Operations Report Union Square Alliance

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Operations Report

Union Square Alliance

August 2021

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Mask Mandate Returns

San Francisco officials announced Monday, August 2, that the California mask mandate is being reinstated as delta variant cases surge. The new guideline will require everyone to wear masks in various indoor settings regardless of their vaccination status. All clean and safe ambassadors are required to wear masks inside the Block by Block offices and in the Flood Building. As an added precaution, Block by Block has also instructed team members to wear masks while performing their daily duties out in the field.

Overnight Legion Security Presence

Beginning August 1, in coordination with the Union Square Alliance, clean and safe management

restructured overnight operations reallocating Block by Block hospitality ambassadors from the overnight program to daytime operations. Legion security officers will be replacing the ambassadors who are better suited to address matters of concern. Block by Block will continue to provide hospitality services to Union Square Park, ensuring criminal activities and/or emergencies are reported during the overnight hours.

Required Proof of Vaccination

On August 12, Mayor London Breed and Director of Health Dr. Grant Colfax announced that San Francisco will require businesses such as bars, restaurants, and shared office spaces to obtain proof of vaccination from their patrons and employees in order for them to go inside those facilities. In response to the Health Order, Block by Block will soon require all clean and safe ambassadors to provide proof of vaccination.

Miracle Messages Returns

As of August 2, Miracle Messages resumed its outreach efforts. Miracle Messages Community

Ambassadors Brian and Beverly will provide 16 hours of outreach weekly in the Union Square area from Monday to Thursday to offer reunion services to people isolated by homelessness. Those interested are given the opportunity to record a short message to a loved one, where Miracle Messages volunteers will then attempt to help locate and facilitate a reunion.

Shelter-in-Place (SIP) Hotel Sites Closure

In response to the COVID-19 pandemic, the City of San Francisco activated its first Shelter-in-Place (SIP) hotel in April 2020. It continued to expand these sites to include several hotels in Union Square. With the recent closure of the Hotel Diva site, the clean and safe team reported an uptick in quality-of-life related cleaning and safety service requests throughout the District. The clean and safe team will diligently

monitor the District as SIP hotel sites such as the Chancellor Hotel, the Tilden Hotel, and the Union Square Hotel San Francisco transition out of the program in September.

News & Updates

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0 1,000 2,000 3,000 4,000 5,000 6,000 7,000 8,000 9,000 10B Incidents

Quality of Life Incidents Cleaning Requests (Total) Litter Removal (x10) Graffiti Removal Hospitality Interactions

Dashboard

2021 2020

2020 2021 Overview

814 1,795 Hospitality Interactions: Increased by 121%. An increase was recorded for Hospitality Interactions in August. During the peak months of the pandemic in 2020, we recorded less visitors frequenting the District due to the shelter-in-place order.

2,071 2,173

Graffiti Removal: Increase by 5%. Graffiti statistics are comparative to last year’s numbers with a slight increase due to most businesses being open and less storefronts being boarded up. The clean and safe ambassadors remain diligent in reporting and removing any graffiti seen in the District.

27,975 59,600

Union Square Alliance Ambassador Litter Removal Total (x10): Increased by 118%.

Ambassadors recorded a significant increase in curbside illegal dumping as businesses are open again. The team also reported a large number of dumpster vandalism, overturned Recology toters, and cardboard left on sidewalks around the District. This has contributed to the large increase in litter removal stats.

2,126 7,683

Cleaning Requests: Increased by 261%. We recorded the significant increase in the amount of cleaning requests throughout the month. With the implementation of District 360, we standardized all departments to ensure cleaning statistics are documented accurately. This could have contributed to this month’s increase.

1,906 4,758

Quality of Life Calls: Increased by 150%. We recorded higher numbers of sit/lie violations, including those unresponsive, non-compliant, and/or requiring emergency services. In addition, as Shelter-In-Place Hotel program ends, a more visible presence of street population was observed throughout the District. This could have contributed to the increase.

1,458 1,519

10B Incidents: Increased by 4.2% The numbers of recorded incidents are comparable to lasts year’s totals. Officers reported an increased number of sit/lie violators throughout the District under the influence of drugs and/or alcohol.

Charted Statistics & Overview

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2000 3000 4000 5000 6000 7000 8000

SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG

Worked vs. Contracted Hours

Contracted Worked

54 138 252 170 169 207 213 166 135 133 132 278

193

325 112 284 266 305 317 549 557 549 623 575

S E P O C T N O V D E C J A N F E B M A R A P R M A Y J U N J U L A U G

Calls for Service by Type

Calls for Service (email) Calls for Service (phone)

1795

0 500 1000 1500 2000 2500

Directions Provided

2173

0 500 1000 1500 2000 2500 3000

Graffiti Removed

1519

0 200 400 600 800 1000 12001400 1600 1800 2000

10B Incidents

4758

0 1000 2000 3000 4000 5000 6000 7000 8000

Quality of Life Incidents

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0 20000 40000 60000 80000

Union Square Alliance Litter Collection Total

Litter/Debris/Leaf Weight in pounds

42 28

0 0 10 20 30 40 50 60 70 80

OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG

Security Camera Metrics for 2021

Total Footage Requests SFPD Only Internal Requests

13.5

0 5 10 15 20 25 30

Cameras per Request (Complexity)

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Past 12 months SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG Totals Directions -

Cleaning

Ambassadors 384 347 402 564 150 249 773 1006 1132 942 791 1030 7,770

Directions - Hospitality

Ambassadors 157 224 166 159 178 113 598 846 672 730 829 444 5,116

Directions - Safety

Ambassadors 130 332 376 543 162 119 552 468 479 360 258 321 4,100

Drunk and

Disorderly 139 145 68 177 12 13 739 1043 1006 907 857 661 5,767

Graffiti Removed

- Total 919 1702 1751 2259 1138 830 2313 2803 2537 2324 1983 2173 22,732

Hazardous Waste

Clean-up (human) 588 634 801 998 569 715 1237 1259 1628 1345 1270 1567 12,611

Illegal Vending -

Observed 15 20 20 25 29 36 564 694 846 640 511 501 3,901

Litter/Debris/Leaf

Number of Bags 691 793 826 1492 628 574 2075 1935 1599 2349 1737 2384 17,083

Litter/Debris/Leaf

Weight in pounds 17275 19825 20650 37300 15700 14350 51825 48375 39975 58725 43425 59600 427,025

Mentally

Disturbed 148 423 465 301 37 28 1255 1313 1218 1019 919 759 7,885

Noise Complaints (Amplified

Sound) 21 13 21 29 6 9 86 115 45 66 62 89 562

Overflowing Trashcans

Leveled 222 352 331 557 174 141 890 1017 811 1105 833 1171 7,604

Panhandling -

Aggressive 31 32 39 38 14 40 627 565 811 806 753 579 4,335

Safety Escorts ₁₃ ₃₉ ₅₀ ₃₇ ₉ ₆ ₃₃₈ ₂₄₆ ₂₁₀ ₂₂₈ ₁₈₉ ₁₇₃ _1,538

Safety Hazards -

Needles 288 364 379 320 163 98 1044 1025 1135 976 980 828 7,600

Scrub Requests ₃₁₄ ₄₄₈ ₂₆₆ ₃₈₁ ₂₁₉ ₂₂₉ ₈₄₆ ₁₀₈₉ ₁₁₆₉ ₁₀₅₆ ₉₅₀ ₉₇₂ _7,939 Sit/Lie/Sleep

Non-Comply,

Police Notified 274 361 388 658 298 516 688 109 595 572 419 413 5,291

Sit/Lie/Sleep;

Comply 671 924 884 929 1203 614 1544 1444 1395 1219 1290 1068 13,185

Sweep Requests ₂₇₄ ₂₇₆ ₃₅₅ ₆₄₂ ₉₅₇ ₈₉₃ ₂₃₆₅ ₂₃₂₃ ₂₀₂₆ ₁₈₄₉ ₃₀₉₁ ₃₉₇₃ _19,024

Trespass/25 MPC ₂₉₂ ₄₇₅ ₅₄₂ ₆₈₄ ₅₉ ₄₃ ₁₁₅₉ ₁₂₁₀ ₁₀₂₉ ₉₂₈ ₈₈₅ ₆₈₈ _7,994

Statistics and Data

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Highlights

Ambassador of the Month

Congratulations to Carlos Coronel, August ambassador of the month. Carlos joined the ambassador team early this year and is our full-time overnight All Terrain Litter Vacuum (ATLV) operator. Carlos brings prior maintenance knowledge and past sanitation experience to the table. He is focused and vested in his work. Co-workers and supervisors have noticed his drive and focus. Carlos was presented with a $25.00 gift card and a certificate of appreciation for his hard work and dedication.

Keep up the great work, Carlos!

New Union Square Park Attendant

Block by Block would like to introduce our new Union Square Park attendant Cerena McKnight, who joined our team early this month. Cerena’s outgoing personality and gift to make others feel welcome fit right in with the clean and safe team’s standard. Union Square Park is the hub for visitors, and we could not have found a more qualified ambassador for the position. Cerena tends to her cleaning duties and always makes time to meet and greet visitors and locals who visit the park. Welcome to the team, Cerena.

Cable Car Returns

Mayor Breed welcomed back cable car services to San

Francisco streets during a press conference held at the historic

cable car turnaround in first week of August. To prepare for

the press conference, the ambassador team took extra

measures to ensure the surrounding area was clean and

welcoming. The public is invited to board and ride the cable

cars for free during the month of August. Cable car fares are

expected to be reinstated beginning September.

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Legion Corporation Overnight Security Patrol Narrative summary:

Legion continued steady efforts to curb the quality-of-life issues facing the District. With rigorous enforcement through verbal persuasion, we have been able to keep encampments along with other quality-of-life issues at bay.

Our efforts of increasing our security footprint appear to be paying off as the district is seeing less people loitering without purpose throughout the night. Burglaries and theft continue to be on the forefront of our team as we continue to look out for criminal behavior and suspicious activity.

Our security team has been reporting illegal dumping to the Ambassadors for quick cleanup of alleyways and storefronts. This helps the district look cleaner and feel safer as well. We continue to be on the lookout to prevent and detect people rifling through toters along with reporting graffiti and vandalism. Our security team takes great pride in protecting and securing the District and doing our part to represent the Union Square Alliance to the best of our abilities. We continue to look for ways to improve the service and tackle the obstacles that come before us.

Monthly Highlight:

On Friday, August 20th at approximately 0110 hours, a call was placed regarding a suspect who had previously broken into a Block by Block work vehicle. Security officers Lucios and Acosta arrived in the area where the suspect was last seen and located the suspect. They stood by keeping a vigilant eye on the suspect, making sure he did not flee the area. Approximately 15 minutes later SFPD arrived and detained the suspect which ultimately led to his arrest.

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Legion Corporation Overnight Security Patrol

2021 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total

Aggressive

Panhandling 0 0 2 0 0 3 4 4 13

Assault 0 0 0 0 0 2 0 0 2

Burglary 8 5 4 4 1 1 2 2 27

DUI 0 0 0 0 0 0 0 0 0

Human Trafficking 0 6 0 1 0 0 0 0 7

Illegal Dumping 60 56 45 22 33 13 19 19 267

Indecent Exposure 27 25 33 18 25 27 19 14 188

Mentally Disturbed 16 52 53 37 48 60 55 72 393

Narcotic Use 51 73 39 23 56 44 33 32 351

Noise Violation /

Disturbing the Peace 23 21 10 2 14 2 8 7 87

Open Container 4 11 7 5 13 13 11 6 70

Property Damage 9 7 2 8 4 3 2 5 40

Public Intoxication 17 26 22 3 13 26 19 20 146

Selling w/o Permit 0 0 0 0 0 0 0 13 13

Shop Lifting 0 0 0 0 0 0 0 1 1

Sit/Lie Violation 0 0 0 0 0 0 0 224 224

Theft 1 0 0 0 0 0 0 2 3

Threats 0 0 6 0 0 0 0 8 14

Traffic or Parking

Violations 0 0 0 0 0 0 0 0 0

Trespassing 515 487 484 556 396 376 358 261 3433

Vandalism 20 19 5 5 4 4 4 7 68

Miscellaneous

(Passing Calls) 1575 1168 1194 1490 1525 1328 1362 1774 11416

Totals: 2326 1956 1906 2174 2132 1902 1896 2471 16763

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Before After

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Notable Before and After Photos

SUTTER ST.

STOCKTON ST.