• No results found

Truth in Caller ID Act of 2009 and Cell Phone Pinging

N/A
N/A
Protected

Academic year: 2021

Share "Truth in Caller ID Act of 2009 and Cell Phone Pinging"

Copied!
40
0
0

Loading.... (view fulltext now)

Full text

(1)

Truth  in  Caller  ID  Act  of  2009  

and  Cell  Phone  Pinging  

What  You  Need  to  Know  

(2)

Paul  Kulas  

Owner  and  Head  Bell  Ringer    

Belles  Camp  Communica6ons  

Eagle,  Colo.  

paul@bellescamp.com

 

970.328.0400  

(3)

Changing  How  Skip  Tracing  Is  Done

 

• 

23  years  providing  services  for  skip  tracing  

–  First  “trap  line”  

–  Blind  line   –  Calling  cards    

• 

Founded  SkipTracy  in  2002  

–  New  techniques  for  skip  tracing:    

•  Unique  caller  ID  for  each  phone  call  (aka,  caller  ID  spoofing)   •  Programs    

• 

BellesLink  –  July  2013    

–  First  service  for  skip  tracing  to  combine:     •  Compliance  

•  Communica<ons   •  Case  management  

(4)

Truth  in  Caller  ID  Act  of  2009  and  Cell  

Phone  Pinging  –  What  You  Need  to  Know

 

Compliant  and  EffecNve    

Skip  Tracing  Techniques

 

(5)

Truth  in  Caller  ID  Act  of  2009  

and  Cell  Phone  Pinging  

 

• 

Truth  in  Caller  ID  Act  of  2009  

–  Defini<ons  

–  Why  the  law  applies  to  bail  bonds   –  Common  misunderstandings  

–  The  risks  of  interpreta<on  

• 

 Cell  Phone  Pinging  

–  What’s  compliant   –  What’s  not  compliant  

–  Applicable  laws  that  cover  cell  phone  loca<on  informa<on  and  privacy   –  The  cost  of  noncompliance  in  your  industry  

(6)

Compliant  and  EffecNve    

Skip  Tracing  Techniques

 

• 

Compliant  and  EffecNve  Skip  Tracing  Techniques    

–  What  works  

–  What  doesn’t  work  

• 

Summary  

(7)

A  Special  Resource  for  You

 

• 

2014  PBUS  Winter  Conference  

– 

A  Magic  Skip  Tracing  BuQon  Doesn’t  Exist  

Presented  exclusively  for  the  2014  PBUS  Winter   Conference  

– 

Slide  deck  from  this  presenta<on  

– 

Links  to  related  blog  posts  

(8)

Two  Laws  Can’t  Be  Fully  Explained    

in  One  Presenta<on

 

• 

Both  laws  are  technical.  

• 

I’ll  cover  the  key  points.  

• 

Call  or  email  any<me,  or  see  me  aaerward.

   

–  paul@bellescamp.com   –  970.328.0400  

• 

See  the  BellesLink  Learn  Skip  Tracing  blog.  

–  Detailed  content  covering  this  and  much  more   –  www.belleslink.com  

(9)

Truth  in  Caller  ID  Act  of  2009

 

(10)

Truth  in  Caller  ID  Act  of  2009

 

Signed  into  law  on  Dec.  22,  2010  

“(1)  IN  GENERAL  -­‐  It  shall  be  unlawful  for  any  person  within  the  United  States,   in  connec<on  with  any  telecommunica<ons  service  or  IP-­‐enabled  voice  

service,  to  cause  any  caller  iden<fica<on  service  to  knowingly  transmit  

misleading  or  inaccurate  caller  idenNficaNon  informaNon  with  the  intent  to  

defraud,  cause  harm  or  wrongfully  obtain  anything  of  value,  unless  such   transmission  is  exempted  pursuant  to  paragraph  (3)(B).”    

(3)(B)  exempNon  is  available  only  to  law  enforcement  agencies  or  anyone   else  that  gets  a  court  order  specifically  authorizing  caller  ID  spoofing  —  for   example,  a  baeered  women’s  shelter  might  seek  such  an  order.  

(11)

Caller  Iden<fica<on  Informa<on  Defined  

Sec<on  8  in  the  law  defines  

“caller  idenNficaNon  informaNon.”

 

“(A)  CALLER  IDENTIFICATION  INFORMATION  -­‐  The  term  ‘caller  

iden<fica<on  informa<on’  means  informa<on  provided  by  a  

caller  idenNficaNon  service

 regarding  the  

telephone  number  of,

 

or  other  informa<on  regarding  the  

originaNon  of,  

a  call  made  

using  a  telecommunica<ons  service  or  IP-­‐enabled  voice  service.”  

(12)

Caller  Iden<fica<on  Informa<on  Defined  

• 

Caller  idenNficaNon  service    

– 

Whatever  service  (device  or  soaware)  is  used  to  place    

the  call  

• 

Telephone  number  of    

– 

What’s  displayed  on  the  caller  ID  

• 

OriginaNon  of  

– 

The  party  that  owns  the  number  displayed  on  the  caller  ID  

and/or  where  the  call  originated  (your  phone,  your  phone  

number,    your  hotel  room,  your  office,  etc.)  

(13)

The  Law  in  General  

“It  shall  be  unlawful  for  any  person  within  the  United  States,    

in  connec<on  with  any  telecommunica<ons  service  or    

IP-­‐enabled  voice  service,  to  cause  any  caller  iden<fica<on    

service  to  knowingly  transmit  

misleading

 or  inaccurate  caller  

iden<fica<on  informa<on  …  ”  

If  you  placed  a  call  that  showed  as  coming  from  the    

subject’s  mom’s  house,  is  that  “misleading”?  

(14)

The  Law  in  General  

• 

“With  the  intent  to  …  ”  

– 

“Defraud,  cause  harm  or  wrongfully  obtain  anything    

of  value.”  

• 

“Defraud”  

– 

Means  to  cause  financial  loss  to  another  to  bring  financial  

gain  to  oneself.  The  defini<on  also  includes  obtaining  any  

thing,  right  or  interest.  

(15)

The  Law  in  General  

• 

“Cause  harm”  

– 

This  doesn’t  have  to  be  physical.  You  can  frighten  someone  and  

thereby  cause  emo<onal  harm  or  mental  duress.  Any  legal  

defini<on  of  “harm”  would  violate  the  law.  

• 

“Or  wrongfully  obtain  anything  of  value”  

– 

An  address,  loca<on,  whereabouts  or  any  other  informa<on    

via  misleading  or  inaccurate  caller  iden<fica<on  informa<on    

=  wrongfully.  

– 

Does  it  have  “value”?  

• 

If  the  nonpublished  address  obtained  was  paid  for  =  yes.  

• 

If  the  person  “values”  what  he  or  she  told  you  =  yes.  

(16)

Common  Misunderstandings

 

1.  You’re  in  California.    

2.  You  call  a  skip  using  a  BellesLink  number;  the  caller  ID  displays  

a  New  York  212  area  code.    

Is  it  spoofing?  

• 

No  

–  You  lease  the  number  from  BellesLink  =  “telephone  number  of.”     –  You  can  be  reached  at  the  number  =  “originaNon  of.”  

(17)

Common  Misunderstandings

 

1.  You  call  a  skip.  

2.  The  caller  ID  displays  the  local  pizza  place,  a  girlfriend  or  

boyfriend,  or  a  parent’s  house  number.  

3.  You  obtain  something  (also  means  anything).    

Breaking  the  law?    

• 

Yes  

–  Not  “telephone  number  of”  =  not  your  number  

–  Not  “originaNon  of”  =  you  can’t  be  reached  at  that  number   –  Misleading  and  inaccurate    

(18)

Common  Misunderstandings

 

“What  I  do  isn’t  breaking  the  law.  My  intent  isn’t  to  cause  harm,  

defraud  or  wrongfully  obtain  anything  of  value.”  

Wrong.  Read  the  law.  

• 

Belles  Camp  “invented”  spoofing.  If  we  thought  it  was  legal,  

we’d  offer  it.  

(19)

Common  Misunderstandings

 

“Why  are  there  s6ll  spoofing  services?”  

Because  …  

• 

Not  illegal  to  provide  spoofing  

• 

Prank/entertainment  calls  not  illegal  

(20)

The  Risk  of  Interpreta<on

 

The  Truth  in  Caller  ID  Act  of  2009  has  room  for  interpretaNon.    

There  have  been  no  cases  decided  that  I’m  aware  of.  

(21)

The  Risk  of  Interpreta<on

 

Let’s  say  I’m  wrong.    

1.  It’s  not  likely  to  get  out  at  MSJ  (Mo<on  for  Summary  

Judgment).  

2.  Your  E&O  policy  won’t  cover  the  claim.  

3.  Even  if  you  win,  you  lose:  

–  You’ll  spend  thousands  of  dollars  defending  yourself.   –  You  won’t  get  your  legal  fees  back.  

–  You  won’t  be  able  to  file  a  Malicious  Prosecu<on  case.   –  It  causes  stress  to  your  family,  health  and  business.  

(22)

The  Risk  of  Interpreta<on

 

A  violaNon  will  cost  you  a  lot.    

1.  “$10,000  for  each  viola<on,  or  three  <mes  that  amount  for  

each  day  of  a  con<nuing  viola<on,  except  that  the  amount  

assessed  for  any  con<nuing  viola<on  shall  not  exceed  a  total  

of  $1,000,000″  

(23)

Cell  Phone  Pinging

 

(24)

Cell  Phone  Pinging

 

•  Compliant  examples  of  cell  phone  pinging  

–  When  wri<ng  the  bond   –  As  part  of  skip  tracing  

•  Noncompliant  examples  of  cell  phone  pinging  

–  What  not  to  do  

•  Different  laws  that  apply  to  address  locaNon  informaNon  and  privacy  

–  Loca<on  informa<on  =  the  pinging  of  a  cell  phone   –  Privacy.  Yes,  a  person’s  cell  phone  is  protected  

(25)

Loca<ng  a  Cell  Phone:  What  Is  Compliance?  

 

• 

Must  have  consent  

– 

Explicit  in  the  bond  agreement  

• 

Cannot  be  buried  in  small  print    

• 

Separate  disclosure  page  is  best  

(26)

Loca<ng  a  Cell  Phone:  What  Is  Compliance?  

 

NoNce  must  be  given  to  the  cell  phone  owner  

before  obtaining  

loca<on  informa<on.  

• 

Double  opt-­‐in  is  best.  

–  At  the  <me  the  bond  is  signed,  this  text  is  sent:  “We  would  like  to  

obtain  your  cell  phone  loca<on.  To  agree,  reply  with  YES  1234  or  NO.”   –  If  they  reply  “YES  1234,”  a  second  text  message  is  sent  (double  opt-­‐

in):  “Your  cell  phone  loca<on  has  been  obtained.  To  Cancel/Stop,     reply  with  CANCEL/STOP.  Terms  and  condi<ons.”    

–  If  they  reply  “NO,”  loca<on  informa<on  is  not  obtained.  

–  A  URL  with  sponsor’s  name,  data  reten<on  policy,  and  privacy  policy     is  required.  

(27)

Loca<ng  a  Cell  Phone:  What  Is  Compliance?  

 

If  cell  phone  loca<on  informa<on  is  ongoing  (un<l  court),  

reminder  texts  must  be  sent  each  30  days.  

•  “REMINDER.  Your  cell  phone  loca<on  informa<on  is  being  obtained.  To   Cancel/Stop,  reply  with  CANCEL/STOP.  Terms  and  condi<ons.”  

(28)

Cell  Phone  Pinging:  What  Is  Noncompliance?  

 

LocaNng  a  cell  phone  without  consent,  

following  all  laws  and  

carrier  requirements  

•  Single  opt-­‐in  or  double  opt-­‐in  is  required  –  no  excep<ons.   •  Trickery  is  not  consent.  

•  Repeatedly  tex<ng  a  cell  phone  number  un<l  it  replies  to  the  text   message:  When  the  cell  phone  replies  to  the  text  message,  the  text   messages  stop  and  the  cell  phone  owner’s  loca<on  informa<on     is  obtained.    

•  All  carriers  have  strict  rules  that  must  be  followed  by  any  loca<on   informa<on  applica<on.  

(29)

Cell  Phone  Pinging:  What  Is  Noncompliance?  

 

Obtaining  or  selling  locaNon  informaNon  without  consent  

•  Contac<ng  someone,  giving  them  a  cell  phone  number  and  obtaining  the   loca<on  of  the  cell  phone  number  from  them  

•  Purchasing  and/or  possessing  cell  phone  loca<on  informa<on  from  anyone   other  than  the  carrier  or  a  provider  approved  by  all  carriers  

(30)

Applicable  Laws  and  Cell  Phone  Privacy

 

Four  federal  laws  apply  

1.  CommunicaNons  Act  of  1934,  amended  by  the  TelecommunicaNons  Act   of  1996  

–  Imposes  a  duty  on  all  carriers  (covered  en<ty)  to  keep  customer   informa<on  confiden<al  

2.  Telephone  Records  and  Privacy  ProtecNon  Act  of  2006  (TRPPA)  

–  Amended  to  include  the  word  “loca<on,”  with  the  specific  intent  to   protect  cell  phone  loca<on  informa<on  

3.  FCC  Declaratory  Ruling,  June  27,  2013  

–  Specifically  included  “cell  phone  loca<on  informa<on”  as  confiden<al   informa<on,  i.e.,  a  confiden<al  phone  record  

(31)

Applicable  Laws  and  Cell  Phone  Privacy

 

Four  federal  laws  apply  

4.  FTC:  SecNon  5  of  the  Trade  Commission  Act  

–  Prohibits  unfair  or  decep<ve  acts  or  prac<ces  in  or     affec<ng  commerce  

–  FTC  ini<ated  suits  in  2006  that  sought  penal<es  and  injunc<ons     of  the  sale  of  telephone  records  

Every  state  has  a  law  covering  confiden<al  informa<on,  personal  informa<on   and  customer  proprietary  network  informa<on  (CPNI).  Cell  phone  loca<on   informa<on  falls  under  all  defini<ons.  

(32)

How  Does  Noncompliance    

Affect  the  Bail  Industry?

 

•  Carriers  have  had  complaints  and  hassles.  Indicators  are  that  carriers  are   phasing  out  cell  phone  loca<on  informa<on  for  the  bail  industry.  

•  Verizon,  the  No.  2  largest  carrier,  has  already  quit  approving  cell  phone   loca<on  apps  for  anything  bail-­‐related.  

•  Locaid,  the  largest  loca<on  informa<on  plavorm,  won’t  submit  anything     bail-­‐related.  

•  It  seems  doubvul  that  bail  industry  cell  phone  loca<on  apps  will  survive.   •  How’d  we  get  here?  Noncompliance.  

(33)

Effec<ve  and  Compliant  Skip  Tracing  Techniques

 

• 

www.belleslink.com

 →  

BellesLink  Learn  Skip  Tracing  blog

 

• 

We  have  23  years  of  experience,  millions  of  phone  calls,  

thousands  of  cases.  

–  We  do  what  our  customers  tell  us.  

• 

Be  hard  on  your  techniques;  look  for  holes.    

(34)

Effec<ve  and  Compliant  Skip  Tracing  Techniques

 

What  works?  

• 

Compliance.    

–  Instead  of  spoofing,  use  a  local  number  combined  with  a     toll-­‐free  number.  

• 

Always  plan  the  call  in  reverse.  

• 

More  than  80  percent  of  all  calls  go  to  voice  mail.    

–  Build  your  strategy  around  effec<ve  messaging.  

(35)

Effec<ve  and  Compliant  Skip  Tracing  Techniques

 

What  works?  

• 

Gexng  response  =  linking  everything  together.  Create  the  

impression  you’re  calling  from  the  25th  floor  of  a  skyscraper.  

–  Voice  mail  message  should  match  gree<ng.  

–  Caller  ID  should  match  voice  mail  message  and  gree<ng.   –  Extensions  should  match  voice  mail  message.  

–  Texts  should  match  emails.  

–  Phone  numbers,  gree<ngs,  voice  mail  messages,  extensions,  texts     and  emails  —  everything  needs  to  match.  

• 

Use  services  that  save  <me:  copying  and  pas<ng,  cobbling  

together  services,  case  management.  Time  saved  =  more  <me  

for  skip  tracing.  

(36)

Effec<ve  and  Compliant  Skip  Tracing  Techniques  

 

What  doesn’t  work?

 

• 

Repeatedly  calling  un<l  they  answer.  

–  Wastes  <me  

–  Puts  you  on  the  defensive  if/when  they  do  answer  =  “Why  do  you  keep   calling  and  hanging  up?”  

–  Overall  poor  technique;  <me-­‐consuming,  can’t  use  messaging,  cases   stack  up,  you  have  no  idea  who’s  calling  —  why  or  from  where  

• 

Using  the  “Frankenstein”  technique  

–  Burner  phone,  free  searches,  three  phone  services,  four     databases,  etc.  

–  Nothing  links  together  

–  Time-­‐consuming,  a  headache  to  keep  track  of  it  all   –  Tripping  over  a  dollar  to  pick  up  a  nickel  

(37)

Effec<ve  and  Compliant  Skip  Tracing  Techniques  

 

What  doesn’t  work?

 

• 

Using  services  that  aren’t  designed  for  skip  tracing  

–  There’s  a  reason  your  industry  or  “skip  tracing”  isn’t  men<oned   anywhere  on  their  website.  

(38)

Summary  

• 

There  is  no  magic  database.  

Cell  phone  pinging  and  caller  ID  

spoofing  are  not  compliant.  

• 

Create  more  Nme  

for  skip  tracing.  

• 

Focus  on  compliance  

–  best  prac<ce,  best  for  business.  

• 

 Support  trade  groups  

such  as  PBUS.  

–  There’s  power  in  numbers.  Each  addi<onal  member  you  bring  into  this   associa<on  amplifies  the  associa<on’s  ability  to  accomplish  its  goals.  

(39)

Summary  

Embrace  co-­‐opeNNon.

– www.mayet.som.yale.edu/coope<<on

Co-­‐opeNNon  means  coopera<ng  to  create  a  bigger  business  

“pie”  while  compe<ng  to  divide  it  up.  By  working  together,  you’ll  

be  able  to  get  the  changes  that  you  need  accomplished.  You’ll  be  

able  to  define  and  grow  the  “pie”  and  compete  based  on  ability,  

(40)

Thank  You!  

A  Special  Resource  for  PBUS  Conference  Aeendees  

info.belleslink.com/pbus2014

 

Contact  Me  

References

Related documents

Individualized parent-mediated interventions included (a) bedtime fading and sleep restriction (Vriend, Corkum, Moon, &amp; Smith, 2011) to increase physiological sleep pressure

This service displays the Number of the incoming caller on the sub- scriber’s telephone, if the subscriber’s phone has a Caller ID Display screen or Caller ID Display unit.. Refer

Please contact your dealer or phone company to confirm if the Caller ID service is available in your area.

With a PARTNER display telephone and the integrated Caller ID capability that’s built into PARTNER ACS, you have the option of seeing the caller name and phone number for

• Caller ID and number displaying on a subscriber’s device - allows you to inform the caller about incoming calls by displaying this information on the phone screen, and also

Activate Block Caller ID Deactivate Block Caller ID Block Caller ID Once Unblock Caller ID Once Activate Call Forwarding (All Calls) Deactivate Call Forwarding (All Calls)

Policies approved by the Commission for first reading are then circulated to ACCJC accredited institutions via email, and to other interested parties via online posting, for

• Main Phone Number routes to all after a “welcome” message • Mobile divert. displays the caller id of the original