Free Captioned Telephone Services
Do you have
difficulty hearing
on the phone?
We’ve got a solution for you...
n CapTel® 840
n CapTel® 840i
n CapTel® 880i
n Federal CapTel®
What is
Captioned Telephone Service?
Understanding
Captioned Telephone Service
Captioned Telephone User Other Party
Captioned Telephone Operator
Do you...
n struggle with understanding others on the phone?
n misunderstand conversations due to background noise?
Have you...
n said “What? Can you repeat that, please?”
n been depending on others to help you with phone calls?
If you answered YES, we’ve got the solution for you.
Captioned telephone services allow you to LISTEN and READ captions of everything said during your phone conversations.
New Jersey CapTel and Sprint offer the following captioned telephone services to meet your unique needs:
n CapTel 840 Page 4
n CapTel 840i Page 6
n CapTel 880i Page 8
n Federal CapTel Page 10
You speak directly to the other party on the telephone.
The other party speaks directly to you.
The captioned telephone operator transcribes the other party’s spoken message into text (captions) using voice-recognition technology.
You listen to the other party on the telephone while reading captions of the conversation on a display screen.
2 3
“ Conversations with
my family are easy
to follow with CapTel ”
New Jersey CapTel
®840
For traditional analog phone lines
CapTel Benefits
n Large, easy-to-read captions windows with adjustable font sizes and colors
n Built-in answering machine with captions
n 7” display screen tilts for comfortable reading or lies flat to mount the phone on a wall
n 40dB gain of amplified volume for captioned calls
n Simply plugs into a standard phone jack
n Requires an analog telephone line.* Will not work with PBX unless an analog port is available.
n Includes instructions and a training DVD
New Jersey CapTel
n 24-hour-a-day service offered at no cost. **
n Spanish Captioning is available for Spanish-to-Spanish calls.
- 8 a.m. to 12 midnight Eastern Time daily.
Options of getting a new CapTel phone
n Purchase the CapTel phone for $75.00 ***
(NJ residents/agencies/businesses)
by calling (877) 805-5845 (Voice/TTY) or emailing at CapTel@weitbrecht.com.
n Apply at the NJ Division of the Deaf and Hard of Hearing’s Equipment Distribution Program.
Upon meeting eligibility requirements, individuals may receive the CapTel device free of cost from the NJDDHH. For more information about this program, call (800) 792-8339 or visit the website:
www.state.nj.us/humanservices/ddhh/equipment.
* Analog phone line or DSL with filter required.
For more information www.njcaptel.com
“ Now I can make
phone calls without
having to depend
on anyone. ”
Sprint CapTel
®840i
CapTel via an Internet line
6 7
CapTel 840i Benefits
n Built-in answering machine with captions
n WiFi compatible
n 7” display screen tilts for comfortable reading or lies flat to mount the phone on a wall
n Adjustable volume control up to 40dB gain for captioned calls
Setup Requirements
n Internet connection - high-speed internet or WiFi
n Telephone line connection*
- Analog, VoIP, DSL, or Digital cable phone service
n Router may be required.**
* Not compatible with PBX systems unless an analog port is available.
** Depending on how many devices are connected to the internet you may need a router to connect your CapTel 840i phone.
*** Taxes are not included.
For more information www.sprintcaptelcom
Options of getting a new CapTel phone
n Purchase the CapTel phone for $75.00 ***
(NJ residents/agencies/businesses) by calling (877) 805-5845 (Voice/TTY) or emailing at CapTel@weitbrecht.com.
n Apply at the NJ Division of the Deaf and Hard of Hearing’s Equipment Distribution Program. Upon meeting eligibility requirements, individuals may receive the CapTel device free of cost from the NJDDHH. For more information about this program, call (800) 792-8339 or visit the website:
www.state.nj.us/humanservices/ddhh/equipment.
“ The ability to read
conversations in
large print helps my
confidence soar. ”
Sprint CapTel
®880i
Ideal for people with low vision
CapTel 880i Benefits
n Extremely large, high-resolution 10” captions window with adjustable font sizes, styles, and colors
n Built-in answering machine with captions
n WiFi compatible
n Adjustable volume control up to 40dB gain for captioned calls
Setup Requirements
n Internet connection - high-speed internet or WiFi
n Telephone line connection*
- Analog, VoIP, DSL, or Digital cable phone service
n Router may be required**
For more information www.sprintcaptel.com
* Not compatible with PBX systems unless an analog port is available.
** Depending on how many devices are connected to the internet you may need a router to connect your CapTel 880i phone.
Options of getting a new CapTel phone
n Purchase the CapTel phone for $75.00 ***
(NJ residents/agencies/businesses) by calling (877) 805-5845 (Voice/TTY) or emailing at CapTel@weitbrecht.com.
n Apply at the NJ Division of the Deaf and Hard of Hearing’s Equipment Distribution Program. Upon meeting eligibility requirements, individuals may receive the CapTel device free of cost from the NJDDHH. For more information about this program, call (800) 792-8339 or visit the website:
www.state.nj.us/humanservices/ddhh/equipment.
“ Now, using the Federal
CapTel service, I can have
equal phone access as
my hearing colleagues! ”
10 11
Federal CapTel
®Available for active Federal employees
For more information www.federalcaptel.us
www.federalrelay.us/captel
n If you are a Federal employee, Federal CapTel is accessible domestically from work, home, or while traveling in the continental USA.
n No domestic toll (long distance) charges for calls made anywhere in the United States.
n Depending on your federal status, several options are available to order a CapTel phone at federalrelay.us/captel.
To order a Federal CapTel phone:
n To download
- CapTel 840 Order Form, go to:
www.captel.com/federal-order-form-840.pdf
- CapTel 840i Order Form, go to:
www.captel.com/federal-order-form-840i.pdf
n Print and fill out the Federal CapTel Order Form to order directly from WCI.
n Another option is that Federal employees who are deaf or hard of hearing may request a free Federal CapTel phone through the Computer/Electronic Accommodations Program (CAP). For a list of DOD and Civilian agencies that partner with CAP, please visit the CAP website at
www.cap.mil
Comparison Chart
Lines on display screen
Screen size
Phone services supported
Ability to save displayed text
Ability to dial the CapTel user directly (without dialing a toll-free number to access the service)
Requires high-speed Internet connection Ability to adjust font size CapTel service fee
Handset amplification Works with ALDs (headsets, neckloops, etc.) Built-in answering machine with captions
Captioned voicemail or external answering machine Display screen
Captions provided
Up to 15 lines of text (depending on font size selected)
7”
Analog, DSL, VoIP, FiOS, digital cable phone service
Yes (up to 500 lines of text)
Yes
Yes, hard wired or WiFi
Yes No charge Up to 40dB gain*
Yes
Yes
Yes
Color
Over Internet connection
Up to 15 lines of text (depending on font size selected)
10”
Analog, DSL, VoIP, FiOS, digital cable phone service
Yes (up to 500 lines of text)
Yes
Yes, hard wired or WiFi
Yes No charge Up to 40dB gain*
Yes
Yes
Yes
Color
Over Internet connection Up to 15 lines of text
(depending on font size selected) 7”
Analog phone line
Yes (up to 500 lines of text)
With 2-line, yes. If not hooked up to 2 phone lines then caller must dial 877-243-2823 to connect to CapTel
user.
No
Yes No charge Up to 40dB gain*
Yes
Yes
Yes
Color
Over telephone line
CapTel 840 CapTel 840i CapTel 880i
Using 911 with CapTel Services
14 15
One-Line CapTel phones
(CapTel 200/CapTel 800/CapTel 840 only)
n The Captioning Service is not engaged in processing 911 calls.
n When using CapTel 200/CapTel 800/CapTel 840 phone to call 911, it is handled the same as if you called 911 from a regular phone on your telephone service.
n The CapTel phone automatically converts to a Voice Carry-Over (VCO) phone and dials 911 directly.
Two-Line CapTel phones
(CapTel 800 / CapTel 800i / CapTel 840 /
CapTel 840i / CapTel 880i)
n Calls made to 911 connect directly via Line 1 while you view captions of the call via Line 2.
For more information
using CapTel with 911
n www.captel.com/911.php
New Jersey CapTel is a free service provided by Sprint and approved by the New Jersey Board of Public Utilities (the Board). Through a contract with the Board, Sprint provides full telephone accessibility to people with hearing loss.
Although CapTel can be used for emergency calling, such emergency calling may not function the same as traditional 911/E911 services.. Sprint CapTel Phone Offer: While supplies last. The CapTel telephone is intended for use by people with hearing loss. Other restrictions apply to Sprint CapTel services. These restrictions do not apply to CapTel 840 services. Sprint reserves the right to modify, extend or cancel offers at any time with notice.
For details, see www.sprintcaptel.com. ©2014 Sprint. Sprint and logos are trademarks of Sprint. CapTel is a registered trademark of Ultratec, Inc. Other registration marks are the property of their respective owners.
To learn more about
captioned telephone services:
n www.njcaptel.com
n www.sprintcaptel.com
To contact CapTel Customer Services:
n (888) 269-7477 (Voice/CapTel/TTY)
n captel@captel.com (E-mail)
To purchase a new CapTel phone, or obtain more information on which CapTel model works for you:
n (877) 805-5845
When you receive you new CapTel phone and would like an Outreach Specialist to assist you with your CapTel phone installation at no charge:
n (877) 805-5845
n njrelayoutreach@sprint.com (E-mail)
