WISE
World In-Service Experience
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Content
WISE Family Introduction
WISE Knowledge Base
WISE Component Performance &
Recommendations
WISE Main Adopted Solutions & Tips
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Introduction
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A source of information proposed by Airbus to
share our
technical knowledge
with customers
9
A
family of services
, putting together pieces of knowledge
capitalized and analyzed by Airbus from:
In-service events
Operators’ and suppliers’ experience
Lessons learnt (flight tests, labs...)
9
For customers:
A
quick online access
to up-to-date technical
information
Highlights on
best practices
& efficient
recommendations
Means for
improving
your aircraft reliability and
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World In-Service Experience (WISE)
WISE family overview
Sharing knowledge and experience with our customers
Advice & tips for operational support
• Provide technical information on frequently asked
questions (4000+ articles)
• Self support
Top fleet solutions to optimize operational
performance
• Promote effective & viable modifications and
maintenance advice based on in service
experience
Proactive recommendations on components
• Identify troublemakers
• Launch proactive improvements actions
• Provide feedback
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Focus on WISE Knowledge base
9On line service in Airbus World “Maintenance & Engineering”
community
9WISE Knowledge base database contains
more than 4000
articles
providing recommendations or answers to frequently
asked questions. Articles address all aspects of a topic :
engineering, operational, documentation, …
Examples:
•
Complex Interchangeability conditions
•
Troubleshooting tips
•
Preliminary information before Tech Data update
•
Recommended actions to improve systems reliability
9WISE Knowledge base complements Airbus operational
documentation, it does not supersede it
9WISE Knowledge base database is
kept up to date
and obsolete
articles are deleted
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Focus on WISE Knowledge base
For daily operations, the answer to technical question at a
mouse click
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Focus on WISE Knowledge base
Daily in-service issue
Disclaimer
Relevant tip
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Objective & Scope
Purpose
9
To
increase component reliability
.
9
To
reduce operating costs
, mainly linked to unscheduled
component maintenance
Scope
9
Rotable and repairable LRU (including ATA 32, 49 & 70+)
9
Off-A/C unscheduled maintenance (shop visits)
Status
Access to component recommendations via AIRBUSWORLD
Maintenance & Engineering (Manage fleet / Optimize my fleet)
Signature of
MoU
to define data supply, access& confidentiality
Reporting fleet (status
March 2011
)
– 28
Airlines (directly or represented by their MRO)
– ~
1500
A/C (75% A320 Family, 25% A330/A340)
– ~100,000 removals per year, covering
~3000 P/N
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Process
Report raw data on removals,
shop findings and costs
Collect and process raw data.
Identify troublemakers via KPIs
Analyse performance and root
causes with Airbus specialists
and suppliers
Give feedback to participant
about solutions for known issues
Set-up improvement plan with
suppliers for unknown issues
Give feedback to Airbus and
suppliers about effectiveness of
solutions
Involvement of all
stakeholders in
end-to-end process.
Airline/MRO
Suppliers
Airbus
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Data Reporting
Reporting format
Standard template covering detailed component
removal data
• A/L or MRO templates as default format
• Airbus templates as preferred format
provided on request
• ATA Spec2000 LRU Removal (Chapter
11.9) and Shop Finding Record (Chapter
11.10) as optimum format
Reporting channel
E-mail ([email protected])
Reporting frequency
• Supply of data monthly or quarterly, within one month from end of reporting
period
• Delay between removals and shop findings acceptable
Proper performance analysis requires quality data
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Publication & Benefits
9
Publication
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Set-up improvement plan and
give regular feedback (each
quarter, alternating for
A320
Family and
A330/A340
Family)
Participants granted access to AIRBUSWORLD
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Benefits
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Advantages for various functions within the participating organisation (
Fleet Management, Reliability
Engineering, Contracts, Supply Chain/Logistics
, etc)
–
Pro-active
regular hint on potential troublemakers
–
Overview on available and upcoming
solutions to improve component
performance, including an indication
on the economic interest of investment
–
Full visibility on component
in-service behaviour,
including comparison of performance against guarantees
–
Advice
on trouble-shooting, in particular for high NFF rates
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Objectives & Scope
9
“WISE Main Adopted Solutions & Tips” has been developed following
airline requests for more advice and/or assistance to improve reliability /
reduce operating costs (A320 Symposium, CSIP…)
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“WISE Main Adopted Solutions &Tips” highlights some technical
recommendations to:
Increase A/C availability
and particularly Operational Reliability (OR)
Reduce Operating Costs
(maintenance cost, fuel / weight saving)
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These recommendations have been selected through 3 different criteria:
1.
Technical efficiency
demonstrated through in-service experience
2.
Economic efficiency
demonstrated through cost/benefit analysis
3.
Wide applicability
9
Two types of recommendations are available:
1.
Modifications
(covered by SB / VSB – mandatory ones are excluded )
2.
Preventive maintenance actions
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Content
Embodiment
Cost
Operational Interruptions
Unscheduled Maintenance
Scheduled Maintenance
Fuel consumption
Spares level
Material
Labour
Cost
Savings
For all items, as a supplement to
technical aspects
(background, recommendation,
expected benefits), “WISE Main Adopted Solutions & Tips” provides a
cost/benefit
analysis
to show the
economic interest
of this recommendation.
Embodiment Cost
Yearly Cost Savings
Payback period =
b)
“Cost Saving”
notion for
“preventive maintenance action”
Cost Saving =
difference of cost between “fit to failure” & “preventive maintenance” strategy
The result of this
cost / benefit analysis
, based on fleet average data,
is expressed through:
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Conclusion
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WISE is a set of free of charge solutions to :
support
your operation
improve
your fleet performance
reduce
your unscheduled maintenance costs
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Provide
instant
technical answers & tips
9
Help
decision making
for business cases
9
Pro-active
regular hints on potential component
troublemakers to prevent cost drifting
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Access to WISE on AIRBUSWORLD
Access to WISE family
Access to WISE
-
Component Performance & Recommendations
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Contacts
WISE K
NOWLEDGE
B
ASE
Gilbert GORETTA
Engineering Support
WISE Project Manager
[email protected]
Tel. +33 (0)5 61 93 42 77
WISE M
AIN
A
DOPTED
S
OLUTIONS
& T
IPS
Dominique GAREL
Airline Economics
Maintenance Economics & Reliability Analysis
[email protected]
Tel. +33 (0)5 67 19 18 77
General query
[email protected]
WISE C
OMPONENT
P
ERFORMANCE
& R
ECOMMENDATIONS
Carlos SANTOS SANCHEZ
Airline Economics
Analysis and Fleet Management
[email protected]
Tel. +33 (0)5 61 93 37 45
General query
[email protected]
We are always looking for your feedback in order to
improve the services
provided
Do not hesitate to contact us for any further question or
for a
live demonstration
via Webex conference
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proprietary document.
This document and all information contained herein is the sole
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its content. This document shall not be reproduced or
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The statements made herein do not constitute an offer. They
are based on the mentioned assumptions and are expressed
in good faith. Where the supporting grounds for these
statements are not shown, AIRBUS S.A.S. will be pleased to
explain the basis thereof.
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