Community Impact Report

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Community Impact Report

December 2013

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2 Community Impact Report - December 2013

P A N G A E A I N T E

R N E T H I S T O R Y

Community Impact Report - December 2013 3 • Concept Development Begins • Incorporated as 501(c)(3) • Tryon to Columbus Completed • 1st Customer Connected • Polk Schools Connected • Columbus to Mill Spring Completed • Lake Lure to Rutherfordton Completed • Connected Rutherford Schools to Administration Building

2000

2003

2004

2005

2007

• 80th Customer Connected • Coverage Extended to Saluda • 1st Facebook Grant Awarded • Managed/ Operated Rutherford County Public Safety Network • Extensive Network Upgrades Completed • 100% Equipment Modernization • Diverse Bandwidth Providers • Survivable Fiber Ring To Charlotte

2011

2012

2009

2010

• 10th Anniversary • Electronic Network Map Completed • Grant & Scholarship Programs Launched

2013

WHAT IS PANGAEA?

• Traditional internet bandwidth (unlimited speeds)

• Education • Health Care • Government

• Economic Development • Wholesale to Residential Internet

Service Providers

• Wide area fiber optic networks (e.g., school, medical, legal networks) • Fiber leasing

WHY PANGAEA?

• Very low cost structure • Non-profit cost structure

• Capital costs funded through grants and partner funding

• Disciplined focus on bandwidth and transport

• Customized pricing

• Less than 50% versus competition • Installation discounts

• Grants available • Extremely reliable network

• Two downstream bandwidth providers • Diverse fiber routes to Charlotte • Back up equipment and power sources • Local support on call 24x7

MISSION

PANGAEA Internet’s nonprofit mission is to deliver affordable, reliable connectivity and services for our region. This mission will enhance economic development, improve the quality of life, and create a broad platform of innovation enabling underserved areas.

180 Fiber Miles Local Support 2-4 Times Bandwidth for the Money Low Cost Structure & Disciplined Focus Economic Development & Job Growth Community Focus Non-Profit Mission Capital Funding -Private Capital Funding -Public FUNDING ($3M) CUSTOMERS(90) IMPACT Operations Funding



Education Health Care Government Commercial Internet Service Providers

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4 Community Impact Report - December 2013 Community Impact Report - December 2013 5

EDUCATION

• Multiple locations controlled and managed from a centralized site • Access to global Internet-based

curriculum and knowledge brings equality to rural schools

• Fast access to state educational resources

• College credit during high school via virtual classes

• High speed internet benefits all locations via fiber based intranet • Storage devices can query all schools • Video conferencing saves gas and

reduces employee costs

HEALTH CARE

• Multiple locations controlled and managed from a centralized site • High speed transport of digital

X-rays and patient data

• Remote medical consultations and diagnostics

• Remote real time monitoring of medical conditions

• Fast and accurate access to medical histories

• Brings worldwide medical expertise next door

• Centralized IT management saves costs and increases efficiency

COMMERCIAL &

WHOLESALE

Commercial

• Upgrade from DSL, Cable or T-1 Service • 100% fiber network with diverse

survivable routes

• Voice over IP capabilities saves telecommunications costs • Low cost bandwidth and transport • Remote access for network

management and monitoring • Productivity improvement • Huge impact for economic

development infrastructure

Wholesale

• Dark fiber, fiber IRU’s, bandwidth and transport to residential internet service providers

GOVERNMENT

• Multiple locations controlled and managed from a centralized site • Bandwidth sharing via direct

host-remote fiber configuration • Video conferencing and distance

learning saves gas and reduces costs • Lightning fast email and attachment

uploads and downloads • Unlimited bandwidth upgrades

Wholesale

Health Care

Government

Education

Commercial

6%

Wholesale

11%

Health Care

35%

Commercial

34%

Education

14%

Government

Commercial 35%

Education 34%

Government 14%

Health Care 11%

APPLICATIONS

PANGAEA Internet has launched a new grant program. First

Grant Award for 2013 – Trinity Christian School, Rutherfordton

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RECENT NEWS

Ribbon Cutting – June 4, 2013 –

New Location – 75 S. Trade St., Tryon, NC

new website – take a few minutes to explore the

We are excited to announce the release of our

new site here: www.pangaea.us

Stu Davidson uses

software to map

fiber optic network

PANGAEA Internet

has grown 700%

since 2006

10

th

_ANNIVERSARY

AND BUSINESS AFTER HOURS EVENT

November 12

Operations Director,

CrescentLink mapping

PANGAEA’s entire

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Community Impact Report - December 2013 9

GOVERNMENT

“Great service to Rutherford and Polk governments and schools”

Rhonda Owens, IT Director, Rutherford County Government

“Good and helpful service” Cindy Nanney, Polk County Public Library “Great partner and broadband solution for the Town of Lake Lure”

Chris Braund,

Town Manager, Lake Lure

EDUCATION

“Customer support always very responsive, rarely have downtime”

Mike Thompson, Rutherford County Schools “PANGAEA has made a significant impact on our school system”

Brian Bridges,

Rutherford County Schools “A great fit for our school” Mitch McNeely,

Lake Lure Classical Academy

HEALTH CARE

“An excellent service; now there are a lot of happy, happy, PANGAEA people at White Oak.” Kally Dotson,

White Oak of Rutherfordton

“PANGAEA provides access that is stable and viable for our business”

Chuck Haynes, Jenesis Software “PANGAEA provides us the critical services needed to support our growing business needs” James Larsen, Diamondback Tactical “We love PANGAEA; we love the speed”

Ryan Rogalski, Sotheby’s International Realty

“PANGAEA makes it possible for us to transfer large amounts of data; the service means we can look forward to further growth” Bob Morgan,

Fulfillment Solutions (ExpressIT)

“Your presence in these under-served counties has made a huge difference to these mostly rural users” Art Mandler,

Skyrunner

“PANGAEA offers the perfect combination of superior service and excellent support.”

David Swain, Allrail, Inc.

“Very reliable service; we have not experienced any down time since we signed up”

Samuel Staton, Staton & Cooper, PC “PANGAEA changed the way

our therapists work; allows them more time with patients” Josh Scott,

Heritage Healthcare, Inc. “My colleagues from more metropolitan areas are quite surprised when I tell them what we have available in our little rural town” Scott Warren, CooperRiis, Inc. “I love PANGAEA; it is fast; perfect for a busy office” Betty Anne Foster,

Tryon Therapeutic Massage “PANGAEA offers the fastest internet speed around” Melanie Campbell-Cobb, Owen’s Pharmacy

“Top notch speed and reliability” David Pearson,

St. Luke’s Hospital

“We have never experienced an outage”

John Cilone,

FairHaven Nursing Home “A connection speed that supports electronic practice management”

Michelle Pimentel, Rutherford Community Health Center

COMMERCIAL

“PANGAEA has provided a very high standard for uptime and quality of service for our business”

Richard Hendricks, Tanner Companies, LLC

“PANGAEA has always been very responsive; Stu provides exceptional customer service” Karyl Fuller,

Isothermal Planning

“Availability of fiber optic internet has swayed the decision for several businesses interested in renting here”

Patrick McLendon, Mill Spring Ag Center “Best thing we ever did was switch to PANGAEA” Lonnie Raber, Gospel Express

“Responsiveness and willing-ness to help is “stu”pendous; we are very thankful to have this resource!”

Dorothy Roche, Herrmann International “ It is the only service in the

community that can provide a reliable connection for VoIP setups”

Dana Conner, Conner Computer Consultants, Inc.

“A reliable network is key to my business; without PANGAEA I would be stuck”

William (Billy) King, High-Tech House Call, LLC “It is wonderful for members to connect to their devices during meetings; the public-use computer helps to bring more people in our front door” Janet Sciacca,

Executive Director, Carolina Foothills Chamber of Commerce

“PANGAEA has given us faster speed, lower monthly costs & reliability”

Tracie Washington, Coldwell Banker-Matheny Real Estate

“Our business loves PANGAEA; I believe it is very unique to have such a fast, professional service in this area”

Judd Daniel, Daniel Dry Goods

“Rock solid for over 4 years now; thrilled with the unmatched speeds and uptime” Tom Roberson, City Computer

“PANGAEA provides an excellent product; great company to work with” Daniel Brenman, Airspace Solutions.com USA, LLC

“The speed at which we can upload and download photos for listings is of utmost importance”

Kathy Toomey, New View Realty

“From the first day of service, we have not had a single issue with PANGAEA’s services” Brian Ross,

Foothills Gun Gallery Corp. “Since 2008, I’ve been continually impressed with the stability of the network” Kyle Sisk,

Divine Communications

Alison Daniel of Daniel Dry Goods in Tryon is the winner of the 2013 Customer Satisfaction Survey testimonial drawing. Here she accepts

her iPad Mini from PANGAEA’s Executive Director, Ron Walters

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CUSTOMER SATISFACTION SURVEY

November 2013

How would you rate PANGAEA Internet’s performance and value as compared

to other competitive options?

67% Excellent 28% Above average

5% Average

0% Below average

0% Poor

How would you rate PANGAEA Internet’s response to solving problems with a sense of urgency and answering

questions in a timely fashion?

71% Excellent 29% Above average

0% Average

0% Below average

0% Poor

How would you rate the impact that PANGAEA Internet has in

the community? 51% Excellent 42% Above average 7% Average 0% Below average 0% Poor

How likely are you to recommend PANGAEA Internet to others?

70% Extremely likely 30% Very likely

0% Moderately likely

0% Slightly likely

0% Not at all likely

0% 10% 20% 30% 40% 50% 60% 70% 80% 70% 0% 0% 0% 30%

How likely are you to recommend PANGAEA Internet to others? 70% Extremely likely

30% Very likely 0% Moderately likely 0% Slightly likely 0% Not at all likely

How likely are you to recommend PANGAEA Internet to others?

Extremely

likely likelyVery Moderately likely Slightly likely Not at all likely

How would you rate PANGAEA Internet's performance and value as compared to other competitive orations?

67% Excellent 28% Above average 5% Average 0% Below average 0% Poor

How would you rate PANGAEA Internet's performance and value as compared to other competitive orations?

0% 10% 20% 30% 40% 50% 60% 70% 80% 67% 28% 5% 0% 0% Average Below average Poor Excellent Above average 0% 10% 20% 30% 40% 50% 60% 70% 80% 51% 42% 7% 0% 0%

How would you rate the impact that PANGAEA Internet has in the community? 51% Excellent

42% Above average 7% Average 0% Below average 0% Poor

How would you rate the impact that PANGAEA Internet has in the community? Average Below average Poor Excellent Above average 0% 10% 20% 30% 40% 50% 60% 70% 80%

How would you rate PANGAEA Internet's response to solving problems with a sense of urgency and answering questions in a timely fashion?

How would you rate PANGAEA Internet's response to solving problems with a sense of urgency and answering questions in a timely fashion?

71% Excellent 29% Above average 0% Average 0% Below average 0% Poor 71% 29% 0% 0% 0% Average Below average Poor Excellent Above average

PANGAEA NETWORK

Fibers as of Fall 2013 PANGAEA’S Network Uptime Is

99.995%

Network Installation & Maintenance

PANGAEA BOARD & STAFF

BOARD OFFICERS

Jim Edwards (President) Joe Crowder (Secretary) Harry Grymes (Treasurer)

BOARD DIRECTORS

Chris Braund Jeff Byrd Keven McCammon Rhonda Owens Marche Pittman Russ Pitts

STAFF

Ron Walters, Executive Director Stu Davidson, Operations Director Carolyn Whitehead, Office Administrator

CONTRACT SUPPORT

Jody Gill, CPA, Accounting & Reporting Sean O’Connell, Network Technician

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Community Impact Report