BE FUTURE READY
FOR STARTUPS
OrionGO
4
15
Contact Us
10
Customer Relationship Management
4
OrionGO is your complete system for
utility billing and customer relationship
management.
Designed for startups and early stage
ESCOs, OrionGO helps you to make the
most of the opportunities that arise in
rapidly changing, high volume utility
markets.
• OrionGO’s architecture offers
flexibility and ease of use
• Tailored for any specific requirement
• Scalable to grow with you
• Fully supports electricity and gas
products
• Meets all regulatory requirements for
use in the ERCOT, NYISO and PJM
markets
BE
FUTURE
READY
As your
business evolves,
OrionGO evolves
with you.
OrionGO
6
OrionGO offers a suite of integrated
services to energy ESCOs with the
focus on speed and growth.
Both Utility Billing and Customer
Relationship Management integrate
seamlessly to provide a complete
picture of each managed customers.
The Core Solution
DELIVER GREAT SERVICE
AND BUILD STRONG RELATIONSHIPS
KEY FEATURES
• EDI Integration
• Growth & Sales Reporting • Multiple Products
• Compliant Sales Tax
• Customer Engagement & Campaign Management
• Report Management • Customer Maintenance
7
OrionGO has harnessed the power of
the Amazon cloud (AWS) to achieve
quick implementation times and provide
you a robust, scalable and low cost
solution.
IN THE CLOUD
GET GOING IN NO TIME
KEY FEATURES
• Modern web interface • Log-in from anywhere
• Easily upgradeable as you grow
8
OrionGO is built to deliver the features
you need to ensure your business runs
smoothly.
Its automated functions are designed
to free you up for what’s important;
growth.
Electricity and Gas
• Configurable billing exception management • Allocating network and wholesale cost
information against entities (Texas) • Managing one-off and recurring charges • Importing and validating meter reads (for
Telcos and ISPs, call detail/ISP usage records)
Utility Billing
ALL THE FEATURES YOU NEED
Consolidated Billing
Designed for Texas REPs who have
customers with multiple sites,
Consolidated Billing combines the
billing data in to a single bill.
9
Multiple Products
From its product interface, OrionGO allows you to create multiple product offerings for electricity & gas providing the flexibility to create a total customer offering; a combination of price and
• Sign up bonuses • Loyalty rewards • Terms & Conditions • Early termination fees • Green energy offerings
Compliant Sales Tax
Accurate Sales tax calculations are vital to a successful ESCO, and getting it wrong is not worth thinking about.
OrionGO integrates with industry leading sales tax engines to quickly provide sales tax data to your utilities.
KEY FEATURES
EDI Integration
OrionGO is preconfigured to support many industry leading EDI solutions or you can save time and money and choose our preinstalled EDI solution.
Growth & Sales Reporting
OrionGO comes with 20 essential
management reports which monitor billing exceptions, prospect loads and rejections as well as pending switch outs. These reports are used daily by our fastest growing clients and we’ve made them available to you.
10
The OrionCRM is the core of OrionGO.
Customer information is captured and
displayed allowing instant and intuitive
access to account history, pricing, call
center and back office functions.
The Client Wizard captures all
information about the customer, the site
they’re moving into or switching to, and
is fully customisable for each OrionGO
installation.
Customer
Relationship
Management
ALL-IN-ONE SOLUTION
OrionGO web interface allows you
to manage customer interactions
from anywhere without the need for a
desktop application. The interface is
simple and easy to use.
KEY FEATURES
Customer Engagement & Campaign
Management
Communicate with your customers the way they want. Send messages right from the customer screen including SMS, email, letters, welcome packs and marketing campaigns.
13
Report Management
Gain insights quickly with up to 20
pre-defined management reports most suited for fast growing companies.
Customer Maintenance
OrionGO is built with your customer in mind. Multiple accounts and sites each with a
different service (gas and/or electricity) can all be consolidated on one bill.
• Customer contact details • Customer interactions • Products and services • Calls & Activities
Document Storage Management
Keep all of your key customer documents close at hand saving relevant documents against each customer.
Templates and form letters can be stored and generated ad hoc or automatically.
The data can be downloaded and sent to your print house or via email forms, mail merge with MS Word, welcome messages, products and services.
14
Agility CIS provides proven cost effective billing and customer management solutions to companies on a global scale with bases from 1,000 to 1,000,000.
Today over two million residential and commercial customers are billed using our systems.
Since 1998, our systems have been helping our customers to make the most of the opportunities arising in rapidly changing, high-volume markets.
About Agility CIS
Our Partners
At Agility, we understand that successful relationships are based on listening to our clients and delivering measurable results. We strive to develop strong relationships ensuring that we become an valuable part of your business.
Award winning Engage is designed so that all your customer information is in one place. Attract and retain customers, close sales faster and maintain long lasting relationships with customers. Engage delivers an easy to use system which successfully manages your customer pipeline.
15
Contact Us
NEW ZEALAND
Building 8, Level 2 666 Great South Road Penrose, Auckland PO Box 87 313 Meadowbank, Auckland [email protected] +64 9 623-3300
AUSTRALIA
Level 14 10-16 Queen Street Melbourne 3000 [email protected] +61 3 9020 8158USA
363 North Sam Houston Parkway East, Suite 790, Houston TX 77060
[email protected] +1 832 703 8960
MIDDLE EAST FZ-LLC
Office 2402A, Tower A Business Central Towers Dubai, UAE
[email protected] +971 44 511 227 ext 254