Orange County Convention Center Orlando, Florida | June 3-5, 2014
A Firsthand Look at the Usability and User
Productivity Improvements of SAP CRM Web UI
Toros Aledjian
SAP Global Design and UX Senior Product Manager
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SAP 360 Customer
Engage Customers like never before with SAP 360 Customer
1. The right insight at the right time
2. Anytime and anywhere
3. Specific to your industry
4. Integrated across your enterprise
5. With an experience that drives results
6. Internal and external social collaboration
7. Covering all interaction channels
8. Rich analytics incl. predictive and social
9. In the cloud, on premise or hybrid
10. Powered by SAP HANA
SAP 360 Customer
SAP 360 Customer Solution Portfolio at a Glance
1. INNOVATE IN CLOUD across
Marketing, Sales, Service,
Commerce, Social & Mobile
2. LEVERAGE ON-PREMISE with
hybrid solutions, private cloud,
and end-to-end integration
3. TURN INSIGHT INTO ACTION
with predictive analytics
powered by HANA
4. VERTICALIZE to differentiate in
key industries
SAP Product Strategy
Beautiful UX, Mobile First, Social Everywhere,
Persona-Based, Predictive Analytics, Pre-Integrated
Innovate in Cloud
The SAP User Experience Strategy*
* http://www.sapdesignguild.org/User_Experience_Strategy.pdf ** http://experience.sap.com/fiori
User Experience - Fiori as strategic Direction
Highly visual, interactive
user interaction paradigm
Mobile-first approach
Role-based, responsive,
simple, coherent micro
apps
Visual, UI & Technology
Harmonization with Fiori
2.0
Consistent experience
across Cloud and On-
Premise solutions
Fiori CRM Apps for Sales Representatives
Target Group
Focus is the role of the Sales Representative selling high value products and services Scope
Customers and Contacts
Leads and Opportunities
Tasks and Appointments
Collaboration, Documents and Notes
Sales Pipeline Simulation and Performance Management
Operational Sales Analysis: Accounts with open Activities; Top Opportunities, Lead Origin / Qualification / Status; Sales Performance Analysis YTD / YOY Analysis
Key Benefits
New simplified user interface for CRM leveraging FIORI concepts
One user interface across all business suite applications
Responsive Design: One User interface for all devices (e.g. Phone, Tablet, Desktop)
Mobile solution (online)
Embedded analytics by leveraging SAP Hana Live Content (i.e. Virtual Data Models)
SAP Road Map for WebClient UI Framework
Key themes, capabilities and Delivered
Significant search improvements
Additional usability features (e.g.
Dashboards, Tagging, Sharing, Favorites)
Improvement of table usability
Extended UI configuration capabilities
UI extensions via Rapid Applications and Mash-ups
Improvements for Application Enhancement Tool
Usability enhancements and round offs of existing usability features
(e.g. table enhancements,
Multi-layer BOL* extensibility
Incorporation of customer feedback
Round Offs in UI Configuration tool (e.g. splitter, ‘search’)
AET as stand alone tool
Context Menu for the Nav. L-Shape when collapsed
(CRM 7.0 EhP1 &
EhP2)
This is the current state of planning and may be changed by SAP at any time.
Today Today Today
Adoption of Corbu theme
Enablement of SAP Visual Enterprise viewer integration
Support of Safari on iPad
Button configuration for overview pages
Performance improvement on BOL queries
SAP GUI integration into WebClient
Overlay control for hover previews and bulletin boards
Icon-only navigation bar
Improved table personalization
(CRM 7.0 EhP3)
Multi-level personalization
Support of new browser version (e.g. Chrome)
Categorization for saved searches
Improved maintenance of saved searches
Connection of result list layout to saved search
Smart Search: Type Ahead
(CRM 7.0 EhP3)
SAP Road Map for WebClient UI Framework
Key themes, capabilities and planned innovations
HTML5 Islands
HTML5 implementation of table graphics feature
Integration of read access logging
Text repository for BOL entities
Multi file upload via drag and drop
Focused investment based on consolidated customer feedback
Improved UI Configuration and personalization
Usage of HTML5 for graphical features
Enhancements in User Experience: Look & Feel
Innovative Interaction /
Navigation pattern for generic functionality
This is the current state of planning and may be changed by SAP at any time.
Planned Innovation Future Direction
Data Browser Timeouts
Home Page Tray General Configuration and resizing
Navigating vertically placed fields in search page
Mass Tagging of Object from Results List
Extended mobile platform support
Support of UI theme designer
How can I impact SAP developments?
http://service.sap.com/influence
Impact of Customer Connections on WEBCUIF development
2013: 8 new features delivered
2014: 10 improvement requests in process and scheduled for end of Q2
SAP Influence Programs
Context Menu for the Nav. L-Shape when collapsed
1592001 Navbar opens/closes on hover
1592002 Minimize and maximize direct link groups
Browser Scrolling on touch screens(Multi Tablet Device Support)
1685218: General browser scrolling issues
1981994 Main WEBCUIF Tablet Support Note
1990258 Using WebCUIF on an Apple iPad tablet running Safari
1982708 Using WebCUIF on an Android tablet running Chrome
1982710 Using WebCUIF on a Microsoft Surface RT tablet running IE10
Central Edit of OVP
1602520: Improvement requests: Central Edit Button, One hit display
Main Browser Note
1746385 - Main WEBCUIF Browser Support Note
New Corbu Skin (avail EhP2 SP07)
1821042 - CORBU@CRM: Development of a new skin
NavBar Icons
1754297 L-shape( navigation bar ) icons not visible
1791004 Manual steps for note 1754297
Customer Engagement Initiative
Web UI Future Innovations - Delivered
Configuration for buttons in OVP
1735540 WEBCUIF: Button Configuration for Overview Pages
Tagging F4 Help
1792873 - Extend Tag Cloud search help in order to search for all existing tags
Read-Only Cells in Planning Table
1766678- KFP Flex Table: font color of the read only cells
Recent Items Configuration
1769401 - Improvement of Recent Items functionality
Sorting and Filtering in Trees
1647229 - Sorting and Filtering of Trees Dev
Automated Test Support for Flex Table
1705704 - Flex Planning Table: Test Automation Support
Enhancement of Statistical Records by Triggering Action
1696021 - Enhanced STAD monitoring capabilities from CRM Applications
Right Hemisphere Integration
1749540 - Visual Enterprise Viewer integration
Global Personalization Settings
1701936 - Enabling system wide personalization
Customer Engagement Initiative
Web UI Future Innovations - Delivered
Enhanced Sorting of Table Filter List
1686485 - Sort filter list in table header.
Enhanced Table Personalization (Side notes: 1857532, 1861165)
1855398 - Table Personalization enhancements features
Creation of Overlay Tag
1735592 - WEBCUIF: Introduction of thtmlbx:overlay tag
Integration of Bulletin Board
1770472 - WEBCUIF: Enhancements to overlay tag
Open AB after Goto Navigation
1725237 - GoTo Menu to automatically open the ABs if necessary
Performance Improvement on BOL queries
1819334 - Performance improvement BOL/GENIL queries
Cookbook for Navigation through Search Result OVP
1867097 - WebClient : Navigate result list from Overview Page
Overlay Preview for Tagging Functionality
1873316 - Preview for Tags in Tag Clouds
Customer Engagement Initiative
Web UI Future Innovations - Delivered
Last Used Request in Transport Request Popup
1822097 - CRM UI: Offer the last chosen transport request in CTS popup
Browser Cache Buster (CSS Note: 1920638)
1855979 - JS files are not updated automatically in browser cache
1920638 - CSS files are not updated automatically in browser cache after the installation of a note
Keeping Position of Splitter Tag
NOTE TBD
Improved Maintenance of Saved Searches (Categorization of Saved Searches)
1965319 - Enhancing Saved Searches with Categories
Enhanced Smart Value Help:
NOTE TBD
Saving the Result layout with the Save Search
1987296 Share the Result Layout with a Saved Search.
1991680 Share the Result Layout with a Saved Search.
• EHP3 05; EHP2 13; EHP1 13;
SAP GUI Integration into Web Client
NOTE TBD
Customer Engagement Initiative
Web UI Future Innovations - Delivered
Data Browser Timeouts - in process
Home Page Tray General Configuration and resizing - in process
Mass Tagging of Object from Results List - In Process
Navigating vertically placed fields in advanced search page
Smart Value Help for the advance search – Done
Smart Value Help enhanced by BOL search - Planned
Keyboard support for UI actions(“buttons”) - Planned
Multi column Sorting - Planned
Integration Into Read Access Logging - To log the read access to sensitive data– Almost Done
HTML5 Islands 2013 - Same concept as Flash Islands for SAPUI5 and HTML5 based application - In Process
DnD on File Upload - Ability to drag and drop files on a defined drop zone - In Process
New Front-End Rich Text Editor (replacing the BTF)
IE 11 standard support
Default search criteria
Custom Logo per Business Roles
Integration with the Theme Designer – Almost Done
Cancel button for long lasting Search queries
