Gladstone Health & Leisure has been at the forefront of leisure management software technology for over 30 years. We are the trusted software partner for leisure centres, sports facilities, universities and health clubs across the UK, Ireland, and Australasia.
More than 30,000 licensed users rely on our membership, bookings, check-in, security, point of sale and business intelligence applications everyday. Millions of members also benefit from our products by booking, signing up for memberships and making payments on the web, on their smartphones or through self-service kiosks twenty-four seven.
At the heart of our product range is a single database that links with multiple modules to give the most comprehensive and flexible leisure management solution on the market. This means that when you choose a Gladstone system you get to benefit from all the great features of our market-leading Plus2 product and can bolt on additional modules to drive even more value for your team and your customers. Our extensive market experience means we are able to give every customer access to the most advanced leisure management software. In the UK Gladstone have offices in Oxfordshire and Glasgow. We have a dedicated support operation sitting next to our Develop Director at the HQ and a team of Account Managers, Trainers, Technicians and Project Managers around the country.
Whatever your size, choosing Gladstone means you will benefit from a robust and scalable solution backed by a dedicated team committed to delivering excellent service.
As your dedicated software partner, Gladstone Health & Leisure make it our responsibility to ensure we provide products and services that improve your daily operations. We also recognise and appreciate the investment that you have made in the Plus2 product suite which is why our software for Life promise means you will never again be charged for upgrades to our software.
As with any strategic investment, your core management software must develop over time to support the ever changing demands on your organisation. It needs to remain dynamic and protected against time and should evolve to reflect the trends and economic realities that impact your business.
The Gladstone software for Life policy is our commitment to continually develop applications that meet the challenges of our customers. Our maintenance contract ensures that you can always get support for the product version you are using. Then, when you are ready to upgrade, the licence fees is already covered.
The software for Life program also gives you access to many opportunities to continually learn how to unlock the power of the very flexible Plus2 suite of products. Included in your maintenance plan are Regional User Groups and workshops, an annual Product Innovation Summit our Early Adopter Program and monthly Webinars all at no charge.
Gladstone Health & Leisure is able to offer the software for Life promise, thanks in part to the financial stability afforded us by our parent company. Jonas Software is the world’s largest leisure, fitness, attractions and club enterprise software provider.
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Staff Facing
Developing the right software to support the function of your specific teams is
central to the development philosophy at Gladstone. The end result is a suite of
user focussed modules that enables you to control which staff access which features
and ensures everyone gets up and running quickly.
Point of Sale
This module interfaces with bookings, membership and stock control to record every sale and payment quickly and securely into a single database using limitless till layouts. The Point of Sale supports traditional payment methods such as cash and Chip & PIN and extends to include loyalty points, cashless accounts and invoicing with every transaction stored against the individual member.
Chip & Pin Integration
Remove all manual processing and guarantee fast and precise card payment processing with this fully PCI compliant seamless integration with the
Gladstone Point of Sale.
Check-in
Display your customer’s details and picture on arrival while automatically validating their credentials against day, time, subscription levels and current bookings. The Check-in module also picks up messages and speeds the member journey into your business.
Access Control
Interface with any physical barrier and control customer throughput in and around your facility to protect your business, members and income.
Sales Prospecting
With activity tracking and communications built in, our Prospecting module will help drive your sales success. Managers can monitor team activity to improve your chances of converting every opportunity.
Membership
Your Gladstone system gives you the power to offer an unlimited number of subscription packages with a wide range of payment profiles and benefits to make sure you can build an offering for every customer group.
Data Validation
With integrated validation for bank account, postcode, email, telephone and mobile, our solution ensures you collect the correct member data. This saves you time, improves your cash flow and enables you to market more effectively to increase campaign success rates.
Direct Debit
Use your Gladstone software to manage the full end to end direct debit process from signup through to
rejection file handling. Linking with bank validation software to increase accuracy of data and eliminate failed collections imroves both customer satisfaction and your collection rate.
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Scan me >Communications
Our advanced communications module allows you to connect with your customers anywhere, anytime through social media, email, SMS, alerts and direct mail. Create your own messages to all your customers or a target group or use one of our pre-installed sales and retention campaigns.
Retention
There is no ‘silver bullet in the attrition war’ but with our Interact module your team will know which customers they need to interact with before it’s too late. Our risk of dropout analyses and monitoring solution will direct your team to those in need of attention, increasing customer
satisfaction and improving retention.
Net Promoter Score
What better way to understand how your customers think of your your service than by finding out whether they would recommend you. This additional customer insight should be a key component of your retention strategy.
Workflow
Our unique Business Process Manager lets you
schedule communications to target groups and increase utilisation and retention. It can also be used to create outbound and in club messages, member updates and promotions automatically and can even drive interfaces to other software products and databases.
Stock Control
Track sales and stock levels of your retail items through the Gladstone Point of Sale and manage and record every transaction in the same database for better stock control and auditing.
Bookings
Our fast and flexible booking module lets you design your own booking sheets to manage all your resources. Each booking calculates the correct price for the class, court, advanced or block booking based on the hirers benefits. Every reservation made at front of house, online or on a smartphone interacts
directly with the core database in real-time to eliminate double bookings and fill your facilities.
GroupX
Manage your complete class timetable, track maximum and minimum numbers and manage waiting lists. With just one tick in a box you can allow your customers to book online or with their smartphone.
Course Management
Our course management module helps you record attendance and grade students development on mobile devices, while your customers view their
progression and manage their payments online. Configure any course and payment profile, to drive course revenue and increase customer retention.
Tickets and Reservations
Design your own theatre or event layout for any show, gig, sports arena or reserved event and sell tickets on site or online. Every transaction is written to your Gladstone database to ensure full financial and management reporting.
Business Information
Gladstone’s reporting solutions allows you to
interrogate your business data through our powerful query and analysis tools. Use the preloaded reports or write your own with our simple drag and drop visualiser or export to Excel.
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Customer Facing
Our multiple channel approach to self-service transactions breaks down the barrier
to sales, improves data quality, increases customer satisfaction and frees up
valuable resources. Whether your customers want to buy a subscription, make a
booking, pay a debt or receive your latest promotions we have the web and mobile
products to get them connected.
Customer Registration & Updates
The Online Registration module lets you
capture customer data quickly and securely straight into your database in real time. The new contact can instantly access any applicable benefits, discounts and loyalty points and update their
interests and preferences so you can market to them along with your other members and prospects. Integration with online validation software for address, email and contact numbers improves the speed and accuracy of the process and ensures new contacts give you clean data on day one.
Online Joining
Give your business a sales boost with our online membership sales module and make sure your prospects can join anywhere at any time. The solution connects in real time to you management system so new members are instantly validated. This flexible solution is delivered with a
configuration tool that lets you decide the look, content and processes you want to present online. You can offer special web promotions and discounts for new members and help existing customers to renew or upgrade their package.
Putting your memberships online makes
self-service sign up to your annual or Direct Debit subscriptions simple, safe and personalised and ensures you maximise new sales and increase renewal rates.
Web Bookings
The Gladstone Web booking module, drives revenue, increases utilisation and empowers
customers to book from anywhere 24x7. This frees up valuable staff so they can spend more time serving customers in your building.
With a powerful search engine, customers will be able to book and pay for the class or space they want on the date and time that suits them. They receive email confirmation of the booking and payment. The details will also be instantly stored against the customer account in your leisure management database.
Online Course Management
When your members use the Gladstone Learn2 HomePortal to review their course progress two significant things happen. Your front of house and course teams relax a little as customers look after their own re-enrolment and your customers are happier.
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Scan me >HomePortal interacts seamlessly with your
Gladstone Learn2 course management module allowing customers to instantly see the results of their
assessments. When the coach grades their
performance to the required stanard your customer can choose the session that suits their schedule
without calling or visiting ther centre or club. Empowered and better informed customers are always more satisfied while the workload of your team is reduced.
Club Kiosk
The Gladstone self-service Kiosk solution is designed to help customers who know what they want to book or pay for and fast track themselves. As members use the Kiosk it eases the pressure on reception giving front of house staff more
time to serve other customers.
Kiosk supports payments made by cards through Chip & PIN and tickets that issued can be used as an entry token through a turnstile or barrier.
Web Services
At Gladstone we serve the most prominent brands in the leisure and fitness market and appreciate that some clients want to create a unique online experience for their members. To develop your own customer interface to your Gladstone system we have an extensive library of Web Services to support your individual strategy.
Mobile Customers
We think that the smartphone might just be the most powerful sales and service tool available to support today’s forward thinking leisure
manager. As well as a great communication tool with voice, text and email in your pocket, a member’s smartphone is both a social media portal and a mobile shopping basket. With this in mind we created MobilePro to help you stay connected to
your customers and let them transact on the move. MobilePro comes compete with a simple yet powerful Content Management System and real-time hooks into your Gladstone system so customers can book and pay from their smartphone. Members will receive all their usual pricing and booking benefits and prospects will learn more about your offering. You can add as many information pages, promotions, news articles and schedules as you like and provide options to interface with social media sites. Your customised App can be downloaded from the Apple and Android stores extending your brand and giving customers instant access to your business.
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Services
Key to the success of any software implementation is the skill and dedication of
the professionals leading the project. Our experienced team will guide you from
pre-implementation to live day with your Project Manager, Data Consultant,
Technician and Trainer supporting you through to completion. Our software will be
key to support your day to day operation but our team will aim to make sure it is
a strategic component in your business growth.
Technical Services
Our experienced technical team is available to support you in all aspects of your project including; hardware selection, technical design and installation. All our technical engineers are highly qualified and have many years of experience implementing our solutions into different environments.
Training
Continuous learning is key to the adoption of any business software, and at Gladstone, we pride ourselves on delivering high-quality, professional product consultancy. We offer a range of bespoke tutorials to match the needs of your business with the implementation of your chosen modules and aim to make sure your staff have the confidence, skills and knowledge to get the most out of your system.
Project Management
Gladstone project managers follow the best-practice methodology of both the PRINCE2 (Project in
Controlled Environments) system and our own in-house processes. We believe this is crucial to the successful roll-out of your Gladstone system.
Data Consultancy
Your membership, POS and Bookings database is at the centre of your Gladstone system. Our experienced data team can help you convert legacy databases, create data extracts and fine tune the performance of your system.
Support
Your software for Life contract gives you access 364 days a year to a team of product and technical support consultants dedicated to resolving your problems and helping you make the most of your software.
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Scan me >Hosting
Gladstone software can be installed onto local
computers and servers and may be used across multiple buildings connected in a wide area network. The solution can also be provided through the cloud on the Gladstone Hosted platform.
Choosing our Hosted offering brings peace of mind in the knowledge that your system, performance levels, backups, housekeeping and upgrades are all fully covered by Gladstone.
Using the Gladstone Hosted platform also eliminates the expensive burden of building system redundancy and carrying spares of key components. Staffing costs can be reduced and in-house IT resources can focus on other strategic projects. Cashflow is improved with flexible monthly fees replacing high up front capital investments.
These software solutions are likely to be key for your gym environments and can help your customers achieve their individual fitness goals. They can also provide various business metrics and highlight at risk customers, satisfaction levels and equipment usage. By
integrating these solutions with Gladstone’s products it allows for data used by both systems to be seamlessly transferred to where it’s needed.
An alternative to managing your collections in house, outsourcing your Direct Debit process is now becoming a popular option with many. If you are new to outsourcing you could benefit from streamlining administration and eliminating unnecessary paperwork, considerable time and staff savings, whilst also reducing your risks. To make this process even more seamless Gladstone has worked with a number of partners in this area to create an adaptor to integrate the two systems.
Gladstone Health and Leisure can provide a wide ranging solution to support your business and create opportunities with you members. Our extensive product portfolio has been designed to be modular so it will serve the needs of our diverse client base. As well as rich software that you can manage and grow your business we provide specialist hardware and identity tokens such, as cards, wristbands and fobs, to integrate with your system.
We also recognise that we cannot be the specialists in all the software you need to run your business and recognise that connecting other solutions to your Gladstone database can add real value.
Some of our customers have used our Web Services to create unique connections to our products and we have also developed links with the solutions of a number of strategic partners to meet market demand.
New partners join the Gladstone Partner Program every year with one thing in common. They are all requested and sponsored by the most important people in our development team; our customers.
Partners
Gym Software
The ability to pay via debit/credit cards in facilities with Chip & PIN or online is a must in today’s world. Making payments as easy as possible for your customers reduces the barrier to sales. Gladstone work with some of the biggest payment gateways to enable seamless transactions made at front of house or online.
Being able to get the very best out of your most important asset, your data, is key to your ongoing success. Whether targeting potential new members, enticing lapsed members to come back, getting your regulars to try something new or simply letting your members know via SMS there is space on tonight’s class. Having an effective
communications strategy can improve customer service and increase your revenue. Gladstone work with a number of partners to help with social media, email, SMS and loyalty programs.
Keeping your records as correct and up to date as possible is another important element in looking after your data. Gladstone work with several partners who can ensure that when you are adding data like phone numbers and addresses that these are correct.
Within your facility it’s important to protect your revenue, ensuring that only those who have paid to be there can be. Access Control integrates with our software so that those who have booked and paid for an activity, class or course can gain access. Our solution integrates seamlessly with a variety of turnstiles and door control units.
