LICENSING REFERENCE BOOKLET

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INGRAM MICRO

LICENSING

REFERENCE

BOOKLET

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These are some of the value-added services you

can expect from Ingram Micro:

9 Quality Licensing specialists

9 Dedicated business development managers

9 Market leading training and enablement programs

9 Extensive renewals team

9 End user demand generation

9 Best in market quote turn around

9 Best in market pricing

9 Easy to engage

9 17 vendors covering a wide range of technology solutions

With 17 software licensing vendors, 64

certified licensing professionals and a team of

experienced product managers, Ingram Micro

offers the support and resources you need to

grow your software licensing business.

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Acronis

04 Adobe

06 Autodesk

08 BlackBerry

11 Condusiv

12 GFI

13 McAfee

14 Microsoft

16 Microsoft Open Value

19 Novell

22 Red

Hat

23 SAP

24 Solarwinds

25 Silver

Peak

26 Symantec

28 Trend

Micro

30 Veeam

32 Licensing Reference Booklet

Grow your software licensing business with Ingram Micro.

Ingram Micro’s Licensing Reference Booklet July-December

2013 Edition is the complete guide to Ingram Micro’s vendor

licensing programs. The Licensing Reference Booklet contains

critical information relating to each licensing vendor, including

contact details, vendor website addresses, licensing program

details, order requirements, SLAs and much more.

Browse through the booklet to learn more about our vendors

and licensing programs.

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04 1300 363 318 | [email protected]

Program name:

Acronis Licensing Program

Program market:

Available to registered Acronis partners (Platinum, Gold, Silver and Authorised). To register to become an Acronis partner, please visit http://partners.acronis.com.au.

New order/re-order minimum points:

• 24x7x365 Acronis Advantage Premier (AAP) support is included for all new license purchases.

• No minimum order required.

• Acronis software is licensed per physical machine/host.

• To allow quick turnaround of quotes, please provide a copy of license certificate for upgrade/renewals. • For all crossgrade quotes and enquiries,

please provide a copy of current license from a competitive brand to be eligible for the crossgrade pricing.

Is government pricing available?

Yes.

Is academic/charity pricing available?

Yes. For not for profit organisations please check their website for eligibility.

Points structure/discount levels – do points

accrue over the life of the agreement?

Highest historical purchase. Licenses do not add up.

www.acronis.com.au | 1800 991 765

How are the points determined?

N/A.

Is a contract agreement required?

No.

Maintenance/upgrade insurance:

Acronis licenses are perpetual and maintenance and support must be renewed annually.

First year support and maintenance (costs are included in Ingram Micro’s pricing) are included in the initial license purchase.

Is maintenance compulsory?

Yes.

Pro-rata option:

Renewals can only be pro-rata by request to the Ingram Micro licensing team. Email: [email protected].

Length of agreement:

• Perpetual licenses include standard 1 year support.

• Second and third year maintenance options are available through request to the licensing team.

Renewal structure/grace period:

• 30 days after expiry date = Renewal. • 30 days+ < 365 days = Reinstatement

fee (20% of renewal cost) + Renewal. • >365 days = Upgrade SKU applicable.

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Who is notified of expiring maintenance

and when?

End user is notified of expiring contracts at 30, 60 and 90 days from expiry date.

Is media included?

No, but it is not required.

Is there an electronic download option?

Yes.

Is technical support included?

Technical support is included with

Additional vendor specific details required

for an order:

• Historic license information is required for all renewal orders.

• Full reseller and end user details are mandatory when placing orders with Ingram Micro.

Delivery method and destination:

Electronic Email Delivery (EED) is sent to the reseller to forward a copy to their End User.

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06 1300 363 318 | [email protected]

Program names:

Transactional Licensing Program (TLP) Cumulative Licensing Program (CLP) Enterprise Agreement (EA)

Value Incentive Plan (VIP)

Program market:

With Adobe’s TLP, your organisation can take advantage of volume pricing with one easy purchase.

The CLP is a two year membership program that offers significant savings on Adobe volume licenses. For EA, take advantage of significant savings on Adobe®_Acrobat®

and Adobe Creative Suite®_{software over}

a three-year term and simplify purchasing and deployment across your entire organisation.

Adobe VIP enables commercial,

government and education customers to license select Adobe products through a subscription (or term-based) license.

New order/re-order minimum points:

TLP: None.

CLP: 10,000 points for commercial and government customers. 5,000 points for education customers.

EA: 100 licenses plus maintenance and support for Adobe Acrobat or Creative Suite software. No re-order requirement. VIP: None

Is government pricing available?

Yes.

www.adobe.com.au | 1800 614 863

Is academic/charity pricing available?

Yes, under the TLP, CLP and VIP programs.

Points structure/discount levels – do points

accrue over the life of the agreement?

TLP points is per transaction. CLP and EA are cumulative.

No points are accrued under the VIP program.

Commercial & Academic TLP:

• Level 1: 1 – 2,499 • Level 2: 2,500+ Government TLP: 1+ Commercial CLP: • Level 1: 10,000 – 99,999 • Level 2: 100,000 – 299,999 • Level 3: 300,000 – 999,999 • Level 4: 1,000,000 + Education CLP: • Level 1: 5,000 – 49,999 • Level 2: 50,000 – 99,999 • Level 3: 1,000,000 + Government CLP: • Level 1: 10,000 – 299,999 • Level 2: 300,000 + Commercial EA:

Four levels with 7 tiers

Government EA:

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How are the points determined?

Each product is worth a number of points. All points are totalled to determine the discount level.

Is a contract agreement required?

TLP: No.

CLP: Yes, online registration page. EA: Yes, online registration page. VIP: Yes, online registration page.

Maintenance/upgrade insurance:

TLP/CLP: Software Insurance includes upgrade protection.

EA: Upgrade protection and Gold Support. VIP: No maintenance or upgrade insurance offered.

Is maintenance compulsory?

TLP: Optional. CLP: Optional. EA: Compulsory.

Length of agreement:

TLP: N/A. CLP: Two years. EA: Three years. VIP: One year.

Who is notified of expiring maintenance

and when?

End user is notified via email 90 days before expiry.

Is media included?

Media is downloadable, or can be purchased.

No media is offered under the VIP program, download only.

Is there an electronic download option?

Electronic Software Delivery (ESD) (available for select products only).

Who is media sent to/where from?

Media from the Ingram Micro warehouse is sent to the recipient specified on the order. Lead-time: 1-2 days if in stock. Otherwise 5-10 days.

Is technical support included?

TLP/CLP/EA: No.

VIP: Yes, two 30 minute calls per subscription.

Additional vendor specific details

required for an order:

End user details are required, including email contact. If the end user has an Adobe end user ID number, it is preferred but not essential. Resellers must be in the Adobe Partner Connection Program to resell Adobe software.

Delivery method and destination:

Electronic delivery.

The end user must login to the Adobe LWS or VIP console to retrieve their license details.

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08 1300 363 318 | [email protected]

Program name:

Partner Advantage

Program market:

Autodesk Authorised Resellers who have a current CSN number are eligible to purchase all products.

Non-authorised Resellers have access to Open products.

New order/re-order minimum points:

No minimum order requirements.

Is government pricing available?

No.

Is academic/charity pricing available?

• Academic: Yes, there is a separate price list which is only available to Authorised Resellers with a current CSN number.

• Charity: No charity pricing is available.

Points structure/discount levels – do points

accrue over the life of the agreement?

There is no discount structure on the price list although Authorised Resellers are eligible to register opportunities in the Autodesk Customer Engagement (ACE) deal registration system which may qualify them for additional margin on the AutoCAD product group.

How are the points determined?

ACE opportunities are applied for by the Authorised reseller and awarded on a first come basis; the first opportunity submitted

www.autodesk.com.au | 1800 032 073

by an Authorised reseller to be validated by the end user and Autodesk is entitled to the additional margin. This registration is valid for 60 days. More information can be found in the ACE program guide.

Is a contract agreement required?

Authorised Resellers sign a contract and are given CSN number. These are the only resellers that can sell all Autodesk products.

Maintenance/upgrade insurance:

• Subscription provides: software upgrades, ancillary products and services like extensions, previous version rights, home use rights, extra territory rights.

• Autodesk 360 storage, sharing, viewing and AutoCAD® WS DWG™ editing are available with 25GB of cloud-based Autodesk® 360 storage space per seat for subscription and are valid for the duration of the customer’s subscription term.

• With a subscription to an Autodesk software product or suite, customers receive 100 cloud credits per license for every year of subscription purchased (LT Point Products are excluded). Cloud Credits are the unit of measure our customers need to perform certain tasks such as creating a rendering or running a simulation in Autodesk 360. This enables customers to increase mobility and simplify collaboration with clients, colleagues and business partners.

• License management tools, telephone support or web support are only available for subscription customers.

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• Tools for analysis, simulation, rendering and collaboration are all attached to the value of the subscription in the cloud.

• There are also learning resources, e-DVDs, podcasts, e-books and technical knowledge base for subscription customers.

Is maintenance compulsory?

Only for some products as indicated in the price list and/or Upgrade Eligibility Matrix.

Pro-rata option:

• Subscription contracts may be pro-rated in order to merge or align contract end dates and for budgetary reasons (for example, end of financial year) provided the first agreement is set to expire within 90 days before or 30 days after the expiry date and the pro-ration is no more than 1 year.

• Not available on new seats without explicit Autodesk approval.

Length of agreement:

Only 1, 2 or 3 years (multi-year, no parts of years unless pro-rata rules apply).

Renewal grace period:

• 90 days prior to the expiration date of the subscription contract and up 364 days afterwards. Earlier renewals are not permitted.

• Customers can renew subscriptions within 30 days after their contract expiration date without penalty or additional charges.

• Contracts that have been expired for the previous 31 to 364 days are eligible for

late renewal processing. The customer must pay the per-seat late renewal fee located on the price list.

Note: Order must be processed by Autodesk on the 364th day, no grace periods apply.

Who is notified of expiring maintenance

and when?

The reseller and end user are notified 90, 60 and 30 days before expiry of their subscription.

Is media included?

Electronic Software Download is available free of charge. If customers require media they will need to purchase it.

Is there an electronic download option?

Yes.

Who is media sent to/where from?

Media is shipped from Singapore to the Ingram Micro warehouse unless a direct ship is requested.

Is technical support included?

Only with a subscription.

Additional vendor specific details required

for an order:

• Details of company/end user account (legal name of entity, address, city).

• Details of contact person (name, address, email, and telephone).

• Previous/old serial number (for upgrade/ additional seat orders).

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• Subscription agreement number (for subscription orders).

• Supporting Reseller name and CSN.

• ACE opportunity number if applicable.

• VPA/GAA/MAA Head Office number (if there is no Head Office number then the Agreement number) when contractual discount is applied.

Delivery method and destination:

• For customers ordering ELD licenses, Autodesk will send an Order Processed email to the end customers’ email address provided at the time of the order. The email will include 1) their serial number(s), 2) link(s) to access the software

download(s), and 3) a consolidated license certificate in PDF format as an attachment.

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Program name:

BlackBerry Enterprise Server

Program market:

Available for all organisations.

Restricted product (ELP) is only available to those partners with a RIM ID#.

New order/re-order minimum points:

No order minimums. T-support should always be quoted with CAL purchases.

Is government pricing available?

No.

Is academic/charity pricing available?

No.

Points structure/discount levels – do points

accrue over the life of the agreement?

Highest historical purchase. Licenses do not add up.

Is a contract agreement required?

No.

Maintenance/upgrade insurance:

T-support covers support and maintenance.

www.au.blackberry.com | 02 9463 7674

Is maintenance compulsory?

Yes.

Length of agreement:

As per subscription purchase.

Who is notified of expiring maintenance?

End user and reseller.

Is media included?

No, but it is not required.

Is there an electronic download option?

Yes.

Is technical support included?

Technical support is included when the customer purchases T-support.

Additional vendor specific details required

for an order:

Reseller and end user details are mandatory.

Delivery method and destination:

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12 1300 363 318 | [email protected]

Program name:

Condusiv Licensing Program

Program market:

SMB, Corporate, Enterprise, Public Sector (Federal, State, Local and Academic) and Non-profit.

New order/re-order minimum points:

N/A (Condusiv Licensing Program is a volume license tiered, transaction-based program).

Is government pricing available?

Yes.

Is academic/charity pricing available?

Yes.

Points structure/discount levels - do points

accrue over the life of the agreement?

No.

How are the points determined?

N/A.

Is a contract agreement required?

No.

Maintenance/upgrade insurance:

Yes, available.

Is maintenance compulsory?

No.

Pro-rata option:

Yes, please contact the Ingram Micro licensing team at

[email protected]

www.condusiv.com/

Length of agreement:

1 or 2 years.

Renewal structure/grace period:

None.

Who is notified of expiry maintenance and

when?

The recipient of the original license and maintenance certificates (normally the end user customer contact and/or reseller if specified).

Is media included?

No.

Is there an electronic download option?

Yes.

Is technical support included?

Yes. No charge for the first 90 days from license purchase. Maintenance does not include technical support. It is strictly upgrade assurance.

Additional vendor specific details required

for an order:

End user customer company/organisation name, address, email, phone and point of contact.

Delivery method and destination:

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Authorized Distributor Authorized Distributor

Program name:

GFI Licensing Program

Program market:

New order/re-order minimum points:

Initial minimum license is 10 seats/licenses (per seat afterwards). Additional licenses are available minimum 5 seats/licenses (per seat afterwards).

Is government pricing available?

Yes.

Is academic/charity pricing available?

Yes.

Points structure/discount levels - do points

accrue over the life of the agreement?

Points do not accrue. Volume tiered discounting structure provides price brackets generally at 25, 50, 100, 250+ seats. Add-ons are bought in the bracket of number of additions required, not total number of licenses.

How are the points determined?

Depending on the number of seats required.

Is a contract agreement required?

The first year is included by default with new purchases. 2 and 3 year options are available.

Maintenance/upgrade insurance:

Standard Maintenance covers email and telephone support from 8:30 am to 5:30pm ACST, and product revision upgrades. Support can be accessed through our online support submission form:

http://kb.gfi.com/supportcontact or by telephone +61 8 8273 3055

www.gfi.com

Is maintenance compulsory?

Not for perpetual licenses. Subscription based licenses need to be renewed to retain functionality.

Pro-rata option:

Only renewals can be pro-rated. Requires GFI Software approval.

Length of agreement:

As per term purchased: 1, 2 or 3 years.

Renewal structure/grace period:

30 days.

Who is notified of expiry maintenance and

when?

Channel Partner will receive a notification by Ingram Micro to forward to the End User.

Is media included?

No.

Is there an electronic download option?

Yes.

Is technical support included?

Yes, by default with initial purchase and included in software maintenance agreement.

Additional vendor specific details required

for an order:

End User details are mandatory to provide a license key.

Delivery method and destination:

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14 1300 363 318 | [email protected]

Accelerate revenue opportunities

McAfee SecurityAlliance Partners can receive the SMB Specialisation with no complex sign-up process, mandatory training or investment required. With the SMB Specialisation, partners take advantage of these benefits:

9 100 percent channel-driven business 9 Powerful relationship-building tools 9 Access to the Partner Acceleration

Resource Centre (PARC) 9 Turn-key sales accelerations kits 9 Specific SMB rewards and margin

programs

9 Leading Deal Registration Programs – up to 20% additional margin

9 Tremendous up-sell and cross-sell opportunities from a single, trusted vendor.

www.mcafee.com

Program name:

McAfee Protect Plus Program

Program market:

Enterprise, Corporate & SMB.

New order/re-order minimum points:

Depends on product, usually 5 licenses.

Is government pricing available?

Yes. Local, Regional & Federal.

Is academic/charity pricing available?

Yes. McAfee has a special discounted pricing handbook for Government, Health Departments and Education.

Points structure/discount levels – do points

accrue over the life of the agreement?

Highest historical purchase on Perpetual Plus and Protection Plus.

Join the McAfee

®

_{SMB Specialization}

In today’s competitive market, the key to accelerating revenue opportunities is to broaden your market and sell McAfee security solutions to Small and Mid-size Businesses (SMBs). To assist you, McAfee has launched the SMB Specialisation within the McAfee SecurityAlliance program.

Unlike other channel programs, the SMB Specialisation is designed to enable you to improve profitability while addressing the unique needs of SMB customers. What’s more, it is 100 percent channel-centric and there is no competing direct sales force or conflict of interest. Our sole focus is to ensure that you have the support, resources and solutions to promote and sell McAfee security solutions to the underserved SMB market.

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How are the points determined:

N/A. Highest historical purchase on Perpetual Plus and Protection Plus.

Is a contract agreement required?

No.

Maintenance/upgrade insurance:

• Maintenance, which includes phone support, ensures that end users receive future releases of McAfee software during the period of the agreement.

• 1 or 3 year maintenance is available.

• End users must renew their maintenance within 30 days of its expiry date. Renewals after this period will incur a late renewal fee.

Is maintenance compulsory?

Yes.

Pro-rata option:

McAfee requires original grant number for pro-rata approval and a McAfee quote approval.

Length of agreement:

1 to 3 years depending on the purchase.

Renewal grace period:

30 days, then there is a penalty per month per node.

Who is notified of expiring maintenance?

Incumbent resellers are contacted by McAfee.

Is media included?

Media is downloadable.

Is there an electronic download option?

Yes.

Who is media sent to/where from?

Media kits are supplied at a charge and need to be ordered through back order. The lead time is 2 to 3 weeks after the order has been accepted.

Is technical support included?

Yes, standard maintenance includes virus pattern file updates (including pattern files for newly emerging virus threats), product version upgrades and 8x5 telephone and online technical support.

Additional vendor specific details required

for an order:

Compulsory customer information on orders: End User:

• Full company trading name

• Full address details including post code

• Phone number

• Full contact name and email address Reseller:

• Full company trading name

• Reseller phone number

• Reseller email address and PO number End user and reseller details are compulsory for any McAfee order. If it is a re-order, the existing license certificate grant number must be provided.

Delivery method and destination:

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16 1300 363 318 | [email protected]

Program names:

Microsoft Open Business Microsoft Open Volume (500+) Microsoft Open Academic Microsoft Open Government Microsoft Open Charity

Program market:

• The Microsoft Open License Program is a widely accessible and cost effective way for customers to license Microsoft Software.

• The program is easy to administer and easy to incorporate into a total desktop solution. This flexible licensing program offers savings off retail pricing and is designed to provide an easy way for customers to acquire and administer multiple copies of software and receive license confirmations quickly for the program.

• After starting a new agreement (24 months duration), the customer may re-order as little as one license therefore ordering only what they need.

1300 363 318 | [email protected]

New order/re-order minimum points:

• Open Business: Minimum 5 licenses to enter, no minimum on re-orders for 2 years.

• Open Volume: Minimum 500 points per product pool (applications, servers, systems) to enter, no minimum on re-order for 2 years.

• Open Academic: Minimum 5 licenses to enter, no minimum on re-orders for 2 years.

• Open Government: Minimum 1 license to enter. No minimum on re-orders. Cannot be sold to State/Local Agencies in SA. Both State and Local Government agencies in NT can purchase GOLP.

• Open Charity: Minimum 5 licenses to enter, no minimum on re-orders for 2 years.

• Microsoft Volume Licensing Media: End users can obtain media directly from the Microsoft VLSC website when they register their products.

Is government pricing available?

Yes, under Open Government (reseller may need to be an authorised government reseller in some states). No minimum license requirement. End users need to be verified as eligible by Microsoft prior to order placement.

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Is academic/charity pricing available?

Academic: Yes, under Open Academic. 5 license minimum order on initial purchase then no minimum on re-orders for 2 years. Resellers must be a Microsoft Authorised Education Reseller (AER) to sell Open Academic. End users need to be verified as eligible by Microsoft prior to order placement.

Charity: Yes, under Open Charity. 5 license minimum order on initial purchase then no minimum on re-orders for 2 years. End users need to be verified as eligible by Microsoft prior to order placement.

Points structure/discount levels – do points

accrue over the life of the agreement?

• Open Business: order NL codes

• Open Volume: order C codes - Minimum 500 points per product pool

• Open Academic: order AE codes

• Open Government: order local government codes

• Open Charity: order charity codes

How are the points determined?

• Points not applicable for Open Business, Open Academic, Open Government and Open Charity.

• Open Volume: Each product is worth a number of points. These are added together to determine if the minimum order requirement is met per pool.

Is a contract agreement required?

Yes. 2 year agreement for Open Business, Open Volume, Open Academic, Open Government and Open Charity.

Maintenance/upgrade insurance:

• Software Assurance (SA) may be purchased with a license, or for up to 90 days after purchasing selected OEM and FPP.

• Maximum of 2 years under Open Business, Volume, Open Academic, Open Government and Open Charity. SA to selected OEM or Retail also provides downgrade rights to run a previous version.

• When purchasing under Open License you must buy the Lic/SA code for initial purchase, as SA only codes can only be purchased when renewing SA, or adding to OEM or Retail (as above).

Is maintenance compulsory?

No.

Pro-rata option:

No.

Length of agreement:

2 years.

Renewal grace period:

90 days after expiry of License Authorisation Number.

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18 1300 363 318 | [email protected]

Who is notified of expiring maintenance?

Microsoft will notify the end user if they agree to receive notices in Eopen.

Is media included?

Media is downloadable via the Volume Licensing Service Centre (VLSC) website.

Is there an electronic download option?

Yes.

Who is media sent to/where from?

Physical media can be obtained via the Volume Licensing Service Centre (VLSC).

Is technical support included?

Yes. Available as part of some Software Assurance Benefits depending on the products purchased under your agreement.

Additional vendor specific details required

for an order:

For re-orders please include a valid Microsoft License Authorisation Number (LAN).

Delivery method and destination:

Open Business / Open Volume: The license confirmation is emailed from Ingram Micro to the reseller (html format). This email has a link to the Microsoft Volume Licensing Service Centre (VLSC). The license must then be confirmed on the Volume Licensing Service Centre (VLSC) Website.

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Have you heard about Microsoft Open Value?

Volume licensing makes it easier and more affordable to run software on multiple computers within your business. Purchasing in volume often reduces overall cost and improves software management. If you’re after licensing simplicity, flexibility, manageability, or affordability then Open Value is the program for you.

Open Value

Open Value is a flexible and affordable way to use and manage Microsoft licensed products under a single agreement. It is optimal for organisations that want to standardise their IT infrastructure, customise their platform, and maximise their investment with Microsoft Software Assurance.

Open Value has a three-year commitment term and allows you to upgrade at any time so there is no need to track versions or open new agreements.

Open Value Subscription

Open Value Subscription offers the same benefits as Open Value, but with lower up-front costs. With Open Value Subscription you have the ability to increase or decrease your license count on an annual basis to accommodate changes in your overall desktop PC quantity.

This program provides access to Microsoft software licenses for the term of the agreement through subscription-based licensing. With an initial purchase of five or more licenses or five qualified desktops, you can acquire Microsoft products as you need them over the

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20 1300 363 318 | [email protected]

1300 363 318 | [email protected]

Open Value

Program names:

Open Value

Open Value Government

Open Value Subscription for Education Solutions (OVS-ES)

Program market:

Open Value provides corporate customers the flexibility to spread their payments out over three years, as well as the option to purchase licenses on a subscription basis. The Software Assurance included with all Open Value licenses makes it easy for customers to get access to the latest software releases.

New order/re-order minimum points:

Open Value: Minimum 5 licenses to enter, no minimum re-orders for 3 years. L+SA counts as one license only.

OVS-ES: Minimum number of full-time equivalent (FTE) employees = 5. FTE must be determined by resellers.

Is government pricing available?

Yes, under Open Value Government (reseller may need to be an authorised government reseller in some states). Minimum 5 license requirement. End users need to be verified as eligible by Microsoft prior to order placement.

Is academic/charity pricing available?

Yes, academic pricing is available under Open Value Subscription for Education Solutions (OVS-ES). Reseller must advise the FTE number, minimum number of full-time equivalent (FTE) employees = 5.

End users need to be verified as eligible by Microsoft prior to order placement. Resellers must be a Microsoft Authorised Education Reseller (AER) to sell OVS-ES.

Charity pricing is not available under Open Value.

Points structure/discount levels – do points

accrue over the life of the agreement?

Points not applicable.

Is a contract agreement required?

Open Value and Open Value Government: 3 year agreement.

Open Value Subscription for Education Solutions: 1 or 3 year agreement.

Maintenance/upgrade insurance:

Software Assurance is compulsory in the Open Value Programs for a maximum of 3 years or until the end of an established OV agreement.

Is maintenance compulsory?

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Pro-rata option:

Open Value provides end-customers the ability to spread payment annually over the 3 year agreement term or pay up front.

Length of agreement:

Open Value and Open Value Government:

3 years.

Open Value Subscription for Education Solutions:

1 or 3 years.

Renewal grace period:

No grace period. Customers must renew prior to agreement expiry.

Who is notified of expiring maintenance?

End users, incumbent reseller and distributor.

Is media included?

Is there an electronic download option?

Yes. Media is downloadable via the Volume Licensing Service Centre (VLSC) website.

Who is media sent to/where from?

Is technical support included?

Yes. Available as part of some Software Assurance Benefits depending on the products purchased under your agreement.

Additional vendor specific details required

for an order:

New agreements: End user must have a signed and active e-agreement prior to order placement.

For re-orders: Please supply the Open Value Agreement number.

Delivery method and destination:

Once the order has been processed the end-user will receive an email from Microsoft asking them to register on the MVLS website, where they can then view their license details.

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22 1300 363 318 | [email protected]

Program names:

Volume Licensing Program (VLA) Master Licensing Agreement (MLA)

Program market:

VLA: Customers of any size who want an easy, transaction-based process with the flexibility of purchasing licenses from a broad reseller channel.

MLA: Large global organisations who desire greater benefits based on long-term high volume purchasing commitments.

New order/re-order minimum points:

Distributor sets the Reseller buy price under VLA.

Is government pricing available?

Yes.

Is academic/charity pricing available?

Yes.

Points structure/discount levels – do points

accrue over the life of the agreement?

N/A.

How are the points determined?

N/A.

Is a contract agreement required?

Not for VLA. Yes for all other licensing programs.

Maintenance/upgrade insurance:

Customers with active maintenance are entitled to the latest version of the software.

www.novell.com

Is maintenance compulsory?

This depends on the licensing program, see http://www.novell.com/licensing/ For VLA, first year maintenance is bundled with new licenses.

Pro-rata option:

Yes.

Length of agreement:

Usually 12 months.

Renewal grace period:

Case to case basis.

Who is notified of expiring maintenance

and when?

Customer and nominated reseller if any.

Is media included?

Electronic download.

Is there an electronic download option?

Yes.

Who is media sent to/where from?

N/A.

Is technical support included?

Yes, unlimited technical support is included with standard or priority maintenance.

Delivery method and destination:

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Program name:

Red Hat Licensing Program

Program market:

Available to Premier, Advanced and Red Hat Ready Business Partners.

To register for a Red Hat Partner account, visit: http://www.redhat.com/partners/programs/

New order/re-order minimum points:

No order minimums.

Is government pricing available?

No.

Is academic/charity pricing available?

No.

Points structure/discount levels – do points

accrue over the life of the agreement?

Discount levels are based on volume as per the price list. 1-9, 10-50, 51-100, 101-199.

How are the points determined?

Points are determined on the quantities purchased per product line item.

Is a contract agreement required?

Only Red Hat Partners can purchase Red Hat.

Maintenance/upgrade insurance:

• There is no license charge.

• The subscriptions cover support and maintenance.

www.redhat.com.au | 1800 733 428

Is maintenance compulsory?

Red Hat Licensing is maintenance/ subscription. Options are for 1 and 3 year subscriptions.

Pro-rata option:

Yes, but approval is required by Red Hat and the order minimum must be RRP $10,000 to qualify.

Length of agreement:

As per subscription purchase.

Who is notified of expiring maintenance?

End user and reseller.

Is media included?

No.

Is there an electronic download option?

Media is downloadable only.

Is technical support included?

Technical support included in maintenance.

Additional vendor specific details required

for an order:

Licenses purchased are subscription codes. Options are for 1 and 3 year subscriptions. Must include the support subscription year as well as complete end user details, RH login or account number.

Delivery method and destination:

Electronic license is emailed to Ingram Micro, Reseller and End User.

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24 1300 363 318 | [email protected]

www.sap.com | 1800 287 727

Is government pricing available?

Yes, for limited products.

Is academic/charity pricing available?

Yes, for limited products.

Points structure/discount levels – do points

accrue over the life of the agreement?

• 1 to 2 licenses, mix and match 0%

• 50 plus licenses, mix and match 25%

Is a contract agreement required?

No.

Maintenance/upgrade insurance:

Software updates can be purchased with new license purchases. End users will automatically receive upgrades and updates as they become available within the software updates period. Only 1 year maintenance is able to be purchased.

Is maintenance compulsory?

No. For desktop products, maintenance can only be purchased with new license purchases.

Length of agreement:

No agreement entered into.

Who is notified of expiring maintenance

and when?

End user 30 days before expiry.

Is media included?

Yes. Media will be shipped directly from SAP.

Is there an electronic download option?

Yes.

Who is media sent to?

End User.

Is technical support included?

Only with Maintenance purchase.

Additional vendor specific details required

for an order:

Media is only able to be ordered with licenses. No downloads are available.

Delivery method and destination:

Via courier to end user only. Cannot send to reseller.

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Program name:

Solarwinds Licensing Program

Program market:

New order/re-order minimum points:

No minimum order required.

Is government pricing available?

No.

Is academic/charity pricing available?

No.

Points structure/discount levels – do points

accrue over the life of the agreement?

N/A.

How are the points determined?

N/A.

Is a contract agreement required?

No.

Maintenance/upgrade insurance:

New licenses come with 12 months support, renewable after the expiry date.

Is maintenance compulsory?

No.

Pro-rata option:

Yes. Please contact the Ingram Micro licensing team on

[email protected]

www.solarwinds.com

Length of agreement:

As per term purchased: 1, 2 or 3 years.

Renewal structure/grace period:

180 days (6 months).

Who is notified of expiring maintenance

and when?

End user, 3 months prior to expiration.

Is media included?

No.

Is there an electronic download option?

Yes.

Is technical support Included?

For the first year it comes with the new license. After expiry, customers can purchase a renewal.

Additional vendor specific details required

for an order:

End user customer company/organisation name, address, email, phone and point of contact.

Delivery method and destination:

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26 1300 363 318 | [email protected]

Program names:

VXOA Subscription Licensing and VXOA Perpetual Licensing Options are available.

Program market:

ALL Customers – Enterprise, Government, SME, Education and Not for Profits. Silver Peak software accelerates data between data centres, branch offices and the cloud. The company’s software-defined acceleration solves network quality, capacity and distance challenges to provide fast and reliable access to data anywhere in the world. Leveraging its leadership in data centre class wide area network (WAN) optimisation, Silver Peak is a key enabler for strategic IT projects like virtualisation, big data and disaster recovery.

Download Silver Peak today at www.silver-peak.com/marketplace.

New order/re-order minimum points:

No minimum order requirements.

Is government pricing available?

Yes.

Is academic/charity pricing available?

Yes.

www.silver-peak.com

Points structure/discount levels – do points

accrue over the life of the agreement?

N/A.

How are the points determined?

N/A.

Is a contract agreement required?

No.

Maintenance/upgrade insurance:

Investment Protection is included at no extra charge.

1. Subscription Licensing (pay as you go)

• Applies to VX, VRX and virtual Global Management System (GMS).

• Eliminate large up-front capital expenditures (Capex).

• Pay only for what you need as operating expense (Opex).

• One-year subscription includes comprehensive maintenance.

2. Investment Protection (pay as you grow)

• Applies to perpetual licenses for the VX, VRX and virtual GMS.

• Start small and upgrade as demands dictate.

• Only pay the difference between the smaller and larger licenses.

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Is maintenance compulsory?

Perpetual licenses require compulsory maintenance.

Subscription licenses include Maintenance during the term.

Pro-rata option:

Subscription licenses are on 12 month term.

Length of agreement:

Subscription = 1 Year (includes Maintenance).

Perpetual = Forever but Annual Maintenance must be taken.

Renewal grace period:

0 days.

Who is notified of expiring maintenance

and when?

Ingram Micro is notified by email at 90 days and then 30 days prior to expiry of Maintenance and requested to send a Maintenance Renewal or Subscription Renewal quote to the partner.

Is media included?

Electronic media is provided.

Is there an electronic download option?

Yes. License Keys and Maintenance Contracts are sent by email.

Who is media sent to/where from?

Emails are sent to Ingram Micro to pass onto the partner.

Is technical support included?

Subscription licenses include 12 months ‘Right to Use’ plus TAC access, software fixes and updates.

Perpetual licenses must be purchased with Maintenance.

Additional vendor specific details required

for an order:

• Complete end user details.

• An Export Compliance Form must be completed and provided by Ingram Micro and the Partner.

• A copy of Partner Order on Ingram Micro must be provided.

Delivery method and destination:

Email is sent to Ingram Micro within 3 business days of Silver Peak’s acceptance of the order. Subscription licenses, Perpetual licenses and maintenance contracts for Perpetual licenses are delivered this way.

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28 1300 363 318 | [email protected]

Program names:

Express, Academic, Government, Rewards, TSPP and ExSP.

Program market:

Express Program

Certificate based program providing volume discounts per transaction, no contract and initial minimum order quantity of 5 nodes.

Academic & Government

Like Express, but with special pricing for schools, charities and government bodies.

Rewards Program

Targeting large enterprises typically with 250+ nodes, contract required and minimum order of 2000 points on initial order. Customers who have head offices overseas will need a subsidiary SAN to be able to purchase under the global SAN. The initial order in this case is 500 points.

ExSP – Enterprise Service Provider program

Monthly subscription-based licensing program open to resellers who have their own cloud to host their customers’ infrastructure.

New order/re-order minimum points:

Minimum 5 nodes (PC Product), 1 license (Server products).

Initial order/reorder mix and match available to provide end users volume discounts.

www.symantec.com | 1800 000 423

Is government pricing available?

Yes, but the customer must be 51% government owned.

Is academic/charity pricing available?

Yes. Charities must be registered to receive tax deductible gifts and schools must be state-owned.

Points structure/discount levels:

Express Program: • Level A 5-24 points • Level B 25-49 points • Level C 50-99 points • Level D 100-249 points • Level E 250-499 points • Level F 500-2500+ points Rewards Program: • Level A 2,000-11,999 points • Level B 12,000-19,000 points • Level C 20,000-49,999 points • Level D 50,000-99,999 points • Level E 100,000+ points Server Products: • Level S 1+ licenses • Level A 5+ licenses

How are the points determined?

• Express Program: 1 point per license.

• Rewards Program: Each product is assigned a points value. All points are added together to determine discount. Points are listed on the price list.

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Is a contract agreement required?

Yes. Symantec Agreement Number (SAN) is required for all Rewards program orders.

Maintenance/upgrade insurance:

• Essential support includes 24 x 7 x 365 phone support and upgrades

Is maintenance compulsory?

Maintenance is compulsory with all new licenses.

Pro-rata option:

Yes, for renewals only.

Contact Symantec renewals team.

• Phone: 1800 000 423

• Email: [email protected]

• Minimum period is 1 year.

Length of agreement:

1 to 3 years.

Renewal grace period:

Customers must renew their maintenance within 60 days of expiry or they will need to purchase an upgrade where the appropriate SKU is available. If an upgrade SKU is not available, a reinstatement fee will be payable.

Who is notified of expiring maintenance

and when?

End user and reseller will be notified 60, 30 and 0 days out.

Is media included?

Media available as download or purchased as Media CD.

Is there an electronic download option?

Yes. Visit https://licensing.symantec.com and enter serial key.

Who is media sent to/where from?

Shipped from Ingram Micro.

Is technical support included?

Technical support included in maintenance.

Additional vendor specific details required

for an order:

• All orders for Symantec licenses must include full end user contact details including company name, address (no PO boxes) and contact information (contact name and e-mail address).

• All renewals, upgrades and cross-grades must include a renewal ID or other proof of purchase.

Delivery method and destination:

Electronic license is emailed to the distributor then to reseller. Symantec sends the certificate direct to the end user on processing.

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30 1300 363 318 | [email protected]

Program name:

Trend Micro Licensing Program

Program market:

• Consumer Customers (1-5 users).

• Small Business (2-99 nodes/users).

• Medium Business (100-749 users).

• Enterprise Business (750+).

New order/re-order minimum points:

• Initial purchase: 2-5 users (depending on the product).

• Minimum additional licenses: 1

• Minimum renewal licenses: 2-5 users (depending on the product).

Is government pricing available?

Yes.

Is academic/charity pricing available?

Yes.

Points structure/discount levels – do points

accrue over the life of the agreement?

• 5-9, 10-24 or 5-24, 25-49, 50-99, 100-249, 250-499, 500-999, 1000-1999, 2000-4999, 5000-9999, 10000-24999 & 25000+ for software licenses.

• Yes. Trend offers cumulative pricing per product set.

• A customer’s total license ownership for a specific product (including current transaction) is used to determine the code and price bracket used.

• Maintenance needs to be current.

www.trendmicro.com.au | 1800 642 421

Is a contract agreement required?

No.

Maintenance/upgrade insurance:

• Maintenance is compulsory for all products purchased under Trend Micro Licensing.

• When placing a renewal order, renewal dates must be provided on the PO.

• Standard maintenance includes virus pattern file updates (including pattern files for newly emerging virus threats), product version upgrades and:

• 8x5 telephone and online technical support for the Worry-Free Business Security range;

• 24x7 telephone and online technical support for medium business and enterprise product range.

Is maintenance compulsory?

Yes.

Pro-rata option:

Yes. Renewals/Subscriptions for more or less than one year.

Daily rate for common expiry dates.

• Cannot pro-rata new licenses.

• Pro-rata licenses are only allowed where there is an existing Trend Micro license to align the dates to.

Length of agreement:

• Product: Perpetual license with standard 1 year maintenance; 2 & 3 year maintenance options available.

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Renewal grace period:

30 days. On renewal, maintenance will be backdated to original end date.

Who is notified of expiring maintenance

and when?

• Trend Micro will notify the end user one month prior to expiry.

• Ingram Micro will notify the reseller through a renewal quote 90 days prior to expiry.

Is media included?

No, but is not required.

Is there an electronic download option?

Yes, visit:

http://www.trendmicro.com/download/au/

Who is media sent to/where from?

Media is purchased separately or downloaded from Trend Micro’s website.

Is technical support included?

• Yes. Standard maintenance includes virus pattern file updates (including pattern files for newly emerging virus threats), product version upgrades and 8x5 telephone and online technical support.

• Trend Micro customers can purchase professional services support.

• Please contact your Trend Micro Account Manager for more information.

Additional vendor specific details required

for an order:

Compulsory customer information on orders:

• End user: Full company trading name, full physical address, including post code, phone number, full contact name and email address.

• Reseller: Full company trading name, reseller physical address details, reseller phone number, reseller email address and Purchase order number.

Compulsory product information on orders:

1. Product code with matching product and platform description.

2. Number of users with matching user bracket.

3. Correct unit price matching the user bracket.

4. For maintenance renewal, renewal period must be specified (including start and end date) or the end user License Certificate Number or Activation Code for retail box products.

For renewal/addition of retail box and OEM product, the activation code and expiry date, and number of users of the registered box or OEM product must be provided on the purchase order.

Delivery method and destination:

All licenses will be emailed electronically to resellers (distributors also receive a copy).

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32 1300 363 318 | [email protected]

Program name:

Veeam Licensing Program

Program market:

• Partner must enrol in the Veeam ProPartner Program to resell Veeam solutions.

• Partner Program consists of Platinum, Gold, Silver and Registered

• For requirements and registering details on the partner program, visit: http://www.veeam.com/propartner

New order/re-order minimum points:

• No order minimums

• Veeam software is licensed per processor (CPU socket) for each managed server but there are different tiers depending on the number of cores per processor. The Tiers are: Tier A (1-6 cores), Tier B (7-12 cores), Tier C (13-18 cores)

Is government pricing available?

Yes. 15% discount for eligible government (all levels) and not for profit (NFP) organisations.

Is academic/charity pricing available?

Yes. 15% discount for education customers.

Points structure/discount levels – do points

accrue over the life of the agreement?

N/A.

How are the points determined?

N/A.

www.veeam.com

Is a contract agreement required?

To purchase Veeam, partners must have a valid Veeam ProPartner ID.

Maintenance/upgrade insurance:

• All Veeam licenses include one year of Standard support. Customers can up-lift to Premium Support at the time of purchase.

• Customers can also purchase additional pre-paid maintenance for Standard and Premium support when they purchase Veeam licenses.

• Support (SnS) includes all major and minor version upgrades and technical support.

• Standard Support includes phone and email support 6am to 6pm Eastern Standard Time Monday to Friday.

• Premium support includes phone and email support 24 hours, 7 days per week.

Is maintenance compulsory?

Yes. All licenses include one year of standard support.

Pro-rata option:

Yes, at time of renewal.

Length of agreement:

1 to 5 years.

Renewal structure/grace period:

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Who is notified of expiring maintenance

and when?

• The end user, reseller and distributor will be notified 2 and 6 months prior to expiry.

• Further information regarding

maintenance and licensing is provided at the Veeam Licensing Portal:

www.veeam.com/manage_licenses.html

Is media included?

No.

Is there an electronic download option?

Is technical support included?

Yes, technical support is included in maintenance.

Additional vendor specific details required

for an order:

Complete reseller and end user details are required per order.

Delivery method and destination:

Electronic licenses are emailed to the distributor and end user. A copy is sent to the reseller by distributor.

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34 1300 363 318 | [email protected]

Program name:

VMware Licensing Program

Program market:

• Partner must enrol in the VMware Solution Provider Partner Program to resell VMware software: http://www.vmware.com/partners/ programs

• VMware Software is available to VMware Premier, Enterprise, Professional and Registered Solution Providers

New order/re-order minimum points:

• Support and Subscription (SnS) is compulsory with all licenses. Desktop licensing products (Workstation and Fusion) have minimum quantities.

• License and/or serial keys are required for all upgrade orders and support on the original license must be current.

• All renewal orders must have a

corresponding VMware quote referenced. This can be obtained from VMware’s Renewal Portal.

Is government pricing available?

Only for organisations listed under the Public Sector SPF program.

Is academic/charity pricing available?

Only Premier, Enterprise and Professional partners have access to Academic pricing. Strictly for schools, universities and institutions with edu.au domain, and not-for-profit organisations. Academic

Specialisation is required.

www.vmware.com | 1800 869 273

Points structure/discount levels:

VMware Purchasing Program (VPP)

Applies to all eligible deals with an entry threshold of USD $25,000.

• Level 1: 250-599 Points

• Level 4: 1750+ Points

VMware Advantage+ Program

Available to Premier, Enterprise and Professional Partners. Provides Premier and Enterprise Partners with an additional 10% discount on approved Deal Registered opportunities, and provides Professional Partners safeguard protection. In addition to the 10% discount, Premier and Enterprise Partners may be eligible for a 10% new customer rebate and select product rebate.

How are the points determined?

1 Point = USD $100 RRP.

Is a contract agreement required?

To purchase VMware, each reseller must have a valid Partner ID. For all VPP or Advantage+ orders, a valid VPP Membership ID and ORAN number is required.

Maintenance/upgrade insurance:

Support and Subscription (SnS) includes all major and minor version upgrades and technical support.

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There are two types of support: Basic: Phone and email support, 6am to 6pm Pacific Time, Monday to Friday. Production: Phone and email support 24x7.

Is maintenance compulsory:

Compulsory for all products.

Pro-rata option:

Yes, at time of renewal.

Length of agreement:

1 or 3 year support options available as per the price list. 4 and 5 year options can be quoted on request.

Renewal grace period:

No grace period. VMware will add a 20% reinstatement fee on all support and subscriptions that have expired.

Who is notified of expiring maintenance

and when?

End user and reseller are notified 30 days, 60 days, 90 days.

Is media included?

No.

Is there an electronic download option?

Media is downloadable only.

Is technical support included?

Technical Support included in SNS.

Additional vendor specific details required

for an order:

Complete end user details required. Serial keys required for all upgrade orders. Renewal quote ID required for all renewal orders.

Delivery method and destination:

Electronic email license to end user, reseller and distributor.

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Backup Exec 2012

The gold standard

in unified backup

and recovery

Best-of-breed data protection and disaster recovery for virtual

and physical environments.

Special Offers

vONE

• Complete protection of VMware and Hyper-V environments with Host level backup • Save 50% off the MSRP on V-Ray new license bundles

• Save 50% off the MSRP on Backup Exec Virtual Agent for VMware and MS Hyper-V • Powered by Symantec V-Ray technology

Capacity

• Complete protection for virtual machines and physical servers. It has the ability to deploy unlimited quantities of Backup Exec Agents and Options

• Save 50% off the MSRP on the Backup Exec capacity edition with 1-year or 3-year support • Licensed per front end terabyte

To place your order, call 1300 363 318

or email [email protected]

Terms and conditions

• vONE – Promotion is valid until 31 December 2013. • Capacity – Promotion is valid until 31 January 2014.

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Backup Exec 2012

The gold standard

in unified backup

and recovery

Best-of-breed data protection and disaster recovery for virtual

and physical environments.

Special Offers

vONE

• Complete protection of VMware and Hyper-V environments with Host level backup • Save 50% off the MSRP on V-Ray new license bundles

• Save 50% off the MSRP on Backup Exec Virtual Agent for VMware and MS Hyper-V • Powered by Symantec V-Ray technology

Capacity

• Complete protection for virtual machines and physical servers. It has the ability to deploy unlimited quantities of Backup Exec Agents and Options

• Save 50% off the MSRP on the Backup Exec capacity edition with 1-year or 3-year support • Licensed per front end terabyte

To place your order, call 1300 363 318

or email [email protected]

Terms and conditions

• vONE – Promotion is valid until 31 December 2013. • Capacity – Promotion is valid until 31 January 2014.

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Open the door to new revenue and increased profits

Don’t wait to grow your business.

Join the class of 2013 today!

Register online at

www.ingramacademy.com.au/register

Register to join the Microsoft Academy by Ingram Micro and stand out from the crowd. The Academy is here to help you understand Microsoft products and solutions so that you can increase your revenue potential and win new business opportunities. Whether you choose self-paced or our online ‘Live’ sessions, we will be here to guide you every step of the way on your road to success. The benefits of the Microsoft Academy by Ingram Micro:

• Earn a complimentary $200 MCP volume license test voucher • 2 hour quote turnaround and discounts

• Campaign portal • Quarterly News

See what our class of 2012

thought about this great new

training program.

“Improved licensing knowledge has provided increased efficiency in quote creation for our clients. In turn, more quotes are accepted.” Rob Goulding,

First Focus IT, Botany NSW.

“Bottom Line - More revenue and profitability in our sales. We have confidence to go to market and take ownership for our opportunities.”

Michael Granata, Digital Genius, Milton QLD.

“Being remote it helps that the training is all online and I find the live sessions, videos and exams straight forward.”

Simon Newsham, Leading Edge Computers, Broome WA.

“A great program and introduction to volume licensing for not only the novice but also as a refresher.” Jon,

Nortec, Castle Hill NSW.

“Great satisfaction that I can now go to our clients and offer an informed quotation on their licensing needs.”

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“It’s strengthened my understanding of MS products and given me the certs I need to stay competitive.” Joshua

Quinn, Harris Technology, Sydney NSW.

REGISTER

NOW

(39)

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INGRAM MICRO

LICENSING

REFERENCE

BOOKLET

Ingram Micro’s dedicated quoting and licensing team is available for all aspects of licensing support including licensing quotations, orders, administration and post sales enquiries.