Sync and Share Service

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Overview – Sync and Share

Sync & Share provides an enterprise-grade alternative to consumer cloud applications, utilizing private cloud infrastructure and providing end-to-end security. Managed via the portal, the solution allows enterprises and to set up file share and sync services for their users based on an object storage platform. Sync & Share solution can be used as:

 FTP alternative and large file transfer  Secure file access for BYOD users  Shared team workspaces

 File syndication (one-to-many or few-to-many)

Sync and Share Features

 Easy file sharing for teams: Empower end-users to collaborate with team features that include project-based sharing with role-based access controls, read/write privileges and time-limited sharing, with no IT staff involvement. Ad-hoc sharing of files with external users using time-limited unique URLs is also available.

 Access files anywhere: Bi-directionally synchronize folders to and from the cloud, making files readily accessible on users' laptops and desktops even when offline.

 Avoid the risks of consumer cloud applications: With client-side encryption, data-at -rest encryption in the cloud, true multi-tenancy with separation of data, and user-controlled encryption keys, provides a secure alternative to non-secure public cloud services.

 Extend sharing to mobile devices: The mobile application integrates with its cloud file sharing mechanism and provides file access and collaboration capabilities from mobile devices including iPhone, iPad and Android devices.

 Rapid, zero development deployment: With advanced Active Directory integration for single sign-on and authentication, including support for AD forests, as well as automated remote installation and upgrades, pre-configuration and template-based management.

Technical Features

Integration with Active Directory / LDAP

Use your existing Active Directory or LDAP directory services for identity management and user authentication, avoiding duplicate directory services, ensuring rapid deployment and maintaining role-based access privileges. AD groups can also be leveraged to determine user privileges for setting up shared project folders.

Folder Synchronization

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accessible and maintaining version control.

Project Team Collaboration

Sync & Share allows users to set up joint cloud storage workspaces in the form of 'cloud folders' for collaborating with colleagues, including the following features:

 Define read/write privileges and time-limited access

 Bi-directional synchronization of folders on their PCs with each other  One-way synchronization for file syndication

 Conflict resolution in case of divergent file versions  Ad-hoc sharing using time-limited invitation URLs

 Role-based privileges for allowing users to create shared project folders Multi-Platform End-Point

Sync & Share includes software agents for Windows, Mac and Linux, and mobile apps for iOS and Android devices.

Granular Auditing

Sync & Share allows IT to log all file access and sync events for auditing purposes, providing tighter supervision over how and with whom data is shared, for regulatory compliance and security purposes.

Cloud Control

There is currently no control panel. Support is delivered via email and phone.

Connectivity

Connecting the iomart data centres is a 20 Gigabit-per-second (Gbps) fibre ring which provides resilience and diversity to minimise the impact of a single transit failure. Three peering sites across this ring provide 10Gbit uplinks to our transit providers; Tiscali, Interoute, Cogent, and Teleglobe and iomart also maintains private peering connections with LONAP and LINX.

All of our networking exchange hardware is housed in on-site dedicated cabinets. Each data centre network hub houses a Cisco Catalyst 7600-series modular switch, dual power supplies and a range of 7600-series fabric-enabled line cards to support both multiple fibre and copper gigabit connections. Automatic systems constantly monitor our entire network, transit links and servers. In the event of any problem, our data centre NOC teams are on site 24 hours a day. iomart Hosting holds on-site spares for critical equipment which powers our network to assist us in ensuring that we maintain our 100% uptime guarantee.

Service Management Details

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Managers are focused on developing relationships, understanding each customer’s strategic goals and supporting them in the achievement of their objectives. By understanding the demands placed on the organisation and the business drivers we are able to identify and recommend solutions that support customers in the achievement of those objectives.

The Account Manager is also a single point of contact for any requirements or escalations, ensuring any issues are dealt with seamlessly and effectively.

Pricing

Description Cost per

month (£) Cost per user per month including 100GB

storage.

Additional storage per user per GB per month

9.99

0.07

 The pricing is based on £ per month.

 Charges are billed in arrears, based on data stored  Pricing is exclusive of VAT.

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Support

Support is provided on a 24/7 basis and the iomart NOC team responds immediately to monitoring alarms and support requests. The SLA specifies that all service affecting problems are dealt with in fifteen minutes.

Information Assurance

Impact Level (IL) at which iomart CloudSure is accredited to hold and process information - Suitable for IL0, IL1, IL2, IL3 data.

All iomart data centres are located in the UK and are ISO9001 and ISO27001 accredited.

Ordering and invoicing process

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Service lead time

New Cloud Storage customers are typically deployed within two working days from order. Shorter deployment times may be available and prioritised upon request.

On-boarding and Off-boarding

Once the deployment is completed, account and access details are sent to the Account contact nominated by the customer. The service will be ready for use.

When use of the service ends, the customer will be able to export the data before the service is terminated.

Termination terms

At the point of termination, all data, accounts and access will be permanently deleted, and will not be able to be recovered or restored.

Thirty days notice required before termination takes place.

It is the responsibility of the customer to remove all data prior to termination. There are no termination costs for this Service.

Service Credits

iomart offers guaranteed service levels on network availability, power, data centre environmental conditions and support. In the unlikely event that we do not meet our stated levels we will credit your account.

Service migration

Data can be exported to another service.

Consumer responsibilities

The control and management of access is the responsibility of the customer administrator.

The customer is responsible for ensuring only appropriate data is stored within this environment and that they abide by iomart’s Acceptable Usage Policy.