User Guide. Store Manager s Guide to efollett.com Website Maintenance

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Store Manager’s Guide to

eFollett.com Website

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Notice

Store Manager’s Guide to eFollett.com Website Maintenance

Follett Higher Education Group® (“Follett”) provides this manual as a guide for using the administrative functions of eFollett.com. Follett is providing you eFollett.com “as is”, with no warranty of any kind, either expressed or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. Follett may make improvements or changes in this product or in the programs described in this manual at any time and without notice.

Follett is not responsible for accuracy, accessibility to, or timeliness of eFollett.com features. Changes are made periodically to the information contained in this manual. These changes will be incorporated in new versions of the software.

Note:

eFollett®, edoption™, ecredit™, Follett Blue Book™, and CourseTracks™ are trademarks or registered trademarks of Follett Higher Education Group.

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About This Document

The manual includes the step-by-step procedures you need to manage your store’s eFollett.com website, including how to maintain:

 Store information  Term information  Customer information

The manual also includes instructions for running reports and an appendix containing the Guide to

Using HTML Tags.

Getting Help

Reset SODA Passwords

Contact PSC/Direct (the online service portal) at

https://pscdirect.follett.com/CherwellPortal/SelfService#0

Technical Issues

For technical problems with eFollett.com, contact the Product Support Center. Product support specialists are available Monday – Friday from 6:00 a.m. to 8:00 p.m. CT.

To contact the PSC by… Do this…

PSC/Direct (the online service portal) Click this link (or type it into the address bar):

https://pscdirect.follett.com/CherwellPortal/SelfService#0

Phone Call 888-327-4242

Email Click this link (or type it into the address bar) to view the guidelines on The Quad for email communication with PSC:

http://quad.fheg.follett.com/Technology/callcenter/autoemail.cfm

Who to Contact for Merchandise/Inventory Questions

For this type of question… Contact…

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eFollett Website Questions

For marketing related projects such as banners and featured products, please contact your eFollett Web Specialist:

Cristina Ruiz - [email protected] - (708) 884-1341

Steve Tyrakowski - [email protected] - (708) 884-1406 Kristal Gonzalez - [email protected] - (708) 884-1412 Camesha DeShazer - [email protected] - (708) 884-1417 Michael Gates - [email protected] - (708) 884-1419 Paolo Tolosa – [email protected] – (708) 884-1362 David Dilallo – [email protected] – (708) 884-1405

Assisting Customer Issues

For customer issues with locked accounts, order tracking, or other issues you cannot address, contact Customer Service by Phone (800) 381-5151.

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Computer Requirements

You should not have to configure the following requirements when using a Follett store computer. If using a computer outside the store, the following requirements must be set on your computer, or you will be unable to use Commerce Management Center.

 Set monitor display to:  1024 x 768 pixels  A minimum of 256 colors  Install Flash 9.0 or higher

 Use one of the following Web browsers:  Internet Explorer 10 or below  Enable Javascript

 Do not use Windows 10

 Add *.eFollett.com to the pop-up blocker’s exception list. This keeps your pop-up blocking software active.

-or-

Disable or remove pop-up blocking software. Pop-up blocking software prevents the use of

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Getting Started

You will perform eFollett store administrative tasks in Commerce Accelerator where you manage store, customer and order information and operational tasks.

Log On to Commerce Accelerator

1. Open Internet Explorer.

2. In the Address field, type the website address you have been given for Commerce Accelerator.

Note: If a Security Alert window appears, click Yes. The Login page appears.

3. In the User name field, type your assigned login ID.

4. In the Password field, type your password.

5. Click Log On.

The Website Administration home page appears.

Log Out of Commerce Accelerator

Click the Logout link in the top left corner.

Navigate Commerce Accelerator

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Getting Started

WebSphere Commerce Accelerator – use to perform operational tasks regarding store administration, customer and order information and order management reports.

Commerce Accelerator Home Page

1. If you select Commerce Accelerator from the Management Center Tools button, the Select

Store Information window opens:

2. Select the store your store and language and click OK. The Commerce Accelerator home page appears.

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Getting Started

The home page includes a menu bar, which provides the following options:

Option Definition

Store Provides access to pages for viewing and maintaining the store and term information that appears on the store website

Marketing Provides access to marketing tasks and information

Operations Provides access to order and customer information

Reports Provides access to order management reports

Side Navigation

Within Commerce Accelerator you will see pages that include a side navigation bar to the left of the page. Select one of the options to access to additional pages. The name of the page you select is highlighted.

Side Navigation

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Maintain Store Information

View Store Information

1. Log on to Commerce Accelerator.

2. From the menu bar, select Store ► Change Profile.

The General store information page appears. For more information, refer to the field definitions below.

3. Select an option from the menu panel on the left side of the page to view additional store information.

4. When you are finished viewing information, click OK.

Maintain Store Messages

Store messages appear on various pages of the store’s website. The Store Messages page contains three major categories of messages with various subcategories.

Create or Edit a Store Message

For help with formatting store messages, refer to the Guide to Using HTML Tags in Appendix A.

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Maintain Store Information

The Store Messages page appears.

3. Select the check box next to the entry you want to create/update and click Update. The Store Messages page appears.

4. In the Message field, type a new message or edit the text of an existing message.

5. To review the message, click Preview Message. Click Close Window when you are finished viewing the message.

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Maintain Store Information

Delete a Store Message

2. From the menu bar, select Store ► Store Messages. The Store Messages page appears.

3. Select the check box next tothe message and click Delete.

4. Click OK to complete the deletion.

Maintain Store Hours

Store hours are posted in the Store Information section of the Help page. You can set up to 10 sets of hours to address various times of the year such as rush, buyback or various academic terms.

Add a New Set of Store Hours

2. From the menu bar, select Store ► Hours of Operation. The Hours of Operation page appears.

3. Click New.

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Maintain Store Information

4. In the Note field, type any special information related to hours. Example: Closed on Christmas and New Year’s Day.

5. In the Name field, type a description for the set of hours. Example: Regular, Rush, or Buyback.

Note: Once you click OK, you cannot change the name for the set of hours.

6. Type the hours of store operation in the fields for each day of the week.

7. Click OK.

A confirmation message appears.

8. Click OK.

The Hours of Operation list page reappears with the hours you have entered.

9. To activate the store hours, move to the next procedure.

Important: The hours do not appear on the store’s website until you activate them.

Activate or Deactivate Store Hours

2. From the menu bar, select Store ► Hours of Operation. The Hours of Operation list page appears.

3. Select the check box next to the set of hours to activate or deactivate.

4. Click Activate show the hours on the store’s website. -or-

Click Deactivate to remove the hours from the store’s website. A confirmation message appears.

5. Click OK.

Change Store Hours

3. Select the check box next to the set of hours you want to change.

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Maintain Store Information

Delete Store Hours

3. Select the check box next to the set of hours you want to delete.

4. Click Delete ► OK.

A confirmation message appears.

5. Click OK.

Maintain Store Events

Store events are posted on the store’s home page and throughout the site.

Important: The information about the event will not appear on the website until the event is activated. The information remains on the website until the event is deactivated.

Add a Store Event

2. From the menu bar, select Store ► Calendar of Events. The Calendar of Events list page appears.

3. Click New.

The Add Calendar Event page appears.

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Maintain Store Information

6. In the End Date field, type the last date for the event (YYYY/MM/DD format), or click the calendar icon and select the date.

7. In the Message field, type the information that you want to appear on the store’s website.

8. Click OK.

The Calendar of Events list page reappears with the new event listed but not activated.

9. To post the event on the website, select the check box next to the event.

10. Click Activate.

The Status field changes from “Deactive” to “Active”. The information remains on the website until the event is deactivated. To deactivate an event posting, select the check box next to the event and click Deactivate.

Change a Store Event

Start and end dates are the dates an event begins and ends. Changing an event does not change the status. An event must be activated before it will appear on the website. The event continues to appear on the website until it is deactivated or deleted.

2. From the menu bar, select Store ► Calendar of Events. The Calendar of Events list page appears.

3. Select the check box next to the event you want to change or delete.

4. Click Change and edit the fields as needed.

5. Click OK.

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Maintain Terms

Terms are associated with the campuses and programs established for your institution.

View an Institution

2. From the menu bar, select Store ► Manage Institutions. The Campus List page appears.

3. Click View Institution.

The page containing institution information appears.

View a Program

4. Select the check box next to the campus associated with the program you want to view.

5. Click View Programs.

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Maintain Terms

View a Term

3. Select the check box next to the campus associated with the terms to view.

4. Click View Terms.

The Program List page appears.

Note: If a campus has only one program, clicking View Terms will take you directly to the Term

List page.

5. Select the check box next to the program associated with the terms you want to view.

The Term List page appears.

Edit a Term

Use this procedure to activate terms you have set up in CourseTracks, select options as needed and complete the Term ID field.

Important Note: If your campus is on Follett Discover View and/or Follett Discover Shop, verify that the term ID in Accelerator matches what the campus is using, otherwise, students will not be able to view their assigned course materials.

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Maintain Terms

5. Select the check box next to the program you want to work with.

The Term List page appears.

7. Select the check box next to the term you want to edit and click Edit Term. The Term Maintenance page appears. (Example is an active term)

8. Edit the fields on the page. Refer to the Term Maintenance Page field definitions, p. 36.

9. Click Update This Term. The Term List page reappears.

Delete a Term

Use this procedure to remove inactive terms that you no longer want included on the Term List page. A term must be closed in CourseTracks before you can delete it here.

3. Select the check box next to the campus you want to work with.

The Program List page appears.

Note: If a campus has only one term, clicking View Terms will take you directly to the Term

List page. Continue with step 7.

5. Select the check box next to the program you want to work with.

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Maintain Terms

8. Click Delete This Term ► OK.

The Term List page reappears. The term you deleted is no longer on the list.

Select the Sort Order for Terms

The sort order option allows you to arrange the order in which you want terms appear to on the website.

3. Select the check box next to the campus to work with and click View Terms. The Program List page appears.

4. Select the check box next to the program to work with and click View Terms. The Term List page appears.

5. Select the check box next to the term you want to establish a sort order for and click Order Terms.

The Term’s Sort Order page appears.

6. In the Sort Order field for each term, accept the default 9999. -or-

Type the order in which the terms should appear, for example, 1 for Summer, 2008; 2 for Fall, 2008; 3 for Winter, 2009 and 4 for Spring 2009.

7. To apply the sort orders and remain on this page, click Apply. -or-

To apply the sort orders and return to the Term List page, click Apply and Return.

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Maintain Terms

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Maintain Customer Information

Tasks associated with maintaining customer information include:  Find a customer

 Reset a customer’s password

Find a Customer

2. From the menu, select Operations ► Find Customers. The Find Customers page appears.

3. Type information into one or more of the fields.

4. Use the drop-down selection fields to refine your search and click Find.

The Find Customers – Search Results page appears. The page lists the customers matching the search criteria you entered. Customers are listed by their email addresses.

Reset a Customer’s Password

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Maintain Customer Information

5. Select the check box next to the email address for the customer whose password you want reset.

6. Click Reset Password.

A Web Page Dialog box appears with an entry field for the Administrator’s password.

7. Type the password you used to log on to Commerce Accelerator.

8. Click OK.

A temporary password is emailed to the customer. The Web Page Dialog appears indicating that the password has been reset and that a notification email has been sent to the customer.

9. Click OK.

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Reports

Access the Order Summary Report through Commerce Accelerator. This report provides a summary of order information such as order totals and average sales per order. The information on the report is only for the store you are signed into.

Run an Order Summary Report

2. From the menu bar, select Reports ► Order Management Reports. The Order Summary parameter page appears.

3. Type the start date to include in the report (YYYY/MM/DD format) or click the calendar icon and select a date.

4. Type the end date to include in the report (YYYY/MM/DD) format, or click the calendar icon and select a date.

5. Click OK.

The report request is processed and the report data appears on the page.

6. If you are finished, click OK. -or-

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Appendix A: Guide to Using (X)HTML Tags

Q. What are html tags and what do they do?

A. Tags are coding instructions in an HTML document that tell a web browser (like Internet Explorer) how to present a webpage properly. This includes text formatting, like in a word processor like MS Word: bold, paragraph, italic, font, font color, headings, justify left, justify right, etc.

When making updates to the announcements section, these formatting tags are what you will be using the most.

Q. What do HTML tags look like?

A. There are two kinds of HTML tags: start tags and end tags. Both are put inside of angled (greater than/less than) brackets like this. <p>. End tags look very similar to start tags but they are preceded by a forward slash like this </p>. Think of these tags as on/off switches. Start tags turn the formatting on, and end tags turn the formatting off. ALL HTML tags MUST be in lowercase. Every tag must have a closing tag (with a few exceptions note down below)

Important Notes

Test your code BEFORE putting it in Accelerator by saving it notepad (with the file extension .html), then drag that file into your favorite web browser.

For more resources and help with html tags and tutorials, please go to http://www.w3schools.com/ Another great resource is the book HTML, XHTML, and CSS Sixth Edition by Elizabeth Castro.

http://www.elizabethcastro.com/html6ed/

List of Tags

Here’s a list of tags you will use most often in your announcements, and a brief description of them. <strong>Sets text in Bold </strong>

<em>Sets text in italic </em>

<p> Defines the start of a paragraph</p>

<br /> This is a break tag. This tag is used to force a line break. (does not need an closing tag)

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Appendix A: Guide to Using (X)HTML Tags

Header Tags

Much like in Microsoft word you can set different header tags. Header tags go from 1 to 6 with 1 being the most important in emphasis, and largest font, with Header 6 being the least important in the smallest font. They look like this

<h2>Heading</h2> <h3>

Heading

</h3> <h4> Heading</h4>

<h5>Heading</h5>

<h6>Heading</h6>

You cannot use Header 1 in the announcements section. Header 2 is best used to organize and separate blocks of texts/information in your announcements section. eFollett has already set the font, and font size for Header 2. (Georgia font at 16px/pt)

Bulleted Lists

To make a list of items with bullet points next to it you use the unordered list tag. (<ul>) Each line in your list must start and end with the list item tag. (<li>)

Example <ul> <li>Apples</li> <li>Oranges</li> <li>Bananas</li> </ul>

The unordered/bulleted list would look like this:  Apples

 Oranges  Bananas

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Appendix A: Guide to Using (X)HTML Tags

Numbered List

To make a list with numbers instead of bullet points, you use the Ordered List tag (<ol>). Formatting is very the similar as the unordered list, using the list item tag (<li>) for each numbered point.

<ol>

<li>Apples</li> <li>Oranges</li> <li>Bananas</li> </ol>

The ordered/numbered list would look like this: 1. Apples

2. Oranges 3. Bananas

How to make a link

Links to other web pages or websites are displayed with an underline word.

The code is <a href=http://www.yahoo.com/> Yahoo is here</a> Which will display as: Yahoo is here

How to place an image

You will be using the Image tag <img> The code is

<img

src="http://top-10-list.org/wp-content/uploads/2009/04/barack_obama.jpg" alt="President Barack Obama" />

Please make sure to take note of and use the “alt” tag that BRIEFLY (in one sentence) describes what the image is.

How to make an image a link

<a href="http://www.whitehouse.gov/" target="_blank"><img

src="http://top-10-list.org/wp-content/uploads/2009/04/barack_obama.jpg" alt="President Barack Obama" border="0" /></a>

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Appendix A: Guide to Using (X)HTML Tags

Tables

Tables were originally invented and intended for tabular data. Think of Microsoft Excel spreadsheets. Over the years, the table has been abused to design and layout web pages. New World Wide Web standards frown against this.

In the announcement and events section, the best use of a table would be to display store hours. Please refer to the “sample_tags.html” for an example

Tables are probably one of the most difficult things in html to implement because it involves so many tags. Please ask your specialist for help when making tables.

Tables, like a crossword puzzle are made up of table rows (across), table columns (down), and individual table cells.

Here’s an example of a simple data table

<table border="1" width="300px"> <caption>Monthly Savings </caption> <thead> <tr> <th>Month</th> <th>Savings</th> </tr> </thead> <tr> <td>January</td> <td>$100</td> </tr> </table>

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Appendix A: Guide to Using (X)HTML Tags

This is how you start the table, give it a border, and tell it how wide it should be. No table width can go beyond 660px in width in the announcements section.

<caption>Monthly Savings </caption>

The table caption is a brief explanation of what table information is being presented. In this

example, this table is about Monthly Savings

<thead></thead>

The table head is a special area at the top of the table that creates header for columns. The

headers are bold by default.

<tr> </tr>

This is for table row, indicating where the row starts and ends in the table

<td></td>

This is the individual table cell that makes up a table row

Special Characters

For special characters like ™ and ® use the following HTML code:

To create this special character… Type this HTML code…

™ ™

® ®

“” (quotation marks) " & (ampersand) &

Example: if you type Jansport® it will show up as Jansport®

HTML Code You Cannot Use in the Announcements Section

 Flash

 Java Script  Animated gifs

 Youtube or video embeds  MP3s or sound

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Appendix A: Guide to Using (X)HTML Tags

Color Codes

Below is a partial list of colors and their html codes. Please use your store’s primary color for headlines or call outs. If you don’t know you store’s primary color, please ask your eFollett web specialist.

If you want this color… Type this HTML code…

Black #000000 Blue #0000ff Brown 1 #ff4040 Brown 2 #a52a2a Dark Green #006400 Forest Green #228B22 Gold #ffd700 Green #00ff00 Green 2 #00ff00 Grey #bebebe Maroon #b03060 Navy Blue #00080 Orange #ffa500 Pink #ffc0cb Red #ff0000

Royal Blue #4169E Slate Grey #708090

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Appendix B: Field Definition Tables

The following tables are definitions of specific fields on pages within CMC and Commerce Accelerator.

Commerce Accelerator Field Definition Tables

General Page – Store Profile

This page displays the general store information that was entered when the store was created.

Field Name Field Definition

Store number Identifying number for the store.

Store Type Description of type of store, such as Follett-managed, epartner, Drop Shipper, etc.

Store name Name of the store as it should appear on the store’s website.

edoptions Password Password faculty must use to enter edoptions on the store’s website.

Follett CourseTracks Indicates whether or not the store is using CourseTracks as its text management software.

Store description Descriptive information about the store. This information is not posted on the store’s website.

Sort Priority Option established at store site setup that allows certain items to be displayed first instead of in the default order. (Default is alphabetical)

Inventory Option established at store site setup defining whether the store maintains real-time inventory. (Default is No)

BuyBack/Rush Messages

Option established at store setup to enable or disable buyback/rush messages. (Default is No)

Taxware Option established at store site setup indicating whether the store is using Taxware (Yes) or tax tables (No). (Default is Yes for Follett-managed stores, No for independently managed stores)

Pre-Orders Allowed Option established at store site setup indicating whether or not the store accepts pre-orders. (Default is No)

Rental Orders Allowed

Option established at store site setup indicating whether or not the store accepts rentals. (Default is No)

Reserve Orders Allowed

Option established at store site is setup indicating whether or not the store accepts reserve orders. (Default is No)

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Appendix B: Field Definition Tables

Booklist Format Conversion

Text management software the store uses or used for booklist uploads.

Note: Once a store is set up on CourseTracks, this field is no longer used. For Canadian stores and stores that converted from Tom-Tracks, this field displays "Follett Managed Tom Tracks.” For new stores that are set up with CourseTracks initially, this field remains at the default--no chosen text management system.

Directory Name Directory where store-specific images are assigned to this store.

Manager Name Name of the store manager.

Manager Title Store manager’s official position title. SAN Store’s Standard Address Number.

JDA Number Indicates which JDA system the eFollett system should feed into.

Division Label Word or abbreviation the school uses to describe divisions.

Required Label Word or abbreviation the school uses to describe required course materials.

Course Label Word or abbreviation the school uses to describe courses.

Optional Label Word or abbreviation the school uses to describe optional course materials.

Section Label Word or abbreviation the institution uses to describe course sections.

Recommended Label Word or abbreviation the school uses to describe recommended course materials.

Instructor Label Word or abbreviation the school uses to describe this position. For example some schools use “Professor”.

Department Label Word or abbreviation the school uses to describe departments.

Bookstore URL Store’s web address.

Download Orders Indicates whether or not the store is allowed to download orders.

Send Email Update Option established at store site setup indicating whether an email will be automatically sent to a customer whenever the order status changes.

Special Order General Books

Indicates whether or not the store is allowed to accept special orders from customers for General Books.

Special Order Computer Products

Indicates whether or not the store is allowed to accept special orders from customers for Computer Products.

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Appendix B: Field Definition Tables

Contact Page – Store Profile

This page displays the contact information entered when the store was created.

Phone # 1 Store’s primary phone number. Phone # 1 Label Descriptor for phone, e.g., main phone.

Phone # 2 Additional phone number.

Phone # 2 Label Descriptor for additional phone, e.g., text department.

Phone # 3 Label Descriptor for additional phone, e.g., software department.

Phone # 4 Label Descriptor for additional phone, e.g., merchandise department.

Phone # 5 Label Descriptor for additional phone.

Fax number Store’s fax number.

E-mail address Store’s actual email address, e.g., [email protected]. Customer email will be redirected to this address.

E-mail address alias Email address that appears on the website, e.g., [email protected]. The email will be redirected to the email address store’s actual email address.

Location Page –Store Profile

This page displays the address information entered when the store was created.

Address 1 The store’s street number, street name. Address 2 Additional address information.

Address 3 Additional address information.

City The city associated with the store’s street address. State/Province The state associated with the store’s address.

ZIP/Postal code The zip code or postal code associated with the store’s address. Country/Region The country associated with the store’s address.

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Appendix B: Field Definition Tables

Language Page – Store Profile

This page displays the language information entered when the store was created.

Selected languages Language selected when this store was created appears on this page. If more than one language is selected, the website will appear in the default language, but the customer may select an alternative language.

Available languages Additional languages you can select for the store’s website.

Currency Page – Store Profile

This page displays the currency information entered when the store was created.

Selected currencies Currencies selected when this store was created appear on this page as the default. If more than one currency is selected, the website will show monetary information in the default currency.

Available currencies Additional currencies you can select for the store’s website.

Institutions Served Page – Store Profile

This page displays the institution information associated with the store.

State State where the institution is located.

Institution Institution associated with this store.

Campus Campus of the institution served by this store. For example, a large university might have different stores serving geographically distant campuses.

Program Education program, such as Undergraduate or Graduate.

Store Groups Page – Store Profile

The Home Office uses this page to indicate whether or not a store uses certain features like showing ISBNs in the course results area, showing the General Books Best Seller list, how many different

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Appendix B: Field Definition Tables

Drop Shippers Page – Store Profile

This page displays the drop shipper information associated with the store.

Selected Drop Shippers

Book vendors such as WMS (2000), Ingram (2001) or Rittenhouse (2002) who service the general books section of the website.

Available Drop Shippers

Additional drop shippers you can select for the store’s website.

Store Buyback Page – Store Profile

This page indicates what address where customers should mail their buyback orders. River Grove, IL is the default for most stores.

CT Setup Page – Store Profile

For CourseTracks Stores only: This page indicates the CourseTracks store numbers that are feeding to the eFollett website.

Term Maintenance Page

Note: If you do not see fields related to Reserve and/or Rental, it is because they were not turned on when your store’s profile was created. To have these options made available, please contact eFollett support.

Term Name Name for the Term, for example, Fall #### (where #### is the year)

Term Status Designation of whether or not the term is active. If a term is active, the booklist for the term will be displayed on the store’s website. The options are:

 Active, Allow purchasing

 Active Pre-Order (only available if Pre-order is marked “Yes” in store profile)

 Inactive, Pre-Order (only available if Pre-order is marked “Yes” in store profile)

 Inactive

Term ID Unique identifier that can be used for registration integration. Use whatever designation the school uses. A term ID is required before you can activate a term.

Term Open / Closed Identifies whether the term is available for activity.

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Appendix B: Field Definition Tables

Ship Determines whether or not the option to ship orders will appear on the store’s website. Options are Yes or No.

Ship End Date Date when orders will no longer be shipped for this term. The option to ship orders will disappear from the website after the end date.

Rental Determines whether or not the In Store Pick-Up, Pay Later options will appear on the store’s website. The options are Yes or No. (If available to your store.)

Rental End Date Date when rental orders will no longer be accepted for this term. The In Store Pick-Up, Pay Later options will disappear from the website after the end date. (If available to your store.)

In-Store Pickup Message

Message customers see when they select the in-store pick up option. You can accept the default message or type your own message. If you select “No” in the In-Store Pickup field, this field disappears.

Ship Message Message customers see when they select the Ship option. You can accept the default message or type your own message. If you select “No” in the

Ship field, this field disappears.

Reservation Message Message customers see when they select the Reserve option. You can accept the default message or type your own message. If you select “No” in the Reserve field, this field disappears.

Rental Message Message customers see when they select the Rental option. You can accept the default message or type your own message. If you select “No” in the Rental field, this field disappears.

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Index

A

Activate store hours, 15 Add

store hours, 14 store messages, 12

B

Booklist

view upload dates, 21

C

Campuses, view list, 18 Change store event, 17 store hours, 15 store messages, 12 term information, 19 Customer find, 23 reset password, 23

D

Deactivate store hours, 15 Delete store hours, 16 store messages, 14 term, 20

E

Edit store event, 17 store hours, 15

F

Field definitions Store Profile Contact page, 34

Course Tracks Setup page, 36 Currency page, 35

Drop Shippers page, 36 General page, 32 Institutions page, 35 Language page, 35 Location page, 34 Store Groups page, 35 Find customers, 23

G

Getting started, 9

H

Help, getting, 6

Hours of operation. See Store information, hours HTML tags, 26

I

Institution, view, 18

M

Maintain store information, 12 terms, 18

O

(39)

Index

P

Password, reset for customer, 23 Print Order Summary Report, 25 Product Support, 6

Programs, view list, 18

R

Rental Business Info Group Store Groups Page, 35 Rental Support Group

Store Groups Page, 35

Reports, Order Summary Report, 25 Reset customer password, 23 Return policy. See Store Messages

S

Search for customers, 23

Sort order, select for terms, 21 Store event change, 17 Store hours activate/deactivate, 15 add, 14 change, 15 delete, 16 Store information events, 16 hours, 14 store messages, 12 view profile, 12 Store messages add, 12 delete, 14 edit, 12

Store Profile, field definitions Contact page, 34

Course Tracks Setup page, 36 Currency page, 35

Drop Shippers page, 36 General page, 32 Institutions page, 35 Language page, 35 Location page, 34 Store Groups page, 35

T

Telephone Support, 6 Term

delete, 20 edit, 19

select sort order, 21

V

View

booklist upload dates, 21 campuses, 18

customers, 23 institution, 18 programs, 18

User Guide. Store Manager s Guide to efollett.com Website Maintenance

Store Manager’s Guide to

eFollett.com Website

Notice

Store Manager’s Guide to eFollett.com Website Maintenance

Table of Contents

Table of Contents

Table of Contents

About This Document

Getting Help

Reset SODA Passwords

Technical Issues

Who to Contact for Merchandise/Inventory Questions

eFollett Website Questions

Assisting Customer Issues

Computer Requirements

Getting Started

Log On to Commerce Accelerator

Log Out of Commerce Accelerator

Navigate Commerce Accelerator

Getting Started

Commerce Accelerator Home Page

Getting Started

Side Navigation

Maintain Store Information

View Store Information

Maintain Store Messages

Create or Edit a Store Message

Maintain Store Information

Maintain Store Information

Delete a Store Message

Maintain Store Hours

Add a New Set of Store Hours

Maintain Store Information

Activate or Deactivate Store Hours

Change Store Hours

Maintain Store Information

Delete Store Hours

Maintain Store Events

Add a Store Event

Maintain Store Information

Change a Store Event

Maintain Terms

View an Institution

View a Program

Maintain Terms

View a Term

Edit a Term

Maintain Terms

Delete a Term

Maintain Terms

Select the Sort Order for Terms

Maintain Terms

Maintain Customer Information

Find a Customer

Reset a Customer’s Password

Maintain Customer Information

Reports

Run an Order Summary Report

Appendix A: Guide to Using (X)HTML Tags

Important Notes

List of Tags

Appendix A: Guide to Using (X)HTML Tags

Header Tags

Heading

Bulleted Lists

Appendix A: Guide to Using (X)HTML Tags

Numbered List

How to make a link

How to place an image

How to make an image a link

Appendix A: Guide to Using (X)HTML Tags

Tables

Appendix A: Guide to Using (X)HTML Tags

<caption>Monthly Savings </caption>

The table caption is a brief explanation of what table information is being presented. In this

example, this table is about Monthly Savings

<thead></thead>

The table head is a special area at the top of the table that creates header for columns. The

headers are bold by default.