Central Pennsylvania Transportation Authority
1230 Roosevelt Avenue York, PA 17404T: 1.800.632.9063F: 717.848.4853www.rabbittransit.org
June 9, 2016
RE: Montour County Shared Ride Program and Medical Assistance Transportation Program (MATP)
Dear Shared Ride/MATP Rider:
The Montour County Commissioners have appointed rabbittransit as the Shared Ride Coordinator for Montour County, effective July 1, 2016. rabbittransit is a multi-county municipal transportation authority, which currently oversees shared ride operations in York, Adams, Columbia, Cumberland, Franklin and Northumberland Counties.
Previously, the Montour County Transportation Departments served as the Shared Ride
Coordinator for the county. Under the partnership agreement, Montour County Transportation will no longer be a county-based department and will be consolidated into one program managed by the rabbittransit organization. Customers should notice little to no change in the delivery of shared ride services – same drivers and same fares.
Regarding the MATP program, please see the list of specifics below:
Mileage reimbursement forms are due by the 5th of each month. Reimbursement checks are processed once a month on the Friday closest to the 15th of the month.
Mileage reimbursement forms should be mailed to rabbittransit
Attention: Mobility Planning 1230 Roosevelt Avenue York, PA 17404
Customers who require a personal care assistant, sometimes referred to as an escort, will need to complete the attached Personal Care Assistant Form, which requires a doctor’s verification.
Included in this mailing are some helpful hints. Additional information can be found by visiting our website at www.rabbittransit.org/montour.
For trip requests before July 18, please call Montour County Transportation to schedule your trip. rabbittransit will begin taking reservations on Tuesday, July 5, 2016, for trips on or after July 18, 2016. You can contact the rabbittransit Call Center at 1-800-632-9063. The Call Center is open between 7:00AM and 7:00PM, Monday through Friday, and between 7:45AM and 3:00PM on Saturday.
Riders who have co-pays for their trips may not see changes to these amounts, but should confirm the actual co-pay amount at the time of trip reservation.
If you have any questions or need to make trip reservations, please contact rabbittransit Customer Care Center at 1-800-632-9063.
Sincerely,
There is no transportation provided on the following major holidays: New Year’s Day, Easter,
Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.
Purchase tickets online or by mail. If purchasing by mail, please send a check
and a completed order form to: rabbittransit, 1230 Roosevelt Ave., York, PA
17404. Note: Cash is accepted for co-payment onboard the vehicle. Please
have the exact change ready. Drivers are not permitted to give change.
Ticket Purchases
Holiday Schedule
Don’t Be a “No-Show”!
No longer need your trip(s)? Give us a call at least
one hour before your scheduled pick-up window to
cancel without penalty.
www.
rabbit
transit.org 1-800-632-9063
Guidelines & Policies
Trip Reservation Helpful Hints
Customer Call Center Hours
Weekdays: 7:00AM — 7:00PM
Saturdays: 7:45AM — 3:00PM
Montour County
Shared Ride Transportation
When calling, please be prepared to provide information as it relates to your trip(s).
Customer Care Representatives will provide service guidelines for when a vehicle will be in
certain areas at certain times. Trip times should fall within those guidelines.
All reservations must be made by 12:00PM Noon the business day before; however, you
may request a reservation as far ahead as 2 weeks. We suggest avoiding Mondays from
7AM—9AM, which is a peak call time.
You must speak with a person - voicemail requests for trip reservations will
NOT
be accepted.
Passengers are responsible for obtaining pick-up times. An Automated Phone System will
call the evening before the trip to confirm the pick-up time and will provide a window of 30
minutes around your scheduled trip times (i.e. if the trip time given is 4PM, be ready from
3:45PM to 4:15PM).
Be ready & watch for your vehicle at the agreed pick-up location during the 30-minute window.
Vehicles will only wait five (5) minutes once they arrive at the scheduled location.
Please communicate the time your appointment will be over with the Customer Care
Repre-sentative. If you are unsure, please tell the repreRepre-sentative.
Do you fear using public transportation?
Do you want a more active and independent lifestyle?
Do you find yourself worrying about how you are going to get
to your appointment
?
Regarding the MATP program, please note the items below:
Mileage reimbursement forms are due by the 5th of each month.
Reimbursement checks are processed once a month on the Friday closest
to the 15th of the month.
•
Mileage reimbursement forms should be mailed to
rabbittransit, Attention: Mobility Planning
1230 Roosevelt Avenue, York, PA 17404
rabbittransit provides ride guides
upon request.
Additional Information can be found on our
website at www.rabbittransit.org
Just click the shared ride tab.
Types of information available online
Applications for Programs
Travel Guidelines
Travel Training Information
Paratransit Copay Ticket Purchase & Order Forms
Call Us
For
Mileag
e Form
Do You Need Assistance When You Travel?
Personal care assistants (previously referred to as escorts) are permitted. They must be pre-approved by rabbittransit. There is a form that your doctor will need to complete. If you would like the form, please contact us by phone or email - info@rabbittransit.org