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service description Colocation of Equipment Infrastructure as a Service

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easy to adopt, easy to use, easy to leave

service description

Colocation of Equipment

Infrastructure as a Service

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Service description SC-SVC-02, version 4.0 Colocation of Equipment © Skyscape Cloud Services Limited, 2013 Open Page 2 of 7

Contents

Overview ... 3

Example use cases ... 3

Pricing ... 4 Trial service ... 4 Information assurance ... 4 Product features ... 4 Technical features ... 5 Service options... 5 Service levels ... 5 Appendix ... 6

On-boarding and off-boarding ... 6

Service management ... 6

Service constraints ... 6

Training ... 6

Ordering and invoicing ... 6

Service lead time ... 6

Termination ... 6

Consumer responsibilities ... 7

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Overview

The Skyscape Colocation of Equipment service provides basic colocation facilities for customer hardware. When customers wish to move onto the Skyscape Assured Cloud platform we recognise there might be a need to co-locate some physical hardware e.g. Network Devices, Custom hardware etc in order to ensure the applications run successfully. This Service Description sets out the details for the colocation of such equipment.

Skyscape’s service has been designed specifically of for the UK public sector and is available only to the UK public sector. The service supports and complies with all relevant areas of the Government ICT Strategy and Information Principles for the UK Public Sector. Skyscape’s datacentres are some of the most energy efficient in the world and as such support the Green Government ICT Strategy in full.

Example use cases

 Clients wishing to host specific hardware that cannot be virtualised e.g. Oracle RAC environments, Hardware Security Modules, etc

 Networking equipment for the connection to the Skyscape environment e.g. AEP X–Kryptors, CPA devices

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Service description SC-SVC-02, version 4.0 Colocation of Equipment © Skyscape Cloud Services Limited, 2013 Open Page 4 of 7

Pricing

There is a one off cost of £2000.00 for the initial configuration of the environment.

The monthly price for service is £500. This is irrespective of whether the full 10U of space and 1Kw of power is consumed or not. It is a fixed price.

Additional services may be purchased through the Skyscape SFIA rate card.

Commitment Discount

Customers can gain a discount off the standard rates by making a commitment for minimum monthly amounts during a 12 month period. The commitment relates to spend during the period (rather than VM’s or GB’s) as follows:

PO Value Discount Level

<£100K 0%

£100K-£249K 5%

£250K-£499K 9%

£500K-£749K 13%

£750K+ 16%

Customers will be required to raise a non-conditional purchase order for the required net amount (after discount) which will entitle them to receive services up to the value of the gross (pre-discount) amount. Customers will be required to break-down the commitment with monthly spend amounts – any amount not consumed within an individual month will not be rolled forward to a subsequent month. Discounts are per purchase order only.

Worked Example:

If you know that you will spend at least £300,000 per year with Skyscape, you can make that commitment and receive an effective 9% discount. We would require a PO of £273,000 (£300,000 less 9%) which will be payable even if you don’t consume that level of Skyscape services within 12 months. Any consumption in excess of £300,000 will be billable at the standard Skyscape rates unless a new commitment is made.

Trial service

Not available

Information assurance

 Skyscape hold independent ISO9000, ISO20000 and ISO27001 accreditations which underpin our business operations and Cloud Platform.

 All datacentres are highly resilient Tier3, UK sovereign and separated by >50 miles for geographical diversity.

 Skyscape staff are Security Cleared and based in the UK.

Product features

The Skyscape Colocation of Equipment helps customers where they need to have specific hardware devices collocated in the Skyscape environment.

The service provides the following features;

 Colocation of hardware inside the Assured Skyscape Data Centre suites.

 Provision for up to 10U of space.

 Up to 12 network ports of connectivity as standard. Extra ports will be at an additional cost.

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This service is designed for small and simple colocation requirements as per the features above. For more onerous colocation requirements, please consider the services provided by Skyscape partners. Skyscape would be pleased to make an introduction if required.

Technical features

Skyscape can offer this service for a number of physical devices. Please contact Skyscape to ensure your devices are compatible with this service and your requirements can be met;

 Secure lockable racks

 Located within Data Centre suites which are secure and Pan Government Accredited to IL3

 All access is escorted by a Skyscape member of staff or will this be Ark with Smart hands???

 Up to a maximum of 10U of rack space.

 Only one lot of 10U per customer is available.

 Up to 12 network ports of connectivity

 A standard of 4 visits per year for standard maintenance work. These will be escorted as per the process. Emergency access can be arranged if warranted and justified.

 Backup of the consumer equipment is not included in this service.

Service options

There are no product or service options available for this service. Organisations are recommended to consider services offered by Skyscape partners if a more comprehensive or flexible service is required. Skyscape would be pleased to make an introduction if required.

Service levels

There is no Service Level offered with this service. Customer visits need to be requested at least 3 working days in advance. The visit request needs to be raised via the Skyscape Support Portal. All visitor information required to comply with the Data Centre rules and regulations must be provided. Failure to provide the correct information will result in a delay to access. Standard visits must start and finish within the core hours of 0900-1730, Monday through Friday. Emergency access will be managed on a case by case basis. No access on Bank Holidays

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Service description SC-SVC-02, version 4.0 Colocation of Equipment © Skyscape Cloud Services Limited, 2013 Open Page 6 of 7

Appendix

On-boarding and off-boarding

On-boarding

Skyscape and the Consumer will complete a profile which details a list of named individuals for the Data Centre Access control list.

Skyscape will provide an overview of the rules for the Data Centres and Skyscape suite so that the customer is aware of the appropriate controls in place. This will ensure that all rules are adhered to when accessing the suite. On-site Crypto visits need to be escorted by a member of the Skyscape Compliance team.

Clients will be issued with a key for their rack space. Skyscape will keep a copy of the key for

emergencies. All keys need to be stored securely by the Skyscape Compliance team, and a key signature sheet signed by the client when their key is issued. When a client comes to site for work, they need to ensure that they bring their own key with them. When a client vacates their co-lo space, they must ensure that the key is returned to Skyscape. Site visits need to be requested via a Change Ticket to Skyscape

Service management

A comprehensive secure online Portal will provide the most common Service Management

functionality and address most requirements. All DC visits will need to be requested via the Portal. This can be done by loging a Service Request which will be actioned within the specified service level.

Service constraints

Skyscape is not responsible for any management, support or warranties relating to the equipment. All 3rd party vendor management for maintenance activities must be managed by the customer. Skyscape will adhere to the following in terms of maintenance windows;

“Planned Maintenance” means any pre-planned maintenance of any infrastructure relating to the Services. Skyscape shall provide the Client with at least twenty four (24) hours’ advance notice of any such planned maintenance:

Planned maintenance of Skyscape’s infrastructure relating to the Services shall happen between the hours of 00:00 and 06:00 (UK local time) Monday to Sunday and/or between the hours of 08:00 and 12:00 (UK local time) on a Saturday and/or Sunday. No planned maintenance will take place on a Saturday unless agreed in advance by both parties;

Planned Maintenance shall be excluded from any availability calculation in regard to service credits but shall be included in the monthly service reporting;

“Emergency Maintenance” means any emergency maintenance of any of the infrastructure relating to the Services. Whenever possible, Skyscape shall provide the Client with at least six (6) hours’ advance notice:

Whenever possible Emergency Maintenance of Skyscape’s infrastructure will happen between the hours of 00:00 and 06:00 (UK local time) Monday to Sunday and/or between the hours of 08:00 and 12:00 (UK local time)on Saturday and/or Sunday unless there is an identified and demonstrable immediate risk to a Clients environment; Emergency Maintenance shall be excluded from any availability calculation in regard to service credits but shall be included in the monthly service reporting.

Training

Skyscape will ensure that the customers are briefed on the correct procedures that need to be followed for Data Centre access.

Ordering and invoicing

Billing for the service is monthly in arrears. Payment can be via Purchase Order and Direct Debit. Skyscape are preparing to be able to accept Debit/Credit Card payments (e.g. Government Procurement Card) – please enquire at time of order to check whether this is available.

Service lead time

Organisations are required to have a consultation session to ensure that roles and responsibilities are defined. Detailed specifications for the hardware to be collocated need to be sent to Skyscape so the power, space and connectivity options can be implemented. All architectures need to be agreed before commencement of the service.

Termination

Terms

At the point of termination, all consumer data, accounts and access will be permanently deleted, and will not be able to be subsequently recovered or restored. Skyscape will work with customers to arrange for the removal of collocated equipment on termination of the service. Skyscape are not responsible for the disposal and removal of the customer equipment.

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Costs

If a client does not remove their equipment within a 3 month period they will be charged for the costs of Skyscape undertaking the removal and secure destruction of the equipment.

Consumer responsibilities

The consumer is responsible for their own

equipment, this includes the hardware maintenance for their equipment and any management of 3rd party suppliers. The consumer is responsible for ensuring any 3rd parties adhere to the Skyscape Data Centre rules and regulations. Skyscape cannot have direct dealings with 3rd parties without a customer representative present.

Technical requirements

Consumers will require appropriate network connectivity such as internet access (IL0-IL2) or accredited connectivity such as a government secure network (IL3) to the Skyscape Cloud Platforms. Connectivity via the internet, a

government secure network (PSN, GSI) or private leased line is available but may incur additional charges if the hosting of CPE routers is required - see the pricing section for more details. Where required, Consumers are responsible for procuring and managing appropriate devices or software to meet the requirement for data security over the various forms of connectivity.

Consumers have a number of options to choose from with Skyscape to access their environment dependant on their requirement. The below are guides to demonstrate what is possible but may require further engagement to explain further: IL0 – 2

 Standard Internet connectivity over common protocols (HTTP, HTTPS, SSH, etc)

o Non-standard ports considered via Service Request

 Secure commercial grade VPN

o Self-managed Site-to-Site IPSEC VPN to the Skyscape compute environment

o Self-managed SSL VPN to the Skyscape compute environment

 PSN - You might need to assign part of your PSN IP allocation to your services hosted by Skyscape

 Leased Line (CAS(T) compliant) or non-CAS(T) using CPA/PEPAS overlay encryption

IL3

 Preferred connectivity is over a

Government Secure Network such as GSI or PSN

 PSN/GSI - You might need to assign part of your PSN/GSI IP allocation to your services hosted by Skyscape

 PSN or CAS(T) Leased Line (IL3 over IL2) o CPA/PEPAS approved solution

providing overlay encryption (e.g. Cisco ISR/ASR)

 IL0 (e.g. Internet or non CAS(T) circuit) to IL3 VPN

o Site-to-Site VPN using CAPS approved solutions (e.g. Ultra AEP Xcryptor)

o CPA assured solution where Foundation Grade assurance is appropriate (e.g. Cisco ISR/ASR)

 IL3 Leased Line (assured network connection

References

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