How To Manage Data In Real Time

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Strategic Enterprise

Architecture

Microsoft IT Data Management Maturity

Data to match the business velocity and accelerate the organization’s

evolution towards Real-Time Enterprise!

Luisa Recalcati

Enterprise Architect

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

The Microsoft IT Landscape



Microsoft IT Transformation to Real-Time



Integrated Data Management (IDM) Initiative



IDM Goals and Objectives



IDM Results and Recommendations



Recommendations and Implementation

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Strategic Enterprise Architecture

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The Microsoft IT Landscape

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New Era for IT at Microsoft

Connect Microsoft

Delight our customers

Inspire the industry

Innovation around devices & services

Real-time business processes

Resilient and agile foundation

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Microsoft IT Transformation Alignment to Business Processes

Organizational Structure Technical Architecture Key Business Processes IT Governance From Silos to Connected Units

Business Processes

Business Process

Units

IT Business

Functions

Shared

Services

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Business Processes

People

Information

Technology

The Real Time Enterprise

Processes achieve business

results

People make decisions

Technology speeds the delivery

of information

Decisions are driven by

Information

Virtually everything in business today is an undifferentiated commodity, except how a company manages its information. How you manage information determines whether you win or lose.

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Microsoft IT Transformation and Data Management (IDM)

Matching the Business Velocity

Enable a fast and consistent view of service, product and operational data across the business

 Generate Integrated Data Management Capability Strategy

 Design Integrated Data Management Operating Model,

Standards, & Tools

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Establishing a Common Data Management Language

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Timeline for Integrated Data Management Project

In partnership with the CMMI Institute

Internal and external assessments leveraged our subject matter experts while providing an objective, outside-in view

DMM Available Internal Assessment Assessment Validation Internal Recommendations CMMI Assessment CMMI Recommendations

Capability Enablement Plan CMMI/Microsoft IT

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Performed

Managed

Defined

Measured

Optimized

Level

1

_{Ad-hoc processes. Emphasis on data repair . Transitory improvements.}

Formalized processes. Infrastructure supports at business unit level. Clearly defined roles and responsibilities.

Established processes, improved over time. Tailored to meet specific needs predictably and consistently.

Established metrics. Variance management across the process lifecycle.

Processes are improved on a continuous basis and advocated at the executive management level.

Level

2

Level

3

Level

4

Level

5

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Maturity Levels Related to Real Time Data

Batch Enabling Capabilities Real –Time Competitive Advantage

V

eloc

it

y

Operational Effectiveness

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Success of the Assessment Through Collaboration

Business and IT Cross-Functional Team

 Business priorities  Pain points  26 CMMI Institute Recommendations Operations Sales, Marketing, Services Microsoft IT Business Units

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Strategic Enterprise Architecture Data Management Operations Platform & Architecture Data Quality Data Governance Data Management Strategy [ 13 ]

CMMI Assessment Recommendations

• Unified effort to maximize data sharing and quality

• Monitor and measure adherence to data standards

• Top-down approach to prioritization

• Up-stream error prevention

• Common Data Definitions

• Leverage best practices for data archival and retention

• Maximize shared services utilization

• Map key business processes to data

• Leverage Meta Data repository

• Integrate data governance structures

• Prioritize policies, processes, standards, to support corporate initiatives

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Microsoft IT Prioritize To Meet DM business needs

By establishing

 Enterprise-wide Data Management

Program and Strategy

 Enterprise-wide data services to

data consumers formalizing DM practices

 Data Quality Program to manage and improve data quality at the source

We Achieve

 Aligned business and IT

priorities

 Simplified data access and

improved velocity for data consumers

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Strategic Enterprise

Architecture

Increasing Data Maturity

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Capability Enablement Plan

Strategy

Quality

Implementation

Governance

Shared Vision focused on core data that meets business objectives

Redesign and implement Business Process with standard data controls

Baseline core data quality in terms of business value

Data Governance Structure for Core Data

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Accelerating Data Management at Microsoft

Create Enterprise Data Management

Board Scorecard Data Management Capability improvements

Enterprise-wide Data Management Program and Strategy

Prioritize Data Management initiatives in alignment with the business priorities.

Reduce cost of Data Repair and invest in Quality at the source

Audit Data Quality for a small but critical data set across multiple data stores

Strategies

Expected Results

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Data Management Board – Unifying Governance

Capability Management Steer Co Business Enablement Steer Co Enterprise Data Model Steer Co Data Quality Steer Co

Data Management Board

EDM Governance & Management Enhancement DM

Capabilities

Operational Data Issues & Data Certification

Business Demand, Strategy, and Issues

Aligning IT to Business Strategy requires coordinated

processes through tiers of IT governance scope

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