116 | AU 1300 028 502 | NZ 0508 4278 473
USEFUL INFORMATION
BEFORE YOU CRUISE
All prices quoted in the brochure are per person based on double, twin occupancy in either Australian or New Zealand dollars for travel in the lowest season of the cruise itinerary unless otherwise stated. Prices are correct at time of print however all details, prices, inclusions, maps and information are subject to change at any time without advance notice. “CARRIER” means the entity who has undertaken the obligation to carry or performs the carriage of the Passenger from one place to the other as indicated in the cruise ticket, airline ticket or other ticket issued for the transport by road and is thereby indicated on such documents as “carrier”. Carrier includes the owner and/or the charterer and/or operator and/or their servants and/ or agents of any transport provider.
BELLA EXPERIENCE CRUISE RATES INCLUDE
Accommodation* in air conditioned cabins serviced daily with en suite bathroom
All meals onboard including breakfast, lunch and dinner in selected main restaurants were available or at the self-serve buffet open 20 hours per day with free self-serve coffee, tea and water section of buffet, Captain’s cocktail party & Gala dinners. Choice of dining times at booking. Dining time will be a choice of First or Second Sitting on ships except for MSC Meraviglia, MSC Bellissima, MSC Grandiosa, MSC Seaside & MSC Seaview which can choose from Early (5.30 – 7.30pm) or Late (7.45 – 9.45pm) dining times at booking. Note final confirmation for all dining requests will be advised upon embarkation. Timing will be the same for every night of cruise.
Daily program delivered to your cabin showcasing excursions, special offers and events for the next day Port and handling charges
Complimentary use of selected onboard facilities including pools, panoramic gymnasium (from 14 years of age), mini golf, library, whirlpools and sunbeds. Sunbeds cannot be booked or saved with personal items for long periods of time, Broadway style entertainment in the evening and professional musicians will entertain in the lounges of the ship (facilities will vary from ship to ship)
*Selected cabins are obstructed, check at time of booking.
FANTASTICA EXPERIENCE CRUISE RATES
INCLUDE: ALL BELLA INCLUSIONS PLUS:
Accommodation located on higher decks of the cruise ship
24-hour cabin service with free delivery of continental breakfast when ordered the night before. NOTE: This cannot be booked on morning of disembarkation
50% discount on fitness classes (such as yoga) or Personal training in Spa Centre (for adults from 14 years only)
Master Chef cooking classes for children 3 – 11
years complimentary and chance to discover a new language classes for children 3-11 years, both activities subject to booking confirmation on board the ship
AUREA EXPERIENCE CRUISE RATES INCLUDE:
ALL FANTASTICA INCLUSIONS PLUS:
Priority check-in at embarkation port on your cruise departure date
Spacious cabin with complimentary wellbeing products in-cabin, bathrobe and slippers
All Inclusive Restaurant & Bar Package (on selected destinations) or All Inclusive Classic Drinks Package (selected destinations) for all passengers in the cabin myChoice dining in reserved areas of the main restaurant when restaurant is operating, MSC Grandiosa will offer an Aurea Experience exclusive restaurant for myChoice dining.
Inclusive Spa Package (adults only) at MSC Aurea Spa with welcome cocktail from spa menu, one complimentary 10 min head & shoulder massage (California chair massage), a 60 min massage from spa menu (excludes four hands Bali massage), private Spa doctor consultation, unrestricted use of Thermal Area which includes sauna and spa throughout your cruise.
Complimentary access to a private sun deck (adult access only) #NOTE MSC Magnifica has a café on the Private sun deck and MSC Seaside and MSC Seaview have an Aurea Bar. Please check for deck allocation at time of booking as it varies per ship.
MSC YACHT CLUB RATES INCLUDE:
(available on MSC Preziosa, MSC Divina, MSC Fantasia, MSC Splendida, MSC Meriviglia, MSC Bellissima, MSC Grandiosa, MSC Virtuosa , MSC Seaside & MSC Seaview)
Dedicated priority check-in and check-out Accommodation with butler service in Yacht Club suite with marble bathrooms, pillow menu, 24 hour in-suite food menu and twice daily suite service
Favourite international newspaper delivered daily to your suite
All meals onboard including breakfast, lunch and dinner with free dining choice at the exclusive MSC Yacht Club restaurant, or at Top Sail Lounge or in your suite from a selected menu
Exclusive Top Sail Yacht Club Private Lounge with panoramic views and daily changing menu and traditional English High Tea served daily from 4.30pm.
Selection of exclusive alcoholic and non-alcoholic beverages in all MSC Yacht Club venues including Yacht Club private restaurant, lounge by the pool and mini-bar in your suite and in main restaurant, 20 hour buffet and bars in main parts of ship.
Exclusive The One sun deck with pool, whirlpool spa baths, solarium and bar. Private access lift to MSC Aurea Spa from MSC Yacht Club
24-hour Concierge Service for booking
personalized shore excursions via chauffeur-driven limousine, hire car or mini bus (reservation, availability and surcharge prices apply).
Concierge service for organizing onboard private shopping opportunities day or evening, even after hours with exclusive viewing of selected clothes or selected jewellery in your suite and personalized delivery of purchases to your suite.
Access to all sports facilities, entertainment venues, and children’s and teen’s venues and services (surcharges may apply)
Internet Package - connect up to 4 devices up to 4GB (dependant on cruise length). From Summer 2020.
MSC CRUISE RATES EXCLUDE
(including MSC Yacht Club)
Service Charges on board the ship (see Service charges section on page 108 of brochure)
Items of a personal nature including selected non-alcoholic or alcoholic drinks at main restaurant, beverages at bars, specialty or a-la-carte restaurants, food purchased at the pools, lounges or in cabins; alternate dining in selected a-la-carte or speciality restaurants on selected ships, phone calls, internet, postage, laundry, photography and any items not specifically mentioned in the brochure as being included or listed as included on special package flyer offers or pre-paid packages or shore excursions as well as included items for MSC Yacht Club bookings.
Medical treatments.
Sauna, steam rooms, beauty and health treatments for which surcharges apply either paid onboard or as a pre-purchase if not stated as included in the brochure or listed as included on special package flyer offers.
Special diets, special requests or celebrations including birthday, anniversary or special celebrations onboard, shore excursions including purchases made on shore excursions, onboard shopping or external shopping tours booked via the Concierge and any items not specifically mentioned in the brochure as being included
Airport taxes (if not advised in special package offers) & fuel surcharges which may be added if and when applicable
Insurance and additional land, services, tours, packages or airfare costs if required and not mentioned in the brochure as included.
NOTE: for all prices and cabins, whilst cabins numbers are provided at time of booking they are subject to change until final check-in at embarkation. Change of vessel may result in change of cabin at any time without notice.
CHILDREN/ 3RD or 4TH or ADDITIONAL PASSENGER FARES
Children under the age of 18 years cruise free and do not require an additional deposit unless stated otherwise when sharing one cabin with 2 paying adults in selected cabin categories on selected departures dates and cruise itineraries, subject to availability at time of booking. In all instances port charges are additional. Port charges ranging from $AU175 per child up to $AU1,200 or $NZ210 per child up to $NZ2,000 will apply. Grand Mediterranean Cruises one way free transfer is NOT included in children cruise free promotion and is only for first two adults in the booking. Children, 3rd and 4th adults and other additional passengers pay AU/NZ$150 per person or child for one way for transfer.
In addition children under 12 years cruising in Aurea or Yacht Club experience pricing may not cruise free due to included meals and drinks packages please check prices at time of booking. All airline charges including taxes and fuel charges and any land/hotel/transfer arrangements including Grand Voyage and Grand Mediterranean transfer are additional charges for children and all extra passengers. Details of all these charges and amounts will be provided by your cruise consultant and confirmed at time of booking.
DEPOSITS, BOOKING PROCEDURE AND BALANCE OF PAYMENT
Deposit: A deposit of $200 per person per cruise including
children must be received by MSC Cruises (Australia) Pty Ltd within five (5) working days (or earlier if advised at time of booking) to secure your cruise fare. All discounts must be added to booking before money is placed on booking.
WORLD CRUISE: A 15% refundable and non-transferable deposit of total cruise fare including port charges is due within seven (7) working days to secure the world cruise booking.
Non-payment of any cruise deposit amounts by date advised will result in automatic cancellation of your reservation and cabin. For Grand Mediterranean or Grand Tours deposit due date and auto cancellation time limits run from the first cruise scheduled date of departure for the full cruise package.
Group/Air/Special Packages: Additional deposit amounts and/or final payment is required dependent on special packages promoted and will be advised at time of booking.
All deposit amounts for general cruises, world cruises, and group/air/special packages are subject to change dependent on special offer or promotion or airline requirements which may arise, details will be advised at time of booking. Non-payment of deposit within five working days of booking (or seven working days for world cruises) will result in automatic cancellation of your reservation.
Booking Form/Web Check-In: Once a reservation is made and deposit received a signed and/or completed Booking Form must be completed by the person signing the Booking Form and received by MSC Cruises (Australia) Pty Ltd. For ease please visit msccruises.com.au or msccuises.co.nz and complete and submit the form online or complete the form and fax. The person signing or accepting the conditions of the Booking Form warrants that he/she has authority to accept the sea, air and land carrier’s conditions and information as set out on-line or in this brochure on behalf of all persons named on the Booking Form/Web Check-in.
Web Check-In: To ensure a smooth start to your cruise holiday the web check-in process makes this easy. Check-in online in just 3 clicks:
1. Go to msccruises.com.au or msccruises.co.nz 2. Enter your booking information in Web Check-In 3. Enter your personal data and identification information and click save.
Mandatory information must be provided: First and Last Name including middle & additional names must be provided as per current machine-readable passport and match booking made. Date of Birth, Gender, Nationality, Passport Number, Passport Issue Date, Passport Expiry Date, Passport Issue Place, Insurance Details, Policy and Emergency Insurance contact and Emergency contact details of a person within Australia or New Zealand not travelling with
you is required prior to departure from Australia or New Zealand. Web check-in booking form with all details including Insurance and Emergency contact are required before documents will be released. All guest in cabin must complete Web Check-in. Balance of Payment for Cruise: Payment is required 90 days prior to cruise departure or departure from Australia or New Zealand unless special payment conditions apply. World Cruise 2021 balance of payment is 120 days prior to departure. Payment can be made by EFT (Electronic Funds Transfer) or Credit Card. MSC Cruises (Australia) Pty Ltd does not apply a credit card surcharge. Please note however that selected credit cards may incur a foreign bank transaction fee, in addition to the payment amount. This fee is not applied by MSC but may be applied by the card issuing institution, depending on the card type being used. As this is not an MSC-imposed fee, unfortunately foreign banks transaction fees cannot be refunded by MSC.
Cancellation Policy: See clause 2 of the Booking & Carriage Conditions for important information about cancellations and loss of deposits.
FLEXIBLE BOOKING CONDITIONS FOR CRUISES DEPARTING in 2019 (excluding World Cruise 2020 & 2021 and MSC Bellissima)
**NAME
CHANGE Bella Experience Fantastica Experience Aurea or Yacht Club
Experience
Up to 90 days before departure
AU/NZ $100pp
per booking AU/NZ $100pp per booking AU/NZ $100pp per booking
Additional Name Changes up to 90 days before departure AU/NZ $100pp
per booking AU/NZ $100pp per booking AU/NZ $100pp per booking
Inside 90 days or once final payment in received
Any changes will be charged as per cancellation policy
Any changes will be charged as per cancellation policy
Any changes will be charged as per cancellation policy
**Discounts are not transferable to any other or new passengers with name changes. Name changes on airfares, groups, special packages or additional travel services including hotel or transfers booked through a third party may not be permitted at any time and additional cancellation fees or amendment charges, as well as the cruise cancellation fees, will apply.
CHANGE OF CRUISE DEPARTURE
Bella
Experience Fantastica Experience Aurea or Yacht Club Experience
Up to 90 days before
departure AU/NZ $100pp per booking
One free departure date change per cruise booking
One free departure date change per cruise booking Inside 90 days or once final payment in received Any changes will be charged as per cancella-tion policy
Any changes will be charged as per cancellation policy
Any changes will be charged as per cancellation policy
***Should change to booking (including itinerary change) reduce price paid no refund will be provided. Should change increase price additional surcharges will be applied. Date changes on airfares, groups, special packages or additional travel services including hotel or transfers booked through a third party may not be permitted at any time and additional cancellation fees or amendment charges, as well as the cruise cancellation fees, will apply. The new MSC cruise must be booked and confirmed for travel after the original cruise date and within one (1) year of original cruise.
FLEXIBLE BOOKING CONDITIONS FOR SELECTED CRUISES DEPARTING in 2019 and
2020 including MSC BELLISSIMA (excluding World
Cruise 2020 & 2021)
**NAME
CHANGE Bella Experience Fantastica Experience Aurea or Yacht Club
Experience
Up to 90 days before departure
AU/NZ $100pp
per booking AU/NZ $100pp per booking AU/NZ $100pp per booking
Additional Name Changes up to 90 days before departure AU/NZ $100pp
per booking AU/NZ $100pp per booking AU/NZ $100pp per booking
Inside 90 days or once final payment in received
Any changes will be charged as per cancellation policy
Any changes will be charged as per cancellation policy
Any changes will be charged as per cancellation policy
**Discounts are not transferable to any other or new passengers with name changes. Name changes on airfares, groups, special packages or additional travel services including hotel or transfers booked through a third party may not be permitted at any time and additional cancellation fees or amendment charges, as well as the cruise cancellation fees, will apply.
CHANGE OF CRUISE DEPARTURE
Bella
Experience Fantastica Experience Aurea or Yacht Club Experience Up to 90 days before departure AU/NZ $100pp per booking AU/NZ $100pp
per booking AU/NZ $100pp per booking
Inside 90 days or once final payment in received Any changes will be charged as per cancel-lation policy
Any changes will be charged as per cancellation policy
Any changes will be charged as per cancellation policy
***Should change to booking (including itinerary change) reduce price paid no refund will be provided, should change increase price additional surcharges will be applied. Date changes on airfares, groups, special packages or additional travel services including hotel or transfers booked through a third party may not be permitted at any time and additional cancellation fees or amendment charges, as well as the cruise cancellation fees, will apply. The new MSC cruise must be booked and confirmed for travel after the original cruise date and within one (1) year of original cruise. No matter which experience or price is booked no date of birth change is permitted.
WORLD CRUISE 2020 or 2021 AMENDMENTS
Names changes for either World Cruise departure is permitted at a charge of AU/NZ $100pp per booking up to 120 days prior to cruise departure. Inside 120 days or once final payment is received World Cruise cancellation charges apply. Date change from World Cruise 2020 to World Cruise 2021 is subject to availability please check at time of booking, surcharges will apply.
MSC CRUISES ON-LINE SERVICES, AIR, LAND, PACKAGE and ADDITIONAL THIRD PARTY SERVICES
MSC can arrange air and/or land travel arrangements in conjunction with your cruise as well as transfers, hotels, onboard drinks, spa and other onboard services for pre-purchase prior to your departure. Selected onboard cruise services provided by MSC Cruises can be booked online subject to availability at time of booking. Third party travel services not provided by MSC Cruises can be booked however a booking fee maybe required.
GRAND CRUISES: These cruise packages maybe a combination of two or more cruises and are sold as a single cruise package. Please note on the second or subsequent cruises repeat meals and/or entertainment may apply and cabin changes may be required.
ADDITIONAL MSC CRUISE SERVICES (including transfers, airfares, pre/post hotels, prepaid onboard packages etc).
Selected additional MSC onboard services can be booked on our website msccruises.com.au or msccruises.co.nz up to 48 hours prior to departure and paid with a credit card at time of booking. This can be done through the MANAGE MY BOOKING section. Cancellation of MSC online services will be
AMENDMENT OF BOOKING The
Passenger is entitled to replace himself with a third party, provided that: said third party satisfies all the conditions for the use of the Holiday Package; and written notice is duly sent to the Company no later than 90 days before departure of the Cruise. If the conditions stated above in this clause are met, the name change will in any case be subject to a fee reflecting the costs for the Company of effectuating the transfer, see clause 12.3. Name changes requested within 90 days of the departure will be considered as a cancellation. The change name request done prior to 120 days before departure is free of charge. Any change request fee indicated below is intended per person, including kids.
118 | AU 1300 028 502 | NZ 0508 4278 473 refunded to the same credit card that the booking was made on. Items added to shopping carts only remain live to book and pay, for 24hrs, the items then release back online for sale.
Additional MSC Cruise services can be booked via an agent or MSC reservation centre and must be booked prior to final payment (90 days). No bookings for additional services that are pre-paid through an agent or MSC reservation centre will be accepted 72 hours prior to departure from Australia/ New Zealand. Additional services booked after final payment through an agent or MSC reservation centre and prior to 72 hours before departure will incur an AU/NZ$55 amendment fee per booked service.
MSC Cruise operated transfer prices quoted are valid for major international airport locations only. If you purchase an MSC Cruises transfer in conjunction with your cruise departure, you or your travel agent are responsible for advising MSC Cruises at time of booking and before documents are issued of correct airline flight arrival and/or departure times. The Carrier will not be held responsible for any missed cruise departure or transfer due to incorrect or incomplete flight information. On arrival at main international airports passengers once exiting, and if booked on an MSC operated transfer, should seek an MSC banner sign for transfer assistance.
ADDITIONAL THIRD PARTY SERVICES NOT
OPERATED BY MSC CRUISES (including transfers,
airfares, pre/post hotels,etc).
MSC can assist with additional third party services however a quotation fee (non-refundable) for additional third party travel services pre-paid maybe required and must be booked 95 days before departure from Australia/New Zealand. Quotation Fee will be deducted from final payment. Third Party Services booked within 90 days of departure will incur an amendment fee of $55 AU/NZ per person per booking plus a fee to reissue all documents please check at time of booking. Selected land, air or additional packages or third party travel services have strict deposit, amendment and cancellation fees, which should be checked at time of booking with MSC Cruises reservations. For fly/cruise packages, the final price will be determined by your final routing and stopovers at time of booking. Prices for fly/cruise packages on the Official Website are a guide only and are subject to change at all times, please reconfirm at time of booking. If you decide to depart earlier, the seasonal airfare may change, resulting in a higher or lower fly/cruise price. You may also have the option to add a stopover on your way to or from your cruise which will change, increase the package and adjust prices. Removal of any package items stated will not reduce automatically the price. Airline bookings have special payment/ cancellation conditions that will be confirmed at time of booking. Airport taxes are ONLY included in fly/ cruise packages as stated and are subject to change daily from package prices quoted. The terms and conditions of the airline ticket will determine your length of stay, baggage allowance and all payment and applicable fees. All air, land, package and selected additional third party travel services must be booked and confirmed prior to final payment. MSC Cruises advises that additional travel services and/or fly/ cruise packages, itineraries, inclusions and prices are subject to change due to cost variations, exchange rates and contingencies. MSC Cruises will exercise its best endeavours to notify you of any changes, if and when they arise.
TRAVEL DOCUMENTS AND LUGGAGE
Travel documents will be emailed or sent to you or your agent after final payment has been received and usually 3-4 weeks prior to your departure date from Australia/New Zealand. Automatic e-documents for cruise portion can be sent to you 40 days prior to cruise departure if all payments are made and a signed Booking Form or online web check-in form has been fully completed.
Documents will only be released if all web check in details including Gender, Insurance and Emergency contact are completed and all payments and fees have been received. When online web check-in is completed you must PRINT and take the Web Check-In Receipt with your CRUISE documents to hand over at check-in for a speedier check-in at embarkation.
LUGGAGE: MSC Cruises paper baggage labels are provided within your e-documents. For more than one cruise you will receive additional paper baggage labels which need to be affixed at the commencement of EACH cruise and when changing cruise ships or cabins. We also recommend personal or airline baggage labels be affixed to your luggage prior to departure from Australia or New Zealand. Your free luggage allowance will be that shown on your airline ticket as opposed to cruise allowable luggage allowance. We advise all passengers to carry glasses, personal items, travel documents, passport, visas and medicines in line with size, capacity and guideline allowances of airlines in your hand luggage. For security reasons, passengers and/or their luggage may be searched each time they board the ship. Any articles that the Carrier deems potentially dangerous to the passengers, the crew and/or the vessel, will be held in custody while the passenger is onboard. Ship’s security will scan all hand-carried luggage when you board in all ports. If bottles of alcohol are detected they will request these are handed to the ships personnel at the gangway, who will issue a receipt and store the bottles safely for you. You can retrieve them from security/reception at the end of the cruise. Valuable luggage travels at the guests own risk. All luggage is to be kept in the cabin with free access to all exits onboard the ship and not to exceed 90x74x43cm in size and 23kg in weight per bag to a maximum of two bags and/or maximum of two hand luggage bags for all cruise destinations and lengths of days. Airline luggage size, weight and restrictions are a priority to cruise luggage requirements. No luggage may be stored by passengers anywhere other than in your cabin.
Prams and/or Guest’s own wheelchairs are always allowed in cabins and must be declared at time of booking.
AIR LOST LUGGAGE: Airlines reserve the right to charge a supplement for excess baggage. Passengers are advised to check all luggage allowances directly with the air carrier or on airline tickets prior to check-in from Australia or New Zealand. The Carrier accepts no responsibility for any luggage allowances set by airlines or for any issues arising during airport arrival or departure. In the event of luggage handling error by the airline we offer a recovery service. Working with Lost & Found offices of each main international port, the Carrier will make every effort to track your luggage and, where possible, have it sent to the ship or subsequent port of call, surcharges at passenger own expense. To assist in the tracing of any lost luggage the Passenger must present a copy of the P.I.R (Property Irregularity Report) they have submitted to the Lost Property Office of the airport where the Passenger reported the luggage missing to The Carrier.
PASSPORTS AND VISAS
All passengers (including children and infants) must be in possession of a valid passport for the entire period of the cruise holiday with the required correct number of blank pages and must be valid for at least 6 months after the return date to Australia or New Zealand. All countries insist on machine-readable passports in particular Russia and the USA. All individual passengers are responsible for obtaining and reviewing all required visas for all ports of call. The Carrier will collect and hold Australian/New Zealand and Non EU passports in exchange for a receipt at time of embarkation.
VISAS: (details below are a guide only please check with local embassies or consulates prior to final payment)
Russia: From 1st October 2019, some cruise passengers visiting St Petersburg (Russia) can do so with an e-visa, available for some nationalities only, to be obtained before the cruise. Please refer to the site of the Ministry of Foreign Affairs of the Russian Federation for all information including eligible nationalities, timings and procedures to obtain the e-visa. Alternatively, the current procedure remains in place: all MSC Guests visiting St Petersburg with an MSC excursion do not need a visa, and benefit from the usual advantages of all MSC Excursions (direct assistance while on excursion, insurance, priority disembarkation, etc). Our offices are available to answer any doubt you may have or provide additional information if needed.
South America: Brazilian visa is required for all cruises to/from South America or within South America and MUST BE organized by passengers or their agents before departure from Australia or New Zealand and is NOT included in the cruise fare. . USA: For travel to the USA, passengers are advised that for the Visa Waiver Program (VWP) an electronic online travel authorisation (ESTA) MUST BE purchased prior to arrival into USA. To check eligibility and obtain ESTA visit https://esta. cbp.dhs.gov/ for full details before departure from Australia or New Zealand. From 21st Jan 2016 the US Government enforced restrictions for ESTA and visa applicants who have visited Iran, Iraq, Sudan, Syria after March 2011. Additionally, in all cases a printed copy of the approved ESTA must be presented upon check-in. India: Passengers must have 6 months residual validity in their passport. A Tourist Visa is required prior to embarkation of cruise and is not included in cruise fare. The visa must be valid 6 months from date of issue and passport must have 2 adjacent blank pages (Left/Right) available for use by the embassy in India. Turkey: Australians visiting Turkey for tourism must apply for a visa online at www.evisa.gov.tr. Current cost is US$60 for a stay of 90 days and is NOT included in cruise fare. New Zealand passport holders are as at 17Apr18 exempt from visa for stays up to 90 days.
South Africa: All passengers must hold valid passport with 6 months residual validity and at least 6 open blank pages. Currently Australian and from 15th August 2019 New Zealand passport holders do not require a visa for South Africa for holiday purposes up to 90 days. This includes passport holders transiting through South Africa for holiday purposes. Children under 18 years of age traveling to or from South Africa must show BOTH Australia or New Zealand current passport AND original copy of Birth Certificate or entry will be denied by air or sea. If traveling with one parent then a legal document signed by non-travelingparent and witness by JP and not less than 3 months old must be produced. New Zealand passport holders of all ages must obtain a visa for South Africa before departing New Zealand it is NOT included in cruise fare, please visit www.dha.gov.za. Sri Lanka: Passengers embarking, transiting, disembarking in Sri Lanka must organise an Electronic Travel Authorization (ETA) and costs including processing fee may incur and are NOT included in cruise fare. Current cost is US$35 plus fee for single entry 90 days. Please visit http://www.eta.gov.lk. Passports must have at least one blank page and be valid for no less than six months from date of arrival. Vietnam: Passengers embarking, transiting, disembarking in Vietnam must apply ONLINE for a Vietnam Service and Stamping Visa Fee NOT included in cruise fare, visit https://visaforvietnam.vn/ apply-vietnam-visa.html
China: Passengers embarking and/or disembarking in China must apply for a China Tourist visa NOT included in cruise fare, visit http://au.china-embassy. org/eng/. For cruises with calls in China: currently a tourist visa is required however new regulations are in progress so please kindly check with your agent at time of booking.
Cuba: Passengers must organise their own visa, called Tarjeta de Tourismo, prior to entry into Cuba by cruise it is NOT included in cruise fare. It is valid for 30 days for one entry and one exit only. Current cost EUR25,00 per person, children and infants included. In addition to passport with 3 months validity you must also present Medical Insurance covering cost of repatriation to country of origin and Visa on entry to Cuba. If your cruise returns to CUBA the additional entry and exit visa can be purchased onboard at EUR15,00 per person including children and infants. NOTE it is not an adhesive visa but a separate piece.
of paper to be shown so must be kept with passport. Flights are recommended via Mexico City or Vancouver for ease of entry direct to Cuba however Cuba visa must be obtained prior to departure from Australia or New Zealand. For organised fly cruise packages with MSC Cruises the first Tarjeta de Tourismo is included. Passengers with American passports have strict requirements to cruise to/ within Cuba please check at time of booking.
Mozambique: Australian and New
Zealand passengers travelling to Mozambique are able to purchase a visa onboard the cruise at cost of US$50 per person including children. Arabian Peninsula, Emirates, Oman, Qatar: Australian and New Zealand passengers do not require a visa for stay of up to 90 days.
World Cruise: Must have a minimum of six complete blank pages available in your passport of which 2 consecutive left/right for port requirements and valid for 1 year after embarkation (including childiren). All visa details are a guide only and relate to Australian or New Zealand passport holders only, other passport holders should check at time of booking. All passengers should check all visa requirements for all ports prior to final payment for up to date information and costs, MSC Cruises takes no responsibility for incorrect or lack of correct visa for any clients on a cruise.
HEALTH CARDS and VACCINATIONS
Senegal: For clients travelling to Senegal on a cruise, they require a Yellow Fever
$
certificate. Passengers should consult their doctor or relevant authorised medical office prior to the cruise for all information in regards to required vaccination or health requirements of all areas the cruise is visiting. MSC Cruises will not be responsible for passengers who do not adhere to the requirements or recommendations on the prevention of infectious diseases. For all cruises booked passengers are required to check with their agent or relevant country consulate for full passport, visa and/or vaccination requirements and details pertaining to all ports of call in plenty of time prior to departure from Australia or New Zealand, MSC Cruises will not be held liable for any passenger who have not fulfilled passport, visa or vaccination requirements before embarkation.
Europe: EC Regulation 1889/2005 states that: “any natural person entering or leaving the European Community and carrying cash of a value of EURO10,000 or more shall declare that sum to the competent authorities of the Member state through which they are entering or leaving the Community in accordance with this regulation.” Please check with embassies of countries to which you are travelling for your entire trip for all up to date details and restrictions in regards to travelling with cash. Please note CUBA The use of ATM facilities is extremely limited in Cuba and credit cards are accepted in very limited places. Cuban banks are not open regularly so we recommend taking EURO/CANADIAN DOLLARS in cash for any incidentals whilst you are visiting Cuba.
THINGS TO PACK
Lightweight, loose clothing, sunscreen and head covering are ideal for daytime. For informal evenings, we recommend casual dresses for women and a lightweight jacket for men. For formal evenings, gala dinners or Captain’s cocktail parties, a cocktail dress for the ladies and suit or dinner jacket with tie for the men is recommended. There are usually at least 2-3 gala or formal evenings per cruise. Throughout the cruise (day or night) there maybe theme parties, including 60s or 70s, floral, white or Little Italy parties. Dressing in theme is NOT compulsory. Please note there are no shops onboard to purchase, make or hire theme costumes
or dinner suits. Gym clothes including appropriate shoes. The dress of the day is published in the Daily Program.
A sweater or shawl is handy for unexpected changes in temperature or air-conditioning from interior to the exterior of the ship. For excursions including visits to sacred or religious sites we advise appropriate clothing or covering (covered knees, heads and/or shoulders, no low-cut tops or short shorts). Cruising in the European cooler months may require a rain or heavier jacket and an umbrella. A laundry service is available onboard for a nominal fee. There is no self-serve laundry facilities on any of the ships.
IN YOUR HAND LUGGAGE- travel documents,
passport, luggage tags for cruises to be attached at port, money, jewellery, medication, nappies, spectacles, cards including purchasing cards.
CUBA CRUISES EMBARKING IN HAVANA -
Due to immigration and security luggage delivery to cabins may not occur within same day therefore we recommend packing in your hand luggage change of underwear, clothes, makeup, swimwear, pyjamas.
THINGS TO LEAVE AT HOME OR NOT TO PACK
Pool towels are provided, hairdryers can be found in your cabin and beauty products can all be provided so you do not have to take them. Items forbidden to take on board: alcohol, firearms, sharp items such as blades, swords, flammable and explosive material, heating items or items with heating elements or open flame (such as clothing irons, kettles, hotplates, candles, incense) drones and food and beverages. We would like to remind you that as a safety precaution, security staff may search a passenger and/ or their luggage and can confiscate any articles that The Carrier considers could risk the safety of the passengers, crew or ship. Staff reserves the right to remove any food or beverages present in passenger’s baggage. These can be retrieved from Reception the evening before disembarkation. Passengers are not permitted to bring unpackaged food on board.
VOLTAGE
Electricity on board all ships is supplied at a voltage of 110V/220V 60 cycles AC in the cabins. International adaptors including European/Asia/Japan and USA plugs are recommended to be taken with you as only a limited supply are available from the Information Office.
HEALTH & MEDICAL REQUIREMENTS
Passengers warrant that they are fit to travel by sea, air and coach and that their conduct or condition will not impair the safety or convenience of the ship, aircraft, coach and/or the other passengers. Passengers with a condition that may affect fitness to travel including reduced mobility and/or disabled requirements must advise their agent and/or MSC Cruises and submit an MSC Special Needs Form and a doctor’s certificate prior to booking. Any specific transport, assistance needs and/or lodging requirements must be communicated at the time the booking is made and is subject to availability and confirmation.
Unless the Carrier agrees otherwise and in writing, passengers are limited to bringing two (2) items of such mobility or medical equipment onboard per cabin with a total value not exceeding EUR2,200. All equipment must be capable of being carried safely and must be declared before the cruise. Pregnant women must, at the time of making the booking, produce a medical certificate from a doctor confirming their fitness to travel on a cruise ship for the period of the cruise and mention the actual itinerary of countries. MSC Cruises will not accept a booking or carry a women who will be 24 weeks pregnant or more by the departure date of the cruise. Disabled guests or guests with reduced mobility must make MSC Cruises and/or their agent aware at time of booking and complete all relevant Special Needs Forms as required and have approved prior to making final payment.
MOBILITY SCOOTERS Scooters must be stored
and batteries recharged in your cabin. This will
minimise the amount of cabin space available. Due to safety considerations, wheelchairs and scooters should be able to fit in a standard cabin with a limited entry doorway (58cm MSC Divina, MSC Armonia, 68cm MSC Lirica, MSC Sinfonia, MSC Opera, 62cm MSC Musica, MSC Orchestra, MSC Poesia, MSC Preziosa, MSC Magnifica, MSC Splendida, MSC Fantasia, MSC Meraviglia, MSC Seaside, MSC Seaview, MSC Bellissima & MSC Grandiosa) If your scooter is larger than the dimensions reported for your ship, a handicapped cabin needs to be booked or a smaller scooter be used. Segways and other similar vehicles cannot be operated onboard. They shall be held and must only be taken off the ship and used while in port. Any specific transport assistance needs must be communicated at the time the booking to MSC Cruises or the agent and is subject to availability until confirmed. Please refer to Booking Conditions page 139-144 Clause 10.1-10.15 for further information for disabled guests or guests with reduced mobility.
DURING YOUR CRUISE EMBARKATION
Embarkation commences at the time indicated on your cruise e-documentation. Check-in closes two hours before the ship is due to depart, except for USA ports where check in closes three hours before scheduled departure time. As a safety precaution security staff may search guests and their luggage and confiscate any item that The Carrier considers could risk to the safety of passengers or crew members (such as weapons, knives, box cutters, Swiss army knives, swords, alcohol, self-defence sprays, lighter fluids, food, beverages, kettles, irons, etc). Dangerous items confiscated will NOT be returned and firearms will not be accepted and disembarkation will be requested. Before arriving at the port make sure cruise luggage labels are affixed to your luggage and all PERSONAL DETAILS AND IDENTIFICATION DETAILS shown on your cruise embarkation form are correct as per passport. You will be required to show your embarkation form and your passport before boarding and they must match.
Aurea Experience guests will find a dedicated check-in area withcheck-in the macheck-in embarkation area.
MSC Yacht Club guests will find an exclusive check-in area, will be assisted with their luggage and escorted to the dedicated line for priority embarkation and onboard check-in within MSC Yacht Club cabin after clearing security and immigration. MSC Yacht Club butler can unpack luggage upon request.
Main Steps for Embarkation: All passengers should proceed as follows (in order specified):
At the terminal.
1) Deliver luggage to the designated staff at designated area at the port with baggage labels affixed and it will be delivered outside your cabin. If not using MSC Cruises official labels you must have your NAME and SURNAME, SHIP NAME, CABIN NUMBER and port and date of departure written clearly on the labels. CUBA: Immigration and Security this process may take additional time and your luggage may not arrive until the early morning of embarkation or the next day, therefore we recommend having a change of clothes, swimmers, additional makeup, pyjamas as well as necessary medications in your carry-on bag. Scanned baggage labels are provided with your e-documentation before you leave Australia/ New Zealand. As the baggage labels are paper we recommend only applying these the night before, or if arrival to port is straight from airport, please affix the labels after collection of bag at airport before transferring to the port.
2) Go to embarkation area and present to staff your e-cruise documents and all personal travel documents required including valid passports and visas for all travellers for your cruise. NOTE: Even if you have completed web check-in prior to departure from Australia or New Zealand and received e-documents you MUST present the section headed EMBARKATION FORM for each passengers (adult or child) in printed copy to the check-in staff with your personal travel documents. You will collect your
120 | AU 1300 028 502 | NZ 0508 4278 473 cruise card and where applicable MSC wrist band (not available on all ships).
3) Proceed through immigration and security control and embark the ship. Staff may search you and/or your luggage and confiscate articles as per conditions. d) Upon embarking the ship, staff will take your security picture, or you can add a security photo when you complete web check-in prior to embarkation if applicable to your ship or through MSC for ME app if applicable to your cruise.
On Board
4) Go to your cabin which you can access with your cruise card. The Cruise Card is a magnetic card used for access to your cabin and for onboard payment of bar bills, excursions, laundry, in-cabin purchases, spa, beauty centre, hairdresser, duty free, shops, photographer and service charges to a central account. If you are a Voyagers Club member, the reverse side of your card will show the colour and level of loyalty member and your Voyagers Club loyalty number. MSC Yacht Club cards allow access to all MSC Yacht Club areas.
5) Activate your Cruise Card and register your form of preferred payment, by making your way to the Cruise Activation Points/Totems located near reception where you are able to register your Cruise Card against your credit/debit/travel card up to 48 hours after embarkation. A daily onboard credit amount will be held in suspense to cover expenses against your credit card, this will not be released until the night prior to departure of your cruise. You will be asked for Credit/Debit/Travel cards a PIN number, so please check with your bank prior to departure from Australia and/or New Zealand. Pre-authorisations are not applied to Debit/Travel/Cash Cards. A cash deposit of EUR150 per person or EUR250 per family (2 adults and 2 children) can be arranged with the Reception-Guest Service desk. Personal cheques are not accepted. Should the onboard expenses exceed the Card amount, a top up will be required for the Cruise Card.
6) Take part in the obligatory safety drill, this is mandatory for all passengers in the cabin.
Embarkation process above may differ from ship to ship and country, please listen carefully to staff at embarkation and follow their guidance for a smooth embarkation.
DISEMBARKATION
7) SETTLING ACCOUNTS ONBOARD: All accounts are settled the evening before or morning of the final day of cruise, you may settle the account with cash, traveller’s cheques or the following acceptable credit cards: Visa, MasterCard, Diners, JCB and American Express. You can check your account through the television in your cabin at any time throughout your cruise. Please note for a print out of your account please visit Reception the night before the end of your cruise
Credit cards: If you choose to pay by credit card, your account will be closed automatically at the end of the cruise, so there is no need to visit Reception-Guest Services. Please make sure that your credit card is enabled for use overseas prior to departure from Australia or New Zealand.
Debit cards (including Travelcards/Cashcards) are accepted onboard. If your onboard account is in credit upon disembarkation, your Debitcard/ Travelcard/Cashcard will be refunded in cash in the onboard currency of the ship to the owner of the Debit card/Travelcard/Cashcard. Please visit Reception-Guest Services the night prior or morning prior to disembarkation for your refund. The following debit/prepaid cards are accepted Maestro, Visa Debit, Visa Electron, Mastercard debit. Please make sure that your debit/travel/cash card is enabled for use overseas prior to departure from Australia or New Zealand.
Cash: Any amounts deposited in cash and not spent during your cruise will be reimbursed in cash in the
onboard currency of the ship at the Reception/Guest Service on the final morning before disembarkation. Accounts cannot be settled by personal cheques or travellers cheques. Facilities are available onboard to purchase local currencies or change travellers cheques (commission charges apply) for on shore purchases.
Please note selected credit cards may incur a foreign bank transaction fee, in addition to the payment amount. This fee is not applied by MSC but may be applied by the card issuing institution, depending on the card type being used. As this is not an MSC-imposed fee, unfortunately foreign banks transaction fees cannot be refunded by MSC Cruises.
TEEN CARD
For children aged 12 up to 17 years parents can also purchase a “Teen Card” per child which also acts as an identity card, their personal cabin key and enables younger guests to enjoy some freedom onboard. The “Teen Card” comes in pre-purchased select amounts of EUR30 or EUR50 per card per child. Parents just complete a form obtained at Reception/Guest Services, hand it to the Receptionist/Guest Services. The card will be provided for you to activate at the Cruise Activation Points/Totems onboard. The Teen Card is non-refundable; therefore any credit remaining on the card at the end of the cruise will not be reimbursed. Once funds on the Teen Card have been depleted a new card must be purchased at Reception/Guest Services, existing cards cannot be topped up.
CURRENCY ON BOARD
For Cruises in the Mediterranean, Northern Europe, Arabian Peninsula and India, Cuba* and West Indies/Antilles, the onboard currency is EURO. For cruises in the Caribbean, USA and Canada, Far East, South America and South Africa the onboard currency is USD. For Grand Voyages departing from Europe to Caribbean, USA and Canada, Far East, Arabian Peninsula and India, Cuba, South America, South Africa, and West Indies/Antilles the currency onboard is EURO. For Grand Voyages returning from South America, Caribbean, USA and Canada, Far East and South Africa the currency onboard is USD. For Grand Voyages returning from Arabian Peninsula and India, West Indies/Antilles and Cuba the currency onboard is EURO. World Cruise onboard currency will commence in EUROS.
ACCOMMODATION ON BOARD
Specific cabins, sizes, decks or bed type, views from the balcony featured in the brochure are to be used as a guide only and cannot be guaranteed. Where cabins are described as twin cabins they may have two lower beds, or a double bed or a lower bed plus sofa bed. Some cabins may also have upper bunks for additional travelling companions. All cabins have en-suite bathrooms with shower or shower over bath. Cabin sizes and layouts are a guide only and may vary. NOTE: A cruise ship is a moving object and even with the latest technology and modern sound proofing there is likely to be some background noise or vibration – especially as the ship, unlike a hotel, operates 24-hours a day. Photos/diagrams, maps, cabin layouts, deck plans and details in the brochure or on the Official Website are for illustration and guide purpose only.
VALUABLES
Passengers are strongly advised to use the complimentary Safe Deposit boxes for valuables. Safe Deposit boxes are provided in all cabins on all ships. If passengers are travelling with expensive camera equipment or video equipment, it helps to carry receipts in order to avoid unnecessary delays in clearing customs. Passengers must ensure they are properly insured. The Carrier assumes no responsibility for loss or theft of money or valuables stored in cabins, in luggage or left unattended.
DAILY PROGRAM DELIVERED TO YOUR CABIN
Each evening the Daily Program will be delivered to your cabin, placed at the foot of your bed. The Daily Program provides an extensive coverage for the next 24-hours including events, weather, activities, movies, dress, shows, meal timings, port information, shore excursion arrangements, reservation and spa hours, navigation news, disembarkation information for all ports as well as departure time for each port of call. A Daily Specials section provides a guide to special offers, shopping and deals available onboard. It is highly recommended guests consult the Daily Program for all up to date onboard information.
RECEPTION/GUEST SERVICE/INFORMATION DESK – our multilingual team are on duty to provide assistance and information as requested.
MSC CRUISES OPERATED SHORE EXCURSIONS
Shore excursions offered by MSC Cruises can be purchased and pre-paid online at msccruises.com.au through Manage Your Booking, once you have your booking number. They can be pre-purchased online up to 48 hours prior to cruise departure and paid by credit card. Items added to shopping carts only remain live to book and pay for 24hrs, the items then release back online for sale. MSC Cruises shore excursions are optional and provided by independent third party contractors. Once confirmed and pre-paid, MSC Cruises shore excursions booked on msccruises. com.au prior to cruise departure are fully refundable back onto the credit card used to pre-purchase the shore excursion.
MSC Cruises shore excursions booked through a travel agent or MSC Cruises reservation call centre should be made prior to 72 hours before departure from Australia/New Zealand. Amendment fee of $55 AU/NZ per person per amendment will be charged for shore excursions booked via a travel agent or MSC Cruises reservation call centre after final payment is received on the booking.
Any amendments or cancellations during your cruise, by the cruise ship or shore excursion operator will be advised in your cabin and may be refunded. If shore excursions have been purchased and pre-paid via the website, they will be refunded to the same credit card used to pay the shore excursion. If they have been booked and paid through an agent or MSC Cruises (Australia) office before departure from Australia or New Zealand, copies of the shore excursion voucher with a letter from the ship explaining the reason for the cancellation must be retained upon your return. Lodge all the documents with your travel agent or send to MSC Cruises (Australia) to obtain the refund. No-show or change of mind is non-refundable. In case of illness onboard, a medical certificate issued by the doctor onboard is required to qualify for compensation. Any refunds will be applied on an individual basis for illness. Shore excursion price includes transport, visits to sites and/or museum, meals and drinks as detailed in the description of each shore excursion. Excursion programming and timings (departure/ return) will be confirmed onboard during the cruise. Shore excursions are conducted based on minimum or maximum passenger numbers and language requirements. If by any chance, only the minimum number of passengers is booked for an excursion, groups of passengers of different nationalities and/ or language maybe required to travel together in the same coach. Some archaeological sites charge supplements for the usage of videos and cameras. These extras are not included in shore excursion prices, full details will be given onboard.
Passengers are requested to wear appropriate clothing for visits to religious sites (covered knees, head and/or shoulders, no low cut tops, short shorts). For beach tours, swimming towels and bathing suits are required to be taken.
Grand Voyage or World Cruises include shore
excursions dependent on the cruise itinerary and price chosen. These are set shore excursions which cannot be altered or replaced with other shore excursions of similar value. Non-attendance on these included shore excursions are considered a no-show and no refund will be provided. Note included shore excursions for Grand Voyage are not included for MSC Yacht Club passengers.
MSC Yacht Club passengers (aboard MSC Preziosa, MSC Divina, MSC Splendida, MSC Fantasia, MSC Meraviglia, MSC Bellissima, MSC Grandiosa, MSC Virtuosa, MSC Seaside & MSC Seaview) can contact their 24-hour concierge and organize to enjoy personalized shore excursions via chauffeur-driven limousines, hire car or mini bus at a surcharge price subject to reservation and availability at time of booking.
MSC Cruises is not responsible for any changes to the program resulting from local holidays, days that sites are closed and/or any other local events that completely or partially prevent entry or the original excursion itinerary. Unless otherwise stated shore excursions will be conducted by coach. MSC Cruises advises that excursion itineraries and prices are subject to change due to cost variations and contingencies without prior notice by MSC Cruises.
SERVICE CHARGES
During your cruise you will meet staff throughout the ship who provide you with excellent service. They are supported by just as many staff and crew who work hard behind the scenes to ensure you enjoy every moment of your cruise. For your convenience MSC Cruises automatically add a daily Service Charge to your onboard account, based on your chosen itinerary and the number of days for which the services are actually provided. The Service Charge serves to ensure we maintain the highest quality standards of service to our guests. The daily amounts are calculated with this in mind and cannot be modified. For your ease you can prepay your service charges at time of booking in AUD or NZD dollars prior to final payment. Please view Service Charge table on page 124 for relevant on board or prepaid charges. Should you wish to remove any of the daily Service Charge in the unlikely event that you do not receive satisfactory service, you may do so by contacting the Guest Relations Manager onboard. MSC Cruises does not recommend tipping individual members of staff. The Service Charge amount wether onboard or pre-paid can fluctuate at any time subject to exchange rates and cost variations and MSC Cruises will exercise its best endeavours to notify you of any changes to the Service Charge if and when it arises. Beverage Service Charge. A 15% bar service charge is automatically added to all beverage purchases made onboard. MSC Cruises advises that the bar service charge is subject to change due to cost variations and contingencies. MSC will exercise its best endeavours to notify you of any changes to the bar service charge, if and when they arise.
DINING
Dining times and speciality restaurant opening hours are published in the Daily Program. All cruise prices include main restaurant dining or the choice to dine at any time in the 20 hour gourmet casual buffet dining. All times printed in this brochure or your e-documentation is subject to cruise schedule, arrival and departure times, geographical locations, weather and shore excursion returns and final confirmation at embarkation. Exact dining time and restaurant will only be confirmed at time of check-in. All restaurants offer special children menus and the casual buffet dining offers a children’s corner. Final dining times and restaurant will be advised at time of embarkation only. All food, drink and related services not included in the cruise price can be pre-paid on msccruises. com.au in your booking under Manage My Booking in AU/NZ$ up to 48 hours prior to cruise departure and paid by credit card and/or purchased onboard in ships currency. All food, drink and related services purchased onboard and not included in the cruise price shall be paid at the end of the cruise.
Full breakfast is served in the main restaurant from 7:00am until 9:30am and buffet breakfast in the casual dining starts approximately 6:00am. Lunch is served from noon until 2:30pm in the main restaurant. A grill and pizza service is available at the 20-hr gourmet casual buffet dining from noon to midnight. Dinner is served in the main restaurant dependent on experience pricing booked.
Bella Experience dinner bookings can choose a classic dining time between MAIN/LATE seating, at approximately 6.15pm and 9.00pm for dinner subject to cruise schedule. Exact dining time and restaurant will only be confirmed at time of check-in. Fantastica Experience dinner bookings on all ships excluding the smart ships, will also choose a MAIN/LATE seating as per Bella above with priority allocation. Fantastica Experience dinner bookings on the smart ships (MSC Meraviglia, MSC Bellissima, MSC Grandiosa, MSC Seaside & MSC Seaview) can choose Early (5.30pm to 7.30pm) or Late (7.45pm to 9.45pm) dining. Changes to dining times can only be made once onboard with the Maitre d’Hotel of your allocated restaurant. Exact dining time and restaurant will only be confirmed at time of check-in. Wellness Experience dining is the same as Fantastica dining.
Aurea Experience dinner bookings offer myChoice Dining allowing guests to dine whenever they like when the main restaurant is open. Simply turn up or you can make a reservation to ensure you do not have to wait for a table. To make a reservation go the myChoice Reservation desk or call from your in-room phone or use the MSC for Me App whilst onboard. MSC Grandiosa only will offer an exclusive Aurea Experience only main restaurant for myChoice dining. On MSC Lirica, MSC Opera, MSC Sinfonia and MSC Armonia if booked in Fantastica Balcony or Fantastica Suite will be provided with myChoice dining in the main restaurant when it is open. (Download MSC for ME APP before you leave Australia/New Zealand).
MSC Yacht Club Dining guest can enjoy round-the-clock room service menu, Top Sail lounge and One Pool area dedicated 20-hour meals and beverages from a menu, while a fully dedicated restaurant with free choice of dining times is available for breakfast, lunch and dinner every day when the MSC Yacht Club restaurant is open. A traditional English High-Tea is served daily in the Top Sail lounge or in your suite.
The Carrier will make all reasonable endeavours to accommodate your seating requests but requests are subject to change until embarkation on day of cruise.
Additional meals - 24-hour cabin/room service is available, surcharges apply and a price list will be found in your cabin as well as a pizza service can be ordered as room service on selected ships, room service delivery charges may apply as well please check when ordering room service.
Specialty Dining: Dining at specialty restaurants is at a surcharge. You can pre-purchase your speciality/theme restaurants via msccruises.com.au or msccruises.co.nz and pay by credit card or book when you are onboard. Items added to shopping carts only remain live to book and pay for 24hrs, the items then release back online for sale. This dining requires a reservation to be made onboard even when pre-purchased through the phone numbers on the Daily Program or with the Maitre d’Hotel or your Dining Waiter onboard or through your television in your cabin. Smart ships offer MSC for Me App dining that can be booked via passenger’s phone onboard. Onboard MSC Preziosa and MSC Divina the Galaxy Restaurant will sometimes offer a late brunch from 10:00am dependent on cruise schedule (surcharges apply). Onboard MSC Meraviglia, MSC Bellissima and MSC Grandiosa you can dine in the special Cirque du Soleil at Sea lounge on a set menu and then watch the Cirque du Soleil at Sea show. This speciality dinner can be pre-purchased on the Official Website and pre-paid in Australian or New Zealand dollars or pre-booked onboard. There is a Cirque du Soleil at Sea drink and show option for pre-purchase or
purchase onboard as well. Items added to shopping carts only remain live to book and pay for 24hrs, the items then release back online for sale.Two different shows are performed each night and must be pre-booked through the Official Website or onboard. Afternoon Tea and Midnight Snacks are served in the 20-hr gourmet casual dining buffet.
SPECIAL DIETS/ SPECIAL REQUESTS
Any special dietary requirements/ allergies or special requests must be advised in as much detail as possible at the time of your cruise booking and prior to departure from Australia or New Zealand. Descriptions such as “Vegetarian” are not sufficient. A supplementary charge may apply to these dietary or special requests including birthday cakes, anniversary cakes etc. Kosher menus (pre-packaged) and Halal products (beef, lamb and poultry) are available on selected itineraries or ships, however they must be requested at least 2 months prior to cruise departure, please check at time of booking. MSC Cruises works closely with the Italian Celiac Association to provide gluten-free menus in the main restaurant when cruising in the Mediterranean and Northern Europe. Onboard MSC Opera, MSC Lirica, MSC Sinfonia and MSC Armonia, guests can find pre-packaged gluten-free products such as snacks, biscuits, croissants, sponge cakes and muffins. Celiac menus and pre-packaged food are dependent on the ship, cruise and itinerary booked please check at time of booking. The Carrier will make all reasonable endeavours to comply with the requests but cannot be held liable in relation to the inability to provide the required dietary or special requirement or the inability to provide a variety of special dietary meals or to meet any other special requests advised onboard.
BARS AND CAFES
The bars as wells as the restaurants onboard offer a journey within a journey and our drinks have been carefully selected by our team. From health to fun, all styles of beverages can be enjoyed in the numerous bars and lounges. A 15% bar service charge is automatically added to all purchases onboard. No tips are therefore required for bar & restaurant staff.
ENTERTAINMENT
Throughout the cruise a wide range of entertainment can be enjoyed including card games, table tennis, volleyball and shuffleboard^ tournaments, pool games, song festivals, dance competitions, quizzes, fancy dress parades, beauty contests and many more. Spectacular international Broadway style shows will take place in the theatre and professional musicians will entertain in the bars/lounges of the ship. On selected ships the included Broadway style shows may require to be booked dependent on itinerary and ship chosen. Hiring of musicians for private functions must be pre- arranged and surcharges apply. MSC Meraviglia, MSC Bellissima, MSC Grandiosa and MSC Virtuosa’s exclusive Carousel Lounge will showcase two shows by Cirque du Soleil over selected nights of the cruise. This special show is at a surcharge for either set dinner in the lounge and then watch the show or a drink and show option. Cirque du Soleil shows and select additional services can be pre-purchased up to 48 hours prior to departing from Australia/New Zealand. Items added to shopping carts only remain live to book and pay for 24hrs, the items then release back online for sale.
All ships offer hair and beauty salons, sauna, massage rooms, health, wellness centres & doctors, fitness classes & centres, laundry (not self-service) & dry cleaning services, video games, 4D cinema, F1 simulator, bowling alley, zip-line (MSC Seaside and MSC Seaview only) and much more at a surcharge price payable onboard. Zip-line is only purchased onboard at Amusement centre or Aquapark desks. Cost is USD10 or EUR 10 per single ride or USD50 or EUR 45 per cabin for unlimited rides for all guests in cabin. Prior to payment, guests to sign “WAIVER FOR ACCESS TO MSC CRUISES POOL & ENTERTAINMENT FACILITIES” and be informed of
