Allworx Queuing and Automated Call Distribution Guide (Release 7.2.3.x)

Track answered calls, sales, agent schedule adherence, wait times, queue length..

Queue Features • All calls • Answered calls • Unanswered calls • Call time • Hold time • Queue entry • Exit position Agents Statistics • Number of calls

Business Continuity Options Optus Inbound Service Management Optus IntelleManager Optus Insight Plus Optus On-demand Contact Centre Integration with IT and.. Web

in this work, we investigated the drought response of two coexisting deciduous tree species (Quercus cerris l. and Fraxinus ornus l.), under summer drought conditions occurring

If the Unavailable LED flashes, calls are still in the queue and you are the only available Agent in the group. When calls in the queue are cleared, Unavailable is activated and

• Search Calls – Gives the Supervisor the ability to search for queue calls... Search

CALLS/INC - number of calls waiting in physical call queue LOG* - number of calls waiting in logical call queue AGT - number of agents logged on to group WAIT - number of

Statistics data is opened in a separate pop-up window and displays: Queue Features  All calls  Answered calls  Unanswered calls  Call time  Hold time  Queue entry