PSE&G Flood Lessons Learned

PSE&G Flood Lessons Learned

2012 M t l Aid S it

2012 Mutual Aid Summit

Paul Pirro Paul Pirro

Manager - Technical Services Public Service Electric & Gas Co.

TROPICAL STORM FLOYD - 1999 TROPICAL STORM FLOYD - 1999

1999 STORM DAMAGE

ƒ 17,834 Customers had gas service restored, g

ƒ Over 90% were restored within 6 days

ƒ Telephone Communication in Northern N.J. was Telephone Communication in Northern N.J. was poor after Hub Station damage

ƒ GSIMS in Northern Zone Down for 4 Daysy

ƒ Oradell Gas District Severely Damaged

ƒ Electric Outages prevented Sump Pumps from Electric Outages prevented Sump Pumps from working, causing isolated flooding

RECOMMENDATIONS from 1999 RECOMMENDATIONS from 1999

RECOMMENDATIONS from 1999 RECOMMENDATIONS from 1999

ƒ Develop Storm Restoration S f t P d

Safety Procedure

ƒ Develop Procedure for Performing Initial/Daily Performing Initial/Daily

Field Assessment of Flood Conditions I l P ƒ Implement Process to Identify Customers Restored ƒ Develop Paperwork Process for Tracking Restoration Work

RECOMMENDATIONS from 1999 RECOMMENDATIONS from 1999 ƒ Determine Alternate ƒ Determine Alternate Command Center Locations ƒ Identify Potential

Command Post Locations Strengthen Coordination

ƒ Strengthen Coordination with OEMs

ƒ Establish Criteria for Daily y Teleconferences

RECOMMENDATIONS from 1999 RECOMMENDATIONS from 1999

ƒ Establish Procedure for Utilizing MUTUAL AID Crews

I t St

ƒ Incorporate Storm

Response in District Duty Training

ƒ Develop operational guidelines for cross-business roles and business roles and responsibilities

April 2007 – Nor’Easter Flood April 2007 – Nor’Easter Flood

Review Of Damage & Lessons Learned Review Of Damage & Lessons Learned

Nor’easter Settles Over New Jersey on 4/15/07 Nor’easter Settles Over New Jersey on 4/15/07

Passaic River - Flood Predictions Passaic River - Flood Predictions

Rivers & Streams Consumed Surrounding Streets Rivers & Streams Consumed Surrounding Streets

High Water Consumed Many Vehicles High Water Consumed Many Vehicles

Fire Departments Rescued Many from Stranded Vehicles

Fire Departments Rescued Many from Stranded Vehicles

Stranded Vehicles Stranded Vehicles

Floodwater Consumes First Level of Home Floodwater Consumes First Level of Home

Flooding Caused Bridge Damage & Concern for Exposed Gas Mains

Flooding Caused Bridge Damage & Concern for Exposed Gas Mains

for Exposed Gas Mains for Exposed Gas Mains

Overhead View of Paterson Flooding Overhead View of Paterson Flooding

Entire Neighborhoods Evacuated in Hackensack

Entire Neighborhoods Evacuated in Hackensack

Overhead View of Wayne Flooding Overhead View of Wayne Flooding

Downtown in Manville Downtown in Manville

Multiple Street Closures Multiple Street Closures

Electric Outages Contributed to Flooded Basements

Electric Outages Contributed to Flooded Basements

Municipal Inspectors Worked in Partnership with PSE&G

2007 FLOOD LESSONS LEARNED

Lessons Learned Team Mission:

• Enhance PSE&G’s storm recovery process

• Identify possible measures for improving performance during a flood restoration

during a flood restoration

• Assure that procedures for communicating with customers and other stakeholders are sufficient

2007 STORM DAMAGE

ƒ 9,407 customers impacted by regional flooding, p y g g

ƒ Oradell Gas District severely damaged (again)

ƒ Centralized Distribution Emergency Response Center Centralized Distribution Emergency Response Center (DERC) controlled incident command process

ƒ Command Posts established at 7 locations

SHAREPOINT – GAS RESTORATION INTRANET SITE

SHAREPOINT – GAS RESTORATION INTRANET SITE

INTRANET SITE INTRANET SITE

ƒ Tools for planning and monitoring restoration activitiesp g g

ƒ Documents for internal & external communication

ƒ Documents for tracking restoration progressDocuments for tracking restoration progress

ƒ Internal links for Emergency Procedures, Knowledge Management, Municipal Officials and PSE&G resourcesg , p

ƒ External links for monitoring River Flooding, Weather, OSHA, CDC and FEMA

RECOMMENDATIONS RECOMMENDATIONS

ƒ Establish periodic Gas Restoration process reviewp p

ƒ Reinforce use of Incident Command Structure

ƒ Evaluate process for performing pre-emptive gas Evaluate process for performing pre emptive gas service turn-offs ahead of flood event

ƒ Install Debris Caps at critical valve locations in flood p prone areas

ƒ Enable system design to identify parameters for customer outages

Use of Debris Caps Use of Debris Caps

ƒ Keep debris out of valve box ƒ Keep debris out of valve box ƒ Provide quicker access to

valve head

ƒ Provide lockable protection against unauthorized use ƒ www.debriscaps.com

Sharepoint Tools Benefit Various Users Sharepoint Tools Benefit Various Users

ƒ Gas Distribution ƒ Appliance Service

ƒ Large Customer Support ƒ Inquiry Center Support ƒ OEM Liaisons

ƒ Command Center Support ƒ Command Center Support ƒ BPU Liaisons

ƒ Corporate CommunicationsCorporate Communications ƒ Safety Leaders

RECOMMENDATIONS RECOMMENDATIONS

ƒ Populate streets and flood zones in “Flood Restoration p Tracking Template”

ƒ Develop flood contingency for redirecting ons, turn-offs, service reconnects and lower priority work

ƒ Enhance GIS mapping functionality to study flood stage data for flood-prone areas

ƒ Use Sharepoint Gas Restoration site to support future gas restorations

Restoration Process Folders

Industry Websites

Corporate Websites

Tool Box for Planning and Monitoring Gas Restoration

Offices of Emergency Management – Supporting Documents

Damage from Hurricane Irene – 2011 Damage from Hurricane Irene – 2011

Hurricane Irene Caused Significant Storm Damage in NJ Hurricane Irene Caused Significant Storm Damage in NJ

Hurricane Beats Up Asbury Park Boardwalk Hurricane Beats Up Asbury Park Boardwalk

PSE&G Gas Delivery Employees Helped to Stand By Downed Electric Lines Until Floodwater Receded PSE&G Gas Delivery Employees Helped to Stand By

Downed Electric Lines Until Floodwater Receded Downed Electric Lines Until Floodwater Receded Downed Electric Lines Until Floodwater Receded

NJ River Flooding After Hurricane Irene NJ River Flooding After Hurricane Irene

No Electric! No Gas! No Access! No Electric! No Gas! No Access!

Restoration Begins When Floodwater Recedes Restoration Begins When Floodwater Recedes

Boating in Hoboken Boating in Hoboken

OEM Reps Hailing a Water Taxi in Jamesburg? OEM Reps Hailing a Water Taxi in Jamesburg?

Emergency Response is Difficult During a Flood Emergency Response is Difficult During a Flood

Severe Flooding Caused Major Damage to Streets Severe Flooding Caused Major Damage to Streets

Critical Section of Route 287 is Washed Away Critical Section of Route 287 is Washed Away

Severe Flooding Caused Major Damage to House Foundations Severe Flooding Caused Major Damage to House Foundations

Flood Damage Creates a Lot of Debris in Little Falls, NJ Flood Damage Creates a Lot of Debris in Little Falls, NJ

Cleanup Is Ugly After Stagnating Water Recedes Cleanup Is Ugly After Stagnating Water Recedes

Muddy Floodwater Presents Major Challenges Muddy Floodwater Presents Major Challenges

NJ Severe Flooding NJ Severe Flooding

NJ Severe Flooding NJ Severe Flooding

Millburn, NJ Millburn, NJ

Muddy Road to New Brunswick – Route 18 North Muddy Road to New Brunswick – Route 18 North

2011 Looks Like 1999 Again in New Brunswick 2011 Looks Like 1999 Again in New Brunswick

36,000 Gas Customers Faced Hopelessness and Despair 36,000 Gas Customers Faced Hopelessness and Despair

NJ Governor Reached Out for Federal Aid NJ Governor Reached Out for Federal Aid

President Obama Provides Relief for Paterson President Obama Provides Relief for Paterson

FOR MORE INFORMATION

ƒ Paul PirroPaul Pirro

• Technical Support Leader • Gas Delivery Technical Support -S i fi ld Springfield • 24 Brown Avenue Springfield NJ 07081 Springfield, NJ 07081 973-912-3239

• paul pirro@pseg com