VDA Potential Analysis

(1)

Organisation (Supplier): Organisation (Supplier):

Date: Date:

C

Cuussttoommeerr:: OOrrddeerr--NNoo::

Location: Location:

P

Prroo. . NNoo PPrroojjeecctt, , PPrroodduucctt, , PPrroocceessss EEvvaalluuaattiioonn

ssessment ! "e#uirements:

$"EEN

Process descriptionProcess description

RED

RED %loc&ed Supplier %loc&ed Supplier Order placement is not possileOrder placement is not possile

!ELLO"

!ELLO" Controlled Supplier Controlled Supplier

REE$

REE$ pproved Supplier pproved Supplier Order placement possileOrder placement possile

Potential assessment: Potential assessment: udit 'istor ! Certiicates

udit 'istor ! Certiicates A%dit asis

A%dit asis DateDate ApplicationApplication Res%ltRes%lt

Participants Participants *** ***  

1. Appointment &mpro'ement (lan:

1. Appointment &mpro'ement (lan: +!+!++!+!+ Actions se Actions see)&mpro'emee)&mpro'ement pro*ram)nt pro*ram)

A%ditor

A%ditor Lead +%pplLead +%pplier E'al%aier E'al%ationtion +i*nit%re +%+i*nit%re +%pplier , -pplier , -andidateandidate

Potential nalsis

Supplier-No. No. "eason or "eason or Order: Order:

Order placement onl possile it3 Order placement onl possile it3 additional actions additional actions Risk assessment: Risk assessment: NO/E: NO/E: As part o t3e %p6%aliication

As part o t3e %p6%aliication a*reement controlled s%ppliers are olia*reement controlled s%ppliers are oli *ated *ated to cooperateto cooperate it3 a cons%ltant appro'ed  t3e c%stomer ater receipt o order. 83e costs are paid  t3e it3 a cons%ltant appro'ed  t3e c%stomer ater receipt o order. 83e costs are paid  t3e

s%pplier. s%pplier.

Further processes: Further processes:

(2)

5

5uueessttiioonnnnaaiirre e ppootteennttiiaal l aannaallssiis s ((PP++))  EEvvaalluuaattiioonn

5uestion

5uestion "e#uests ! Details"e#uests ! Details

Project 6anagement

mar& 7it' *mar& 7it' *

2.1 2.1 +.++.+ Evaluate8 Evaluate8 2.2 2.2 +.9+.9 Evaluate8 Evaluate8 2. 2. +.+. 2D 2D 3.0 3.0

s t'e project organisation

(projectleader) esta;lis'ed and

t'e response;ilities in addition

7it' t'e comptetence o t'e

projectleader and t'e team

mem;ers settled<

83e pro>ect mana*ement is ale to

83e pro>ect mana*ement is ale to %lill t3e c%stomer re6%irements.%lill t3e c%stomer re6%irements. A pro

A process to implcess to implement pro>ecement pro>ect mana*ement t mana*ement incl. reso%rincl. reso%rceplannin* ceplannin* e?ists. (ermie?ists. (ermissions ossions o pro>ect mana*ers and team memers as ell as t3e or*anisation is deinded and contain all pro>ect mana*ers and team memers as ell as t3e or*anisation is deinded and contain all necessar competences or reali@ation.

necessar competences or reali@ation.

+%ppliers are consistentl inte*rated in t3e pro>ect mana*ement. +%ppliers are consistentl inte*rated in t3e pro>ect mana*ement.

re resources planned or t'e

project 'andling and 7ill

c'anges ;e anounced to t'e

customer<

83e reso%rceplannin* considers c%stomer re6%irement

83e reso%rceplannin* considers c%stomer re6%irements re*ardin* t3e s re*ardin* t3e contract o t3econtract o t3e pro>ect.

pro>ect. A res

A reso%rceplannio%rceplannin* crossden* crossdepartmental inpartmental interdiscipliterdisciplinar teamB nar teamB or pro>ect manor pro>ect mana*ement isa*ement is implemented.

implemented.

83e necessar pro>ect %d*et is planned and appro'ed. 83e necessar pro>ect %d*et is planned and appro'ed.

83e re6%irements re*ardin* personal 6%aliication and pro'idin* *oods 83e re6%irements re*ardin* personal 6%aliication and pro'idin* *oods m%st em%st e determined eore e'er pro>ect start and doc%mented in t3e pro>ect plan. determined eore e'er pro>ect start and doc%mented in t3e pro>ect plan.

83e in'ol'ed personal reso%rces it3 accordin* 6%aliication are pro'ided  departments 83e in'ol'ed personal reso%rces it3 accordin* 6%aliication are pro'ided  departments on time.

on time.

83e or<load o t3e emploees is considered 3ile plannin*. 83e or<load o t3e emploees is considered 3ile plannin*.

(ro>ect c3an*es m%st e displaed on time and disc%ssed it3 t3e c%stomer eore (ro>ect c3an*es m%st e displaed on time and disc%ssed it3 t3e c%stomer eore reali@ation.

reali@ation.

On c3an*es date scope o

On c3an*es date scope o de'elopmentde'elopment...B in t3e ...B in t3e pro>ect a 'alidation o t3e pro>ect a 'alidation o t3e reso%rcereso%rce plannin* possil ad>%stment o demands.

plannin* possil ad>%stment o demands.

83is relates to c%stomer c3an*es as ell as internal c3an*es or c3an*es  s%ppliers. 83is relates to c%stomer c3an*es as ell as internal c3an*es or c3an*es  s%ppliers. 83e reso%rceplannin* also considers s%contractors.

83e reso%rceplannin* also considers s%contractors.

&n partic%lar t3e critical pat3 is considered in t3e reso%rceplannin*. &n partic%lar t3e critical pat3 is considered in t3e reso%rceplannin*.

s a projectplan e*isting and

veriied 7it' t'e customer<

83e pro>ect plan %lils t3e

83e pro>ect plan %lils t3e speciic c%stomer re6%iremenspeciic c%stomer re6%irements.ts. All internal a

All internal and c%stomer nd c%stomer milestones milestones are completeare completel implemel implemented in t3e pnted in t3e pro>ect plan ro>ect plan and areand are adapted re*%larl on c3an*es.

(3)

5

5uueessttiioonnnnaaiirre e ppootteennttiiaal l aannaallssiis s ((PP++))  EEvvaalluuaattiioonn

5uestion

5uestion "e#uests ! Details"e#uests ! Details

Project 6anagement

mar& 7it' *mar& 7it' *

2.1 2.1 +.++.+ Evaluate8 Evaluate8 2.2 2.2 +.9+.9 Evaluate8 Evaluate8 2. 2. +.+. 2D 2D 3.0 3.0

s t'e project organisation

(projectleader) esta;lis'ed and

t'e response;ilities in addition

7it' t'e comptetence o t'e

projectleader and t'e team

mem;ers settled<

83e pro>ect mana*ement is ale to

83e pro>ect mana*ement is ale to %lill t3e c%stomer re6%irements.%lill t3e c%stomer re6%irements. A pro

A process to implcess to implement pro>ecement pro>ect mana*ement t mana*ement incl. reso%rincl. reso%rceplannin* ceplannin* e?ists. (ermie?ists. (ermissions ossions o pro>ect mana*ers and team memers as ell as t3e or*anisation is deinded and contain all pro>ect mana*ers and team memers as ell as t3e or*anisation is deinded and contain all necessar competences or reali@ation.

necessar competences or reali@ation.

+%ppliers are consistentl inte*rated in t3e pro>ect mana*ement. +%ppliers are consistentl inte*rated in t3e pro>ect mana*ement.

re resources planned or t'e

project 'andling and 7ill

c'anges ;e anounced to t'e

customer<

83e reso%rceplannin* considers c%stomer re6%irement

83e reso%rceplannin* considers c%stomer re6%irements re*ardin* t3e s re*ardin* t3e contract o t3econtract o t3e pro>ect.

pro>ect. A res

A reso%rceplannio%rceplannin* crossden* crossdepartmental inpartmental interdiscipliterdisciplinar teamB nar teamB or pro>ect manor pro>ect mana*ement isa*ement is implemented.

implemented.

83e necessar pro>ect %d*et is planned and appro'ed. 83e necessar pro>ect %d*et is planned and appro'ed.

83e re6%irements re*ardin* personal 6%aliication and pro'idin* *oods 83e re6%irements re*ardin* personal 6%aliication and pro'idin* *oods m%st em%st e determined eore e'er pro>ect start and doc%mented in t3e pro>ect plan. determined eore e'er pro>ect start and doc%mented in t3e pro>ect plan.

83e in'ol'ed personal reso%rces it3 accordin* 6%aliication are pro'ided  departments 83e in'ol'ed personal reso%rces it3 accordin* 6%aliication are pro'ided  departments on time.

on time.

83e or<load o t3e emploees is considered 3ile plannin*. 83e or<load o t3e emploees is considered 3ile plannin*.

(ro>ect c3an*es m%st e displaed on time and disc%ssed it3 t3e c%stomer eore (ro>ect c3an*es m%st e displaed on time and disc%ssed it3 t3e c%stomer eore reali@ation.

reali@ation.

On c3an*es date scope o

On c3an*es date scope o de'elopmentde'elopment...B in t3e ...B in t3e pro>ect a 'alidation o t3e pro>ect a 'alidation o t3e reso%rcereso%rce plannin* possil ad>%stment o demands.

plannin* possil ad>%stment o demands.

83is relates to c%stomer c3an*es as ell as internal c3an*es or c3an*es  s%ppliers. 83is relates to c%stomer c3an*es as ell as internal c3an*es or c3an*es  s%ppliers. 83e reso%rceplannin* also considers s%contractors.

83e reso%rceplannin* also considers s%contractors.

&n partic%lar t3e critical pat3 is considered in t3e reso%rceplannin*. &n partic%lar t3e critical pat3 is considered in t3e reso%rceplannin*.

s a projectplan e*isting and

veriied 7it' t'e customer<

83e pro>ect plan %lils t3e

83e pro>ect plan %lils t3e speciic c%stomer re6%iremenspeciic c%stomer re6%irements.ts. All internal a

All internal and c%stomer nd c%stomer milestones milestones are completeare completel implemel implemented in t3e pnted in t3e pro>ect plan ro>ect plan and areand are adapted re*%larl on c3an*es.

(4)

Evaluate8 Evaluate8 2.4 2.4 +.=+.= Evaluate8 Evaluate8 2.5 2.5 +.>+.> Evaluate8 Evaluate8 2./ 2./ +.3+.3   cc aann**ees s o o e e pprroo eec p a n c p a n e n e re n e rnna a ccoommm %m %nn ccaa oon s n s eennss%%rre e   a a ee nne e mmaa nn** list. -3an*es 3ic3 are not released  t3e

list. -3an*es 3ic3 are not released  t3e c%stomer are disc%ssed it3 t3e c%stomer.c%stomer are disc%ssed it3 t3e c%stomer. 83e pro>ect plan considers critical scope

83e pro>ect plan considers critical scope o deli'er. 83e critical pat3 arises rom t3e pro>ecto deli'er. 83e critical pat3 arises rom t3e pro>ect plan.

plan.

8o t3e deined milestones in t3e pro>ect plan a

8o t3e deined milestones in t3e pro>ect plan a re'ie is carried o%t it3 t3e 'eriicationre'ie is carried o%t it3 t3e 'eriication 3et3er all planned acti'ities are carried o%t and t3e re6%ired mat%rit le'el is reac3ed. 3et3er all planned acti'ities are carried o%t and t3e re6%ired mat%rit le'el is reac3ed.

s t'e c'ange management in

t'e project secured ; t'e

project leader<

83e c3an*e mana*ement o t3e pro>ect %lils t3e speciic c%stomer re6%irements. 83e c3an*e mana*ement o t3e pro>ect %lils t3e speciic c%stomer re6%irements. 83e easiilit c3ec< o c3an*es is carried o%t and doc%mented.

83e easiilit c3ec< o c3an*es is carried o%t and doc%mented. -3an*es are indicated on time and disc%ssed it3 t3e c%stomers. -3an*es are indicated on time and disc%ssed it3 t3e c%stomers. All c3an*es are doc%mented it3 t3e 3e

All c3an*es are doc%mented it3 t3e 3elp o a deined process.lp o a deined process. C c3an*es 3ic3 inl%ence t3e prod%ct 6%alit si*niicantl t3e ris<

C c3an*es 3ic3 inl%ence t3e prod%ct 6%alit si*niicantl t3e ris< m%st e 'al%ed it3 t3em%st e 'al%ed it3 t3e c%stomer.

c%stomer.

83e s%ppliers critical scope o deli'er

83e s%ppliers critical scope o deli'erB B are acti'el inte*rated &n t3e c3an*e mana*ement.are acti'el inte*rated &n t3e c3an*e mana*ement. 83e moment or c3an*e stops is deined and <ept. De'iatoins are recorded in ritten orm 83e moment or c3an*e stops is deined and <ept. De'iatoins are recorded in ritten orm eteen t3e c%stomer and s%pplier.

eteen t3e c%stomer and s%pplier.

(eriod o c3an*es eore +O( does not endan*er t3e prod%ct 6%alit. (eriod o c3an*es eore +O( does not endan*er t3e prod%ct 6%alit.

83e reali@ation o t3e c3an*es m%st e 'al%ed to*et3er in dependence o t3e remainin* time 83e reali@ation o t3e c3an*es m%st e 'al%ed to*et3er in dependence o t3e remainin* time eore +O(.

eore +O(.

re t'e responsi;le persons in

t'e organisation and also at t'e

customer involved in t'e

customer involved in t'e c'ange

c'ange

management<

Responsile persons as ell as t3eir representati'es or t3e c3an*e mana*ement to t3e Responsile persons as ell as t3eir representati'es or t3e c3an*e mana*ement to t3e c%stomer in t3e or*ani@ation and t3e s%ppliers are

c%stomer in t3e or*ani@ation and t3e s%ppliers are deined.deined.

83ere is a re*%lation or 3andlin* c3an*es distri%tion process time escalation pat3B. 83ere is a re*%lation or 3andlin* c3an*es distri%tion process time escalation pat3B. 83e c%stomer re6%irements re*ardin* 3andlin* o c3an*es are perormed or re*%lated 83e c%stomer re6%irements re*ardin* 3andlin* o c3an*es are perormed or re*%lated speciicall and doc%mented.

speciicall and doc%mented. A re*%lation or responsi

A re*%lation or responsile persons re*ardin* c3an*es is deined.le persons re*ardin* c3an*es is deined.

s a #ualitplan in t'e project

implemented and monitored<

&n t3e pro>ect plan a  plan 3ic3 contains all rele'ant acti'ities or t3e  plannin* m%st e &n t3e pro>ect plan a  plan 3ic3 contains all rele'ant acti'ities or t3e  plannin* m%st e inte*rated.

inte*rated.

83e  plan is perormed accordin* to c%stomer re6%irements , contract and contain internal 83e  plan is perormed accordin* to c%stomer re6%irements , contract and contain internal

(5)

Evaluate8 Evaluate8 2.7 2.7 +.?+.? Evaluate8 Evaluate8 .1 .1 9.+9.+ Evaluate8 Evaluate8 .2 .2 9.99.9 

83e responsile persons or *eneration and maintenance o t3e  plan are deined and 83e responsile persons or *eneration and maintenance o t3e  plan are deined and deploed.

deploed.

83e  plan considers t3e dates o t3e 3ole pro>ect. 83e  plan considers t3e dates o t3e 3ole pro>ect. 83e  plan contains critical scope o deli'er. 83e  plan contains critical scope o deli'er. All prod%ct%

All prod%ct%nd procesnd process speciications speciications are consids are considered in t3e ered in t3e  plan on  plan on 'eriication a'eriication andnd 'alidation.

'alidation.

83e reali@ation o t3e  plan is monitored re*%larl re*ardin* compliance it3 and reac3in* 83e reali@ation o t3e  plan is monitored re*%larl re*ardin* compliance it3 and reac3in* o t3e tar*ets.

o t3e tar*ets.

&n case o de'iatons to t3e tar*ets an escalation process is initiated in 3ic3 t3e c%stomer is &n case o de'iatons to t3e tar*ets an escalation process is initiated in 3ic3 t3e c%stomer is inte*rated.

inte*rated.

s an escalation process settled

and activ regulated<

&n case o de'iations o t3e mat%rit le'el 3ic3 aect t3e 3ole time sc3ed%le an escalation &n case o de'iations o t3e mat%rit le'el 3ic3 aect t3e 3ole time sc3ed%le an escalation process m%st e deined.

process m%st e deined. An escala

An escalation process ition process is descried os descried or t3e pro>ect ar t3e pro>ect and is implend is implemented. +pmented. +peciic c%stomereciic c%stomer re6%irements are considered.

re6%irements are considered.

83e criteria or t3e escalation are deined responsiilities and permissions are re*%lated. 83e criteria or t3e escalation are deined responsiilities and permissions are re*%lated. 83e eecti'eness o t3e %nction escalationB is pro'ed  a s%itale doc%mentation. 83e eecti'eness o t3e %nction escalationB is pro'ed  a s%itale doc%mentation.

Planning product and process

development

re t'e product-, and

process-related re#uirements &no7n<

related re#uirements &no7n<

All re6%irem

All re6%irements to de'eents to de'elop t3e plop t3e prod%ct are <norod%ct are <non.n.

83e s%pplier 3as implemented a process to identi *eneral  re6%irements o t3e 83e s%pplier 3as implemented a process to identi *eneral  re6%irements o t3e c%stomer as ell as de'elopment and process re6%irements.

c%stomer as ell as de'elopment and process re6%irements. -ontract doc%ments are c3ec<ed.

-ontract doc%ments are c3ec<ed. &n case

&n case o nonconormances re*ardin* t3e re6%irements o nonconormances re*ardin* t3e re6%irements t3ese re6%irements m%st et3ese re6%irements m%st e comm%nicated to t3e c%stomer or de'iations m%st e )released) , e a*reed  t3e c%stomer comm%nicated to t3e c%stomer or de'iations m%st e )released) , e a*reed  t3e c%stomer in case o an orderB.

in case o an orderB.

Re6%irements o t3e c%stomer accordin* t3e c3oice o s%contractors or prematerials m%st Re6%irements o t3e c%stomer accordin* t3e c3oice o s%contractors or prematerials m%st e doc%mented.

e doc%mented.

+pecial c3aracteristic m%st e identiied on t3e asis o on re6%irements c%stomer +pecial c3aracteristic m%st e identiied on t3e asis o on re6%irements c%stomer re6%irements le*al demands man%act%rin* tec3nolo* and c3aracteristics 3ic3 arise rom re6%irements le*al demands man%act%rin* tec3nolo* and c3aracteristics 3ic3 arise rom t3e intended p%rpose o %se o t3e prod%ct.

t3e intended p%rpose o %se o t3e prod%ct.

s t'e easi;ilit ;ased on t'e

product and t'e process

A p

A proced%re to roced%re to e'al%ate t3e'al%ate t3e easiilit e easiilit m%st e deinm%st e deined.ed.

-ontract and in6%ir doc%ments m%st e c3ec<ed accordin* completeness and easiilit. -ontract and in6%ir doc%ments m%st e c3ec<ed accordin* completeness and easiilit. A p

(6)

Evaluate8

4.1 .+

Evaluate8 e erm ne  a ona  ose  c are no * 'en e?p c   e c%s omer e.*. e*a

demandsB

E?periences Lessons learnedB and e?pectations m%st e considered.

83e release process eore an oer is presented to a c%stomer m%st e deined. All responsile , in'ol'ed parties m%st conirm t3e easiilit o t3e c%stomer re6%irements

sales de'elopment prod%ction plannin* prod%ction  plannin* lo*istics...B. $ecessar capacities or sample constr%ction prototpe constr%ction are alreadd considered in t3e oer p3ase.

83e re6%irements rom (7 )-%stomer +er'ice,-%stomer satisaction) are considered.

"ealisation Product and Process

development

re t'e Design-46E and

Process-46E generated and

updated during t'e project

including t'e corrective actions<

&n t3e de'elopment p3ase is to e made s%re  means o ;EA t3at t3e prod%ct and t3e process corresponds to t3e re6%irements o t3e c%stomer concernin* %nction reliailit etc. -3an*es in t3e prod%ct and process m%st e re'al%ed. & necessar a ne analsis is to e initiated in a*reement it3 t3e ;EA team and t3e pro>ect mana*er.

Ater ta<in* actions a ne e'al%ation o t3e possile appearance and t3e possile detection is necessar it3 t3e oc%s on 'eriication , 'alidation o t3e Desi*n;EA process o t3e pro>ect.

83e ;EA m%st e a content o t3e de'elopin* plan.

83e start p3ase interaces to t3e (ro@ess;EA %pdate loops... are contained in it. 83e reali@ation o ;EAFs m%st e deined.

&nteraces to t3e c%stomer , s%pplier as ell as internal interaces are deined. (ossile e'al%ation *%idelines o c%stomers are doc%mented and applied.

(rod%ction plannin* and t3e prospecti'e prod%cin* plant are memers o t3e ;EA team. "it3 t3e *eneration o t3e (rod%<t;EA t3e man%act%rin* location is to e in'ol'ed. +pecial c3aracteristics are identiied mar<ed in t3e ;EA and ass%red  deined actions. 83e eecti'eness o t3e actions is to e pro'ed.

83e interaces o desi*n and process ;EA are deined.

(7)

4.5 .9 Evaluate8 4.G . Evaluate8

Suppl 6anagment

5.1 =.+

re t'e easi;ilit veriication

and releases according t'e

project p'ases availa;le<

83e releases , s%itailit proos are to e pro'ed or all indi'id%al parts assemlies and s%pplied parts accordin* to t3e de'elopin* time sc3ed%le.

Re*%lar stat%s reports o t3e pro>ect reerrin* to t3e pro>ect plan or t3e milestones o t3e c%stomer are pro'ided.

83e e'al%ation *%idelines , meas%rin* dimensions incl%din* escalation criteria m%st e deined.

Ceore t3e irst deli'er %nder series conditions a prod%ction process release and prod%ct release m%st e a'ailale it3 all re6%ested doc%ments.

83e ((; proced%re s3o%ld pro'e eore +O( t3at a*reed re6%irements in drain*s and speciications are %lilled.

83e inis3ed ((; pro'es t3at c%stomer re6%irements speciications and ot3er re6%irements e.*. las norms...B are %nderstood correctl and are applied.

83ereore t3e ((; is t3e inal 'eriication o t3e prod%ct prod%ction and transportplannin* process and leads it3 positi'e res%lt to series release.

eriication and 'alidation or prod%ct and process are ens%red.

s t'e project transer rom t'e

development to t'e serial

process regulated (start up

securing)<

A process or t3e str%ct%red 3andin* o'er o t3e responsiilit eteen de'elopin* team and prod%ction m%st e deined.

-%stomer re6%irements are ta<en into consideration.

Ceore t3e irst deli'er %nder series condition an internal prod%ction process release m%st e a'ailale.

A prod%ction test accordin* to c%stomer re6%irements at t3e prod%ction location is carried o%t.

$ecessar actions d%e to t3e prod%ction test are perormed in time. ac3ine capailit tests ;HB are pro'ed or all rele'ant c3aracteristics.

(ro'ided tools inspection and meas%rin* e6%ipment are a'ailale in t3e necessar amo%nt. A proced%re to ens%re t3e t3e start%pr%n m%st e descried and installed to s3orten t3e

3i*3 r%n p3ase and to ens%re a ro%st prod%ction process.

A start%pr%napproac3 m%st e carried o%t or all ne parts and c3an*ed parts 3ic3 re6%ire initial samplin*.

re onl approved and #ualiied

su;suppliers used<

Ceore deinin* t3e s%pplier t3e  sstem -ertiication , a%ditB m%st e e'al%ated.

(8)

Evaluate8 5.2 =.9 Evaluate8 5.4 =. Evaluate8 5.5 =.=

e pro ec pan o e c%s omer s o e pro'e .

&n case o series application it m%st e ens%red t3at onl s%itale s%ppliers are %sed. &n case o de'iations to on criteria t3e %rt3er proced%re m%st e deined. E?periences rom e'al%ations o 6%alit perormances o e?istin* s%ppliers m%st e ta<en into consideration. Ris<s in t3e s%ppl c3ain m%st e determined and e 'al%ed as ell as red%ced  s%itale actions emer*enc strate*B

&n all p3ases process a%dits or comparale met3ods it3 commissioned s%ppliers are to e planned and to e carried o%t. dependin* on t3e ris< classiicat ion o t3e componentB +%icient capacities m%st e ens%red at site o s%contractors.

83is also applies on c3an*es o 6%antit.

re t'e custom related

re#uirements considered in t'e

suppl c'ain<

83e s%ppliers in t3e s%ppl c3ain m%st e controlled and monitored concernin* t3e order , pro>ect. dependin* on t3e ris< classiication o t3e componentB

&n t3is process t3e interaces to t3e s%ppliers , s%contractors m%st e reco*ni@ed and e ens%red.

83e responsiilities at s%ppliersite m%st e deined.

83e transer o c%stomer re6%irements m%st e r e*%lated and e traceale. 83e c3an*e mana*ement is to e considered.

re t'e necessar releases

availa;le or all supplied series

products<

;or t3e 3ole scope o %parts a release m%st e carried o%t or ne , c3an*ed prod%cts , processes eore series application ta<es place.

& not a*reed separatl t3e s%pplier o mod%les 3as t3e %ll responsiilit o t3e 6%alit control to all sin*le components.

83ereore an contin%o%s c3an*e mana*ement rom t3e c%stomer to t3e s%contractor is to e pro'ed.

s t'e #ualit o t'e purc'ased

parts assured<

83e ailities and perormances o a s%pplier m%st e c3ec<ed in deined time periods listed partspeciic s%pplier catalo*B and e e'al%ated. &n case o ne*ati'e res%lts 6%aliication pro*rams are to e deined. 83e reali@ation o actions is to e pro'ed.

(9)

Evaluate8

5./ =.>

Evaluate8 ;or t3e control o t3e 6%alit o t3e scope o %parts re*%lar tests are carried o%t

doc%mented and e'al%ated.

&nspection options la e6%ipment and meas%rin* e6%ipmentB m%st e installed in t3e compan on <no3o s3ort response time in case o prolemsB.

"it3 saterelated components speciic a*reements it3 s%ppliers are made re*ardin* t3e %se o processes and tests as ell as t3e recordin* and stora*e o t3e res%lts.

Re6%aliication tests accordin* to c%stomer re6%irements are carried o%t.

&nspection and meas%rin* e6%ipment is stored properl and t3e test or<place are desi*ned appropriatel. Dama*e +oilin* climate control li*3tin* conditions orderin* cleanness noiseB

re purc'ased materials sotred

appropriatl

Deli'ered prematerials are stored accordin* to t3e release stat%s a*ainst dama*e and mi?t%re.

(10)

Production analsis

Process-nput

/.1.1 >.+.+

Evaluate8

/.1. >.+.9

s t'e project transer rom t'e

development to t'e serial

process regulated !start up

securing)<

A process or t3e 3andin* o'er o t3e responsiilit eteen de'elopin* team and prod%ction m%st e deined re*%lated.

Ceore t3e irst deli'er %nder series condition an internal prod%ction process release and a prod%ct release m%st e a'ailale it3 all re6%ested doc%ments.

83e ((; proced%re s3o%ld pro'e eore + O( t3at a*reed re6%irements in drain*s and speciications are %lilled.

83e inis3ed ((; pro'es t3at c%stomer re6%irements speciications and ot3er re6%irements e.*. las norms...B are %nderstood correctl and are applied.

83ereore t3e ((; is t3e inal 'eriication o t3e prod%ct prod%ction and transportplannin* process and leads it3 positi'e res%lt to series release.

83e re6%irements to release t3e series p3ase are a*reed it3 t3e c%stomer.

A proced%re to ens%re t3e t3e start%pr%n m%st e descried and installed to s3orten t3e 3i*3 r%n p3ase and to ens%re a ro%st prod%ction process.

A start%pr%napproac3 m%st e carried o%t or all ne parts and c3an*ed parts 3ic3 re6%ire initial samplin*.

A prod%ction test accordin* to c%stomer re6%irements is carried o%t and e'al%ated positi'e. $ecessar actions d%e to t3e prod%ction test are perormed in time.

eans o prod%tion , ne parts are sampled positi'e.

A process to de'elop process , prod%ct;EA %rt3er is deined and re*%lated. ac3ine capailit tests ;HB are pro'ed or all rele'ant c3aracteristics.

(ro'ided tools inspection and meas%rin* e6%ipment are a'ailale in t3e necessar amo%nt.

re products and components

appropriatel stored and are t'e

-%stomi@ed pac<a*in* re*%lations m%st e ta<en into consideration , perormed consistentl also in t3e prod%ction se*mentsB.

(11)

Evaluate8

@or& content ! Process-4lo7

/.2.1 >.9.+

Evaluate8

e#uipment coordinated 7it' t'e

speciic c'aracteristics o t'e

products and components<

e np an ran spor  s% a e ra nsp or %n e s.

+tora*e area,or<place,containers m%st compl it3 t3e orderin* , cleanness necessar or t3e component , prod%ct.

83e part , material s%ppl at t3e or<place , asseml line m%st ens%re proper 3andlin* (redeined stora*e times as ell as %iltin times or special materials , components m%st e monitored  s%itale met3ods ma?im%m minim%m stora*e times prescried interstora*e timeB.

-ritical a%?iliar and operatin* materials or mac3ines and sstemes 3ic3 3a'e direct inl%ence on t3e prod%ct , t3e prod%ct 6%alit m%st e monitored accordin*l.

(arts,pre material,critical a%?iliar and operatin* materials are to e protected a*ainst en'ironmental and climate inl%ence.

%ased on t'e control plan, are

t'e relevant details ull

completed and ad'ered to in t'e

production and inspection

documents<

(rod%ct *%idance plan or<in* plan man%act%rin* ad'ices m%st e a'ailale at t3e or<place. 83e process parameters 3ic3 3a'e impact on t3e prod%ct c3aracteristics ,6%alit m%st e stated completel.

(rocess parameters and inspection c3aracteristics are to e stated alon* it3 tolerance speciications.

83e man%act%rin* doc%ments and test doc%ments m%st e a'ailale at t3e or<,test station. &nsepection c3aracteristics test e6%ipment test met3ods test re6%encies , ccles m%st e descried and deined in t3ese doc%ments.

83e operator inter'ention orders in process *%ide maps m%st e deined e reco*ni@ale and reasonale.

De'iations and initiated actions accordin* to process *%idelines , tar*ets and test c3aracteristics m%st e doc%mented.

Data o mac3ines,tools,a%?iliar materialsl tool and mac3ineno.B or critical prod%cts and processes m%st e stated in t3e or< plan,prod%ct *%idance plan,test instr%ction.

(12)

/.2. >.9.9 Evaluate8 /.2.4 >.9. Evaluate8 /.2.5 >.9.= Evaluate8

Does t'e availa;le production

e#uipment and tooling ensure

t'at t'e #ualit re#uirements or

t'e product are met due to t'e

customer<

&t m%st e pro'ed t3at t3e processes can e perormed accordin* to c%stomer re6%irements it3 t3e %sed man%act%rin* e6%ipment and t3at t3e res%ltin* prod%cts correspond to t3e c%stomer speciications.

83e man%act%rin* e6%ipment mac3ines and sstems m%st e ale to meet t3e tolerance stated  t3e c%stomers or t3e respecti'e c3aracteristic.

;or important prod%ct and process c3aracteristics t3e process capailities are to e determined and pro'ed contin%o%sl.

;or t3e s3ortterm process capailit mac3ine capailit testsB and t3e preliminar process capailit -m< , (pJK  1./7 m%st e reac3ed. 83e minim%m tar*et -p<K  1. applies to t3e lon*term process capailit -p<. -%stomer speciication , re6%irements or t3e capailit proo o special c3aracteristics m%st e considered.

100 M c3ec< is necessar or important c3aracteristics or 3ic3 capailit cannot e pro'ed. -leanness re6%irements or prod%ction are deined and applied in dependence o t3e prod%ct ris<.

re critical or speciic

c'aracters in t'e production

guided under control<

+pecial prod%ct and process parameters are mar<ed in t3e prod%ct *%idance plan and are monitored sstematicall +(-B.

&nter'ention orders are deined.

&n case o de'iations eecti'e co%ntermeas%res are ta<en.

Doc%mentation ao%t de'iations and remedial actions is *at3ered. 83e de'iations 3ic3 3a'e impact on t3e 6%alit o t3e prod%ct m%st e appro'ed  t3e c%stomer.

an%act%rin* processes are controlled and actionale.

Doc%mentation or special c3aracteristics is a'ailale arc3i'in* d%ration met3odB and disc%ssed it3 t3e c%stomer.

;or c3aracteristics it3 special need o arc3i'in* t3e c%stomi@ed re6%irements are to e ta<en into consideration.

re scrap, re7or&, set-up parts

and e*cessive material

conscientiousl separated and

identiied<

(arts 3ic3 are not released et deecti'e parts or parts it3 nonconormances m%st e separated doc%mented and e?tracted sael rom t3e man%act%rin* process.

-ontainers or ail%res and reor< m%st e mar<ed appropriatel.

%arantine store and areas m%st e mar<ed clearl %na%t3orised access m%st e a'oidedB. 83e stora*e o set%p parts,reerence parts and tools m%st e mar<ed clearl.

83e amo%nt o inplant e?cessi'e material m%st e *at3ered mar<ed and stored appropriatel.

(13)

/.2./ >.9.>

Evaluate8

s t'e material and parts lo7

secured against mi*ing and

intermingling, and is tracea;ilit

ensured<

C a s%itale , optim%m lo o material and parts m%st e ens%red t3at a mi?t%re or mista<es in ta<in* similar components is a'oided possil  (o<a !o<e.

A ron* %iltin part m%st e immediatel reco*ni@ale and m%st e remo'ed rom t3e man%act%rin* process. +%itale tests and actions m%st e initiated 3ic3 ens%re a astest possile reco*nition and remo'al o ron* %iltin parts.

Accordin* s%>ects and actions m%st e contained in t3e (ro@ess;EA and possil in t3e constr%ction;EA and m%st e noticed.

A process to reprocess e?cessi'e material separated parts e.*. ron* identiied parts d%e to disr%ption o mac3ines , sstemsB reor<ed parts re%sed parts rom prod%ct a%dits test parts etc... m%st e deined clear.

-ontainers , parts m%st e mar<ed s%icient and s%itale. (rocess stat%s and test stat%s m%st e clearl e'ident.

E?pir dates and ma?im%m stora*e times o materials , respecti'el components m%st e considered.

(14)

/..2 >..+

Evaluate8

6aterial resources

/.4.1 >.=.+

Process support ! personal

resources

re t'e emploees #ualiied to

complete t'e deined tas&s and

is t'eir #ualiication maintained<

;or e'er or<place a >o description and >o proile m%st e a'ailale.

$ecessar trainin* m%st e determined or e'er emploee indi'id%all in relation to t3e tas< and a s%itale personnel de'elopment plannin* m%st e made. &t m%st e doc%mented 3o is 6%aliied or 3ic3 tas<s and acti'ities.

83is doc%mentation m%st e considered or personnel placement plannin*. 83e emploees are trained re*ardin* t3e processes and <no potentiall appearin* man%act%rin* errors.

All emploees are trained ao%t t3e res%lts o ron* or<in* e?ec%tion e.*. prod%ct trainin* 3at 3appens i t3e prod%ct as assemled ron*B. &nstr%ction ao%t or<in* saet and t3e en'ironmental aspects rele'ant or t3e or< ta<es place re*%larl. ;or t3e 3andlin* and t3e treatment o Fcomponents , prod%cts it3 special prooF t3e emploees m%st e instr%cted appropriatle.

-arried o%t instr%ctions 6%aliication certiicates m%st e doc%mented.

+pecial proo o s%itailit or t3e respecti'e tas< m%st e stac<erFs dri'in* license eldin* solderin* license 'isionl test 3earin* test etc.B. &nitial trainin* plans or ne emploees spare or<ers and s%contracted or<ers m%st e a'ailale. &nitial trainin* p3ases m%st e pro'ed.

s t'e service and maintenance

o tools, e#uipment and

+stems e6%ipment mac3ines and tools 3ic3 are necessar or smoot3 <e processes are determined and planned it3 s%itale pre'enti'e ser'icin* maintenanceB inter'als.

(15)

Evaluate8 /.4.2 >.=.9 Evaluate8 /.4. >.=. Evaluate8

maintenance planning<

$ecessar maintenance actions are planned sstematicall and carried o%t. (re'enti'e maintenance actions or mac3ines sstems and tools are carried o%t doc%mented and controlled maintenance sstemB

83e a'ailailit o spare parts or t3e prod%ction e6%ipment especiall or <e processes and processes 3ic3 relect t3e critical pat3 is ens%red.

-lean or<in* en'ironment and clean or<places are a component o a compre3ensi'e in'estment maintenance.

A process to analse and optimi@e dontimes mac3ine %tili@ation and tool lietime is applied eicientl.

Can t'e #ualit re#uirements ;e

eectivel monitored 7it' t'e

measurement and inspection

e#uipment used<

83e %sed inspection and meas%rin* e6%ipment is s%itale or t3e p%rpose and t3e %se in man%act%rin* and are stated in t3e prod%ction *%idance plan. +stematic and accidental ca%ses o meas%rin* mista<es are e?cl%ded. Emploees are trained in 3andlin* t3e meas%rin* e6%ipment e?cl%sion o meas%rin* mista<esB. -apailit in'esti*ations or t3e %sed meas%rin* e6%ipment are carried o%t. 83e meas%rin* acc%rac o t3e %sed inspection and meas%rin* e6%ipment are s%itale or t3e application and t3e appropriate c3aracteristic. (roo o t3e caliration o inspection e6%ipment inspection plateB and meas%rin* e6%ipment e?ists.

A process or periodical monitorin* o inspection and meas%rin* e6%ipment is installed and applied.

A mar<in* identiicationB sstem or inspection and meas%rin* e6%ipment is installed 3ic3 mana*es t3e inspection and meas%rin* e6%ipment ased on t3e mar<in*. Accessories or meas%rin* e6%ipment and test e6%ipment 3ic3 3as an inl%ence on t3e meas%rin* acc%rac or t3e meas%rin* res%lt are monitored in t3e same a.

re t'e 7or& and test stations

laid out according to t'e

process re#uirements<

83e or<place and en'ironmental terms also or reor<B are ad>%sted to or<in* contents and t3e prod%cts in order to pre'ent and a'oid soilin* dama*e and part mista<es , ron* interpretation.

(16)

/.4.4 >.=.= Evaluate8

Process eicienc

/.5.1 >.>.+ Evaluate8 /.5. >.>.9 Evaluate8 /.5.4 >.>.

re tools, acilities, and

inspection, test and measuring

e#uipment stored appropriatel<

Also tools e6%ipment and test e6%ipment 3ic3 are not in %se and,or not released m%st e stored properl and e administered.

All tools e6%ipment and test e6%ipment are mar<ed it3 t3e respecti'e stat%s as ell as c3an*e stat%s released repaired repair necessar loc<edB.

+tora*e it3o%t dama*e and protection a*ainst en'ironmental inl%ences is ens%red as ell as orderin* and cleanness.

83e release and %se is deined and doc%mented.

re targets set or t'e product

and proces and is t'eir

ac'ievement ollo7ed up<

(rocess and prod%ct perormance indicators are deined and *at3ered to control and monitor t3e corporate processes.

A tar*et perormance comparison is carried o%t on a re*%lar asis. 8ar*ets are deined and reali@ale t3e act%alit is ens%red.

+peciic process tar*ets are deined monitored and comm%nicated prod%ced n%mer o parts 6%alit perormance indicators li<e ail%re rates a%dit res%lts processin* time ail%re costs process perormance indicators cp<B.

De'iations are anal@ed and deposited it3 s%itale actions 3ic3 lead to prod%ct and process impro'ement.

$ecessar special actions m%st e deined and applied.

83e potential o impro'ement m%st e determined contin%o%sl d%e to pre'io%s <noled*e ao%t 6%alit costs ser'ice.

83e monitorin* o t3e perormance indicators are ens%red  re*%lar mana*ementre'ies and is reported in appropriate committees.

re nonconormities to product

and process re#uirements

anal1ed or root causes and t'e

corrective actions c'ec&ed or

eectiveness<

&n case o prod%ct , process de'iations s%itale immidiate actions are to e carried o%t to compl it3 t3e re6%irements %ntil t3e error root ca%se is eliminated and proo o eecti'eness o applied correcti'e actions e?ists.

83e met3ods 3ic3 are %sed or t3e ca%se analsis are deined and applied.

-orrecti'e actions are deined t3eir reali@ation is monitored and t3e eecti'eness is 'eriied. (rod%ction *%idance plan and ;EAs are considered and possil complemented and %pdated.

83e stat%s o t3ese actions is transparent and comm%nicated

re processes and products

regularl audited<

A%dit plans process , prod%ct a%ditB m%st e a'ailale or t3e prod%ct and its man%act%rin* process.

(17)

Evaluate8  e pro ec s processes pro %c s

 (roo o complaince it3 6%alit re6%irements  Ni*3li*3t impro'ement potentials.

De'iation reports m%st e orarded to t3e responsile persons t3e impro'ement actions m%st e monitored.

&n case o noncompliance it3 t3e 6%alit re6%irements internal,e?ternalB  additional e'ent related a%dits m%st e perormed.

(rod%ct a%dits are carried o%t and doc%mented in t3e man%act%rin* process ater inis3ed man%act%rin* steps and on t3e end prod%ct periodicall.

-%stomer re6%irements and rele'ant %nctions incl%din* eas and sael %iltin are considered.

E?ec%tion ail%res in de'elopment and prod%ction are 3i*3li*3ted 'al%ed  t3e c%stomer and appropriate actions are initiated.

(18)

Process result (Output)

/./.1 >.3.+ Evaluate8 7.1 3.+ Evaluate8 7. 3.9

re customer re#uirements

ulilled regarding product and

process<

All re6%irements are considered 3ic3 appear in t3e s%pplier assessment o t3e c%stomer. +peciic or process tar*ets possil prescried  t3e c%stomerB m%st e deined prod%ced n%mer o parts 6%alit perormance indicator li<e ail%re rates a%dit res%lts processin* time ail%re costs process per ormance indicators cp<B. -%stomi@ed special c3aracteristics D c3aracteristicsB m%st e mar<ed.

-%stomer re6%irements m%st e a%dit internal.

A process 3ic3 re*%lates t3e 3andlin* it3 pro'ided prod%cts is implemented. 83is reers to prod%cts set partsB tools inspection e6%ipment and pac<a*in*.

;or inspections also end%rance testsB inspection re*%lations m%st e?ist t3e testin* met3ods m%st e a*reed it3 t3e c%stomer and m%st e doc%mented.

&n case o a deli'er stop a process m%st e descried and implemented 3ic3 inorms all appropriate areas li<e stora*e , part s%ppl , s3ipment and t3e c%stomer.

Customer Service!Customer

satisaction

re t'e customer re#uirements

regarding 56- Sstem and

product ulilled ;eore deliver<

All re6%irements especiall t3ose 3ic3 appear in t3e s%pplier e'al%ation o t3e c%stomer are considered. -onsideration o t3e certiication o t3e  sstem in accordance it3 c%stomer re6%irements. & appropriatel special c3aracteristics are to e pro'ed it3 an a%dit.

83e c%stomer re6%irements li<e spare part s%ppl eore d%rin* and ater t3e series p3ase as ell as t3e ret%rn o parts and t3eir recclin* m%st e perormed and e considered. 83e spare part s%ppl m%st e planned in addition to series deli'er it3 t3e re6%ired prod%ct 'ariations and c3an*es and m%st e considered concernin* t3e necessar reso%rces. 83e pac<a*in* m%st %lil t3e re6%irements o t3e c%stomer concernin* s%itailit mo%ntin* c%s3ion and mar<in*.

(rod%ct re6%aliication are carried o%t accordin* to c%stomer re6%irements. 83e compliance it3 las m%st e ens%red.

(19)

Evaluate8

secure

_{&n t3is case on processes as ell as t3e processes o t3e s%ppliers are to e ta<en into}.

consideration.

(roced%res m%st e installed 3ic3 ens%re t3at t3e or*ani@ation inorms t3e c%stomer immediatel in case o reco*ni@in* s%ppl s3orta*es. 83e inormation contains t3e prospecti'e d%ration and t3e e?tent o t3e s%ppl s3orta*e t3e reason and t3e initiated actions.

(20)

  

"ating criteria $otice: a?im%m amo%nt o note'al%ated 6%estions is limited to 

pproved supplier

Overall "ating

_$"EEN

A$"EENB "e#uirements ulilled

A"EDB "e#uirements not ulilled

mount o Evaluations:

5 %estions in 8otal $ote'al%ated 6%estions m%st e >%stiied. 83is 3as a ne*ati'e impact on t3e comparailit o t3e res%lts.

Controlled supplier +%pport 'ia a%dit team

%loc&ed supplier Order placement is not possile

83e 6%estion can e ansered it3 es it3o%t an do%t. $o potential ris<.

AEO@B "e#uirements ulilled in parts

83e 6%estion can not e ansered it3 es it3o%t an do%t. 83e tar*et prod%ct , processB is onl ac3ie'ale it3 additional actions.

83e 6%estion can onl e ansered it3 no. 83e tar*et prod%ct , processB is not ac3ie'ale. 83ere is potential ris< o ail%re .

(21)

"emar&s

1.1

(22)

1.

1.4

(23)

1./

1.7

(24)

2.2

(25)

.2

(26)

4.1

4.2

(27)

4.4

(28)

(29)

5.1.2

(30)

5.2.2

5.2.

(31)

(32)

(33)

5.4.1

5.4.2

(34)

5.4.4

5.5.1

(35)

(36)

5./.1

(37)

(38)

(39)

mprovement Program Potential nalsis

+%pplier:

0

_Date:

_12,0,1IGG

Order$o.

0 illed

out

;

auditor

illed

out

;

auditee

P o s .

Date

Project 6anagement

1.1

1.2 1.

1.4

1.5 1./

1.7 Planning product and process development

2.1

2.2 .1

.2

5uesti

on No.

@ea&ness ! "ecommend ctions,

Determination

ctions and Error Cause nalsis

o t'e Organisation

"espons-i;ilit

"ealisation Product and Process

development

(40)

mprovement Program Potential nalsis

+%pplier:

0

_Date:

_12,0,1IGG

Order$o.

0 illed

out

;

auditor

illed

out

;

auditee

P o s .

Date

5uesti

on No.

@ea&ness ! "ecommend ctions,

Determination

ctions and Error Cause nalsis

o t'e Organisation

"espons-i;ilit

.

Suppl 6anagment

4.1

4.2 4.

4.4

4.5 Production analsis

5.1.1

5.1.2

5.2.1

5.2.2 5.2.

5.2.4

(41)

mprovement Program Potential nalsis

+%pplier:

0

_Date:

_12,0,1IGG

Order$o.

0 illed

out

;

auditor

illed

out

;

auditee

P o s .

Date

5uesti

on No.

@ea&ness ! "ecommend ctions,

Determination

ctions and Error Cause nalsis

o t'e Organisation

"espons-i;ilit

5.2.5 5..1

5.4.1

5.4.2 5.4.

5.4.4

5.5.1

5.5.2 5.5.

5./.1

/.1

/.2

Customer Service!Customer

satisaction

(42)

mprovement Program Potential nalsis

+%pplier:

0

_Date:

_12,0,1IGG

Order$o.

0 illed

out

;

auditor

illed

out

;

auditee

P o s .

Date

5uesti

on No.

@ea&ness ! "ecommend ctions,

Determination

ctions and Error Cause nalsis

o t'e Organisation

"espons-i;ilit

(43)

(44)

(45)

(46)

(47)

P9 Projectmanagement

1.1 0 1.2 0 1. 0 1.4 0 1.5 0 1./ 0 1.7 0

(ro>ectleader 0 (ro>ect 0 (o>ect plan 0 -3an*e 0 -3an*es 0 (lan 0 Escalation 0

(ro>ect team 0 reso%rces 0 0 mana*ement 0 -%stomer , +%pplier 0 0 process 0

P Planning product and process development P= "ealisation Product and Process Development

2.1 0 2.2 0 .1 0 .2 0 . 0

-%stomer 0 ;easiilit 0 ;EA (rod%ct 0 Ei*n%n* 0 (ro>ecttranser 0

re6%irements 0 0 ;EA (rocess 0 Release 0 +tart%p series 0

P> Suppl 6anagment

4.1 0 4.2 0 4. 0 4.4 0 4.5 0

Released 0 -%stomer re6%ireme 0 (roc%rement 0 (roc%rement 0 +tora*e 0

s%ppliers 0 +%ppl c3ain 0 Release prod%ct 0 %alit prod%ct 0 &ncomin* *oods 0

P3 Process nalsis ! Production

Production analsis ! nput @or& content ! Process-4lo7

5.1.1 0 5.1.2 0 5.2.1 0 5.2.2 0 5.2. 0 5.2.4 0 5.2.5 0

(ro>ecttranser 0 +tora*e 0 (rod%ction *%idance 0 (rod%ction 0 +peciic 0 &dentiication mar<in 0 ;lo o aterial 0

De'elopment , serie 0 (rematerial 0 plan 0 sstems 0 c3aracteristics 0 parts deecti'e part 0 0

Process support ! personal resources 6aterial resources

5..1 0 5.4.1 0 5.4.2 0 5.4. 0 5.4.4 0

Emploee 0 aintenance 0 eas%rin* 0 "or<place 0 +tora*e "or<, 0

%aliication 0 +er'icin* 0 8estin* 0 8est location 0 inspection e6%ipmen 0

Process eicienc Process result (Output)

5.5.1 0 5.5.2 0 5.5. 0 5./.1 0

8ar*et prod%ct 0 Analsis -a%se 0 (rocess , (rod%ct 0 -ompliance 0

8ar*et process 0 Eecti'it 0 A%dits 0 -%stomer re6%iremen 0

P? Customer Service!Customer satisaction

/.1 0 /.2 0

+stem 0 (art s%ppl 0

Deli'er 0 0

Amo%nt e'al%ated RED 0

$"EEN

%estion ELLO 0

"ating

0 REE$ 0

Cloc<ed s%pplier: 1X red or min. 15X elloB

-ontrolled s%pplier: ma?. 14 X ello and 0 X redB