Program Review Self-Evaluation Form Student Services

(1)

Program Review Self-Evaluation Form2013-2019

Student Services

Department Name: Counseling Purpose of Program Review

The purpose of Program Review is to provide a venue through which the college can evaluate its programs in relationship to the College Mission and its Strategic Goals and priorities. The program review process promotes a self-reflective evaluation of programs in a manner in which faculty can identify programmatic successes within their disciplines, identify areas in need of improvement and establish departmental goals for enhanced programmatic and student success.

The values of program review:

 Strengthening of programs through faculty led self-evaluation and goal setting;  Fostering inter-departmental cooperation and communication;

 Stimulating dialog on student success and programmatic improvements;  Evaluating each programs unique contribution to the College’s Mission and

Strategic Goals;

 Promotion of long-term planning focused on the use of data;

 Ensuring that curriculum and offerings meet student needs and promote student progression;

 Providing a venue to justify programmatic augmentation and to connect program needs to resource allocations.

 Enhance transparency about college programs to the broader community.

The value of self-evaluation is enhanced with the broad inclusion of individuals contributing to your department or unit. It is recommended that each department or unit make all efforts to include all faculty, staff and administration. Each department or unit may include additional information in their Annual Update Plan as needed to fully describe their department or unit. The Program Review focuses on the identified Programs of Study and Services provided by each department or unit. Each question is identified with P(Program) or D(Department) to denote whether the question should be answered at the program or departmental level.

The Office of Institutional Effectiveness is available to assist each department or unit in their efforts to complete their self-evaluation. The office has provided instructions on completing this document and resources to interactive datasets. In addition, to the generic instructions, the Office is available to assist all departments and units by providing individual training sessions, hosting departmental training meetings, and providing desk-side assistance through the Program Review Process.

The completed Program Review Questionnaire is due through the online system by (need specific date and time). Following submittal, validations teams organized through the college’s existing committee structure will review your document and provide feedback and recommendations for your department’s review. The Program Review and Viability Committee will provide the final recommendations for your review and feedback.

(2)

Section I. Program Description

College Mission:

East Los Angeles College empowers students to achieve their educational goals, to expand their individual potential, and to successfully pursue their aspirations for a better future for themselves, their community and the world.

1. Based on the information provided by the Learning Assessment Coordinator, the following programs are housed in your department/unit. Please review this list and provide any additional programs not already listed. (D)

(LAC to provide list) Student Services Counseling

2. Briefly describe each of your programs and answer the following question for each of your program(s) of study/service. In what ways does the program support the College Mission and its Strategic Goals?(D)

The Counseling Department at the main campus and South Gate promote the exploration, identification, and achievement of students' educational goals and individual potential through a combination of instruction, support services, and dynamic interventions. The department achieves this by offering various modalities of New Student Orientations, Financial Aid and Probation workshops, individual and group based educational planning, and Personal Development courses. In-Person and Online New Student Orientations encourage increased access and an outlet for the pursuit of higher education to the communities surrounding the College. Financial Aid and Academic Probation workshops ensure that at-risk students receive targeted interventions to assist them in reaching good academic standing. Individual and group based educational planning allows for students to explore their higher education options and identify personally fulfilling educational goals. Personal Development courses deliver an instructional format to foster educational opportunities, support services, and career options. Every service provided by the Counseling Department seeks to support the College's Mission and Strategic Goals. The Counseling

Department's interventions strive to empower all students at ELAC with the necessary tools and information critical to further their success as students.

3. Please describe the positions that are budgeted for your department, including the number and function for which they are budgeted.(D)

Total

(3)

Academic Administrators 0

Classified Managers 0

Classified Supervisors 0

Regular Faculty 19 Counseling Services in General, DSP&S, Career,

International and Transfer Other Faculty (Limited

Position/Long-Term Substitute Position) 0

Adjunct Faculty 5 Counseling Services

Classified 3 Office & Clerical Support at the main campus

Counseling office and Transfer Center

Other (SFP) 0 Unclassified Student Workers 2 Office Aids Unclassified Tutors 0 Unclassified Professional Expert 0

a. Please list all faculty members on reassigned or release time.

Please note that for Athletic, International, and Veteran Counselors, hours are increased above the reassigned time during peak periods throughout the academic year.

*Resources for back filling are provided. *Articulation .8 Cathleen Rozadilla

Athletics .5 (Dorothy Teola .25 & Ralph Valle .25) Career and Job Services .9 Janet Huang

Counseling Department Chair 1.0 Daniel Ornelas DSPS 1.0 Lydia Rudametkin

*FYC 1.0 Kirby Dominguez

*International Students .5 (Michelle Hernandez-Payan .25 & Melari Su .25) Puente .5 Dorothy Teola

Transfer Center 1.0 Paulina Palomino Veterans .5 Jessica Peak

4. List the district and campus-wide governance and decision-makingcommittees with which your department is involved. (D)

Region:

Region 7 Articulation, Career, Matriculation and Transfer Committee District:

District Counseling Chairs Committee

District Student Success and Support Program Committee District SIS Operational Steering Committee

(4)

College:

Academic Senate

College Catalog Committee

College Department Chairs Committee Conference Tuition Committee

Curriculum Committee

Educational Planning Sub-Committee Enrollment Management

Campus E.S.L Committee

Faculty Mentor/Advisor Committee Faculty Transfer Advisors Committee Financial Aid Appeals Committee Honors Advisory Committee IGELO Committee

Learning Assessment Committee Matriculation Committee Off-Site Committee

Shared Governance Council 4th Attempt Appeals Committee Student Success Committee Technology Planning Committee Transfer Committee

Violence Intervention Team Women Studies Committee Work Environment Committee Department:

Financial Aid Appeal Committee Online Counseling Committee Orientation Committee

Probation and/or Dismissal Committee

5. Describe the state of your department’s equipment and any unmet equipment need. Please give a specific rationale for these needs.(D)

The Counseling Department has two locations. The main campus has a total of 25 computers, 10 of which are outdated. The South Gate campus has a total of 5 computers, 3 of which are outdated. Between both locations we have 30 printers which are in good condition and would need replacement upon malfunction. The Counseling Department currently has 30 office chairs between the main campus and South Gate. Of these 30 chairs, only 5 are ergonomic. Counselors, classified staff, and student workers spend a large portion of their day seated, so it is important that adequate seating accommodations are provided by the campus. With the onset of SB 1456's mandate that Student Educational Plans (SEP) be readily accessible and in an electronic format, it is imperative that the Counseling Department has up to date and adequate equipment and software to comply with the legislation.

The Counseling Department at both the main campus and South Gate have a need for additional laptops, iPad tablets, and desktop printers. Laptop computers and iPads can be used to promote greater accessibility and equitable access for the development of Student Educational Plans for

(5)

our student population. Mobile computers and tablets will allow greater portability for the Counseling Department in servicing students in a variety of settings. Furthermore, the Counseling Department is in need of multiple copy machines and shredders. The (1) copier and (1) shredder is used daily for the high volume of services provided by the department. These two pieces of equipment alone incure a huge annual cost to the department's equipment budget every fiscal year. With the campus' financial support the Counseling Department can better service ELAC's student body by having up to date equipment and technology.

The signing of SB 1456 as well as the District's implementation of a web-based Student

Information System necessistates that the Counseling Department maintains an adequate supply of Internet-ready desktops, laptops, tablets and office equipment. The campus' ability to

maintain accessible, effective, and equitable counseling, instruction of Personal Development courses, and educational planning services relies heavily on ELAC's ability to provide this equipment.

6. Describe the way your department’s current facilities meet the needs of your programs, including your classroom environment. Detail any unmet facility needsand steps taken to address any persisting issues.(D)

The layout of the Counseling Department at the main campus inhibits the ability for students to easily access Counselor offices. The existing floor plan requires that students exit the building and then re-enter the Counseling Department in order to gain entry to Counselor's individual offices. Additionally, a security risk is present in the reception area as well as in the West wing of the office. The reception area lacks a glass security barrier which are found in other campus and student services offices. In the event of a campus emergency such as an active shooter, fire, or earthquake an emergency exit door is necessary at the South end of the West wing of the office to ensure the safety of faculty, staff and students.

The Counseling Department currently has limited office space at both the main campus and at South Gate. To accommodate future growth of Counseling Faculty per student to counselor ratios

delineated by the Department of Education and Chancellor's Office, it will be necessary to increase office space for the department. This will provide equitable counselor access for students.

The Counseling Department can benefit from a dedicated computer lab facility at both the main campus and at South Gate whereby students enact course exploration and registration. The computer labs can be used to increase the accessibility and effectiveness of the New Student Orientations mandated by SB 1456. This setting will provide counselors with access to help develop Abbreviated Student Educational Plans, ease in course registration, and ensure equity for students lacking personal computers.

The lack of campus-wide smart classrooms also inhibits Counselors' ability to teach aspects of Personal Development curriculum. Typically, the Counseling Department is one of the very last departments to be allotted classrooms for the semester. This results in the Counseling Department frequently receiving a disproportionate amount of smart classrooms as well as the time of day to offer classes. The Counseling Department's delivery of services would be greatly improved with the campus' commitment to smart classrooms and the allocation of a computer lab that allows students easy access to computers, web sites, and the Internet. In response to the demands of SB 1456, the

(6)

Counseling Department projects an increase of counseling services to include Personal Development (Counseling) courses, at-risk counseling, workshops and other individual counseling services.

7. Describe any trends, recent events or activities that have impacted your program(s). Please be specific to each program provided in the list above.(P)

a. Which of these changes or trends have most impacted your programs? b. What efforts have been made to address these changes?

c. What effect have these changes had on student goal attainment?

a1. As of January 1, 2013, SB 1456 (Student Success Act of 2012) provides a policy framework that targets funding to the Core Matriculation services, Assessment, Orientation and Student Educational Planning (SEP). Effective Fall 2014, all new students must participate in Assessment, Orientation, and receive a SEP for enrollment priority. Thereafter, all continuing students will also be required to participate in these Core Matriculation services. The legislation also mandates that at-risk students (Probation) be notified, monitored, and provided with appropriate counseling services and follow-up in a timely manner. Additonal services noted in the legislation include assistance with exploration of education and career goals as well as identification and selection of course of study for all students. Furthermore, student educational plans must be accessible, timely, and recorded in an electronic format.

a2. By staying abreast of technological trends the Counseling Department has developed various online modalities that students can use.

a3. Recently campus wide efforts have focused attention on providing comprehensive instructional and student support services to first year students. As a result ELAC has incorporated a pilot pathway focused on first-year student success, First Year Completion (FYC). Whereby Personal Development (Counseling) courses and targeted counseling services have been provided.

a4. Stricter Federal Financial Aid guidelines resulted in more students being disqualified from financial aid. This has increased the need for counseling services to assist students in appealing their disqualification from financial aid. In addition, SB 1456 also includes a BOGG Fee Waiver Condition to closely monitor students academic standing (2.0 GPA) for Fee Waiver eligibility.

b1. A number of innovations have been implemented to address the coming changes as a result of SB 1456. The duration of the New Student Orientation was modified from 1-hour to 2-hours. The additional hour added to the New Student Orientation allows for Counselors to develop Abbreviated Student Educational Plans for students in attendance. In addition, beginning October 2013 more New Student Orientations will be offered on a continuous basis through out the year. The Counseling Department in collaboration with Admissions and Records have been addressing the growing at-risk student population (over 4,000) by providing comprehensive workshops and individual counseling appointments. We forsee increasing the number of Probation workshop and developing other interventions as a result of the at-risk mandate of SB 1456 which in the future will affect priority

(7)

enrollment. As the District proceeds with the new SIS software the Counseling Department should be able to offer students electronic versions of SEP's.

b2. Counselors have worked closely with the Information Technology (IT) department to ensure that the Counseling Department makes every effort to leverage technological resources in its delivery of services. Beginning November 2013, the Counseling Department will launch a new version of the Online New Student Orientation. The content of the Online New Student Orientation will closely mirror that of the In-Person New Student Orientation. Both the In-Person and Online New Student Orientations utilize multimedia hosted on the Counseling Department's Channel on YouTube. The ELAC Counseling

YouTube Channel allows the department to develop tutorial videos to supplement the content covered in both the In-Person and Online New Student Orientations. The IT department has assisted in

transforming the Online New Student Orientation from a static website to a dynamic website. The Counseling Department is also in the process of adding a new Online Counseling/Educational Planning service to complement its existing Online Advising/Quick Question service. Whereas the Online Advising service exists to answer quick questions, the Online Counseling service that is in development will focus on providing greater access to Comprehensive Student Educational Plans for Distance Education

students. This new service is slated for an early 2014 debut.

b3. The First Year Completion (FYC) pathway was developed by the college to provide instructional and student support services to first time college students. As a result, there was a substantial need for additional Personal Development (Counseling) course offerings and targeted counseling services for FYC particpants. The Counseling Department has shown its support for FYC by designating a 1.0 Counselor and offering 8 additional Personal Development courses.

b4. To manage the number of students disqualified from Federal Financial Aid, the Counseling Department has developed workshops to serve this group of at-risk students. A critical component of students' reinstatement for Financial Aid involves contact with Counselors. Students receive

information on Federal and State Financial Aid guidelines, intervention on returning to good academic standing (2.0 GPA) with the College, and course suggestions from the Counselors facilitating the workshop. Additionally, students are also seen in individual counseling appointments.

Under current Fee Waiver regulations student who do not maintain good academic standing (2.0 GPA) are not disqualified from receiving a Fee Waiver. In the future, SB 1456 will impose stricter conditions for Fee Waiver eligibility. The Counseling department anticipates having a critical role with the Financial Aid Department in implementing the new SB 1456 BOGG Fee Waiver Conditions.

c1. Mandatory Assessment, Orientation, and Student Educational Planning services per SB 1456 will promote student goal attainment. This mandate ensures that all new students go through a thorough matriculation process prior to registering for classes. The Counseling Department plans to increase the number of orientations offered by over 50%. Additional intervention methods will be designed by the department to address Orientation and Student Educational Plans. The department also plans to increase the number of strategies and services for the at-risk (Probation) students to address the mandates of SB 1456.

c2. The Counseling Department continues to implement and revise its online student services to increase access for students. As an example, in its initial month of existence, the YouTube Channel has

(8)

c3. Since the FYC pathway is a pilot for the 2013-14 academic year, there is no current data available to see if these instructional and student service interventions have enabled these students to achieve their goals.

c4. The educational planning component of the Financial Aid workshops allows for students to expedite the process for having their Financial Aid monies reinstated. At this time, the details on how to implement the new proposed BOGG Fee Waiver Conditions are being determined by the State

(9)

Section II.

Program Assessment

In order to fulfill the College Mission, the college has developed four goals. These goals serve as the broad planning objectives through which all other college planning documents and departmental plans will be based. Together these goals provide a foundation for building a true agenda of student success. Goal 1: Increasing student success and academic excellence through student-centered instruction, student-centered support services, and dynamic technologies.

1. How has your department evaluatedthe impact that your program(s) has on student learning and achievement? (D)

The Counseling Department collaborated with various entities on campus (OIE, Academic Senate, Student Success Committee) to conduct orientation focus groups, develop Point of Service Surveys and to conduct a thorough analysis of our services through a Faculty Inquiry Group (FIG).

2. The college has a goal of increasing first-year persistence and completion of certificate, degree and transfer programs. What efforts are being conducted to improve student academic performance? (D)

a. What are the results of these efforts to date? (D)

Counselor led orientations have been increased to two hours and include giving students an Abbreviated Student Educational Plan. Since 2009, the department has offered Online Advising to students. Through these efforts we have increased access to all ELAC students. The assigned counselor to the FYC pathway has been able to assess program needs and coordinate services.

3. Review the provided student demographics. What efforts have been made to ensure that students are able receive services?(P)

As an intregal component of the matriculation process, the Counseling Department serves the general student population at the main campus and South Gate . We offer Online Advising services and online appointment booking (E-SARS). We have increased access to in-person services and have offered weekend services as allowed by funding. The department continues to offer probation workshops for current students. Four Counseling faculty participated in a Faculty Inquiry Group (FIG) that allowed for a review of existing counseling practices compared to other community college's best practices as a way to improve services. As a result of the FIG, we created Financial Aid workshops to accommodate more students needing educational planning as part of the appeal process. New Student Orientations have been revised to include Abbreviated Student Educational Plans to address needs of incoming new students. We are involved in the FYC pathway and provide additional counseling services and Personal Development (Counseling) courses for students who participate in FYC. The systematic implementation of online services and group workshops have resulted in shorter wait times and greater accessibility to counseling services. The Counseling Department also has bilingual counselors who speak Spanish, Chinese (Mandarin) and Russian which has allowed greater access to our diverse student demographics. Counselor's also provide ELAC students with referrals based on student needs. Some of these referrals include DSP&S, Basic Skills, Health Center, Non-Credit Program, and community based organizations to name a few.

(10)

4. How have your programs coordinated efforts with other programs of service and programs of study? (P)

The Counseling Department collaborates with multiple entities on campus including FYC, Financial Aid, Matriculation, Career Center, Transfer Center, Admission and Records, EOP&S and DSP&S to coordinate and provide services. Counseling faculty also work with academic departments such as Administration of Justice, Nursing, and Child Development to provide specific advising for

programs of study. Another example of coordinated efforts that the Counseling Department participated in was Welcome Day. Workshops and counseling services were provided to students and parents who attended Welcome Day.

(11)

Goal 2: Increasing equity in successful outcomes by analyzing gaps in student achievement and using this, to identify and implement effective models and programming to remedy these gaps.

1. Review the following data on student completion. What have your programs done to address the equity gaps depicted in the data?(D)

(12)

The Counseling department provides services to all students regardless of gender or ethnicity. We provide services to the Adelante Program, Puente and FYC, which are designed to assist students who are at basic skill levels in Math and English. We also provide student service workshops to target populations like Foster Youth and AB540

(13)

students at South Gate and the main campus. Bilingual counseling services are also offered at both the main campus and South Gate locations.

(14)

Goal 3: Sustaining community-centered access, participation, and preparation that improves the college's presence in the community, maximizes access to higher education and provides outlets for artistic, civic, cultural, scientific and social expression as well as environmental awareness.

1. The college strives to reach non-traditional students. What efforts have been planned or have taken place to reach underrepresented student populations? (P)

(15)

The Counseling Department provides services to all students equally regardless of age, gender or ethnicity. The department is committed to providing access to all students and offers bilingual (Spanish, Chinese (Mandarin) and Russian) counseling services. The ethnic diversity of the counseling faculty offer similarities to the college student body. In an effort to provide equal access to students the Counseling Department works collaboratively with programs like Athletics and Veterans. We currently have counselors assigned to service these students.

2. What specific efforts have been conducted by your department/program(s) to promote student access?(D)

The Counseling Department at the main campus and South Gate has increased operating hours from 7:30 am to 7:00 pm Monday through Thursday and 7:30 am to 4:00 pm on Fridays as a way to increase student access. All workshops are also offered during evening hours. Since 2009, we have offered Online Advising services to reach Distance Education students. For the past two years we have offered online appointment scheduling through E-SARS which allow for great student access to appointment scheduling without having to come in person. Furthermore, Saturday counseling services, including New Student Orientations are offered when funding allows.

3. What efforts have been made to improve your program’s presence in the community? (P) a. What efforts have been made to engage the community or other educational

institutions to improve the preparation of all entering students?(D)

The Counseling Department provides Offsite Education and Outreach with information regarding the matriculation process for prospective students. Due to budget cuts, there was a halt in

Assessment, Orientation and counseling services at local high schools. There are plans to reinstate these student services provided funding commitments are made to allow for these services. We participated in Welcome Day for parents as well as new and continuing students. Counseling faculty have presented workshops on access to higher education for the annual Adelante Young Men and Women Conference and the Sheriffs Training Academy and Regional Center.

As a way to provide greater services to the AB540, student population the Counseling Faculty have collaborated with Consejo de Federaciones Mexicanos en Norteamerica, Coalition for Humane

(16)

Immigrant Rights of Los Angeles, Los Angeles Center for Law & Justice and Mexican American Legal Defense Fund to provide workshops and resources for these students.

The Puente Program coordinates with universities to bring greater exposure to program participants and offer an annual field trip that showcases three to four universities. Puente collaborates with 35 to 40 mentors from the community, many of which are ELAC alumni, to work closely with students. The Puente Program has also hosted speakers like Father Boyle to present on the campus.

The STEM counselor, who is funded through a grant, works closely with organizations like JPL to create internship opportunities for students in the STEM fields. The STEM counselor also cooperates with universities to provide fieldtrips and information sessions for students in STEM majors.

(17)

Goal 4: Ensuring institutional effectiveness and accountability through data-driven decision-making as well as evaluation and improvement of all college programs and governance structures.

1. What have you learned from the assessment of your Student ServiceOutcomes?(P) a. In which areas did you excel?(P)

b. What issues and needs have been revealed?(P) c. Describe the changes that have taken place .(P)

d. Describe how your department will use program assessment results for program-level improvement.

SSO 1: To increase student knowledge and awareness of online counseling services such as appointment booking, advising and orientation.

SSO 2: To increase students' general satisfaction with Counseling Department services. SSO 3: To compare and contrast the effectiveness of online verses in-person orientations. a. The Counseling Department created a Student Service Outcome to look at general student satisfaction with Counseling Services. The students who were given a Point of Service Survey in Fall 2011 were generally satisfied with the Counseling department services. The location of the department in the renovated E1 building was easy for students to access. Students were also satisfied with the front desk staff and wait times.

b. The Counseling Department created a Student Service Outcome to look at student familiarity with our online services. The Point of Service Survey (Fall 2011) revealed the following issues: students are not very aware of the Counseling web page, the availability of online appointment booking , online advising or the static online orientation. A result from students surveyed showed that 60% of them have never been to the Counseling web page, which is the main portal for accessing our online services.

c. The department has created a new Student Service Outcome in response to the college's Education Plan. The SSO will assess the effectiveness of our Online versus In-Person Orientation. A subcommittee was created to address improving both our In-Person and Online Orientations. The current Online Orientation is static, too long, and not trackable. Due to SB 1456, the college must be able to track who completes orientation. The new improved Online Orientation will be dynamic and trackable. It is scheduled to launch by November 2013. The department has also created tutorial videos on YouTube to aid students in using the SIS system and in accessing their LACCD email account. A link to these videos has been put on the ELAC web page and a campus-wide email was sent to faculty and students.

d. The Counseling Department must educate students regarding our online services through better marketing efforts such as flyers given at orientation, in Personal Development (Counseling) courses and through email blasts. The orientation survey that is being developed will be given during the

winter/spring 2014 semester and will provide valuable data about the effectiveness of our Online and In-Person Orientations.

(18)

2. Describe your 4-year assessment plan for each program-outcome.(P) Program & Outcome # Spring 2013 Fall 2013 Spring 2014 Fall 2014 Spring 2015 Fall 2015 Counseling SSO 1 Analyze results

Create plan Use plan Reassess Analyze results Create plan Counseling SSO 2 Analyze results

Create plan Use plan Reassess Analyze results Create plan Counseling SSO 3 Develop SSO 3 Develop assessment method Assess Analyze results

Create plan Use plan

3. Describe any additional assessment that is needed to more fully understand your outcomes. What requests, if any, for evaluation have been made to OIE?(P)

The department has been working with OIE to create an orientation survey that will be used to assess our SSO related to orientation and address the Educational Plan action item. We plan to assess for the first time in the winter/spring of 2014. The department would also benefit from a study pertaining to the counselor to student ratio on the campus. This will help us in assessing future staffing needs given the mandated Core Matriculation services of SB 1456.

(19)

Section III.

Program Plan

Complete Table A by:

a. Based on the data provided in the preceding questions, describe your department or unit goals for the next six years and the programs involved.

b. Aligning the department/unit goals with the Educational, Facilities and Technology Master Plan objectives.

c. Reporting progress on stated goals

(20)

Department/Unit Goal

Programs Involved

Alignment with Educational Master Plan Objectives Alignment with Tech Master Plan Objectives Alignment with Facilities Master Plan Objectives Progress to date Anticipated Outcome of Department/ Unit Goal Additional Resources Required? Description of goal List of programs involved

None None None Description of an

previous or ongoing activities Description of anticipated improvements on measures Description of resources required to accomplish department goals Evaluate effectiveness of Orientations Counselin g OIE

Goal 1: Ensure adequate student support services t Goal 1: Increase student success through smart and Goal 1: Ensure permanent classroom space to meet e Working with OIE to develop, report, and implement survey data for all Orientation modalities.

Revisions made based on survey results

Smart classrooms at the main campus, South Gate, and offsite locations will also be required. Additional staffing may be needed based on survey results.

Provide all new non-exempt students with educational planning services, including career counseling, transfer counseling, and Personal Development (Counseling) courses. Counselin g Career Center Financial Aid Transfer Center Internatio nal Students Academic Affairs

Goal 1: Ensure adequate student support services t Goal 1: Increase student success through smart and Goal 3: Provide adequate open spaces, including a 2 hour Orientation where students receive an Abbreviated Student Educational Plan in response to SB 1456 mandate. An increase of 8 Personal Development courses exclusively for FYC students during Fall '13 term. Begin to meet SB 1456 mandate which is linked to future campus funding. To increase persistence, course retention, in-course success in Personal Development (Counseling) courses. 13.0 FTE's to provide Orientation, Counseling Services, including Student Educational Plans, Personal Development (Counseling ) courses to all students at the main campus, South Gate, Van De Kamp Innovation Center and offsite locations. 5.0 of the 13.0 FTE will be targeted for the Career Center, Transfer Center, Financial Aid and International Students. Smart classrooms at main campus, South Gate, and offsite locations are needed. 2.0

(21)

Classified Staff to provide support services in the office at main campus, and South Gate. Service at-risk (Probation) students Counselin g Financial Aid DSPS EOP&S CalWorks Admission s & Records Veterans Athletes

Goal 1: Ensure adequate student support services t Goal 1: Increase student success through smart and Goal 1: Ensure permanent classroom space to meet e At-risk (probation) students attend workshops and/or individual counseling appointments. Increase percent of students returning to good academic standing (2.0 GPA). 2.0 Counselor FTE working with at-risk students.

None None None

1. Please describe what additional resources are required in order to meet your planning goals.

State data shows that students who have participated in assessment and orientation, completed an Introduction to College course and obtained a Student Educational Plan demonstrate a higher success rate in goal attainment. In 2010, Title 5 changes were proposed to decrease counselor student ratios to 1:370. Currently, ELAC's Counseling Department has 19 full-time counselors to service over 28,000 (Fall 2011) students yearly. Twelve of these 19 full-time counselors have a portion of their FTE under release time or reassignment. Thus, the number of full-time counselors servicing the general student population after release time or reassignment is 11. The current counselor to student ratio at ELAC with 11 full-time counselors is 1:2545 which is over 6 times more than the recommended Title 5 ratio. Moreover, the Counseling Department at this moment does not have the necessary counseling faculty to service the campus population at both the main campus and South Gate. Additionally, the planned opening of the Firestone facility and ELAC's involvement with the Van De Kamp Innovation Center, will also increase the need for services at those sites. This creates an access issue for our students.

Given SB 1456's emphasis on completion of Core Matriculation services of Assessment, Orientation and Student Educational Planning the Counseling Department needs the college's support in providing adequate funding to hire the necessary faculty to provide student support services to the growing student body. In order to provide the Core Matriculation services and student-centered counseling necessary to promote student success and access, the Counseling Department is proposing the hire of 15 FTE Counselors. The 15 FTE Counselors will service counseling units to include South Gate, Van De Kamp, International, Transfer,

(22)

Career, and Financial Aid. The hire of 15 FTE Counselors will only begin to meet SB 1456 mandate and Title 5 counselor to student ratio compliance. It needs to be noted that these 15 counselor hires will only be a starting point for the next 6 years and additional counseling faculty will need to be hired in the future to meet all demands from SB 1456 and Title 5. Since state funding will be tied to SB 1456 compliance, it is absolutely imperative for the college to support the Counseling Department requests.

The Counseling Department will be evaluating the orientation process to ensure its effectiveness and plans to use various modalities to increase access to students. By offering more Personal Development (Counseling) courses the counseling faculty will promote student awareness of services, educational programs and career/major options. Since SB 1456 requires students to receive assistance with exploration of education to include career goals and identification of a course of study, these courses will be another avenue for services to be delivered. Students will be able to explore and select their educational objective. The Personal Development (Counseling) courses can also be offered to specific student programs at the college like FYC, Adelante, Athletics or Puente. To ensure the quality of the presentation of the course content a commitment to dedicated smart classroom space is needed.

To service at-risk (Probation) students the Counseling Department will create intrusive counseling interventions to include workshops, individual counseling, group counseling and Personal Development

(Counseling) courses. SB 1456 legislation mandates at-risk (Probation) students be notified, monitored, and provided with appropriate counseling services and follow-up. In response to SB 1456, the Counseling Department will need to take a bigger role in monitoring and guiding this target population to good academic standing (2.0 GPA). The Counseling Department projects a need for 2.0 FTE (out of the 15 FTE requested) Counselors to meet this goal. To service at-risk (Probation) students the Counseling Department plans to explore options to develop a course to target at-risk (Probation) students. Another at-risk population the Counseling Department will be working with include financial aid recipients. The Counseling Department is working collaboratively with the Financial Aid Department to request an additional 1.0 FTE (out of the 15 FTE requested) Financial Aid counselor to assist with the implementation of the new BOGG Fee Waiver Conditions as well as the academic standing (2.0 GPA) of financial aid recipients. Our goal to provide all non-exempt new students with educational planning services is in direct response to SB 1456's Core Matriculation services mandate. This legislation requires that all students meet with a counselor and have an Abbreviated Educational Plan and a Comprehensive Educational Plan which impacts our state funding. In order to service over 28,000 (Fall 2011) students and be able to successfully meet this mandate the Counseling Department will continue to offer 2 hour long orientations where Abbreviated Educational Plans are developed as a first step. The legislation requires that all students have a

Comprehensive Educational Plan by the 3rd_{semster or after completion of 15 units of degree applicable coursework effective Fall 2015. Currently, there is insufficient counseling faculty to meet this need. Thus,} the Counseling Department projects a need for 8.0 FTE (out of the 15 FTE requested) Counselors to assist with this mandate and the number of students enrolled at ELAC (main campus, South Gate, and Van De Kamp). Two of the requested positions will provide career and transfer services at the South Gate campus to assist students with their career goals and identification of their course of study. One of the requested positions will work with International Students. It should be noted that these initial hires will only begin to assist in serving the large student population at ELAC. More counseling faculty will need to be hired in order to meet these mandates efficiently and successfully. Additionally, the Counseling Department will need to hire 2.0 Classified Staff to assist with providing support services in the Counseling Department at the main campus, South Gate, and Van De Kamp Innovation Center.

Proposed Hiring Timeline:

2014-2015 2.0 Student Success and Support Counselors FTE, 1.0 At Risk (Probation) Counselor FTE, 2.0 Career Center Counselor FTE, 1.0 Transfer Center Counselor FTE, 1.0 Financial Aid Counselor FTE, 1.0 International Student Counselor FTE (request made from each prospective department: Career, Transfer, Financial Aid and International)

2015-2016 2.0 Student Success and Support Counselors FTE, 1.0 At risk (Probation) Counselor FTE 2016-2017 2.0 Student Success and Support Counselor FTE

2017-2018 1.0 Student Success and Support Counselor FTE 2018-2019 1.0 Student Success and Support Counselor FTE

(23)

USE A SEPARATE FORM FOR EACH POSITION REQUESTED

If you are requesting more than one position in this discipline, prioritize each position by # 1

Oral Response: TBD

The Committee will not accept paperwork from the discipline during this presentation.

No additional or updated paperwork will be accepted. Please be on time. Department: Counseling Discipline:

Replacement

Is this a replacement request for a full-time position _________________________ _______________

that has not been filled during the last five years? Name Date

Yes No

If yes, provide the name(s) and dates of separation.

In addition to the information provided by OIE, please address the following questions.

1. Do you currently have the standard hours to offer an additional full time faculty during the Spring and Fall term?

The Counseling Department is open Monday through Thursday 7:30am-7pm and Friday 7:30am-4pm. Weekend counseling is also available when funding is allowed.

2. Answer the following questions based on the staffing and enrollment data provided.

a. For instructional departments, please comment on how enrollment trends justify the position you are requesting. List any factors that may limit WSCH or enrollment.

Or

b. For non-instructional departments (Counseling, DSPS, etc.) how do you assess faculty student ratios and the need to fill this position?

In 2010 Title 5 changes were proposed to decrease counselor student ratios to 1:370. Currently, ELAC's Counseling Department has 19 full-time counselors to service over 28,000 (Fall 2011) students yearly. Twelve of these 19 full-time counselors have a portion of their FTE under release time or reassignment.

EAST LOS ANGELES COLLEGE

For Academic Year 2014-2015

(24)

reassignment is 11. The current counselor to student ratio at ELAC with 11 full-time counselors is 1:2545 which is over 6 times more than the recommended Title 5 ratio. Moreover, the Counseling Department at this moment does not have the necessary counseling faculty to service the campus population at both the main campus and South Gate. Additionally, the opening of the Firestone facility and planned expansion into the Van De Kamp Innovation Center will also increase the need for services at these sites. This creates an access issue for our students.

The Counseling Department’s goal to provide all non-exempt new students with educational planning services is in direct response to SB 1456's Core Matriculation services mandate. This legislation requires that all students meet with a counselor and have an Abbreviated Educational Plan and a Comprehensive Educational Plan, which impacts the college’s state funding. Each academic year brings over 7,000 new students to the college. Currently, there is insufficient counseling faculty to meet this need. In order to service over 28,000 (Fall 2011) students and be able to successfully meet this mandate the Counseling Department needs the college’s support in providing adequate funding to hire 1 FTE Student Success & Support Counselor (1 of 8 Counseling Positions Proposed for Academic Year 2014-2015) to assist in meeting this mandate. Since state funding will be tied to SB 1456 compliance, it is absolutely imperative for the college to hire enough Counseling faculty to provide adequate and accessible student support services to the growing student body.

3. In Fall 2012, how many of this discipline’s faculty (by headcount) is:

# Tenured #Prob # Long-Term Subs # Limited contract # Adjunct Faculty 14 5 5

In Spring 2013, how many of this discipline’s faculty (by headcount) are:

# Tenured # Prob # Long-Term Subs # Limited contract # Adjunct Faculty 14 5 5

4. List the faculty member, reassignment position, the reassignment (0.2, .04, 0.6) and the reassignment dates. Do not include positions that are permanently assigned to the department (ex: Department Chair, Department Centers) Daniel Ornelas, Counseling Department Chair, 1.0, 2013

Cathleen Rozadilla, Articulation Officer, 0.8, 2013 Janet Huang, Career and Job Services, 0.9, 2010 Dorothy Teola, Athletic Counselor, 0.25, 2008 Ralph Valle, Athletic Counselor, 0.25, 2000 Dorothy Teola, Puente Counselor, 0.5, 2008

Lydia Rudametkin, DSPS Counselor, 1.0, 2003 Kirby Dominguez, FYC Counselor, 1.0, 2013 Michelle Hernandez-Payan, International, .25, 2009 Melari Su, International, .25., 2009

Paulina Palomino, Transfer Center, 1.0, 2009 Jessica Peak, Veterans Counselor, .5, 2013

Please reference the Annual Update Program Review and Master Plan in the following responses:

1. The unit plan demonstrates how the department supports the college mission and Strategic Plan. How does filling this position align with the objectives in your department’s Unit Plan?

_______/60 pts possible B. Educational Program

(25)

The Counseling Department’s unit plan objectives were developed to align with the mandates of SB 1456. The Counseling Department promotes the exploration, identification, and achievement of students'

educational goals and individual potential through a combination of instruction, support services, and dynamic interventions. State data shows that students who have participated in assessment and orientation, completed an Introduction to College course and obtained a Student Educational Plan demonstrate a higher success rate in goal attainment. Counselors facilitate new student orientations, workshops (probation, financial aid), develop educational plans, and teach Personal Development

(Counseling) courses for the ELAC student population. Hiring 1 FTE Student Success & Support Counselor position will allow the college to ensure adequate student support services for the ELAC student population. This position will allow the Counseling Department to increase the volume of orientations, counseling and educational planning services, and instruction of Personal Development (Counseling) courses to all students at the main campus, South Gate, Van De Kamp Innovation Center and offsite locations. Filling 1 FTE Student Success & Support Counselor serves as a critical initial step in fulfilling SB 1456’s mandate and ensuring Title 5 counselor to student ratio compliance.

2. Drawing from recommendations and commendations within your most recent program review, how does filing this position maintain, improve, or otherwise affect your program?

Hiring 1 FTE Student Success & Support Counselor will allow the Counseling Department to increase its offering of the Core Matriculation services (Orientation, Abbreviated & Comprehensive SEPs) at the main campus, South Gate, Van De Kamp Innovation Center, and offsite locations. The increase of services at multiple locations is directly in line with serveral recommendations from the 2013-2014 Annual Updates (resources for offsite, increase counseling for general population, expanding orientations). By virtue of this extra Student Success & Support Counselor the Counseling Department will be able to increase its

participation in campus committees. Currently the department participates in 23 campus committees. 3. In what ways will filling this position further departmental efforts to develop or enhance new or existing

programs and/or curriculum in ways that cannot be done by current faculty?

Hiring 1 FTE Student Success & Support Counselor (1 of 2 Student Success & Support Counselor Positions for Academic Year 2014-2015) will allow the Counseling Department to further expand and enhance its

offerring of Core Matriculation services, educational planning, and instruction of Personal Development (Counseling) courses. Currently, the Counseling Department does not possess a sufficient number of Counseling faculty to adequately service the student population at the main campus, South Gate, Van De Kamp Innovation Center, and offsite locations. As a direct result of SB 1456 legislation, the Counseling Department extended the length of orientations to 2 hours in order to include the development of

Abbreviated Student Educational Plans for all students in attendance. The legislation also requires that all students have a Comprehensive Educational Plan by the 3rd_{semester or after completion of 15 units of} degree applicable coursework effective Fall 2015. Hiring a Student Success & Support Counselor will ensure the Counseling Department is able to increase its offering of services and thereby remain in compliance with SB 1456’s mandates.

(26)

Originator _________________________________________________________

Department Chair _________________________________________________________

Designated Dean’s Signature _______________________________________________

**If you are requesting funds for staff or CTE, please proceed to the Electronic Approvals page. **

For questions regarding the Program Review Self-Evaluation process, please contact Maribel Carbajal-Garcia at the Office of Institutional Effectiveness. (323) 415-4152/[email protected]

(27)

Replacement

Yes No

The Counseling Department is open Monday through Thursday from 7:30 am to 7:00 pm and Friday from 8:00 am to 4:00 pm. Weekend counseling is also available when funding is allowed.

Or

EAST LOS ANGELES COLLEGE

For Academic Year 2014-2015

(28)

reassignment is 11. The current counselor to student ratio at ELAC with 11 full-time counselors is 1:2545 which is over 6 times more than the recommended Title 5 ratio. Moreover, the Counseling Department at this moment does not have the necessary counseling faculty to service the campus population at both the main campus and South Gate. Additionally, the opening of the Firestone facility and planned expansion into the Van De Kamp Innovation Center will also increase the need for services at these sites. This creates an access issue for our 28,000 students. This existing access issue will be exasperated by SB 1456's Core Matriculation services mandate. This legislation requires that all students meet with a counselor and have an Abbreviated Educational Plan and a Comprehensive Educational Plan, which impacts the college’s state funding. Each academic year brings over 7,000 new students to the college. Currently, there is insufficient counseling faculty to meet this need.

SB 1456 also contains language that will tie the college’s state funding to servicing at-risk (Probation) students. During the most recent academic year there were over 4,000 students identified as at-risk (Probation). The legislation mandates that at-risk students be notified, monitored, and provided with appropriate counseling services and follow-up. In order to comply with SB 1456’s at-risk (Probation) student mandate, the Counseling Department will need to take a bigger role in monitoring and guiding this target population to good academic standing (2.0 GPA). Since state funding will be tied to SB 1456

compliance, it is absolutely imperative for the college to provides adequate funding to hire 1 FTE At-Risk Probation (2 of 8 Counseling Positions Proposed for Academic Year 2014-2015) Counselor.

1. The unit plan demonstrates how the department supports the college mission and Strategic Plan. How does _______/60 pts possible B. Educational Program

(29)

filling this position align with the objectives in your department’s Unit Plan?

The Counseling Department’s unit plan objectives were developed to align with the mandates of SB 1456. The Counseling Department promotes the exploration, identification, and achievement of students' educational goals and individual potential through a combination of instruction, support services, and dynamic interventions. The SB 1456 legislation mandates at-risk (Probation) students be notified,

monitored, and provided with appropriate counseling services and follow-up. The Counseling Department has worked closely with Admissions and Records to identify and service the growing at-risk student

population by providing comprehensive workshops and individual counseling appointments. Hiring 1 FTE At-Risk Probation Counselor position will be a critical initial step in fulfilling the SB 1456 mandate and ensuring an adequate level of intervention and support for at-risk (Probation) students at the main campus, South Gate, Van De Kamp Innovation Center and offsite locations.

Hiring 1 FTE At-Risk (Probation) Counselor will allow the Counseling Department to increase its offering of services targeting at-risk (Probation) students at the main campus, South Gate, Van De Kamp Innovation Center, and offsite locations. The At-Risk (Probation) Counselor will ensure that the Counseling Department continues “expanding support strategies for assisting students who are on probation” (13-14 Annual Update Plan).

3. In what ways will filling this position further departmental efforts to develop or enhance new or existing programs and/or curriculum in ways that cannot be done by current faculty?

The Counseling Department in collaboration with Admissions and Records have been addressing the growing at-risk student population (over 4,000) by providing comprehensive workshops and individual counseling appointments. Hiring 1 FTE At-Risk Probation Counselor will allow the Counseling Department to further expand and enhance its offerings of workshop, educational planning, and Personal Development (Counseling) courses targeted to at-risk (Probation) students. Currently, the Counseling Department does not possess a sufficient number of Counseling faculty to adequately service the at-risk (Probation) student population at the main campus, South Gate, Van De Kamp Innovation Center, and offsite locations. Hiring 1 FTE At-Risk (Probation) Counselor would ensure that the Counseling Department is able to both increase and enhance its offering of services and thereby remain in compliance with SB 1456’s mandates. This At-Risk Probation Counselor ensures that the Counseling Department possess adequate counseling faculty to focus on developing, implementing, and revising intervention methods targeted to over 4,000 students identified as at-risk (Probation). Additionally, the At-Risk Probation Counselor can explore departmental efforts to enhance the existing Personal Development curriculum by developing a course to target at-risk (Probation) students.

Originator _________________________________________________________

(30)

**If you are requesting funds for staff or CTE, please proceed to the Electronic Approvals page. **

(31)

Replacement

Yes No

The Counseling Department is open Monday through Thursday from 7:30 am to 7:00 pm and Friday from 7:30 am to 4:00 pm. Weekend counseling is also available when funding is allowed.

Or

EAST LOS ANGELES COLLEGE

For Academic Year 2014-2015

(32)

reassignment is 11. The current counselor to student ratio at ELAC with 11 full-time counselors is 1:2545 which is over 6 times more than the recommended Title 5 ratio. Moreover, the Counseling Department at this moment does not have the necessary counseling faculty to service the campus population at both the main campus and South Gate. Additionally, the opening of the Firestone facility and planned expansion into the Van De Kamp Innovation Center will also increase the need for services at that site. This creates an access issue for our students.

Stricter Financial Aid guidelines resulted in more students being disqualified from financial aid. This has resulted in approximately 5,000 students requiring counseling services to assist in appealing their

disqualification from financial aid. A critical component of students' reinstatement for Financial Aid involves contact with counselors. Under current Fee Waiver regulations students who do no maintain good

academic standing are not disqualified from receiving a Fee Waiver. In the future, SB 1456 will impose stricter conditions for Fee Waiver eligibility. The Counseling Department anticipates having a critical role with the Financial Aid Department in implementing the new SB 1456 BOGG Fee Waiver Conditions. Currently, there is insufficient counseling faculty to meet this need. In order to successfully service this population, the Counseling Department needs the college’s support in providing adequate funding to hire 1 FTE Financial Aid Counselor (4 of 8 Counseling Positions Proposed for Academic Year 2014-2015).

1. The unit plan demonstrates how the department supports the college mission and Strategic Plan. How does filling this position align with the objectives in your department’s Unit Plan?

_______/60 pts possible B. Educational Program

(33)

The Counseling Department’s unit plan objectives were developed to align with the mandates of SB 1456. SB 1456 legislation mandates at-risk (Probation) students be notified, monitored, and provided with appropriate counseling services and follow-up. Students targeted by the Financial Aid Counselor also fall under the at-risk (Probation) student population. To manage the number of students disqualified from Federal Financial Aid, the Counseling Department has developed workshops to serve this group of at-risk students. A critical component of students' reinstatement for Financial Aid involves contact with

counselors. Students receive information on Federal and State Financial Aid guidelines, interventions on returning to good academic standing (2.0 GPA) with the college, and course suggestions from the

counselors facilitating the workshops. Additionally, students are also seen in individual counseling

appointments. This position will allow the Counseling Department to increase the volume of financial aid workshops and individual counseling appointments. Thus, this will provide students more access with their financial aid reinstatement.

Hiring 1 FTE Financial Aid Counselor will allow the Counseling Department to increase its offering of services targeting students on financial aid disqualification at the main campus, South Gate, Van De Kamp

Innovation Center, and offsite locations. The Financial Aid Counselor will ensure that the Counseling Department continues “expanding support strategies for assisting students who are on probation” (13-14 Annual Update Plan).

3. In what ways will filling this position further departmental efforts to develop or enhance new or existing programs and/or curriculum in ways that cannot be done by current faculty?

Hiring 1 FTE Financial Aid Counselor will allow the Counseling Department to provide more access to students who will be affected by stricter financial aid regulations. Currently, the Counseling Department does not possess a sufficient number of Counseling faculty to adequately service the student population at the main campus, South Gate, Van De Kamp Innovation Center, and offsite locations. As stricter Federal Financial Aid guidelines get enforced and the BOGG Fee Waiver Conditions (SB 1456) get implemented the Counseling Department will need a Financial Aid Counselor to coordinate efforts with Financial Aid and Counseling as a way to service these at-risk students. In order to closely monitor students academic

standing (2.0 GPA) for Fee Waiver eligibility both departments will need to collaborate significantly. Hiring a Financial Aid Counselor will ensure that the Counseling Department is able to increase its offering of

services and thereby remain in compliance with SB 1456’s mandates.

Originator _________________________________________________________

Department Chair _________________________________________________________

(34)