Student Access to Virtual Desktops from personally owned Windows computers

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Student Access to Virtual Desktops

from personally owned Windows computers

Madison College is pleased to announce the ability for students to access and use virtual desktops, via

Madison College wireless, from personally owned Windows computers. To enable this functionality, a software application named VMWare View Client must be installed on the computer accessing virtual desktops. Instructions for installing the software, and for accessing virtual desktops, are included in this document. In addition, please refer to Appendix A for system requirements and Appendix B for additional considerations when accessing virtual desktops from personally owned computers.

To Install the VMWare View Client 1. Check your computer

Do your computer and home network meet the requirements for virtual desktops? Check Appendix A (system requirements) to find out.

2. Identify your operating system

This document provides instruction for Windows computers only. Is your computer 32-bit or 64-bit? (Unfortunately, it matters.) If you don’t know just: a. click on the Start logo button

b. right-click on Computer

c. click on Properties in the menu

d. In the window that appears, look at the “System type” which will be 32-bit or 64-bit. Remember this, we’ll need it later!

3. Download and install the View client In your web browser, go to

https://mydesktop.madisoncollege.edu. (Note the “s” at the end of “https” – this is a secure site.) Click on either “View Client for Windows 32 bit” or “View Client for Windows 64 bit” depending on what you learned in Step 1.

a. Click “Run” in the Security Warning window. a

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b. Click “Next >” in the “Welcome to the Installation Wizard” window.

c. After you review the license agreement, click “I accept…” and then click “Next >”.

d. Click “Next >” in the “Custom Setup” window.

e. In the “Default Server” window, enter

mydesktop.madisoncollege.edu as the Default View Connection Server, then click “Next >”.

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f. Make sure that “Set default option to login as current user” is not checked, then click “Next >”.

g. Click “Next >” in the “Configure Shortcuts” window.

h. Click “Install” in the “Ready to Install” window.

i. Click “Finish” in the “Installer Completed” window.

j. When you are asked, click “Yes” to reboot your computer. You’re done with installation!

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To use a Virtual Desktop

1. Double-click the VMware View Client icon on the desktop.

2. Tell the View Client to connect to Madison College. a. Enter mydesktop.madisoncollege.edu as the

Connection Server, if it’s not already there. b. If you see a box labelled “log in as current user”,

make sure that the box is not checked. If you do not see the box then it is not needed.

c. Click the Connect button.

3. In the next window, log in with your usual College user name and password.

4. Choose a Desktop by clicking on the desktop name, then click the Connect button.

a. Standard Desktop

The Madison College Standard Desktop is usually at the top of the list. If you choose the standard desktop, you’ll get applications like Microsoft Office and web browsers, but your class might require custom applications.

b. Other Desktops

Your instructor will tell you which desktop to use for your class (e.g. Accounting, Paralegal, etc.)

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b 5. In a few seconds, your Desktop will appear.

a. Toolbar

The black toolbar at the top of the screen confirms that you’re on a virtual desktop.

b. Desktop Name

The Desktop Name appears below the Madison College logo.

c. Wrong Desktop?

If you’re not connected to the correct desktop (you don’t see the applications you need or the desktop name is not what you expect), then log off and repeat these steps but choose a different desktop.

Logging Off

When you’re finished, and you log off from the Virtual Desktop, you will be returned to the computer’s normal desktop.

REMEMBER: DON’T SAVE ANYTHING TO THE DESKTOP OR TO LOCAL STORAGE!

Most desktops are non-persistent, meaning that when you log off, everything on the virtual desktop is

discarded. On all desktops, it is preferable to save your data to a thumb drive, your H: drive or another shared network drive.

Using USB Devices (i.e. Thumb Drives, Headsets, etc.) 1. Plug the device into one of the

computer’s USB ports.

2. To connect your device to the

Virtual Desktop, click on “Connect USB Device” in the Toolbar.

a. Then click on the name of your device in the menu.

Note: USB 3.0 ports (usually marked with “SS” or colored blue) are not currently supported by virtual desktops. If your device does not

appear in the menu, or you see an “unable to redirect” message, try plugging into a different port.

3. Depending on your specific USB Device, it may take up to 60 seconds for Windows 7 to recognize and install the USB Device before it can be used.

4. Repeat Step 2 to disconnect USB Devices.

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Appendix A: Minimum system requirements

To use Madison College virtual desktops, your computer and internet connection must meet at least the Minimum specifications listed below. You will have a better (faster, more reliable) experience if your system meets the Recommended specifications.

Hardware Requirements

PC Standard x86 or x86 64-bit compatible desktop or laptop computer

CPU

Minimum Recommended

1Ghz or higher processor speed 2Ghz or higher processor speed

Memory 1GB of RAM 3GB of RAM or higher

Hard Drive Capacity At least 100MB of available storage At least 5GB of available storage

Internet Connection *

Minimum Recommended Preferred

1.5Mbps DSL/Cable connection 3Mbps DSL/Cable connection 10+ Mbps DSL/Cable connection

Connections with high latency (Satellite internet, some wireless/DSL connections, etc.) may experience performance issues. Other applications, devices, and users consuming bandwidth on your network may also adversely impact your virtual desktop experience. Please note that accessing a virtual desktop remotely requires significantly more bandwidth than simple web browsing.

Supported Operating Systems

Operating System Supported Editions 32-bit / 64-bit

Required Service

Pack

Windows 8 Windows 8 Pro - Desktop Windows 8 Enterprise – Desktop 32-bit or 64-bit NA Windows 7 Home, Enterprise, Professional/Business, and Ultimate 32-bit or

64-bit None Windows Vista Home, Enterprise, Professional/Business, and Ultimate 32-bit only SP1 Windows XP Home and Professional 32-bit only SP3

Windows RT is not supported, so devices such as the Surface RT cannot be used to access virtual desktops. Installation Requirements

 User must have the proper permissions/access to install software on the local computer

 Antivirus applications may need to be configured to allow/exclude VMware View applications Firewall Considerations

 Firewall applications may need to be configured to allow or exclude VMware View applications

 The following ports need to be open to allow access to virtual desktops: 3389, 4172, 9472, 32111. On a typical home network firewall, these are normally open by default. Corporate and Public networks may

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Appendix B: Additional Considerations for Accessing Virtual Desktops

Wireless Access – To access virtual desktops from personally owned computers, connect to the MC Secure wireless network SSID. Access to virtual desktops from student owned computers is only available while on-campus. Remote access to virtual desktops is not currently available.

Virtual Desktop Availability - The quantity of virtual desktops available for access from personal devices is limited by software licensing and other considerations. If all available virtual desktops are in use by others, a message indicating that all desktops are in use will be generated.

Software Applications Available - For some applications, Madison College is limited by software license agreements preventing use when accessed by personally owned computers or other devices. For software that is restricted from use on personally owned devices, Icons and/or Start Menu launch options will not be available on the virtual desktop.

Access to Local Disk Drives – Virtual desktops do not support access to local device storage or disk drives. When using a virtual desktop, you will not be able to see or use files on your device’s local storage, C: drive, or CD/DVD drive. External drives that connect to a USB port are supported (see “Using USB Devices”). If you need to move files from your device to a virtual desktop or back, you will need to first copy the files to a thumb drive or network drive, or transfer them via email.

Copy/Paste Between Desktops – It is not possible to copy/paste or drag-and-drop from your personal computer to a virtual desktop or vice versa, or between virtual desktops. If you need to move files or data between desktops, you must use an alternate method such as a thumb drive, email, or network or cloud storage.

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