• No results found

Impact of hotel service quality on the loyalty of customers

N/A
N/A
Protected

Academic year: 2021

Share "Impact of hotel service quality on the loyalty of customers"

Copied!
15
0
0

Loading.... (view fulltext now)

Full text

Loading

Figure

Figure 1. General quality assessment depending on customer loyalty. source: authors’ calculations.

References

Related documents

This study considers service performance, quality of experience, and brand loyalty to be the brand equity components in the service-dominant hotel industry.. Research on the impact

These findings indicate that the facility, service quality, and customer satisfaction has a positive and significant impact on customer loyalty in Borobudur. Hotel in Jakarta in

We aim at finding evidence that cross-category brand loyal customers exhibit higher brand trust and a higher propensity to habitual decision-making, as well as lower innovativeness

Because truly loyal customers have been shown to be valuable to a firm, recognizing the journey from lower levels of preferent loyalty, where a limited form of brand switching

Delivering superior service quality is becoming important elements in order to generate and maintaining loyal customers and it will be same in the higher

This section describes the main elements of this research: Social Media, Facebook, Social Media Website Quality Criteria, Attitude, Intention, and Loyalty.... Table 1.3:

Based on the conceptual model and definition of service loyalty presented earlier, customers within this segment are considered truly loyal given that emotional commitment,

Service quality is not directly influence the loyalty, but the quality of services indirect effect on customer loyalty through trust, commitment and customer