4059EE – R1.5
Alcatel-Lucent 4059 Extended Edition
Attendant Console
Table of Contents
4059EE Operator application ... 5
1 Introduction ... 6
2 Start the operator ... 7
2.1 Operator startup ... 8
3 Overview ... 9
3.1 Call handling windows ... 13
3.1.1 Call handling image ... 15
3.1.2 Call alert window ... 17
3.2 Status bar ... 18
3.3 Keyboard layout ... 24
3.3.1 Standard keyboard ... 24
3.3.2 Alcatel-Lucent USB Keyboard ... 26
3.3.3 General keys ... 28
3.3.4 Call handling ... 28
3.3.5 Call list keys ... 29
3.3.6 S-Keys ... 30
3.3.7 F-Keys ... 30
3.3.8 Audio keys ... 31
3.3.9 Other keys ... 31
3.4 Busy Lamp Field ... 32
3.4.1 BLF configuration popup menu ... 33
3.4.1.1 Add item dialog ... 35
3.4.1.2 Add multiple items ... 36
3.4.1.3 Add new tab dialog ... 37
3.4.1.4 Rename tab dialog ... 38
3.4.1.5 Import items dialog ... 39
3.4.1.6 Export items dialog ... 40
3.4.2 BLF item popup menu ... 41
3.4.2.1 Rename item dialog ... 42
3.4.2.2 Confirm BLF item removal dialog ... 43
3.5 Text messages window ... 44
3.6 Guide window... 46
3.6.1 Guide mode tree view menu ... 48
3.6.1.1 Guide ... 50 3.6.1.2 Auto answer ... 52 3.6.1.3 Auto transfer ... 53 3.6.1.4 Auto record ... 54 3.6.1.5 Program melody ... 55 3.6.1.6 Ringing type ... 57 3.6.1.7 Language ... 58 3.7 Service window ... 59
3.7.1 Service mode tree view window ... 61
3.7.1.1 Service ... 65 3.7.1.2 Counter ... 67 3.7.1.3 Financial report ... 69 3.7.1.4 Monitoring options ... 70 3.7.1.5 Cost threshold ... 72 3.7.1.6 Duration threshold ... 73
3.7.1.7 Monitoring user list ... 74
3.7.1.8 Traffic state ... 75
3.7.1.9 Traffic threshold ... 76
3.7.1.10 Group status ... 77
3.7.1.11 Entities status ... 78
3.7.1.13.1 Subscriber services window ... 83 3.7.1.14 Whom ... 84 3.7.1.15 PARI ... 85 3.7.1.16 DECT installation... 86 3.7.1.17 Registration ... 88 3.7.1.18 Deregistration ... 89
3.7.1.19 DECT user modification ... 91
3.7.1.20 Expired DECT visitors ... 93
3.7.1.21 Bundle reservation ... 94
3.7.1.22 Bundle auto reservation ... 95
3.7.1.23 Direct outward dialing ... 96
3.7.1.24 Out of service trunk(s) ... 97
4 Application menu ... 98 4.1 File ... 98 4.1.1 Sign on ... 98 4.1.2 Sign off ... 98 4.1.3 Exit ... 99 4.2 Settings ... 99 4.2.1 System settings ... 100
4.2.1.1 Call handling setting dialog... 100
4.2.1.2 Application Settings dialog ... 101
4.2.1.3 Alcatel-Lucent OXE settings dialog ... 103
4.2.2 More settings ... 106
4.2.2.1 Application settings ... 106
4.2.2.1.1 Language ... 106
4.2.2.1.2 Keyboard shortcuts ... 107
4.2.2.1.2.1 Keyboard shortcuts window ... 107
4.2.2.1.2.2 Load keyboard schema window ... 110
4.2.2.1.2.2.1 The load keyboard schema open window ... 112
4.2.2.1.2.3 Save keyboard schema window ... 114
4.2.2.1.2.3.1 The save keyboard schema save as window ... 116
4.2.2.1.2.4 Restore keyboard shotcuts ... 118
4.2.2.1.3 Automatic startup ... 118 4.2.2.1.4 Unified directory ... 119 4.2.2.1.4.1 General ... 119 4.2.2.1.4.2 Messaging ... 121 4.2.2.1.5 Enable BLF ... 124 4.2.2.1.6 Log level ... 125 4.2.2.2 Integration window ... 125 4.2.2.3 ICS window ... 127
4.2.2.4 OmniPCX Enterprise settings ... 129
4.2.2.4.1 OmniPCX Enterprise Settings dialog ... 130
4.2.2.4.2 S-keys ... 133 4.2.2.4.3 OpenTouch ... 136 4.2.2.5 Presence handler... 138 4.2.2.5.1 General ... 138 4.2.2.5.2 Presence Server ... 139 4.2.2.6 LDAP directory ... 140 4.2.2.6.1 LDAP settings ... 140
4.2.2.6.1.1 Set base distinguished name ... 142
4.2.2.6.1.2 Attribute mapping ... 143
4.2.2.6.1.3 Export LDAP Settings ... 146
4.3.2 Edit personal directory ... 152
4.3.3 Import personal directory ... 152
4.3.4 Export personal directory ... 154
4.4 Help ... 155
4.4.1 License Information window ... 155
4.4.2 Logfile location ... 156
4.4.3 About window ... 157
5 Operation ... 159
5.1 Answering an incoming call ... 159
5.2 VIP calls ... 160
5.3 Transfer a call ... 161
5.4 Blind transfer ... 161
5.5 Transfer a parked call* ... 162
5.6 Call-by-name ... 163
5.7 Placing a call to a busy internal user ... 163
5.7.1 Single-line or analog ... 164
5.7.2 Multi-line ... 165
5.8 Wrong number/Out of service ... 166
5.9 Programmable keys ... 167 5.10 Closed phone ... 167 5.11 Break in ... 167 6 LDAP Directory ... 168 7 Personal directory ... 170 8 Phone lists ... 171 9 Directory LookUp ... 172 10 Search ... 173 10.1 Combined search ... 173 10.2 Columns ... 174 10.3 Hide grid ... 175 10.4 Send messages ... 176 11 Calendar lookup ... 178
Alcatel-Lucent, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are
trademarks of Alcatel-Lucent. All other trademarks are the property of their
respective owners. The information presented is subject to change without
notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained
herein. Copyright© 2014 Alcatel-Lucent. All rights reserved.
1 Introduction
The Alcatel-Lucent 4059EE application is integrated with the Alcatel-Lucent OmniPCX Enterprise Communication Server.
The application is an expandable, high end interface with support for add-ons, created to give the optimal overview, flexibility and control to the operator.
The application can use a standard keyboard or a dedicated Alcatel-Lucent USB keyboard. The type of attached keyboard is automatically detected during the application startup. The detected type of keyboard is shown by an icon in the status bar.
Standard keyboard
Alcatel-Lucent USB keyboard
Throughout this manual the keyboard commands are shown of both keyboards and are represented by its corresponding icon:
Standard keyboard
You can start the operator application in one of the following ways: From the desktop
In a standard installation of the application, a shortcut is created on you desktop. To start the application you can double click the shortcut icon.
From the start menu
The application is found in the folder named Alcatel-Lucent 4059EE under "4059EE" in the all programs folder.
2.1 Operator startup
During the startup of the application the load progress is shown in the statusbar.
Day/Night
During the load process the sign on button is disabled.
PCX Connection indicator
Indicates the connection state to the Alcatel-Lucent OmniPCX Enterprise.
Application title bar
The title bar shows the individual attendant call if it's defined in the Alcatel-Lucent OmniPCX Enterprise. If no individual attendant call is created, the attendant set directory number is shown.
Application menu
The menu gives access to sign on/off the operator, change application settings, and a help menu where you can find information about the application.
The globe icon represents an external caller.
The phone set icon is shown for internal extensions.
There is overlay icons that visualize the status of the call with shape, color and a symbol.
Input field
The input field is where the input data from the keyboard or clipboard is shown.
Control bar
This is where you can swap between available views like call queues and phone lists and unified directory.
Control pane
The control pane is a container for call queues, phone lists and extension plugins.
Call queues
The queue pane can have one of two different looks depending on the configuration in the Alcatel-Lucent OmniPCX Enterprise.
It will display three queues if a "Call presentation/Common hold" Park key is configured.
In lack of the Park key, the area is divided into two queues.
S-Key tool bar
There are six dynamic S-Keys available to the operator. The functions associated with the keys depend on the status of the call in progress.
F-Key tool bar
The F-Keys enable you to access keys which have already been programmed by
the system in management, such as: call presentation, common hold etcetera.
Status bar
The status bar is used to display and modify the status of the operator and the Alcatel-Lucent OmniPCX Enterprise.
Busy Lamp Field
The busy lamp field display real time status of configured sets, trunk groups and individual trunks.
Queue barometer
The queue barometer show the number of calls in three different states which is also represented in color in the queue barometer.
First column: Incoming calls on hold (Normal / Green). Second column: Average calls on hold (Medium / Yellow). First column: Urgent calls on hold (Urgent / Red).
The call handling fields gives information of the calls with icons and text.
Call status
The call status is visualized by a combined image.
Each window contains up to 6 rows of information;
Calling number & name including forward & association states
Entity
Device state
Call state
Call condition, characteristics and user data (i.e. forward to text info,
taxation...)
Plug in container (i.e. My Teamwork)
Left part
The first part is shown in the left field of the call handling window.
Right part
External call
Internal call
Internal parts are represented by a phone set.
Device state
The state of the device is represented by a symbol that is drawn on top of the call state shape.
Call state
Answer button
Click this button to answer the call.
Call information
Information about the call.
Close button
3.2 Status bar
The current status of the operator application can easily be read by the icons in the status bar.
Operator status
Here you can change the status of the operator application. The status button can have the following modes:
The operator is signed off and inactive (unplugged mode). Press the play button to sign on the operartor.
The operator is signed on and active, press the stop button to sign off and deactivate the operator.
Signed out by inactivity - the operator has automatically been set in absent mode according to a timer in the Alcatel-Lucent OmniPCX Enterprise. Press the pause button to reactivate the operator.
PCX mode
This icon show the Alcatel-Lucent OmniPCX Enterprise status wich can be in one of the following four modes:
Night service - Incoming call are routed according to the night routing table.
Day service - The Alcatel-Lucent OmniPCX Enterprise is active and the incoming calls is routed to the active operators according to the day routing table.
Forward 1 - The incoming calls are routed according to the "Mode 1" routing table.
Forward 2 - The incoming calls are routed according to the "Mode 2" routing table.
Note. The call distribution table is defined in the Alcatel-Lucent OmniPCX Enterprise.
Hands free
Controls and displays the status of the hands free mode. Hands free active.
Hands free disabled.
Press the button to toggle mode.
Mute
Controls and displays the status of the microphone. Microphone active.
Muted.
Loudspeaker
Controls and displays the status of the loudspeaker. Speaker inactive.
Speaker active.
Press the button to toggle mode.
Loudspeaker volume
Displays the loudspeaker volume. Min Very low Low Normal High Max Volume down
Press the button to lower the volume.
Volume up
Auto answer
Controls and displays the automatic answer status. Automatic answer active.
Manual answer mode.
To activate this function you need to go through the guide mode.
Auto transfer
Controls and displays the automatic transfer mode. Automatic transfer active.
Manual transfer.
To activate this function you need to go through the guide mode.
Guide mode
Enters guide mode.
Guide mode dialog active. Normal state.
Press the button opens the guide mode dialog.
Service mode
Enters service mode.
Service mode dialog active. Normal state.
User message
When the icon is red ( ) it indicates that a user have sent you a text message.
No message is present
There is one or more message available. Click on the icon in order to open the text message window to read your messages.
Trunk reservation
Indicates the status of the bundle/trunk reservation in the service mode dialog.
Normal state
Trunks reserved by operator
Keyboard type
Indicates the detected keyboard type. Standard keyboard detected Alcatel-Lucent keyboard detected
Connection state
Indicates the connection to the Alcatel-Lucent OmniPCX Enterprise Connected
Call waiting bar
Shows the waiting calls in the queues with numerical values and illustrated with a colored bar.
The numbers is from left to right: Normal calls : Medium calls : Urgent calls The bar represents 100% of the waiting calls and is colored in the following colors:
Green = Normal calls Yellow = Medium calls Red = Urgent calls Examples:
1 Normal : 1 medium : 0 Urgent
0 Normal : 1 Medium : 1 Urgent
3.3 Keyboard layout
The Alcatel-Lucent 4059EE comes with predefined mappings for standard keyboard as well as the special Alcatel-Lucent USB keyboard. You can also make your own mapping if you would like to have another mapping than default.
3.3.1 Standard keyboard
Default layout
For explanation of the individual keys, look in keyboard functions page.
Clear input
General key - Set the focus to, and clears the input field.
Switch over
General key - Toggle between 4059EE and the most recent used windows application.
S-Keys / F-Keys
These dynamic keys are used to reach special functions provided by the Alcatel-Lucent OmniPCX Enterprise. Their current mapping is shown in the "S-Keys tool bar" and "F-Keys tool bar" respectively.
Redial
Redial the last number.
Call control
Used for call handling.
Call handling
3.3.2 Alcatel-Lucent USB Keyboard
The Alcatel-Lucent keyboard
S-Keys
These dynamic keys are used to reach special functions provided by the Alcatel-Lucent OmniPCX Enterprise. Their current mapping is shown in the "S-Keys tool bar".
Clear input
General key - Set the focus and clear the input field.
Status LED's
The LED status field on the keyboard provide information on the system status.
Audio keys
The audio keys controls the audio functions on the associated set.
Switch over key
General key - Toggle between the Alcatel-Lucent 4059EE and the previously active windows application.
F-Keys
These dynamic keys are used to reach special functions provided by the Alcatel-Lucent OmniPCX Enterprise. Their current mapping is shown in the "F-Keys tool bar".
Phone list keys
Displays the phone list of personal directory and last calls.
Call handling
3.3.3 General keys
Function Description
Operator switch over
Toggle between the Alcatel-Lucent 4059EE and the most recent used windows application.
The keyboard is dedicated to the Alcatel-Lucent 4059EE Attendant Console application
Clear/reset Set the focus to, and clears the input
field.
3.3.4 Call handling
Function Description Answer Next call InternalAnswer the first call in the queue. (Internal and external) The priority is configured in the Alcatel-Lucent OmniPCX Enterprise.
For Alcatel-Lucent keyboard there is a separate key available for internal calls.
Release Release the active call.
Alternate call Broker / Alternate between active calls.
Transfer Transfer a call.
Cancel enquiry Cancel the enquiry.
calls
Make call Number + Number +
To make a call, start by enter the phone number and press the call key. For external calls - start with the trunk prefix.
3.3.5 Call list keys
Function Description
Redial Redial the last dialed number.
3.3.6 S-Keys
There are six dynamic S-Keys available to the operator. The function
associated with the keys depend on the status of the call in progress and are shown in the S-Key tool bar.
The < and > keys in the S-Key menu are used to browse between pages if they are available.
Function Description
Activate the function
+
to
to
Activates the function corresponding to the S-Key tool bar.
Next page Go to next page. (if
available)
Previous page Go to previous page.
3.3.7 F-Keys
The F-Keys enable you to access keys which have already been programmed by the system in management, such as: call presentation, common hold, etcetera.
To select a function, directly press the key which corresponds to the function you require.
Function Description
Activate the function
to
to
Activates the function corresponding to the text in the F-Key tool bar.
3.3.8 Audio keys
Function Description
Hands free Not mapped by default. Available in
keyboard shortcuts. Active
Inactive
Control the handsfree state.
Mute Not mapped by
default. Available in
keyboard shortcuts. Muted
Not muted
Mutes the microphone.
Loudspeaker N/A
Active Inactive
Activate / deactivate the loudspeaker.
Volume Not mapped by
default. Available in
keyboard shortcuts. Lower volume
Raise volume
Adjust the volume.
3.3.9 Other keys
Show call queues Show the call queues for the incoming,
camped on and parked calls (depending of the configuration in the Alcatel-Lucent OmniPCX Enterprise).
3.4 Busy Lamp Field
The Busy Lamp Field (BLF) allows you to see real time status of different types of monitored items.
To enable the BLF window, you tick the BLF checkbox in settings.
Monitored devices
The BLF pane is positioned to the right and three types of devices can be monitored;
Extensions
Trunk groups
Trunk lines
A ”SuperToolTip” is shown when hovering over a device displaying textual
description of the current status.
Configure the BLF
Right click in a free area anywhere in the BLF to show the configuration popup menu.
3.4.1 BLF configuration popup menu
Add item
Opens up the add item dialog.
Align items
Aligns the items according to the grid size in the presence settings dialog.
Align tab to top
Set the BLF tabs on top of the panes. (Default setting)
Align tab to left
Set the BLF tabs on the left side of the panes.
Align tab to right
Set the BLF tabs on the right side of the panes.
Align tab to bottom
Set the BLF tabs on the bottom below of the panes.
Add tab
Brings up the add tab dialog.
Rename tab
Brings up the rename tab dialog.
Import items
Opens up the import items dialog.
Export items
3.4.1.1 Add item dialog
Item type option
Select the type of item to monitor.
Cancel button
OK button
Saves the item data and closes the dialog.
Input fields
Enter the information for your BLF item.
3.4.1.2 Add multiple items
To add multiple items, bring up the add item dialog.
The items can be added in ranges. One range can consist of max 20 devices. Multiple ranges can be created at the same time.
A range can be created in three different ways: <MCDU>,<MCDU>,<MCDU>
<MCDU start>-<MCDU end> <MCDU start>:<MDCU end>
Tab description
This will be the caption of the tab.
Cancel button
Close the dialog without saving any data.
OK button
3.4.1.4 Rename tab dialog
Tab description
This will be the new caption of the tab.
Cancel button
Close the dialog without saving any data.
OK button
The import item dialog is used to restore/load the BLF configuration from a file or on another operator PC.
The file contains information of all the tabs and monitored items and their position on the pane and will replace the current configuration.
In order to be able to restore the BLF configuration you should export the configuration to a BLF-file.
File name
The name of the configuration file.
Open button
Load the .blf file and activates the BLF configuration according to the saved data.
Note: The current BLF layout will be overwritten, if you want to keep the current layout, be sure to save the current configuration first.
3.4.1.6 Export items dialog
The export items is used to save the BLF configuration to a file in order to use it as a backup or import it on another operator PC.
The exported file contains information of all the tabs and monitored items and their position on the pane.
Save button
Saves the BLF configuration and closes the dialog.
Cancel button
Close the dialog without saving any data.
The name of the BLF configuration file
3.4.2 BLF item popup menu
Rename
Opens up the rename dialog.
Remove
Opens up the remove item confirmation dialog.
Dial
Dials the extension.
Lock
Locks the position of the BLF item.
The item is unlocked and can be repositioned. The item is locked.
3.4.2.1 Rename item dialog
Cancel button
Close the dialog without any changes saved.
OK button
OK button
Removes the item and closes the dialog.
Cancel button
3.5 Text messages window
The text message window is reached by double click at the message icon in the status bar.
Reception list
List of all messages.
Save button
Save the message.
Delete button
Message list
Call back button
3.6 Guide window
Access the guide mode from the statusbar by a click at the guide mode button
Tree view feature menu
To select a feature in the tree view menu you simply double click the item.
Feature configuration area
In this area you see the settings for the selected feature in the tree view feature menu.
When Guide mode is opened, it will show a summary of all Guide mode features.
Close button
3.6.1 Guide mode tree view menu
Guide
Selected automatically when the guide mode is opened. A summary is shown on the left side of the window.
Auto answer
Enable or disable the automatic answer feature.
Auto transfer
Enable or disable the automatic transfer feature.
Auto record
Enable or disable the automatic record feature.
Console
Language
Set your preferred language.
Program melody
Select the melody and ringing level.
Ringing type
3.6.1.1 Guide
The default Guide window opens each time Guide mode is opened. It displays the current settings of all the features under Guide mode.
Operator group name
The name of the associated GROP.
Operator set name
The name of the associated phone set.
Working parameters
The working parameters shows the current status of the following features: Auto answer - Displays the current status of the automatic answer feature. Auto transfer - Displays the current status of the automatic transfer feature. Auto record - Displays the current status of the automatic record feature.
Ringing parameters
The ringing parameters shows the current status of the following features: Tone- The current ringing melody.
Type - Ringing type.
Level - The volume of the ringing tone.
Language
The current language used for call handling.
PBX Version
3.6.1.2 Auto answer
This feature is used to program the automatic (Enable) or manual (Disable) mode for connecting calls to the attendant.
Current status
Displays the current status
Apply button
Press to apply the setting(s)
Enable/disable option
Enable or disable the feature.
Close button
3.6.1.3 Auto transfer
Enable or disable automatic transfer mode.
When enabled, the auto transfer feature allows for call routing to be carried out automatically when the attendant is finished dialing.
When auto transfer is disabled, you must press the transfer key to route the call.
Current status
Displays the current status
Apply button
Press to apply the setting(s)
Enable/disable option
3.6.1.4 Auto record
The auto record feature enables the real-time recording of operator’s phone conversations.
Current status
Displays the current status
Apply button
Press to apply the setting(s)
Enable/disable option
Enable or disable the feature.
Close button
Here you can adjust the melody and the volume for the ringing tone.
To change the ringing tone:
1. Select the ringing melody from the ringing tone list by clicking it once. 2. Listen to the selected tone by clicking the test button. The test plays until:
Another melody is selected. or
A new feature is selected. or
Guide mode is closed.
3. Click the apply button to accept the selection.
4. Adjust the volume of the tone by selectingthe Ringing level indicator and drag to the left (more quiet) or to the right (louder).
5. When you are satisfied with your selection, click the close button.
Current status
Ringing tone
Listbox with available melody's.
Apply button
Press to apply the setting(s)
Test button
Press to play the selected ringing tone.
Ringing level
Adjust the ringing volume level by dragging left to lower, and right to increase.
Close button
Here you can adjust the ringing type of your phone set.
To set the Ringing type:
1. Select a ringing type from the list. 2. Click apply to accept the selection. 3. Click close
Current status
Displays the current status
Ringing type
No ringing - Mutes the set's ringer.
Normal - Selects the ringer which is activated when a call arrives.
Delayed - Selects the ringer which is activated, after a programmed time delay, when a call arrives.
With beep - Sends out a beep before activating the ringer when a call arrives.
Close button
Closes the window.
3.6.1.7 Language
You can select the language used to display information in the application from a predefined list.
This only applies to the guide/service mode and user messaging dialogs.
To change the language:
1. Select the desired language from the list. 2. Click apply to accept the change.
3. Click close. The change is applied when the Guide mode session is closed.
Current status
Displays the current status
Apply button
Language listbox
Close button
Closes the window.
3.7 Service window
Access the service mode from the statusbar by a click at the service mode button
Tree view feature menu
To select a feature in the tree view menu you simply double click the item.
Configuration area
In this area you see the settings of the selected feature in the tree view feature menu.
Close button
Service
Selected automatically when the service mode is opened. A summary is shown on the left side of the window.
Charging
Under the Charging option, the attendant can access Counter, Financial report, and Charging Monitoring
Counter
The counter is used to track calls on a per-user or per-node basis. Because the counter is typically used for billing purposes, it is recommended that the system administrator password protect the data in the counter.
Traffic state
Double click Traffic state to open the Traffic state panel.
Traffic threshold
Double click Traffic threshold to open the Traffic threshold panel.
System
Double click System to open the System panel.
Subscriber services
Double click User services to open the Subscriber query panel.
Bundle reservation
Double click Trunk group reservation to open the Trunk group reservation panel.
Bundle auto reservation
Double click Trunk Group to open the Bundle auto reservation panel and display the trunk group configuration.
Direct outward dialing
Double click Direct outward dialing to open the Direct outward dialing panel.
Out of service trunk(s)
Double click Out-of-service trunk(s) to open the Out-of-service trunk(s) panel.
Monitoring option
Tax threshold
Double click Cost threshold to open the Cost threshold panel.
Duration threshold
Double-dick Duration threshold to open the Duration threshold panel.
Monitoring user list
Double click monitoring users to open the Monitoring user list panel.
Group status
Double click Group status to open the Group status panel.
Entities status
Double cick Entities status to open the Entities status panel.
Whom
Double click "Whom" to Open the IPUI (International Portable User Identification) panel.
PARI
Double click PARI (Primary Access Right Identification) to open the PARI panel.
Dect installation
Double click Wireless installation to open the User query panel.
Deregistration
Double click Deregistration to open the User query panel.
Dect user modification
Double-dick Dect user modification to open the User query dialog box.
Expired DECT visitors
Double click Expired wireless visitors to open the Expired wireless visitors panel.
Monitoring option
Displays the filtered users, the type of filter on those users, the cost threshold, and the duration threshold.
Traffic
State
Displays the group status.
Close button
The counter is used to track calls on a per-user or per-node basis. Because the counter is tIypically used for billing purposes, it is recommended that the system administrator password protect the data in the counter.
To search for a user, provide the following information:
1. Select the type of search you will be using from the drop down list. For example, you can search by name or extension.
2. Enter the search parameters in the query field. 3. Click search.
4. All users who meet the search criteria are listed in the results list.
5. Select the appropriate user and click select to launch a dialog box containing information about the user's call history.
6. When you finish extracting information , you can: Reset - Resets all the counters.
Query field
Enter your search parameters.
Search type drop down
Select the search criteria, fill in the query field and hit search button.
Search button
Select button
Press this button to show the call history from the selected user in the result list.
Result list
Select a user and press the select button to launch a dialog containing the user's call history.
Close button
The Financial Reports window allows users to search and sort financial data in many different ways to generate reports. This information is often priority, so it is
recommended that the administrator limit access to this window.
1. In the appropriate fields, enter the starting date and ending date for the required financial report.
2. Click the print button to print the report.
Start date
The start date of the report. 1.
End date
The end date of the report. 1.
Print button
3.7.1.4 Monitoring options
The Monitoring option allows the attendant to create filters, or screening scenarios, that screen or monitor particular users. Users can be monitored or screened
individually or as part of a group. Specific calls can also be monitored, sum as those of a specified duration or cost.
To set up a monitoring profile.
1. Select who is to be monitored from the following options: No users - no user activity will be monitored.
All users - all user activity will be monitored.
Users in the list - the attendant creates a list of users to monitor. 2. Select the criteria for analyzing and tracking:
Duration - all calls equal to or longer than a specified length of time will be monitored (Duration Threshold).
Cost- all calls which meet or exceed a pre-defined cast will be tracked (Cost Threshold).
By cost and duration - both of the above criteria will be applied. All calls - all calls will be monitored.
3. Click Apply to accept your choices.
1.
Current selections
User filter
Select who is to be monitored from the following options: No users - no user activity will be monitored. All users - all user activity will be monitored.
Users in the list - the attendant creates a list of users to monitor.
Apply button
Press this button to accept your choices.
Filter
Select the criteria for analyzing and tracking:
Duration - all calls equal to or longer than a specified length of time will be monitored (Duration Threshold).
Cost- all calls which meet or exceed a pre-defined cast will be tracked (Cost Threshold).
By cost and duration - both of the above criteria will be applied. All calls - all calls will be monitored.
3.7.1.5 Cost threshold
The operator or a user authorized by the system administrator can determine and change the cost threshold.
Current status
The attendant or a user authorized by the system administrator can determine and change the duration threshold.
To change the duration threshold:
1. Enter the new duration threshold in the appropriate field. 2. Click Apply to accept the change.
Current status
3.7.1.7 Monitoring user list
Monitoring user's is used to display or alter the screening list.
Monitoring list
Lists the searched users.
Add button
Opens the user query panel.
Delete button
Traffic Stale is used to monitor network activity and enable or disable the group call overflow feature.
Current status
Shows the current state.
State selection
Select enable or disable and press apply.
Apply button
3.7.1.9 Traffic threshold
Traffic threshold is used to monitor or modify the group call traffic threshold.
Current status
Shows the current overflow status.
Overflow threshold
Enter the overflow threshold value and press apply..
Apply button
Change the status of the group.
Note: The window includes 4 separate services which may require the attendant password, or which may be restricted separately.
Note: If a service requires a password, and the password has not been entered since service mode where opened, a dialog box opens after clicking apply. Enter the attendant password to enable the selected mode.
Current status
Shows the current group state.
Group status
Select the group status and press apply.
3.7.1.11
Entities status
The Entities Status is the feature which allows the attendant to view the current list of entities.
Note: The window includes 4 separate services which may require the attendant password, or which may be restricted separately.
Entity list
Entity status buttons
Select one of the following options: Night
Day Forward 1 Forward 2
3.7.1.12
System
Date
Enter the current date.
Apply button
Press to apply the setting(s)
Time
The counter is used to track calls on a per-user or per-node basis. Because the counter is typically used for billing purposes, it is recommended that the system administrator password protect the data in the counter.
To search for a user, provide the following information:
1. Select the type of search you will be using from the drop down list. For example, you can search by name or extension.
2. Enter the search parameters in the query field. 3. Click search.
4. All users who meet the search criteria are listed in the results list.
5. Select the appropriate user and click select to launch a dialog box containing information about the user's call history.
6. When you finish extracting information , you can: Reset - Resets all the counters.
Query field
Enter your search parameters.
Search type drop down
Select the search criteria, fill in the query field and hit search button.
Search button
Click to search.
Select button
Press this button to show the subscribers services from the selected user in the subscriber services details.
Result list
Select a user and press the select button to launch a dialog containing the user's call history.
Close button
Click one of the following service tabs:
Any changes made to the service take effect when the attendant selects a new service or clicks apply.
• Info - displays the user's configuration, such as the user billing center, the operating categories, metering, etc.
• DND - activates the Do Not Disturb feature in the box reserved for this purpose on the user set.
• Password - the user resets the set password in the box reserved for this purpose. If the user does not have a password, the editing box is dimmed.
• Forward - the user selects the type of forward from the following list: No Forward
Active Immediate Unconditional Forward Forward On Busy Forward On No Answer Forward Main lines Forward Secondary lines.
3.7.1.14
Whom
IPUI number
Enter the IPUI number of the set.
Apply button
PARI
3.7.1.16
DECT installation
To search for a user, provide the following information:
1. Select the type of search you will be using from the drop down list. For example, you can search by name or extension.
2. Enter the search parameters in the query field. 3. Click search.
4. All users who meet the search criteria are listed in the results list.
Query field
Search type drop down
Select the search criteria, fill in the query field and hit search button.
Search button
Search the system according to the search type and the filled information in the query textbox.
Result list
Select a user and press the uninstall button to remove the DECT set from the system.
Close button
Closes the window.
Uninstall
3.7.1.17
Registration
Handset registration
Select the type of DECT set:
Permanent- used to allocate the DECT of an internal user. Internal visitor- used to allocate a DECT for use by a visitor. External visitor- used to recognize an external user's DECT.
Register
To search for a user, provide the following information:
1. Select the type of search you will be using from the drop down list. For example, you can search by name or extension.
2. Enter the search parameters in the query field. 3. Click search.
4. All users who meet the search criteria are listed in the results list.
Query field
Enter your search parameters.
Search button
Search the system according to the search type and the filled information in the query textbox.
Result list
Select a set and press the uninstall button to unregister the DECT set from the system.
Close button
Closes the window.
Deregistrate button
3.7.1.19
DECT user modification
To search for a user, provide the following information:
1. Select the type of search you will be using from the drop down list. For example, you can search by name or extension.
2. Enter the search parameters in the query field. 3. Click search.
4. All users who meet the search criteria are listed in the results list.
Query field
Search button
Search the system according to the search type and the filled information in the query textbox.
Modify button
Click to modify the selected set.
Result list
Select a set and press the modify button to modify the DECT set.
Close button
Expired visitors list
Lists the expired visitors DECT sets.
Expiry button
Click this button to list the DECT sets that have reached their expiry date.
Deregister button
3.7.1.21
Bundle reservation
Bundles list
Lists the available trunk groups and their current status.
Reserve button
Current status
Shows the current status.
Selection
Select state.
Apply button
3.7.1.23
Direct outward dialing
Current status
Shows the current status.
Selection
Select state.
Apply button
Current status
4 Application menu
The Alcatel-Lucent 4059EE menu is available in the upper part of the window and has three parts. A file menu, a settings menu, personal directory menu and one help
menu.
4.1 File
The file menu.4.1.1 Sign on
In order to enable call handling in the operator you have to sign on. This can be done from the operator application menu, or using the key combination <Alt> <Enter> <Enter>
This action is also available in the statusbar.
4.1.2 Sign off
In order to enable call handling in the operator you have to sign on. This can be done from the operator application menu, or using the key combination <Alt> <Enter> <Enter>
You can exit the application from the operator application menu, by the key
combination <Alt> + F4> or by clicking on the exit button in the upper right corner of the application.
Exit the application.
Automatically sign off the operator and then exit the application.
Exit the application and if the operator is signed on, it will automatically sign off.
4.2 Settings
You can configure the Alcatel-Lucent 4059EE in several ways to suite your way of working with the application. The settings are reached in the application menu.
The settings menu have three sub menus:
System settings - Normally configured by a technician. Wrong settings can
led to unwanted behaviors of the application. Use with caution!
More settings - Here you find the customizable settings of the application’s
look and feel.
4.2.1 System settings
To show the system settings dialog simply click on the menu item. Use with caution! Changing the system settings can result in unwanted behavior of the
application.
4.2.1.1 Call handling setting dialog
Use with caution! Changing the system settings can result in unwanted behavior of the Alcatel-Lucent 4059EE application.
Drop down
Drop down list with the installed call handlers.
Go to detailed settings button
Press this button in order to use the selected call handler and continue to the application settings.
4.2.1.2 Application Settings dialog
Feature Selector button
Brings up the call handling dialog. Warning, all changes will be discarded if you continue.
A dialog will let you cancel the operation if you press the button by accident.
Application Settings button
The selected setting.
Language drop down
Select the running language. (This can also be changed in the language settings)
Reset to default button
Resets all system settings to default. Warning, all customized settings will be discarded if you continue.
This will bring up the reset confirmation dialog.
Save and close button
Application Settings button
Application Settings button
Feature Selector button
Feature Selector button
Use IP Connection
This shall always be ticked. For R&D purpose only.
Alcatel-Lucent OXE button
PCX Host
Enter the hostname or the IP-address of the Alcatel-Lucent OmniPCX Enterprise.
Operator directory number
Enter the physical directory number of the operator.
Optional host 1
Optional host 2
Browse for folder button
ABC-A Com path
Path to the abcacom.exe file. Normally this is automatically set during installation of the Alcatel-Lucent 4059EE software.
Com port
For R&D purpose only.
PC has softphone
Tick this checkbox if the PC operator will use a softphone as associated set.
Enable trace
For R&D purpose only.
Save and close button
Saves the configuration and closes the settings manager dialog.
Reset to default button
Resets all system settings to default. Warning, all customized settings will be discarded if you continue.
4.2.2 More settings
Under the "more settings" menu you'll find the settings of all extensions and plug-ins.
4.2.2.1 Application settings
4.2.2.1.1 Language
You can quickly change the language used in the application from the settings menu as shown in the image below.
Note: Some texts, like the texts for the call handling are changed in the "Guide mode" dialog.
There is possible to modify/load/save/restore the keyboard shortcuts. The Keyboard shortcuts window is reached from the settings menu
4.2.2.1.2.1 Keyboard shortcuts window
The keyboard shortcuts window is reached from the settings menu
Command filter
The filter let you quickly find what you're looking for. Just type a word that is included in a command and this will immediately reflect the command list.
Command list
Select the command that you would like to connect/change a shortcut.
Use numeric enter
In case the return key is pressed, you can choose it it's the key placed by the alpha keys or the numeric keys. The default when using a standard keyboard is to have the "Make-Answer-Trasfer Call" command associated with the numeric enter key. In this case the checkbox shall be ticked.
Assign button
Assigns the key shortcut to the currently selected command.
Key combination
Place the cursor in the textbox and press the key combination you would like to use.
Disable button
Removes the shortcut from the selected command.
Cancel button
Close the dialog without saving any data.
Shortcut currently associated to...
If the key combination is used by another command you will see the currently associated command here.
OK button
4.2.2.1.2.2 Load keyboard schema window
The load keyboard schema window is reached from the settings menu
Feature selection drop down
Load path
The path where from the schema will be loaded.
Load schema button
Replaces the current keyboard schema with the selected.
Note: It's recommended to save the current schema before you load a schema.
Load dialog button
4.2.2.1.2.2.1 The load keyboard schema open window
Treeview
The selected folder on the screen shot is manually created. It's recommended to create a folder for your keyboard files in order to find them easy. You can also store the files on a shared network drive so all operators can access the file if preferred.
Keyboard file
The Alcatel-Lucent 4059EE keyboard file to load.
Filter
Default is *.keyboard files. Do not change.
Cancel button
Close the dialog without saving any data.
File name
Selected .keyboard file.
Open button
4.2.2.1.2.3 Save keyboard schema window
The save keyboard schema window is reached from the settings menu
Feature selection drop down
Save path
The path whereto the schema will be saved.
Save schema button
Saves the schema to disk.
Save dialog button
4.2.2.1.2.3.1 The save keyboard schema save as window
Client area
Treeview
The selected folder on the screen shot is manually created. It's recommended to create a folder for your keyboard files in order to find them easy. You can also store the files on a shared network drive so all operators can access the file if preferred.
File name
Here is where you type your filename. Give it a descriptive name in order to find it more easy.
File type
Leave the file type as the default *.keyboard.
Save button
Saves the keyboard schema as the selected file name and closes the dialog.
Cancel button
4.2.2.1.2.4 Restore keyboard shotcuts
If you want to restore the keyboard shortcuts to the default values you can do that by the "Restore keyboard shortcuts".
Warning! All your current shortcuts will be replaces by the default one without further warnings. Make sure to save the current keyboard schema if you want to be able to restore it in the future.
The restore keyboard schema dialog is reached from the settings menu
4.2.2.1.3 Automatic startup
If you want to have the application started automatically, you can tick the "Automatic startup" menu item.
In order to disable the automatic startup, simply click the "Automatic startup" menu item so the checkmark disappears.
4.2.2.1.4 Unified directory
Brings up the Unified directory settings dialog
4.2.2.1.4.1
General
Search by first name
Tick the box to set the search to search by first name.
Cancel
Close the dialog without saving any data.
OK
Save the data and close the dialog.
Test
The message template lets the operator send preformatted email messages.
Template
Shows a list of all defined templates.
Edit
Click to start editing the name of selected email template. Press [Enter] to save.
Add
Click here to add a template. Max 10 templates can be created.
Delete
Click here to delete the selected template.
Default
Tick the box to set the selected template as default template.
Subject
Write the preferred subject.
Message
Write the preferred message.
Macro
There are five macrons available to use. These are caller’s number, name of the caller, the logged in user, the recipient's first name and the recipient's last name. The information will be taken from the computer and call information (if this is available) and be displayed in the message instead of the macro.
The macros can be dragged and dropped in the boxes, and will be added where the mouse is placed. Double click on the macrons will also add them to the boxes, and will be added where the cursor is placed.
Cancel
Close the dialog without saving any data.
OK
4.2.2.1.5 Enable BLF
In order to see the Busy Lamp Field pane it has to be enabled. This is done by set the "Enable BLF" menu item like the image below shows. If BLF is enabled a checkmark is visible left of the text.
To disable field just click at the "Enable BLF" menu item to remove the checkmark...
... and confirm the dialog by pressing "Yes".
Note, all your BLF items will be erased when the BLF is disabled, be sure to export the BLF configuration if you want be able to restore it.
The application saves events to a set of rotating log files in order to be able to track problems if they occur.
The default level is "Low" and there is no reason to change it unlessa technician requests it requested by a technician.
4.2.2.2 Integration window
Click to call
Tick this checkbox if you want the Alcatel-Lucent 4059EE to dial for you when a callto-link is clicked.
Click to search
Tick this checkbox if you want the Alcatel-Lucent 4059EE to do a lookup in the PAM system when a pamto-link is clicked.
Only used when in combination with a PAM (Presence and Availability Management) system.
Cancel button
Close the dialog without saving any data.
Save button
Save the data and close the dialog.
Note: The shield on the button is only shown if the UAC is available in the running Windows OS.
Host name
Enter the host name of the ICS server
Https
Tick this checkbox if https is used.
User name
Enter the user name of a supervisor.
Password
Enter the password of the user entered in the user name field.
Test button
Test and verify the connection to the ICS server. The status of the test is displayed under the button.
Cancel
Close the dialog without saving any data.
OK
4.2.2.4.1 OmniPCX Enterprise Settings dialog
Trunk seizure
Enter the trunk seizure prefix used in the Alcatel-Lucent OmniPCX Enterprise
International code
Enter the international code prefix used in your country.
Country code
Enter the ITU-T E.164 country code regarding to where the operator application is installed.
Area code
Enter your area code (if used in your country).
Show queues on incoming call
Internal number length
Enter the the length of the extensions used in your Alcatel-Lucent OmniPCX Enterprise.
Use down flash
Tick this box in order to automatically clear the screen when the call is cleared.
Note: Only used with the SourceTech Tellus® PAM system.
Use blind transfer
Save missed call
If checked missed calls will be displayed in the call log.
Show call alerts
Displays the call alert window on an incoming call.
Alert timeout
Dial by CGI
Enables support for OmniVista 4760 click to call
Font base size
Set the font base (default 8). A larger number increases the font size, and a smaller number decrease it.
OK button
Save the data and close the dialog.
Cancel button
Sorting of the s-keys allows the operator to arrange the keys according to their individual needs.
Three layout presets are available: 1. Default layout
a. PBX defined, suits most needs. 2. Keyboard layout
a. Suited for Alcatel-Lucent usb keyboard users. Call handling s-keys are positioned last in the list as these are already present on the
keyboard. 3. Mouse layout
a. Suited for users without Alcatel-Lucent usb keyboard. Call handling s-keys are positioned first in the list.
The operator can also rearrange the keys using the up and down arrows.
Use default layout
S-keys
These are the available S-keys.
Navigation arrows
Clicking these the selected S-keys will be moved up or down the list.
Revert
Clicking this will revert the layout to the first layout displayed in the list.
Click to display the list with the available layouts.
Keyboard layout
A layout base on users using the specific 4059EE call handling keys on the keyboard, the common call handling keys is displayed last in the list. The list can be rearranged with arrows.
Mouse layout
A layout basee on users using the mouse in the 4059EE, the common call handling keys is displayed first in the list. The list can be rearranged with arrows.
Cancel
Close the dialog without saving any data.
OK
4.2.2.4.3 OpenTouch
Integration
Tick to use integration to Alcatel-Lucent OpenTouch.
Host name
Enter the host name of the OpenTouch server
Https
Notification port
Define the notification port.
Notification public url
Define the public notification address. This must be reachable from OpenTouch.
User name
Enter the user name of a supervisor.
Password
Enter the password of the user entered in the user name field.
Test button
Tests and verify the connection to the OpenTouch server.
Cancel
Close the dialog without saving any data.
OK
4.2.2.5 Presence handler
Brings up the presence handler settings dialog.
4.2.2.5.1 General
Settings for the BLF pane.
Grid size
Enter the grid size for the BLF panes in order to use the align and auto align functions.
Cancel button
Close the dialog without saving any data.
OK Button
4.2.2.5.2 Presence Server
Enable
Tick the box to enable the connection.
Address
The multicast address where the 4059EE receives presence data from the presence server.
Cancel button
Close the dialog without saving any data.
OK button
Save the data and close the dialog.
4.2.2.6 LDAP directory
Brings up the LDAP configuration dialog.
4.2.2.6.1 LDAP settings
Host name
Enter the host name for the LDAP Server.
Username
Write the username for logging on to the LDAP server. This is only required with the login type basic.
Password
Write the password for logging on to the LDAP server. This is only required with the login type basic.
