INFOTEC Overview
Department of Information and Technology Management
Introduction
The Information and Technology Management Department (INFOTEC) is responsible for providing modern, secure, fit for purpose and value-added information technology processes, applications and services to meet the needs of ILO staff and other stakeholders in the efficient and effective delivery of the strategic, administrative and substantive work of the Office.
INFOTEC reports to the Deputy Director of Management and Reform.
Roles and Functions
The Department is headed by the ILO’s Chief Information Officer (CIO) and Director reporting to the Deputy Director-General for Management and Reform.
The Department is responsible and accountable to the Director-General for delivering on the IT Strategy and IM Strategy as approved by the Governing Body.
The Department plans, implements and manages Office-wide IT and IM principles, policies, standards, applications, technologies and services.
In accordance with the above, INFOTEC has been organized into the following three branches:
• Technology Management Services Branch (TMS);
• Information Management Services Branch (IMS); and
• Applications Management Services Branch (AMS).
The CIO and Director of INFOTEC is supported by the following units:
• Project, Governance and Management Services Unit (PGMS); and
• Information Security and Assurance Unit (ISAS).
The following is a graphical representation of INFOTEC:
Governance, Management and Administration Functions
Project, Governance & Management Services Unit (PGMS)
The PGMS establishes policies, processes, standards, templates and tools for working through the lifecycle of IT-related projects.
The PGMS functions as an IT governance advisory body responsible for validating the business case and quantifying the costs and benefits underpinning proposed IT-related investments. This information is used to facilitate selection, funding and prioritization of IT- related initiatives.
The PGMS maintains ILO benchmark data used to estimate total cost of ownership for proposed IT-initiatives.
The PGMS monitors and reports on the status of all approved IT-related projects and escalates issues and risks requiring management attention.
The PGMS coordinates large-scale Office-wide IT projects that cross organizational and geographical boundaries.
The PGMS provides management and administrative support for the Department.
The PGMS assists with information and technology governance, strategy formulation and work planning.
The PGMS administers and monitors the Department’s use of funds.
The PGMS supports the Department’s communication and change management strategy, including maintenance of the INFOTEC intranet site.
The PGMS reports on IT performance metrics and targets.
Information Security and Assurance Services Unit (ISAS)
ISAS works closely with the IAO, JUR and the ILO’s Risk Manager to establish information security governance and risk management frameworks.
ISAS establishes information technology security policies and controls in compliance with widely recognized information security regulations and standards.
ISAS develops a strategic vision for the security program; ensures effective assignment and acceptance of information and technology security-related roles and responsibilities;
and defines the ILO’s enterprise information security architecture.
ISAS ensures effective identity and access management are implemented; controls security threats; conducts vulnerability assessments; organizes digital forensics; manages incident response; and establishes an IT security awareness program.
ISAS is led by the ILO’s Chief Information Security Officer (CISO).
The following is a graphical representation of units providing direct support to the CIO and Director of INFOTEC. Included are key functions and services:
Service Delivery and Support Functions
Technology Management Services Branch (TMS)
TMS is responsible for managing the ILO's underlying core IT infrastructure (servers, networks, telecommunications, storage arrays, operating systems, mobile devices, databases, desktops, laptops, etc.).
TMS ensures the IT infrastructure is monitored, reliable, secure, backed up and performing well to meet the needs of the Office.
TMS ensures IT services are available according to established service level agreements.
This includes management of IT services being provided by external service providers.
TMS provides IT operational support for email, databases, file systems and web applications.
TMS works closely with IT Staff located in ILO Regions to ensure continuity of IT operations in the Field.
TMS is responsible for the INFOTEC Service Desk. The Service Desk functions as a single point of contact for users of information technology services. The Service Desk works closely with the user community to identify, troubleshoot and resolve IT-related issues.
TMS is led by the ILO’s Chief Technology Officer (CTO).
The following is a graphical representation of the TMS. Included are key functions and services provided:
Information Management Services Branch (IMS)
IMS establishes and manages the policies for governance, classification, creation, storage, retention, use, retrieval, archival and deletion of ILO content. This includes the processes, roles, standards and metrics that ensure effective use of information in enabling the Office to achieve its goals.
IMS manages the repository of all ILO publications in electronic and print formats. IMS is responsible for managing the Office’s collection of archives, legislation, statistics and other documents on labour and social issues since 1919.
IMS offers research and information services and tools to external audiences including constituents, researchers and other clients around the world to support the Director- General’s goal to make the ILO the global reference point on the world of work.
IMS manages the ILO Taxonomy and ILO Thesaurus.
IMS manages official correspondence and records of the Office. IMS sets policy for the preservation and retention of electronic and print records Office-wide.
IMS works closely with information and communications staff located in ILO Regions to promote the dissemination of ILO knowledge and research to constituents and the public.
The following is a graphical representation of the IMS. Included are key functions and services provided:
Applications Management Services Branch (AMS)
AMS purchases, designs, develops, tests, configures, implements and manages software which automates and supports ILO administrative and substantive processes; improves financial controls; facilitates management decision-making and reporting; facilitates increased productivity of staff; and streamlines the flow of data, information and knowledge across the Office.
AMS is responsible for the following general categories of software:
Enterprise Resource Planning and other Administrative Applications;
Business Intelligence and Reporting Solutions;
Records, Document and Web Content Management;
Data Warehousing and Analytics;
Knowledge Sharing, Collaboration and Social Media; and Digital Assets Management
AMS provides business and technical expertise throughout the software design and development lifecycle and manages the ILO’s portfolio of applications.
AMS ensures that software being deployed throughout the Office conforms to ILO standards.
The following is a graphical representation of the AMS. Included are key functions and services provided:
