What is ViP?
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ViP is a complete package for your hosted/VOIP telephone solution. The ViP package has been created to keep things simple for you.
We bundle in all the hardware, software, connection, survey and installation elements needed to operate a reliable and flexible Hosted/VOIP solution. We even offer a flavour for those businesses with capable in-house IT staff, keeping the costs down further!
ViP offers a range of clever features and an emphasis on control and administration through the web.
Administrators can quickly configure the system according to your business’ changing requirements, whilst your employees can manage calls easily and effectively through additional services, such as desktop and mobile client software.
With no upfront costs and minimal monthly rental per user, ViP is the best value Hosted solution available.
If being simple to understand and the best value is not enough, we are also bundling in FREE minutes to UK landline and UK mobiles.
What is ViP?
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• Your complete Hosted/VOIP telephone solution
• Free bundled UK mobile and UK landline minutes for each user • Per user, per month pricing
• No Cap Ex (upfront) costs
• Free telephone handsets and router
• All associated install, connection and rental costs included in the monthly rental
• Assured connectivity (DSL broadband locked down for voice traffic only) with an SLA on faults and assurance
ViP benefits – techy stuff!
Hosted ViP connected site-to-site calls are zero-rated providing free calls across the entire Hosted ViP connected estate. Any calls that are required to break out onto the PSTN network will be covered by aggressive IP rates rather than standard PSTN call rates. Hosted ViP is runs over Gamma’s (the network service provider) industry leading “Horizon” software.
Disaster recovery
Hosted ViP has a number of DR (disaster recovery) solutions, from platform level to the end-user. At a platform level, Hosted ViP is a cloud based solution that has externally located platforms based in a fully resilient format in two geographical separated Gamma provider owned data-centres and on a fully owned and operated carrier grade network. Each of these data-centres are monitored, managed and supported by a large internal network operations centre team 24/7/365. All of the infrastructure technology is based on a ‘N+1’ solution, meaning everything is replicated to ensure seamless system failover. The platforms themselves, are fully managed and therefore maintained and constantly upgraded at no additional charge to you, you will therefore always have the latest technology, features and functions available.
Put simply, the infrastructure Hosted ViP is based on is as advanced, resilient and reliable as you can get. From a site perspective, below are a number of features and functions can be utilised for disaster recovery:
Number unreachable – if your Hosted ViP system cannot forward a call to it’s destination due to a site power
outage, access issue etc. then it will automatically forward to a predefined destination. This could be a user’s mobile, another site, a voicemail box, an auto-attendant with additional call routing options.
Twinning – all users have access to twinning, or simultaneous inbound calling. This enables the user to specify a
ViP benefits – techy stuff!
Hunt group forwarding – if a hunt group is not answered within a user predefined time, then a call forward
number can be added, this could be to another hunt group, site or to voicemail which includes a voicemail to email solution.
Voice portal – all users parameters can be changed from the voice portal which can be accessed from any device.
A user could therefore activate or deactivate their call forwarding remotely or change an auto-attendant message.
Horizon web-interface – both administrative and end-user moves, adds and changes for all features and functions
are accessed by a centrally driven, internet portal. This can be accessed by any internet accessible device e.g. iPad, smartphone or laptop all through a simple login.
Scheduling - time of day routing available on hunt groups and auto-attendants.
Smartphone app
Hosted ViP has a smartphone app that comes with the softphone client bolt-on, that will enable your users to dial out over your hosted telephone system from wherever they are (as long a they can get a secure data signal). This means your users can utilise the bundled free minutes and present the office phone number, even when they are out on the road.
ViP benefits – juicy stuff!
“Oh my, there are so many benefits to ViP!”Below is a summary of all the rather more juicy benefits Hosted ViP offers:
• No upfront cost
• Free Cisco SPA 504 handsets & Cisco 887VA router
• Assured broadband connection for voice traffic only - SLA on faults & assurance on jitter & packet loss (QoS) • Free geographic phone numbers
• Free minutes to 01/02/03 numbers per user/month • Free minutes to UK mobile numbers per user/month
• Unlimited free calls to/from immervox landline numbers & immervox mobiles • No annual maintenance charge
• Smart phone app – make calls over your hosted solution from your smartphone, anywhere • Business continuality – take your Cisco handset and connect to any internet connection • Divert calls with one click
• Auto attendant/hunt groups/voicemail/scheduling • Twining – link your mobile to your office phone • Statistics
• Admin and user online portals • On hold music
ViP vs other hosted offerings
Hosted ViP is the solution of choice compared to other hosted offerings. Why? Prove it.
Other Hosted/VOIP solutions are available, but many of these use an existing broadband connection to route voice traffic as well as internet (and other data) traffic.
So what, I hear you say?
When voice traffic and data traffic are both routed over a single connection (that is not properly managed), each is competing for bandwidth.
This results in appalling call quality as bandwidth demands increase.
The end result is an unusable solution – your Hosted phone solution should always have perfectly clear call quality.
Hosted ViP is based on a technology called ‘Assured Connectivity’. Put simply this is a broadband line that’s sole purpose is to route voice traffic over. The key reasons why is it superior to a ‘standard’ broadband line is the technology comes with an SLA on faults and assurance on jitter and packet loss (Qos).
ViP vs other hosted offerings
Lets imagine a scenario whereby a competitors Hosted/VOIP solution routing calls over an un-managed connection was to go down with no SLA on faults?
What would happen. I can tell you.
No phone calls. No internet. A lengthy wait (days to weeks) waiting for your ISP to fix the connection.
How would that affect your business?
Is it wise to route both your voice AND data traffic over a single un-assured connection? Put simply, no.
So, although you may see super cheap pricing for other hosted “solutions”, the resulting service is not fit for a business critical service of which your telephony system deserves. Other hosted “solutions” are in fact only offering you half a solution!
Hosted ViP as standard includes a dedicated Assured DSL connected locked down for your voice traffic only. Each connection ViP is based on the bandwidth requirement for your total amount of users; the more users the increasing bandwidth you receive.
It doesn’t end there.
Can other hosted solutions offer you a Smartphone app allowing you to make calls from your phone over your hosted solution from anywhere? Can they offer you free bundled landline and mobile? No.
ViP vs traditional System
Hosted ViP is also the solution of choice compared to a traditional system. Why?
The advantages of our Hosted ViP solution over a traditional system can be summarized as no Cap Ex, no maintenance, free geographical numbers and free inclusive calls.
No Cap Ex – a traditional system would cost you £k’s in upfront equipment costs or hefty lease payments, whereby at the end of term, you either don’t own the hardware or it has now become obsolete. ViP has no
upfront costs and you will always have the most up-to-date telephone solution available.
No maintenance – a traditional system uses hardware. Hardware breaks and become out of date. You need maintenance costs to keep it running. ViP simply has no maintenance cost.
Free geographic numbers – with a traditional system you would have to pay for the installation and monthly rental of a new phone line to get a new geographic number. This is arduous and costly. Hosted ViP allows you add as many new geographic number as you require, free of charge.
Free inclusive calls – No traditional system offers free minutes to UK mobile and UK landlines as standard. Hosted ViP does. Depending on the product level you decide on you can get up to 1,500 free UK mobile and 1,500 free UK landlines per user, per month. So with 30 users you could have 45,000 free UK mobile and 45,000 free UK landline minutes per month for your business!
What does ViP replace?
Hosted ViP is designed to be simple. In simplicity comes tremendous cost saving.
Hosted ViP replaces these charges you are currently paying. These can all be set to ‘£0’ in your budget!
• Line rentals – the costs you pay to rent your phone lines from BT • SIP rentals – the cost you pay to rent your SIP trunk
• Call costs – the cost of your calls. These are greatly reduced with the monthly free Hosted ViP minutes • System maintenance – the cost to maintain your phone system
Example of Hosted ViP in action – Comparison scenario
Current costs - For a 30 user phone system, with 15 BT lines, a 15 channel SIP trunk, total of 30,000 mobile &
30,000 landline minutes and a monthly charge for system maintenance. • Line rentals - £15 x 15 = £225
• SIP rental - £60 • Call costs - £470
• System maintenance - £60 Total = £815 per month
Hosted ViP - For a 30 user ViP system with a total of 30,000 mobile and 30,000 landline minutes
Total = less than £480 per month
• 100 free UK mobile minutes per month/user • 100 free UK landline minutes per month/user • Free hardware
• Assured connectivity • Mod care level 1
• From £13.83 per user, per month*
ViP in 3 flavours!
• 1,000 free UK mobile minutes per month/user • 1,000 free UK landline minutes per month/user • Free hardware
• Assured connectivity • Mod care level 2
• Install and survey costs included • From £15.81 per user, per month
• 1,500 free UK mobile minutes per month/user • 1,500 free UK landline minutes per month/user • Free hardware
• Assured connectivity • Mod care level 2
• Install and survey costs included
• Includes bolt-on’s: Akixi Wallboard, softphone app and receptionist console • From £20.43 per user, per month
3 flavours to suit your
business requirements!
Bolt-on’s
Akixi wallboard
A reporting tool, offering more in-depth call management reporting and wall board integration to help organisations gain a real-time understanding of calls.
Through our partnership with Akixi, the leading hosted call-management service provider, you can now get a data feed for your Hosted ViP service, which will let you export the statistics you need to help manage your business.
Hosted ViP is built to be simple. We offer the below bolt-on’s that you can apply to your package to give you all the features your business requires. All bolt-on’s come as standard with our ViPAbsolute package.
Softphone client & app
The Softphone client lets you connect your office through multiple devices. It works seamlessly with the mobile app and core Hosted ViP services to ensure you can always manage your user account.
Reduce telephony costs when on the move, abroad or in temporary access points by making calls over your Hosted ViP solution in places such as hotels, coffee shops, customer premises – the options are endless!
Receptionist console
The receptionist console adds a low-cost way to manage your key call routing and for monitoring of multiple contacts or sites via an easy to use interface.
Mod care levels
Our Hosted ViP packages are available with two different Mod (modifications) care levels.
Mod care will be executed by our in-house team of Hosted ViP experts and covers the below modifications to your Hosted ViP system configuration:
• User changes • Hunt groups • Voicemail • Auto attendant • Schedules • Call forwarding/twinning
• Adding additional users and licenses • Music on hold
• Disaster recovery divert • Device alterations
Mod care levels
Mod care level 1 guarantees all modifications of current set up completed within 5 working days. Mod care level 2 guarantees all modifications of current set up completed within 1 working day.
The right level for your business
Selecting the right care level for your business is an important decision. Mod care level 2 comes as standard with the Hosted ViPComplete and Hosted ViPAbsolute packages.
About immervox
immervox is a converged voice and data service provider specialising in fully managed communications
solutions for businesses and organisations in the UK. We are independent of voice and data carrier networks and have maintained this position to deliver the very best value bespoke and totally managed communications services available in the UK.
We work with multiple suppliers so our clients don't have to.
We combine products and services from the industry’s leading suppliers to deliver an outstanding range of telecommunications solutions, which can fulfil communication challenges for any business. Our product range encompasses voice, connectivity (DSL broadband through to leased lines), mobile, phone systems (including logging and recording), hosted and SIP all the way through to MPLS network deployment and management. Established in 1999; building successful client relationships is at the core of our operation. We guarantee better value and the fairest terms available. This is reflected in our extensive client list, many of whom have been customers for over ten years.
immervox’s team takes great pride in the provision and management of business critical services to our clients and importantly, is always ready to deliver bespoke solutions. We go the extra mile to exceed expectations for responsiveness and quality of client care.
Our staff – we never outsource – are available 24 hours a day, 365 days a year.
immervox has a code of practice which includes our code of practice for Premium Rate Services and NTS calls. To view our code of practice click here.
