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An E2E integrated approach to IT Asset Management


Academic year: 2021

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IBM Software Group

© 2010 IBM Corporation

An E2E integrated approach to IT Asset Management

Carmen Ces

IT Specialist SWG Tivoli, IBM



 What is IT Asset Management?

 Why Business needs it?

 Business Priorities – segments descriptions and

systems needs

 Centralized Asset Management for IT System

 Platform Asset Discovery & Inventory Tools


What is an asset?

Structures Electrical Environmental Lighting Phys Security Transport Landscaping


Network Wireless Voice Storage Mainframe

Applications Distributed Desktop Mobile Software

I. T.

Roads Pipelines Rails


Bridges Buses

Ships Trucks Aircraft Military

Trains / Rolling Stock


Space Navigation Avionics Engines

Power Transmission

Cabling Water


Waste &

Treatment Meters &





Signalling Keys Support Equip Manufacturing Recreation Safety &

Survival Gear Milling Personal Security


ATM / POS Scales &

Measurement RFID Vaults

& Safes Microwave

& Satellite


Fiber Optics Wire Poles Offshore

Turbines Reactors


Fire Suppression

Ventilation Boilers Drilling Generators Wind Turbines Solar

Calibrated Equip

Life Sci

Medical Supplies

Compressed Cylinders

PharmaceuticalsLab Equipment

Any (Piece of) Equipment or Facility that plays a Key Role in the Core Business of an Enterprise



What is IT Asset Management?

HW Cost Trends SW Cost Trends Labor Cost Trends

More accurate Visibility and Control over Assets and their Impact to the Business cost and risks

IT Asset Management

(Financial Perspective)

Software Asset Management

Software License Mgmt

Hardware Asset Management

Asset Lifecycle Management

Plan (Configuration Item Lifecycle)

Acquire Deploy Maintain Retire


Every Business Needs IT Asset Management


that begin an IT




experience up to

a 30% reduction

in costs the first

year... and


savings of 5-

10% for the next

5 years” –


What do I


Where is it?

Taking Control of your IT Assets helps:

Who is using it?

How is it used?

Am I compliant?

What value does it provide the


What does it cost?

How is it configured?

Who is the vendor?

What is the current status?


Visibility and Control over Assets and their Impact to the Business Control

Invoice reconciled?

Who owns it?





Avoid software over-purchases and financial impact of failed license compliance audits, while maximizing lifetime productive value of IT assets


Mitigate compliance risk


Ensure IT assets deliver most optimal service to the business. Align IT with the business.


IT Asset Management Business Priorities

IT Asset


Software Asset


A sse t L if e c y c le M a n a g e m e n t

F in a n ci a l

M a n a g e m e n t

Audit Readiness

Accurate Inventory SW License Management



Disposal Vendor Audits Internal Audits

Vendor Contracts

Warrantees Leases

Service Agreements Asset

Costs Business Services Costs

Total Cost of Ownership

IT Asset Management IT Asset Management

Software Asset Management

Software License Management Hardware Asset


IT Asset Lifecycle

SW Contracts License Cost

Stock Levels

Issues & Transfers Contracts



Visibility and Control over Assets and their Impact to the Business Control

Licensing is complex, managing it is difficult

Looking at cost effectiveness of your software dollars spent

Visibility and Control of all IT Assets through their lifecycle

Reduce TCO of IT Assets, understand service use and allocate cost


IT Asset Lifecycle Management

IT Asset Management Software Asset


Asset Lifecycle Management



Audit Readiness

Business Need:

Business Need:

Improve visibility and control of all IT assets through their lifecycle

Obtain accurate asset data to enable appropriate and timely action across the business

Business Drivers:

Business Drivers:

Streamline purchasing and contract management

Improve planning capability

Improve asset utilization by extending it’s life

Improve employee/customer service

Optimize energy efficiency of assets

Business Value Delivered:

Business Value Delivered:

 Reduce IT asset cost through visibility and control

 Increase time-to-value with ITAM best practices

 Maximize lifetime productive value of assets

 Improve efficiency through role drive UI and workflow

 Better IT service that meets increasing business demand

Main Questions:

Main Questions:

Do I know what assets I own?

Where are they located?

Are we tracking IMAC’s?

Are assets being maintained and is maintenance being done


Am I abiding by corporate and governmental procedures and standards? – Ex (disposal)



(Centralized system) Asset Management for IT Improve Visibility and Control of all IT Assets through their lifecycle


 Processes to ensure standardize

committed ROI

 Creation of assets via procurement, inventory or vendor data

 Asset assignment

 Asset tracking

 Notification of asset receipt to end user

 Built-in tools to add asset attributes based on Asset Type

 Utilize Service Desk to create deployment service tickets

 Implement support infrastructure and process to enhance productivity and satisfaction

 Standard Install, Move, Add, Change (IMAC)

 Asset reconciliation

 Risk assessment

 Software license compliance

 Govern changes &

control configurations

 Track warranty and contract renewals

 Align IT to

corporate strategy

 Plan technology for new initiatives

 Plan technology refresh

 Plan for asset purchase or lease

 Negotiate vendor contracts

 Check inventory and plan for asset reuse

 Determine asset reliability

 Support IT budgeting

 Negotiate agreements to maximize value

 Manage contracts with vendors


 Approvals of PRs and POs

 Receive assets

 Validate invoices

 Manage hardware leases

 Line of Business support

Asset Management for IT System to manage the IT Asset Lifecycle

Visibility and Control over Assets and their Impact to the Business

 Provide for orderly disposition of assets: disposed, auctioned, donated and employee purchase

 Manage end of life

 Track end of life options

 Adhere to regulatory requirements

 Manage disposed assets

 Provide finance with accurate end of life data


(Configuration Item Lifecycle)

Acquire Deploy Maintain Retire

IT Assets in Operational or Productive Use

The asset lifecycle functionality permits the tracking and management of IT assets through initial request, approval, procurement, contract, receipt, inventory, deployment, asset installs-moves-adds-changes (IMACs), and retirement.


Software Asset Management & Audit Readiness

IT Asset Management Software Asset


Asset Lifecycle Management



Audit Readiness

Business Need:

Business Need:

Get a grip on:

 Purchased software contracts, lease and maintenance agreements

 Understand licenses and their relationship to contracts

 Accurate information about deployed software inventory, software usage and associated hardware environment in both distributed and mainframe environments

Business Drivers:

Business Drivers:

Centralized management of all contracts, licenses and inventory for all vendors

One solution for all vendors, contract and license types

Identification, redistribute or cancel licenses of no and low use software

Reduce business risk due to vendor-specific software audits & support requirements of internal audits

Strong vendor contract negotiation leverage

Leverage new technologies without increasing business expense or risk (multi-core processors, virtual machines, cloud computing)

Comply with Sarbanes-Oxley Act Section 404, ISO/IEC 19770 Business Value Delivered:

Business Value Delivered:

Software Cost Management; reduce software budget

Mitigate audit risk & Cost avoidance of unplanned license compliance penalties

Reduce costs to conduct internal / vendor audits

Main Questions:

Main Questions:

What am I entitled to?

What’s deployed in my environment?

Am I over or under purchased?

Am I using the software that I have deployed?

Are my contracts and purchase agreements efficient?

When do my leases, warrantees and support agreements expire?



(Centralized system)

• Asset Management for IT

 Discovery & Inventory tools:

• Asset Discovery (for Distributed)

• Asset Discovery (for zOS) Reduce IT costs by rationalizing the software portfolio, tracking software and hardware assets,

and managing software costs


IT Asset Mgmt Plan Acquire





So ftwa



Centralized Asset Management for IT System





Asset Management for IT System

(IT Asset Lifecycle + full Software Asset Management (Sw License Mgmt)

Rules Based Reconciliation

Other Sources Finance

Human Resources Contracts


Reporting &

Analysis Asset Discovery

(for zOS) Asset Discovery

(for Distributed)

Discovery Services

Enterprise Applications


One-stop-shop to manage assets and all its related information – HW, SW Licenses, Contracts, Procurement, Inventory, etc Contract Management (Record and manage all contracts for SW, Leases, Warranties, Maintenance)

License Management (Record licenses entitlements, supporting multiple license metrics and report on audits)

Asset Management (Track all IT assets, locations and changes, and reconciliation/audit – deployed versus authorized/entitle) Procurement Management & Inventory Management


• Easy Customizable Interface (role based)

• Real-time Key Performance Indicators – based dashboards

• Configurable graphical representation

• Tools offers to application designer WYSIWYG and Workflow Designers and Extensible database and Reporting


Asset Discovery Tool for Distributed

Asset Discovery Tool for distributed platforms (Windows, AIX, HP, Sun, Linux,

zLinux) that helps maintain an up-to-date inventory of installed distributed software

and hardware as well as software use data when required.

 Software Discovery needs to be designed specifically for the complexity of

distributed environment

 Virtualization technologies like VMware

 Different partitioning technologies

 New chip technologies multi-core processors : generated appear creative

metrics like IBM PVU

 Need to report on sub-capacity

 Handles exclusion for special circumstances

 Shared file system support

 Products bundles

 Needs Hardware information & Software Discovery and Identification

 Share the Software Catalog with the Asset Management for IT System

(KB collection of information about software products, their components, pricing dependencies and

hierarchy between them and the means to discover them) & tools for building content


 Integration with the Asset Management for IT System for license management


Concept: Sub-Capacity Overview

Server with 8 IFLs

1 2 3 4 5 6 7 8

1 2 3 4 5 6 1 2

z/VM Linux

1 2 3 4 1 2 3 1 2


Linux 1 Linux 2 Linux 3


WAS WAS - License for 8 engines

MQ MQ – License for 8 engines

Full Capacity

Cores to be licensed:

1 IFL (Integrated Facility for Linux) processor or 1 CP (Central Processor/General Purpose Processor) = 1 Processor Core


Server with 8 IFLs

1 2 3 4 5 6 7 8

1 2 3 4 5 6 1 2

z/VM Linux

1 2 3 4 1 2 3 1 2


Linux 1 Linux 2 Linux 3


WAS WAS - License for 4 engines

MQ MQ – License for 5 engines

(Customer is only using SW)


Bundle support

 Software products are often made of multiple, interoperating components, possibly

installed on different systems

 A bundle is composed by multiple components, which may also be purchased as

part of other products

 Information on components of bundle and their pricing dependencies needs to be

available and open for its definition


z/OS is different from Distributed, so a specialized tool is needed


Datasets / Modules




Datasets / Modules


No “z/OS registry”

Products are shared by many users / business units

(so inspecting license versus deployment is not sufficient)

Products can be installed on one z/OS image and used from others

z/OS products normally have numerous modules that can be used independently

i.e. not sufficient to just discover / monitor the main product module

Large sites have over 6 million modules - IBM products, ISV products and customer applications

Asset Discovery Tool for Mainframe


Asset Discovery Tool for Mainframe

To help with the tasks to controlling z/OS Software Charges

Asset Discovery Tool for mainframe platform provides

discovery, monitoring and reporting to understand z/OS

product and product usage trends & details.

 Reports on where (systems, datasets) products are

deployed and who (jobs/userid) is using them

 Detect products that are no longer being used and

can be dropped

 Detect opportunities for product consolidation (versions,

product machine/system coverage…)

 Sub-capacity license optimization

 Reduce unexpected outages - Product migrations made

easier & cleaner having the information that shows who

(userid, job name, account code) is the products and from

where (datasets, LPARs)

In order to do this, you need to be able to inspect product usage details!

 Integration with the Asset Management for IT System for license management


Product Usage Details

 Which products are installed

 Vendors, Product Titles, Features, Modules

 Versions, Releases, Maintenance levels

 PID, S&S PID, Entitlement ID

 Where the products are installed & used

 Regions, Machines, LPARs, SMF ID, Storage Volumes, Datasets

 Who is using the products

 Job names, Users, Account Codes

 When the products are being used

 Monthly periods

 What products can potentially be consolidated

 Trend graphs with drill down to show who is using the product


Shows what Product Versions are installed


Product Usage Trend reports

highlight products that can

potentially be dropped /


Drill down to see who is

using the product

Chart has a logarithmic

scale so trends from

multiple metrics can be

shown together

Need ongoing usage

monitoring to detect trends


Centralized Asset Management for IT System

License Management & Audit perspective:

Provides a single platform to manage software license entitlements

Different license metrics support like Install/Seats, Points, Processors & Cores, Processor Value Unit, MSU, etc

Manage Core Multiplier Groups

View all the deployed installed software instances collected by all the discovery services tools, consolidated.


IBM Solution for IT Asset Management

IBM IT Asset Management Solution portfolio:

 Centralized IT Asset Management System:

Tivoli Asset Management for IT

 Asset Discovery & Inventory

Tivoli Asset Discovery for z/OS

Tivoli Asset Discovery for distributed


Thank You






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