs change, network administrators may also leverage high-level enterprise system management platforms such as OpenView NNM, Computer Associates Unicenter® TNG™, Tivoli® Enterprise Management and NetView™.

In this guide, you will find a brief description of the tools available to manage HP Netservers and Servers, an overview on how these tools are installed, and where the software and documentation are located.

Hardware Monitoring and Troubleshooting

The HP Toptools suite of software is included on CD-ROM with every L and E Series Netserver and HP Servers such as tc3100 and tc6100. It should be installed to help you and your support provider monitor and troubleshoot your system. If you want the latest available version of HP Toptools, you may also download software and documentation from the Toptools website at:

http://www.hp.com/toptools

HP Toptools Device Manager is web-based management software designed to use a web server (a PC or server designated as the management server) to manage your networked devices (HP servers, desktops, notebooks, hubs, switches, and printers) from a single, easy-to-use interface. Information about your managed devices are served up on web pages that may be viewed from any PC client via a browser. HP provides automated discovery as well as consolidated alerts for all systems being managed. The Server component of HP Toptools Device Manager, in conjunction with Netserver/Server Agents, provides remote administration and monitoring of critical server components for quick troubleshooting and proactive management.

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Chapter 1 HP Netserver Management Tools: What’s Available?

Included with the Netserver/Server Agents software is Automatic Server Restart (ASR) which can reboot your server in the event of a system hang.

HP Instant Toptools is a stand-alone, simple tool used to manage a single server. Instant Toptools provides a subset of information available through Toptools Device Manager and may be installed without installing the Netserver/Server Agents. Instant Toptools may be accessed from a PC client browser. Instant Toptools is ideal for administrators that may have a small number of servers to support or have contracts with support providers who have network or direct access to the server. Instant Toptools is currently only supported on

Netservers/Servers running Microsoft Windows NT or 2000, Linux, and Netware. HP Toptools Auto Alert is a Windows application that runs on one or more designated management consoles. Toptools Auto Alert, in conjunction with Netserver/Server Agents, provides up/down status of servers, proactively notifies you of server events and provides advice on what to do when a problem occurs. Toptools Auto Alert may be used in conjunction with Instant Toptools or Toptools Device Manager (with the Server component).

Hardware Management Feature List

The table below lists the capabilities of each component of the HP Toptools software suite provided with your HP Netserver/Server. This list may vary depending on your Netserver/Server model, installed NOS and installed accessories. For more details, see the "HP Netserver Management Products" datasheet on the Netserver website (www.hp.com/go/netserver).

Feature Description Instant

Toptools Toptools Auto Alert Toptools Device Manager Environment Manage multiple devices (device auto

discovery, centralized event log)

✔

Manage a single server at a time ✔

Access Over the network ✔ ✔ ✔

Status Info Utilization (CPU, Memory, NIC) ✔

Storage capacity and history ✔

Event Info Proactive notification of events at management console(s)

✔ ✔

Single event log ✔ ✔ ✔

Component-specific event logs: mass storage, memory, critical system hardware, power supplies)

✔

Memory events ✔ ✔ ✔

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Feature Description Instant

Toptools Toptools Auto Alert Toptools Device Manager

System Hardware events and POST error notification

✔ ✔ ✔

Power Supply events ✔ ✔ ✔

Other events (NIC, Disk Array, Tape Drive, UPS)

* ✔ ✔

Predictive events (mass storage, memory power supply)

* ✔ ✔

Configuration Serial number ✔ ✔

System information ✔ ✔

Mass storage ✔ ✔

Memory ✔ ✔

Network Interface Cards (NIC) ✔

System I/O ✔

Firmware versions ✔

Software versions ✔

Driver versions ✔ ✔

Reports Printable summary report ✔ ✔

Configuration change report ✔

E-mail reports ✔ ✔

Wizards Hard drive locator ✔ ✔

Hard drive firmware update/repair ✔

Memory locator ✔ ✔

* When using Instant Toptools, these events can only be captured if Netserver/Server Agents are installed and running on the server being monitored.

Remote Server Management

In addition to HP Toptools, each HP Netserver/Server system includes remote management tools that provide you with access to your HP Netserver/Server regardless of the system state.

Integrated Remote Assistant, included on L-Series and the newer tcXXXX HP Servers, offers emergency modem access to the server. It can page you when a problem arises and allow you to access the system event log, redirect the console to your location, and even power cycle the server.

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cycle, or reset their server via a Windows or DOS client attached to the network. When used in conjunction with the Integrated RA, this option provides an administrator with a diverse suite of powerful remote management tools. Toptools Remote Control Card PCI accessory offers much of the same

functionality as Integrated RA, but extends this by offering emergency access over the network with an easy-to-use web interface. Supported only for L-Series Netservers that include the Intelligent Platform Management Interface (IPMI). It can notify you when a problem arises via a page or email and allows you to access the system event log, redirect the console to your location, and even power cycle the server. In addition, it integrates fully with HP Toptools Device Manager and allows you to set configurations and user account information on several cards at once.

Remote Console feature, included on most E-Series Netservers, allows remote dial-in and control of the server either via console redirection or access to utilities and diagnostics available on the server’s HP Utility Partition.

Symantec pcAnywhere remote control software is included with most E and L Series Netservers. This solution provides Netservers/Servers running Microsoft Windows NT or 2000 full Windows graphics console redirection over the network or modem to a remote console.

Remote Management Feature List

The table below lists the capabilities of each remote management offering. This list may vary depending on your Netserver/Server model, installed NOS and installed accessories. For more details, see the "HP Netserver Management Products" datasheet (under Information Library | Datasheets) on the Netserver website (www.hp.com/go/netserver).

Feature Description Toptools

Remote Control Integrated RA Remote Console Feature

Access Remote access via the network ✔

Remote access via a modem ✔ ✔ ✔

Secure access to server in all system states ✔ ✔

Notification Pager ✔ ✔

E-mail ✔ ✔

SNMP to management console (LAN) ✔ ✔

Trouble-shooting

Access to server event log ✔ ✔

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Feature Description Toptools

Remote Control Integrated RA Remote Console Feature

Last screen saved on system hang ✔ ✔

Remote Control

Remote Power-Cycle/up/down ** ✔ ✔ Automatic graceful shutdown on critical

event

✔ ✔

Remote configuration ✔

Remote file transfer ✔ ✔

Server boot off of remote disk image ✔

Remote BIOS and firmware update ✔ ✔

Text Console Redirection ✔ ✔ ✔

Graphics Console Redirection using pcAnywhere (NT & 2000)

✔ ✔ ✔

Security Encrypted password ✔

Role-based access ✔

Dialback-modem ✔ ✔

Auto logoff if no activity (5 min) ✔ ✔

Toptools Integration

Remote actions may be performed on one or more servers via Toptools Device Manager

✔

* The HP Utility Partition contains off-line configuration and diagnostic tools and may be installed from the HP Netserver Navigator CD.

** AOL2 and WOL included with the LP 1000r and LP 2000r allow this feature to also be done over the network.

Integration to Enterprise Management Platforms

IT departments who wish to manage their entire network infrastructure from a common set of tools select an Enterprise Management Platform, such as HP OpenView Network Node Manager, Computer Associate’s Unicenter TNG, or Tivoli Enterprise Management and NetView. These solutions allow the IT manager to manage IT resources from end to end and provide the control to make service level agreements with end user departments. HP Netservers/Servers are easily managed by these management platforms because Toptools integrates into those platforms. The software that "bridges" Toptools to many top enterprise management platforms is available from the web at www.hp.com/toptools. Once the integration software is installed, features include:

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l launching of Toptools for drill down troubleshooting

l detailed hardware inventory information

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2 Server

Management

Tools

Installation

The follow sections describe typical installations. Choose the environment that suits your needs.

Small Business Environment

To manage servers on a small network with no dedicated web servers.

Management Console (PC running Windows NT, 95, 98, ME, or 2000)

Install/Configure:

HP Toptools Auto Alert

Software: HP Toptools CD under \Servers\AutoAlrt, or the

HP Netserver Navigator CD under

Manage\Console\Autoalrt, or the HP website at www.hp.com/toptools.

Documentation: Online guide available on the HP

Toptools CD under \Manuals\Servers, or the HP Netserver Documentation CD, or the HP website.

E or L Series Netserver to be Managed Install/Configure:

SNMP Service (NT and 2000 servers only)

Software: Microsoft Windows CD.

Netserver/Server Agents (includes Instant Toptools) *

Software: HP Netserver Navigator CD under

\Manage\Server, or the HP website at www.hp.com/toptools.

Documentation: Online guide available on the HP

Netserver Documentation CD (also see the HP Toptools Auto Alert online guide).

E-Series Remote Console feature or L-Series Integrated RA

Software: HP Netserver Navigator CD.

Documentation: Remote Administrator online guide

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Chapter 2 Server Management Tools Installation

Mid to Large Business Environment

To manage Netservers/Servers, PCs, and network devices on a LAN or WAN.

Management Console (PC running Windows NT, 95, 98, ME, or 2000)

HP Toptools Auto Alert

Software: HP Toptools CD under \Servers\AutoAlrt, or the

HP Netserver Navigator CD under

Manage\Console\Autoalrt, or the HP website at www.hp.com/toptools.

Documentation: Online guide available on the HP Toptools

CD under \Manuals\Servers, the HP Netserver Documentation CD, or the HP website.

Other management software *

Management Server (Server or PC running Windows NT or 2000)

or

HP Toptools Device Manager (with Server component)

Software: Installed from the Toptools CD or HP website at

www.hp.com/toptools.

Documentation: Online guide available on the Toptools CD

under \Manuals or the HP website.

E Series Servers to be Managed Install/Configure:

Netserver/Server Agents (includes Instant Toptools) **

\Manage\Server or HP website at www.hp.com/toptools.

Documentation: Online guide available on the HP

Netserver Documentation CD (or refer to HP Toptools Auto Alert documentation).

Remote Console feature

Documentation: Remote Administrator online guide

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LC, LH, LPr, LTr, tcXXXX, and rcXXXX Series Servers to be Managed

Integrated Remote Assistant

Documentation: Remote Administrator online guide

available on the HP Netserver Documentation CD, including pcAnywhere instructions (not included in T11, ST200, or G4 servers).

AOL2 and WOL (available on LP 1000r and LP 2000r

systems)

\Manage\Console\aol_util.

Netserver Documentation CD.

HP Server Remote Management Card accessory (Not

applicable to pre-LC 3 and pre-LH 3 systems.)

Software: On Navigator CD with accessory.

Documentation: With the accessory, or see the online guide

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LXr Series Servers to be Managed Install/Configure:

HP Server Remote Management Card accessory (Not

applicable to pre-LXr 8000 systems.)

Software: On Navigator CD with accessory.

Documentation: With the accessory, or see the online guide

available on the Netserver Documentation CD. * For information on integrating HP Toptools with management platforms such as HP OpenView Network Node Manager, CA Unicenter TNG, and Tivoli Enterprise Management and NetView, see the HP website at www.hp.com/go/netserver_mgmt.