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COMMENTS AND RATINGS FOR

G.G. Plumbing

7 Melrose Avenue, Paisley PA2 9HZ Telephone: 01505 816 313 - Mob: 07881 901 303

All comments and ratings received for this trader are collected here

to help you make a decision when choosing your trusted trader.

We have recorded the number of reviews submitted for this trader, and

the average satisfaction rating out of 10

(where 1 = very poor and 10 = excellent).

NUMBER OF REVIEWS SUBMITTED: 45

CUSTOMER SATISFACTION RATING:

9.8

The customer satisfaction rating was calculated from the following four

questions which were rated

1

for very poor, to

10

for excellent:

Customer Satisfaction

Average out of 10

Value for Money

How reasonable were the charges for the work undertaken

9.8

Quality of Work

How satisfied were you with the quality of the job on completion

9.9

Service

How professional, courteous and considerate was the trader

9.8

Disruption

Did the trader leave your premises in a clean and tidy condition

9.8

We also asked the following questions:

Did the trader...

YES

NO

N/A

explain all costs

(Including labour, VAT, call out charges, etc)

82%

0%

18%

give you an estimate or quotation at the start of the

job

67%

4%

29%

keep you informed of any changes

(Including costs, timeframe, etc)

53%

0%

47%

give you a receipt or invoice at the end of the job

58%

26%

16%

Question

YES

(2)

2

CUSTOMER COMMENTS

Received

12th February 2014

Description of work

Renew down pipe from toilet cistern, new washers on wash hand basin on bath taps.

Comments

Very satisfied with work done. Also prompt when requested service.

Value for Money

Quality of

Work Service Disruption

CUSTOMER RATINGS OUT OF 10: 10 10 10 10

Received

12th February 2014

Description of work

Fit replacement power shower, fit replacement mixer tap.

Comments

Quick, efficient and reasonable prices for these jobs. Only a bit let down by some delays in responding to calls and messages.

Value for Money

Quality of

Work Service Disruption

CUSTOMER RATINGS OUT OF 10: 10 10 8 10

Received

14th August 2013

Description of work

Fixed seized valves and install new washing machine.

Comments

Could not be happier with the work. Carried out in a friendly and efficient manner.

Value for Money

Quality of

Work Service Disruption

(3)

3

Received

11nd July 2013

Description of work

Bath not draining away – blockage cleared.

Comments

I was extremely happy with the service provided and the price. I was only charged £20 for the job and GG Plumbing

responded very quickly to my call. I was also given useful advice to prevent/deal with the problem if it happens again.

Value for Money

Quality of

Work Service Disruption

CUSTOMER RATINGS OUT OF 10: 10 10 10 10

Received

2nd July 2013

Description of work

Repaired flush system in bathroom cistern.

Comments

Attended to the problem with bathroom very quickly.

Value for Money

Quality of

Work Service Disruption

CUSTOMER RATINGS OUT OF 10: 10 10 10 10

Received: 11th May 2013

Total Cost of Works: £30

Description of work: Repairs to a leaky

pipe.

Comments: Quick, efficient and clean

service.

Value for Money

Quality of

Work Service Disruption

(4)

4

Received: 29th April 2013

Total Cost of Works: £40

Description of work: Supply and fit new

tap heads to basin.

Comments: Excellent service. Will

definitely recommend GG Plumbing and contact them in future.

Value for Money

Quality of

Work Service Disruption

CUSTOMER RATINGS OUT OF 10: 10 10 10 10

Received: 19th March 2013 Total Cost of Works: £20

Description of work: Replacing taps in

toilet sink.

Comments: Really pleased with price and

standard of work. A really nice person, would definitely use again.

Value for Money

Quality of

Work Service Disruption

CUSTOMER RATINGS OUT OF 10: 10 10 10 10

Received: 19th March 2013 Total Cost of Works: £20 Description of work: Burst pipe. Comments: Fast response to call, work

carried out efficiently. Plumber polite and friendly.

Value for Money

Quality of

Work Service Disruption

(5)

5

Received: 19th March 2013 Total Cost of Works: £15

Description of work: Toilet repair. Comments: None.

Value for Money

Quality of

Work Service Disruption

CUSTOMER RATINGS OUT OF 10: 10 10 10 10

Received: 12th March 2013

Total Cost of Works: £30

Description of work: Replacing a broken

connection on washing machine, taping stock-cock joint.

Comments: Time well taken to diagnose

problem. No extra charge for going for replacement part. Problem explained clearly. Disruption minimal.

Value for Money

Quality of

Work Service Disruption

CUSTOMER RATINGS OUT OF 10: 10 10 10 10

Received: 16th January 2013

Total Cost of Works: £25

Description of work: Replace washer in

outside tap.

Comments: Completed job and at every

stage explained what he was doing and gave useful info for future ref.

Value for Money

Quality of

Work Service Disruption

(6)

6

Received: 13th November 2012

Total Cost of Works: £25

Description of work: Repair to pop-up

waste plug.

Comments: Good price, good job well

done.

Value for Money

Quality of

Work Service Disruption

CUSTOMER RATINGS OUT OF 10: 10 10 10 10

Received: 31st July 2012 Total Cost of Works: £35

Description of work: Fix a leak under bath,

replace bath waste. Leak fixed at toilet also.

Comments: Previous firm quoted £180 for

same job and caused additional work to be done. Graham was fantastic and fixed both problems.

Value for Money

Quality of

Work Service Disruption

CUSTOMER RATINGS OUT OF 10: 10 10 10 10

Received: 23rd July 2012 Total Cost of Works: £30

Description of work: Replaced parts in

toilet cistern.

Comments: Plumber did a good job and

was very pleasant throughout.

Value for Money

Quality of

Work Service Disruption

References

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