Ambuj Goyal General Manager IBM Information Management Software IBM # Corporation 1

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(1)

Ambuj Goyal

General Manager

(2)

Complexity: Can We Go Back in Time?

Information is Everywhere

DFK Data Warehouse General Ledger AP Sales Corrections PO Receiving Return to Vendor Warehouse Management Credit App Employee Change Notice OTHER APPS - PC

ACCTS REC APPS - PC INVENTORY CONTROL APPS - PC INVENTORY CONTROL APPS - PC

Journal Entry Tool Kit Scorecard Resource Scheduling P09 - P17 Cyb. Millennium Millennuim 3.0

Banks - ACH and Pos to Pay Cobra Stock Status Polling On-line New Hire Entry CTS Plan Administrators (401K, PCS, Life) D01 Post Load Billing Home Deliveries -Transfers Planning Purchase Order Solution Software Inventory Info Interface Sales Posting Price Management System Cycle Physical Inventory SKU Information Customer Repair

Tracking I35 Early Warning System Merchandise Analysis I13- Auto Replenishment CTO Intercept Counts Employee Purchase Tex A ACH Stock Options Customer Perceived In-Stock Tx SS Capital Projects Fixed Assets Recon File Repair EDI Coordinator

Mesa Data NEW Soundscan

Resumix Op. Store Budget Reporting Tally Sheet Cash Receipts/Credit House Charges Ad Expense -Promo Analysis Price Marketing Support BMP - Bus performance Mngt Store Scorecard Price Testing Media Bonus/HR Hand Scan Apps Shows POS Sales Tax A04 - Cust Refund Chks Equifax Credit Cellular Rollover Satellite System Scanning VAN SKU Rep Host to AS400 Communication Layaways Bus Systems V04-Sign System Count Corrections N. P01-Employee Masterfile Customer Order ABC Co Universal Account Reconcilliation Depository Banks Cell Phones - ISP Tracking AAS PO Cash Over/ Coop SKU Selection Tool SKU Performance Supplier Compliance 1 DRK ABBX

Misc Accounting/Finance Apps - PC/NT

AIMS Mngr Approval Batch Forcasting Ad Measurement AIMS Reporting Ad Launcher Mkt Reactions Spec Source website Rebate Transfer Sign System Writer Workspace PowerSuite Store Monitor Calendar Stores & Mrkts Due Dates Smart Plus Insertions Orders Budget Analysis Tool Print Costing Invoice App Reports Broadcast Filter Smart Plus Launcher General Maintenance Printer PO Printer Maintenance Vendor Maintenance Vendor Setup Connect 3 Connect 3 Reports Connect 3 PDF Transfe Spec Source SKU Tracking S20-Sales Polling Prodigy PSP In-Home Repair Warranty Billing System Process Servers (Imaging)

(3)

… a service?

A repeatable

business task

– e.g.,

check customer credit;

open new account

What is …..?

… service orientation?

A way of integrating your

business as linked

services

and the outcomes that

they bring

… service oriented

architecture (SOA)?

An IT architectural

style

that supports

service orientation

… a composite

application?

A set of related &

integrated

services that

support a business

process built on an SOA

(4)

SOC: Rapidly Creating Incorrect Results

Exposing The Information Problems Faster

(5)

-Change And Improvement Have Been Daunting

How do I

deliver business

flexibility ?

(6)

Service Oriented Computing

Information as a Service is Key

…You will waste your investment in SOA unless you have enterprise

information that SOA can exploit…

Industry Analyst, 2005

…An enterprise-wide information architecture increases the chance of

success for service oriented architecture efforts by at least 70%...

(7)

Coffee Beans GTIN

20012294219421

CAN

Code : 21204

USA

Code : 21192

BR, CR, MEX

Code : 21186

CH, AUT, DE, UK, FR, BEL, NL, IT :

Code : 21184

DE, FIN, SWE, NOR, ESP, POR,

Code : 21190

BUL, YUG, CR, RO, SLOV

Code : 19616

ISR

Code : 21204

MidEa

Code : 21204

World Trade

Code : 19619, 19616

AUS

Code : 21190

HK, TAI, SIN, MAL, S.KOR

Code : 21188

JAP, THAI, INDO, PHI

Code : 21189

CZ, LIT, EST, SLOV, RU

Code : 2002494

Inconsistent Master Information is a Major Hurdle

Impacts Revenue, Cost, Agility and Compliance

ARG

(8)

Coffee Beans GTIN

20012294219421

CAN

Code : 21204

USA

Code : 21192

BR, CR, MEX

Code : 21186

CH, AUT, DE, UK, FR, BEL, NL, IT :

Code : 21184

DE, FIN, SWE, NOR, ESP, POR,

Code : 21190

BUL, YUG, CR, RO, SLOV

Code : 19616

ISR

Code : 21204

MidEa

Code : 21204

World Trade

Code : 19619, 19616

AUS

Code : 21190

HK, TAI, SIN, MAL, S.KOR

Code : 21188

JAP, THAI, INDO, PHI

Code : 21189

CZ, LIT, EST, SLOV, RU

Code : 2002494

Inconsistent Master Information is a Major Hurdle

Impacts Revenue, Cost, Agility and Compliance

ARG

Code : 21184

Gaining control over product information results:

27% improvement in optimized promotions

23% improvement in maximizing product and brand

management

27% reduction in the number of call center questions

regarding basic item information

20% improvement in employee productivity

Industry Drivers:

RFID, Waste Electrical and Electronic

Equipment Recycling, Product Information Exchange

Standards, Return of Hazardous Substances, Global Data

Synchronization, Sarbanes Oxley, etc.

(9)

Information as a Service

Moving From a Project-Based to a Flexible Architecture

Deliver Information in

Business Context

In-context, In Line

Effectively Governed

Integrate Information

Structured / Unstructured

Timely & Accurate

Manage Complexity

(10)

Three Key Challenges

The Information and Process Separation Problem

The Semantic Reconciliation Problem

(11)

Tight Coupling of Data to Workflow Locks You In

Inconsistency in sources

Inconsistency in how data is derived

Multiple points of maintenance

No flexibility

Process

Flow

Access

Transform

Cleanse

Access

Transform

Cleanse

Data

Warehouse

Packaged

Application

Legacy

Application

Process

Flow

Create Quote

Create Estimate

(12)

Process

Flow

Create Quote

Create Estimate

Process

Flow

Creating a Free Flow of Information

Trusted view

Consistent rules to data

Centralized control and maintenance

Accessibility

Consistency

Flexibility

Control

Data

Warehouse

Packaged

Application

Legacy

Application

Trigger

Trigger

(13)

Approaching the Challenges of Complexity

(14)

Core Processes

Focus on Priority Processes

Enable Flexibility

Reuse…

Process

Server

Approaching the Challenges of Complexity

(15)

Core Processes

Core Information Entities

Information

Server

Orthogonal,

Complementary

Trusted, Reusable

Business Glossary, Meta Data Driven

Process

Server

Approaching the Challenges of Complexity

(16)

Security

Scalability

Reliability

Reuse

Application Servers

A Platform for Applications/Processes

(17)

Trust

Productivity

Scalability

Reuse

Today’s Inflection Point

Information as a Service

(18)

Key to Success

100 reusable objects and interfaces to integrate & transform data

IT staff can evolve data attributes without impacting applications

Result

Reduced application integration time by up to 85 percent

Integration costs are 3-6% of project budget vs. 30% industry average

Accelerated time to market for new services

Streamlined compliance and reporting processes

Needed to integrate across several related

businesses with 1,100 Stores & Gas Bars

Tire Retail….Tire Financial Svcs…Petroleum

“We need to provide accurate information

wherever and whenever it’s needed.”

Delivering Information as a Service

(19)

Three Key Challenges

The Information and Process Separation Problem

The Semantic Reconciliation Problem

(20)

Semantic Reconciliation: Associating Meaning

What are the terms that

describe the business?

What do they mean?

How are terms related to

each other?

Who is the steward for

each term?

What is the structure of data in

these systems?

What kind of data is in these

systems? What is the format?

How good is the data quality?

How are these two systems

related?

What does the

data in these

systems mean?

How are business

terms implemented

in these systems?

(21)

Developers

Subject Matter

Experts

Data

Analysts

Business

Users

Architects

DBAs

Why aren’t my

tools more

integrated?

How do I know that

that I have an

accurate view?

How can I actively

collaborate with

developers?

What about Governance,

Security, Scalability?

Simplify,

Administer,

deploy, maintain…

I want the tools

to work the way I

do…

Cacophony: Same Words, Different Meanings

(22)

Developers

Subject

Matter Experts

Data

Analysts

Business

Users

Architects

DBAs

Unified Metadata Management

Simplify Integration

Increase trust and

confidence in information

Increase compliance to

standards

Facilitate change

management & reuse

Design

Operational

Metadata: a Panacea?

(23)

Unlimited formats, structures & attributes all within the same meta-labels

Source 1

Source 2

Source 3

Personal Name

Address Information

Bob Christiansan

416 Columbus Ave #2, Boston, Massachusetts 02116

Kate A. Roberts

4 New York Plaza Floor 23, Manhattan NY, 10036

James Trenton

125-A Washington, Los Angeles, CA 90066

Robert Christiansen

Four sixteen Columbus Avenue APT2, Boston, Mass 02116

Katherine Roberts

Four NY Plaza, FL-23, New York New York, 10036

Trenton, James

125 Washington Unit A, LA, California, 90066

R.J. Christensen

416 Columbus Suite #2, Suffolk County 02116

Mrs. K. Roberts

4 NY Plaza, LVL23, NYC 10036

Mr & Mrs J.Trenton

One-twenty-five Washington #A, Los Angeles Cnty 90066

Semantic Reconciliation: Data Matching

(24)

WILLIAM J HOLDEN 128 MAIN ST 02111 12/8/62

WILLAIM JOHN HOLDEN 128 MAINE AVE 02110 12/8/62

The weighted score is a

relative measure of the

probability of a match; it

expresses the amount of

information content for all

of the fields compared

The CUTOFF is the score

above which good

matches are found

+5 +2 +14 +5 +4 -1 +5 +11 = 49

Histogram of Scores

0

500

1000

1500

2000

2500

3000

3500

4000

-50

-40

-30

-20

-10

0

10

20

30

40

50

60

#

of

M

atch Pa

irs

UnMatched

Matched

The Matching Process: Statistical, Probabilistic Matching

(25)

Key to Success

Information Flows Directly into Dealer Inventory Systems

Result

5,000 Staff days of Reuse in Integration Services Assets

Automated Inventory and Data Quality Procedures Saves IT $400K Annually

Optimized Leasing Programs, Tailored to Customer

Needed to stock inventory and customize leasing

program based on unified view of customer profiles

Optimize supply chain through dynamic sourcing

Increase effectiveness & efficiency of core functional

areas: service, warrantees, monitoring, promotions…

Information as a Service

(26)

Information as a Service

Moving From a Project-Based to a Flexible Architecture

Deliver Information in

Business Context

In-context, In Line

Effectively Governed

Integrate Information

Structured / Unstructured

Timely & Accurate

Manage Complexity

(27)

Industry Models

Service Oriented

Applications

Service

Orchestration

Standards-based

Integration

(28)

Business

Glossary

Analyze

Sources

Metadata

Legacy

Database

Legacy

Database

Legacy

Database

Legacy

Database

Customer Data…

..

Account Data…

..

Data Model

Process Model

Publish

Information

Services

Process, Service &

(29)

Key to Success

Separation of information & process

Result

50X increase in requests for unified customer information

$1M savings per new business unit needing a common view of the client

M&A: No unified customer information…

Across multiple business units

Disparate technology environments…

IBM, FileNet, Mobius….

Unifying Customer Information

(30)

Three Key Challenges

The Information and Process Separation Problem

The Semantic Reconciliation Problem

(31)

Information as a Service Enables Reuse…

…and Web2.0 will Dramatically Expand Usage Models

Situational

Information

and Daily Tasks

Enterprise-wide

Information

and Processes

User

Driven

IT

Driven

Information

as a Service

Expanded

Usage

model,

assemble, deploy,

manage

mash-up,

take action,

share

trusted

information

as a service

enterprise

information

situational

information

(32)

Information as a Service

Web2.0 Expands the Need for Service Orientation

Statement

Repositories

Dispute

Process

Payables

System

Billing

Systems

Customer

Master Data

Application &

Technology

Infrastructure

Web2.0 Based

User Driven

Productivity

Business Users Can Easily Leverage

IT Managed Systems & Trusted Information

Business

Users

(33)

Three Key Challenges

The Information and Process Separation Problem

The Semantic Reconciliation Problem

(34)

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