C A R L E T O N U N I V E R S I T Y
POSITION DESCRIPTION
PART B
Position Summary:
Reporting to the Supervisor, Maintenance, the incumbent designs, integrates and supports teaching and learning technologies for new construction and the renewal of learning spaces across campus. This includes, researching and assisting in the selection of vendors and new technologies, reviewing proposals and working with 3rd party vendors on the design and
implementation of the appropriate solutions.
The Learning Spaces Systems Designer is responsible for continual proactive on-site troubleshooting as required. When technology fails, the incumbent will assess whether to replace or repair (either on site or sent to service provider). The incumbent will be responsible for documenting all troubleshooting information. Other documentation includes producing materials for training, reports, and presentations.
The Learning Spaces Systems Designer works with a variety of internal and external
stakeholders, providing pragmatic solutions to time-sensitive issues. Special projects are also assigned, along with other related duties.
PART C
Primary Duties Performed:
Project Design and Implementation 40%
Research, design and test technological solutions
Assists the Supervisor in commissioning new and refurbished learning spaces. Oversees and assists with third party vendors during the installation and updating of
technologies.
Sets up and maintains IT networks for network-controlled AV. Programs A/V as required.
Creates digital drawings and schematics for signal paths and any other installation documents.
Develops accurate documentation of completed work and communicates same to supervisor.
Ensures equipment is safely installed and conforms to industry best practices.
PART A OFFICE USE ONLY
Employee Name: 1.Title:
2. Position No: 298166
Title of Immediate Supervisor:
Supervisor, Maintenance 3. Level: 08
Position Title:
Learning Spaces Systems Designer 4. Evaluated by: Date:
Department:
Contractor Liaison 20%
Proactively acts as the Project Coordinator for the university’s various digital and networked audio/visual installations.
Liaises with university stakeholders as to their individual needs.
Provides third party vendors with a direct point of contact as the main liaison with IMS, providing documentation, records, requirements etc. through verbal and written
communication and acts as the link to the Supervisor, Maintenance. Creates Scope of Work documentation for third party vendors.
Drafts RFPs and Purchase Orders as needed. Responsible for ensuring purchased equipment is delivered as agreed and deployed as envisioned.
Service Support and Repair 20%
Troubleshoots and solves learning space technology infrastructure failures and problems. Evaluates and assesses installed learning space technologies; in the event of failure or
unreliability of a product, determines whether it needs to be replaced or repaired (on site or returned to the supplier).
Logs repairs as well as changes to learning space technology infrastructure to ensure that all documentation is kept up to date.
Completes minor wiring repair including, repair, termination, and splicing of low voltage and digital signal cables
Works with networks and AV signals to troubleshoot and resolve problems or failures.
Technology Training and Support 10%
Creates documentation on how to operate, trouble-shoot and update the equipment. Provides training on the proper use of learning space technologies and develops the
training materials, reports, and presentations, as needed.
Other Related Duties 10%
Assists Supervisor, Maintenance, in securing deployed inventory.
Keeps up to date with the latest synchronous and asynchronous technologies that enhance in-person and virtual learning.
Assists with equipment inventory control procedures. Performs other related duties as assigned.
PART D
Specifications: (to be completed by supervisor in conjunction with employee)
1. KNOWLEDGE
a) Minimum amount of formal education and technical skills required:
Completion of a two-year diploma as a Computer System Technician program, in or a related program, which includes multimedia equipment and applications. Completion of CTS-I (Certified Technology Specialist) and/or AMX courses would be considered an asset, as would training in Project Management.
b) Minimum amount of relevant work experience required:
Five years’ experience with installation of digital and A/V equipment, including two years’ experience working with IT control networks. Experience coordinating installation projects is an asset.
c) Minimum amount and type of continuing study required:
Must continuously keep up to date with current installation design and practice, and this is especially so with data formats and resolutions. Must read current technical bulletins and journals, internet newsgroups, as well as attending technical seminars/courses. Must maintain qualifications for health and safety requirements such as working at heights and hazardous materials.
Elaborate on (a) and (b) justifying the amount of each specified above by detailing what the incumbent has to know and what skills are required of the incumbent in the
performance of the duties:
working experience with the set up and installation of network controls;
excellent trouble-shooting and problem-solving skills, with wide-ranging experience in both audio and video for teaching environments;
strong communication and interpersonal skills, with the ability to effectively communicate in writing and in relaying verbal instructions to contractors, colleagues and users;
project management skills, including experience working within restrictive budgets and tight timelines;
must be able to program and work with control systems such as AMX, Crestron, Extron, or other similar systems
experience installing, programing and configuring audio equipment, such as Biamp DSP Mixers or similar devices;
experience in working with all phases of learning space installations, from initial vision to final commissioning;
experience working with and troubleshooting low voltage wiring;
experience with LAN, WAN topologies and wireless routers configuration.
a thorough knowledge of IT control systems, digital equipment and switchers is essential in order to integrate the various components into an effective learning space.
Please note, the incumbent also must be able to: lift, push, and/or pull up to 50 lbs of equipment;
operate hand and power tools, and to work safely both in the maintenance shop and on-site in learning spaces;
properly mount (secure, level, center), heavy equipment such as monitors, projectors, speakers; and
work early mornings, evenings, overnights, and weekends as required.
2. COMPLEXITY OF DUTIES:
The work requires experience in all the technical aspects of designing, building, installing and supporting of teaching and learning technologies. The interdependencies of the various stakeholders involved in these projects can be complex and the incumbent must provide
solutions to probing questions regarding the cost, efficacy, and safety of installed and networked equipment. The incumbent must be able to work well and effectively communicate with both external suppliers and internal stakeholders. Incumbent must be able to coordinate installation projects from their inception to their completion and act as the first point of contact between third party companies and the university, requiring initiative to ensure timelines are met. Incumbent must work closely and well with the Supervisor, Maintenance, as they will be the main point of contact for these installations.
The incumbent must be aware of and keep up to date on learning space design principles and teaching technologies. Incumbent must be familiar with general network protocols. Must be able
to make decisions on the placement of equipment without immediate reference to the supervisor. Must ensure the quality control of the installation and that it meets university
standards. Incumbent must be able to provide first line troubleshooting for such systems. While troubleshooting, the incumbent will solve problems and address failures of technologies. This can include evaluating IT or AV signals, assessing whether devices have failed and choosing the appropriate strategy to address the problem or failure. Safe working practices, precision, and attention to detail are paramount for success in this position. Judgment and initiative are
required when seeking solutions to a broad range of maintenance issues.
3. ACCOUNTABILITY:
Some recommendations are made to the Supervisor regarding the purchase of the new technology and the vendor selection. Delayed installations in new or renewed learning spaces will result in lost time for instruction and possible extra costs to the university. Improperly cabled and routed equipment may result in premature equipment failure reducing the return on
investment (ROI) of this equipment. Ineffective work will result in serious complaints from faculty, students and clients. Classes and special events may be cancelled. Rectifying errors may take several days/weeks for repair due to the minimal down time in class rooms. If incumbent works unsafely, serious injury or death may occur. Poorly installed or ineffective equipment could result in embarrassment to the department and ineffective use of University funds. Approachable, positive and professional communications between the university and these contractors is essential for ongoing projects. Knowledge of fall arrest procedures is essential.
4.NATURE AND LEVEL OF CONTACT:
a) Purpose of Contacts
Obtains and/or provides information when interacting with vendors, faculty, staff, students and external clients. This includes providing detailed documentation to vendors, assisting with trouble-shooting technical equipment and components and providing advice to management on the best equipment to invest in for our ever-changing digital learning spaces. Strong
interpersonal skills are required to ensure projects are completed on time, effectively and within budget.
b) Level (check one) – regular and continuous only and as specified in Part ‘C’ [ ] other employees in same work unit or office
[ ] the above plus candidates; faculty in the same work unit; or employees from other departments or offices at a similar job level to the incumbent
[X] the above plus the general public, faculty and staff at a more senior level from other departments or staff at equivalent levels outside the university
[ ] all the above plus senior university executives and senior officials from government, private industry, other universities, etc.
5. SUPERVISION
(a) Describe the type of supervisory/management control exercised. Indicate
responsibility for overall direction of a section/department/unit either independently or through subordinate supervisors if applicable.
He/she may be required to supervise the work of casual, part time staff and students working on projects, primarily during the summer months (annual renovation cycle).
b) Indicate the level of employees directly (not through subordinates) supervised:
i. ( ) primary support
ii. (X) primarily specialized technical, administrative or journeyman trades iii. ( ) primarily supervisor of ii or manager of section
iv. ( ) primarily management level employees
c) Indicate number directly supervised:
_X_0 ___1 - 5 ___6 - 10 ___10 + Signed by: ___________________________________ ________________________ Employee Date Approved by: ___________________________________ _________________________ Immediate Supervisor Date
___________________________________ _________________________
Job or Position Title:
ELECTRONIC MAINTENANCE TECHNICIAN
Position
Number
Date form Completed December 10, 2015 Regular Hours of Work / Day:
7 HRS Number of hours / week: 35 HRS Department Representative: JOHN STRICKLAND
Human Resources Representative: Tim Taylor
During a regular work day, the employee must (circle the number of hours and indicate if intermittent [I] or constant [C] for each
activity): Mental Factors (simple [S] or complex [C])
Sit 0 1 2 3 4 5 6 7 8 hours I Reading S Analysing S
Stand 0 1 2 3 4 5 6 7 8 hours I
Writing
S
Instructing S
Walk 0 1 2 3 4 5 6 7 8 hours I Follow instructions S Problem Solving S Drive 0 1 2 3 4 5 6 7 8 hours Memorization S Decision Making S Bend 0 1 2 3 4 5 6 7 8 hours I Judgement S Supervising S _____ 0 1 2 3 4 5 6 7 8 hours I
Job Requirements Lifting Requirements
Never
Occasionally Frequently Continuous
Squating I Up to 10 lbs Kneeling I 11 to 24 lbs Bending I 25 to 34 lbs Twisting I 35 to 50 lbs Reaching I 51 to 74 lbs
Crawling 75 to 100 lbs
Ladder Work I Above 100 lbs
Stair Climbing I Carrying Requirements
Walking on rough groundUp to 10 lbs
Working at heightsI 11 to 24 lbs
Exposure to heat or cold (circle)25 to 34 lbs
Exposure to dust,I 35 to 50 lbs
Exposure to high humidity51 to 74 lbs
Exposure to noise 75 to 100 lbs
Repetitive movements Above 100 lbs
Work below shoulder I Up to 10 lbs
_________________________ 11 to 24 lbs
_________________________ 25 to 34 lbs
35 to 50 lbs
51 to 74 lbs
Break Requirements R 75 to 100 lbs
(Regular [R] or Must be replaced [RP]) Above 100 lbs
Remarks:
1) Required to operate electric cart
2) Must have knowledge / training re “Fall Arrest Legislation”
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