Usability Design Research
Usability Skills Training
Experience Dynamics
Corporate Usability Team Training
Schedule for 2009
Contact:
1-800-978-9183
Usability Design Research
Overview
1. Usability Practitioner Skills
*
2. User Centered Design Methodology*
3. Usability hot topics seminars
**
Types of training offered:
*In-house customized training
**Usability Web Seminars
One hour; 2-3 hour or phased
One day; two day or half day
Usability Design Research
1. Usability Practitioner Skills trainings
Audience:
For existing teams either looking to learn new approaches, techniques and shared knowledge or to refine and
consolidate best practice approaches across a team.
Objective:
Learn the step-by-step methods for planning, set-up and analysis of the 3 core User Centered Design techniques. In these courses, you will gain hands-on skills that will strengthen your understanding and ability to conduct usability research for maximum impact to your design and organization.
Usability Testing Methods
Ethnography Methods
User Interface Design Methods
Includes:
•Training Manual
•Checklists and guidelines •User Experience Poster
Cost:(min. 15 persons) •$1250 per person (1 day) Contact us to see if you qualify for
special pricing.
•
Planning your test
•
Setting usability metrics
•
Preparing a test plan
•
Moderating user tests
•
Developing
questionnaires
•
Reporting on test data
•
Analyzing results
•
Communicating results
And much more…
•
Ethnography techniques
pros and cons
•
Contextual inquiry
•
Identifying users and tasks
•
Persona best known
methods
•
Preparing your field study
•
Conducting user interviews
•
Analyzing qualitative data
And much more…
•
Websites vs. Web applications
•
Identifying users and tasks
•
Design principles
•
Designing navigation systems
•
Interaction Design techniques
•
Choosing design widgets
•
Web 2.0 and AJAX design
•
Applying best practices
•
Proofing your designs
Usability Design Research
2. User Centered Design Methodology
Course 1: Introduction to User Centered Design methodology
Course 2: Conducting Usability Analysis & User Centered Design
Audience:
For existing or newly forming teams looking to evangelize usability and User Centered Design or organizations that are taking usability to the next level. Good for
cross-functional team “synching” or aligning senior management around usability methodologies.
Overview:
Gain introductory or in-depth training on the User Centered Design methodology. Gain insight into usability best known methods as well as best practices in your industry vertical. Bring a new or already formed team together “speaking the same language” or provide executives “just in time” education on the industry standard UCD methodology.
Includes:
•Training Manual
•Checklists and guidelines •User Experience Poster
Cost:(min. 15 persons) •$750 per person (1 day) Contact us to see if you qualify for
special pricing.
Course 2: Conducting Usability Analysis & User Centered Design
Course 3: “UCD from A-Z”
Course 4: Senior Management briefings (1 hour; 3 hour executive meetings)
Course 5: Building a UCD organization
Usability Design Research
3. Usability hot topics seminars
Audience:
Internet marketing managers, web strategists, web
application designers, user experience managers or anyone who works to improve the usability of websites, products or web applications
About:
Experience Dynamics offers a recurring set of usability web seminars on hot usability topics. The web seminars provide an overview and quick review of key issues and opportunities related to best
practices in usability research. The seminars are presented by Frank Spillers, MS, a recognized expert in the field of usability engineering and user experience design.
Includes:
•Handouts (notes)
Cost:(per person) •$119 per person
•Team discounts available
Seminar 1: Interaction Design Essentials
Seminar 2: Designing Complex Web Applications
See:
http://www.experiencedynamics.com/training
For web seminars and free archived
Seminar 2: Designing Complex Web Applications
Seminar 3: Personas in Action
Seminar 4: Rapid Ethnography
Seminar 5: Product Design and User Experience
Seminar 6: Designing Sociable User Experiences
Seminar 7: Incorporating ESP: Expectation, Seduction, Persuasion
Seminar 8: Designing Pleasurable Products
Seminar 9: Validating user requirements with Cognitive Archeology
More hot usability topics added regularly.
For web seminars and free archived sessions.
We can customize any of these topics for an in-house training as well.
Usability Design Research
Hands-on training
Intel Hands on Personas Demystified workshop
Advanced Methods Training- Intel User Centered Design team
Usability Design Research
Training Manual + Poster
(All participants of our corporate trainings receive a Training Manual and Poster)
Personas Demystified Training Manual
Usability Design Research
Participant Comments
Praise for Trainer Frank Spillers:
• “The "hands-on" material was great. Frank
provided us with tools to empower us
regarding usability. I see myself using the
information I learned on all future projects”.
• “Frank was very knowledgeable and was
particularly tuned into interesting statistical
• “Frank was very knowledgeable and was
particularly tuned into interesting statistical
data regarding usability issues”.
• “Frank was great. Very knowledgeable and
fun. I really respect Frank's opinions. Daniel
was great as well and often added valuable
insight”.
• “Frank was interesting and funny. I wasn't
always sure where he was going with an
idea, but it made learning fun”.
Usability Design Research
• Usability and design issues are often exclusive to your
company, organization, brand and application or site.
• We customize either partly or completely to increase
relevance, motivation, specific needs, interests and
issues (industry level or organizational level).
Why we customize training?
issues (industry level or organizational level).
• The result? We guarantee your seminar experience to
be relevant, appropriate, accurate, built around your
needs and guaranteed to address issues relevant to
your bottom line.
Usability Design Research
About Your Trainer
Frank Spillers, MS
Frank Spillers, MS
Frank Spillers, MS
Frank Spillers, MS
Frank Spillers is a distinguished speaker, author and internationally recognized
expert in translating user behavior into designs that simplify complexity. He
has been recognized as a subject matter expert by the U.S. Department of
Labor, and has developed new research approaches to assessing the influence
of time, emotion and cognition on user perception.
Frank has successfully applied his advanced knowledge of usability engineering
for ten years in corporate enterprise environments, in both Europe and the US.
Frank has successfully applied his advanced knowledge of usability engineering
for ten years in corporate enterprise environments, in both Europe and the US.
His clients include: Intel, IBM, Hewlett-Packard, KeyBank, Four Seasons,
Washington Mutual, Target.com, Whitepages.com and Microsoft. Before
founding Experience Dynamics, Frank led Usability Consulting for analytics
pioneer WebCriteria. Frank received his Master's in Cognitive Science from
Birmingham University, England in the Usability of Collaborative Virtual
Environments.
Usability Design Research
Companies benefiting from Experience
Dynamics usability trainings
•
Apple
•
American Airlines
•
Avid
•
Amazon.com
•
Yahoo!
•
Regence
•
Blue Cross Blue Shield
•
Providence Health System
•
Petsmart
•
IBM
HIGHLIGHTS:
•Trainer with Fortune 500 experience in
supporting corporate usability initiatives and
10 years of training experience
•
IBM
•
Microsoft
•
Intel
•
Citigroup
•
KeyBank
•
The Hartford
•
Fujitsu
•
Intuit
•
EMC Corp
•
Chase
•
US Bank
•
Business Objects
•
Mentor Graphics
•
GM
•
Toyota
•Personalized mentoring and coaching
(student-centered)
•We use Accelerated Learning
techniques-to increase learning retention, interest and
fun.
•We customize workshop content to suit your
needs
•We don’t just present a technique, instead
we show you the ‘how and when’ to use it
best
Usability Design Research
About Experience Dynamics web seminars:
Experience Dynamics offers a recurring set of usability web seminars on hot usability topics. The web seminars provide an overview and quick review of key issues and opportunities related to best practices in usability research. The seminars are presented by Frank Spillers, MS, a recognized expert in the field of usability engineering and user experience design. Experience Dynamics seminars are complimentary and are attended by companies including Intel, Citigroup, KeyBank, The Hartford, Fujitsu, Intuit, EMC Corp, Chase, US Bank, Business Objects, Mentor Graphics, GM, Toyota and others.
About Experience Dynamics
Experience Dynamics is a design research consultancy. The company's User-Centered Design solution Experience Dynamics is a design research consultancy. The company's User-Centered Design solution services are used by Fortune 500 companies in enterprise, institutional and consumer facing software and web environments. Since 2001, Experience Dynamics has delivered professional usability testing and
design research solutions to corporate marketing and development teams globally including: Microsoft, Intel, IBM, HP, BankOne, KeyBank, Daimler-Chrysler and Whitepages.com. Experience Dynamics delivers
research-based strategic design recommendations. More information about Experience Dynamics is available at www.experiencedynamics.comor at the blog: www.usabilitydiary.com.
