An E2E integrated approach to IT Asset Management

IBM Software Group

© 2010 IBM Corporation

An E2E integrated approach to IT Asset Management

Carmen Ces

IT Specialist SWG Tivoli, IBM

Agenda

What is IT Asset Management?

Why Business needs it?

Business Priorities – segments descriptions and

systems needs

Centralized Asset Management for IT System

Platform Asset Discovery & Inventory Tools

What is an asset?

Structures Electrical Environmental Lighting Phys Security Transport Landscaping

Facility

Network Wireless Voice Storage Mainframe

Applications Distributed Desktop Mobile Software

I. T.

Roads Pipelines Rails

Linear

Bridges Buses

Ships Trucks Aircraft Military

Trains / Rolling Stock

Transport

Space Navigation Avionics Engines

Power Transmission

Cabling Water

Distribution

Waste &

Treatment Meters &

Measurement

Utilities

Tools

General

Signalling Keys Support Equip Manufacturing Recreation Safety &

Survival Gear Milling Personal Security

Retail

ATM / POS Scales &

Measurement RFID Vaults

& Safes Microwave

& Satellite

Comm

Fiber Optics Wire Poles Offshore

Turbines Reactors

Energy

Fire Suppression

Ventilation Boilers Drilling Generators Wind Turbines Solar

Calibrated Equip

Life Sci

Medical Supplies

Compressed Cylinders

PharmaceuticalsLab Equipment

Any (Piece of) Equipment or Facility that plays a Key Role in the Core Business of an Enterprise

COSTCOST CONTRACT CONTRACT

What is IT Asset Management?

HW Cost Trends SW Cost Trends Labor Cost Trends

More accurate Visibility and Control over Assets and their Impact to the Business cost and risks

IT Asset Management

(Financial Perspective)

Software Asset Management

Software License Mgmt

Hardware Asset Management

Asset Lifecycle Management

Plan (Configuration Item Lifecycle)

Acquire Deploy Maintain Retire

Every Business Needs IT Asset Management

“Enterprises

that begin an IT

asset

management

program

experience up to

a 30% reduction

in costs the first

year... and

continue

savings of 5-

10% for the next

5 years” –

Gartner

have?

Where is it?

Taking Control of your IT Assets helps:

Who is using it?

How is it used?

Am I compliant?

What value does it provide the

business?

What does it cost?

How is it configured?

Who is the vendor?

What is the current status?

Visibility

Visibility and Control over Assets and their Impact to the Business Control

Invoice reconciled?

Who owns it?

PEOPLE PEOPLE

INFORMATION INFORMATION PROCESSES

PROCESSES TECHNOLOGY TECHNOLOGY

REDUCE COST REDUCE COST

Avoid software over-purchases and financial impact of failed license compliance audits, while maximizing lifetime productive value of IT assets

MANAGE RISKMANAGE RISK

Mitigate compliance risk

IMPROVE SERVICEIMPROVE SERVICE

Ensure IT assets deliver most optimal service to the business. Align IT with the business.

IT Asset Management Business Priorities

IT Asset

Management

Software Asset

Management

A sse t L if e c y c le M a n a g e m e n t

F in a n ci a l

M a n a g e m e n t

Audit Readiness

Accurate Inventory SW License Management

Purchasing

Maintenance

Disposal Vendor Audits Internal Audits

Vendor Contracts

Warrantees Leases

Service Agreements Asset

Costs Business Services Costs

Total Cost of Ownership

IT Asset Management IT Asset Management

Software Asset Management

Software License Management Hardware Asset

Management

IT Asset Lifecycle

SW Contracts License Cost

Stock Levels

Issues & Transfers Contracts

Costs

Visibility

Visibility and Control over Assets and their Impact to the Business Control

Licensing is complex, managing it is difficult

Looking at cost effectiveness of your software dollars spent

Visibility and Control of all IT Assets through their lifecycle

Reduce TCO of IT Assets, understand service use and allocate cost

IT Asset Lifecycle Management

IT Asset Management Software Asset

Management

Asset Lifecycle Management

Financial

Management

Audit Readiness

Business Need:

Business Need:

Improve visibility and control of all IT assets through their lifecycle

Obtain accurate asset data to enable appropriate and timely action across the business

Business Drivers:

Business Drivers:

Streamline purchasing and contract management

Improve planning capability

Improve asset utilization by extending it’s life

Improve employee/customer service

Optimize energy efficiency of assets

Business Value Delivered:

Business Value Delivered:

Reduce IT asset cost through visibility and control

Increase time-to-value with ITAM best practices

Maximize lifetime productive value of assets

Improve efficiency through role drive UI and workflow

Better IT service that meets increasing business demand

Main Questions:

Main Questions:

Do I know what assets I own?

Where are they located?

Are we tracking IMAC’s?

Are assets being maintained and is maintenance being done

properly?

Am I abiding by corporate and governmental procedures and standards? – Ex (disposal)

Technology:

Technology:

(Centralized system) Asset Management for IT Improve Visibility and Control of all IT Assets through their lifecycle

Processes to ensure standardize

committed ROI

Creation of assets via procurement, inventory or vendor data

Asset assignment

Asset tracking

Notification of asset receipt to end user

Built-in tools to add asset attributes based on Asset Type

Utilize Service Desk to create deployment service tickets

Implement support infrastructure and process to enhance productivity and satisfaction

Standard Install, Move, Add, Change (IMAC)

Asset reconciliation

Risk assessment

Software license compliance

Govern changes &

control configurations

Track warranty and contract renewals

Align IT to

corporate strategy

Plan technology for new initiatives

Plan technology refresh

Plan for asset purchase or lease

Negotiate vendor contracts

Check inventory and plan for asset reuse

Determine asset reliability

Support IT budgeting

Negotiate agreements to maximize value

Manage contracts with vendors

Procurement

Approvals of PRs and POs

Receive assets

Validate invoices

Manage hardware leases

Line of Business support

Asset Management for IT System to manage the IT Asset Lifecycle

Visibility and Control over Assets and their Impact to the Business

Provide for orderly disposition of assets: disposed, auctioned, donated and employee purchase

Manage end of life

Track end of life options

Adhere to regulatory requirements

Manage disposed assets

Provide finance with accurate end of life data

Plan

(Configuration Item Lifecycle)

Acquire Deploy Maintain Retire

IT Assets in Operational or Productive Use

The asset lifecycle functionality permits the tracking and management of IT assets through initial request, approval, procurement, contract, receipt, inventory, deployment, asset installs-moves-adds-changes (IMACs), and retirement.

Software Asset Management & Audit Readiness

IT Asset Management Software Asset

Management

Asset Lifecycle Management

Financial

Management

Audit Readiness

Business Need:

Business Need:

Get a grip on:

Purchased software contracts, lease and maintenance agreements

Understand licenses and their relationship to contracts

Accurate information about deployed software inventory, software usage and associated hardware environment in both distributed and mainframe environments

Business Drivers:

Business Drivers:

Centralized management of all contracts, licenses and inventory for all vendors

One solution for all vendors, contract and license types

Identification, redistribute or cancel licenses of no and low use software

Reduce business risk due to vendor-specific software audits & support requirements of internal audits

Strong vendor contract negotiation leverage

Leverage new technologies without increasing business expense or risk (multi-core processors, virtual machines, cloud computing)

Comply with Sarbanes-Oxley Act Section 404, ISO/IEC 19770 Business Value Delivered:

Business Value Delivered:

Software Cost Management; reduce software budget

Mitigate audit risk & Cost avoidance of unplanned license compliance penalties

Reduce costs to conduct internal / vendor audits

Main Questions:

Main Questions:

What am I entitled to?

What’s deployed in my environment?

Am I over or under purchased?

Am I using the software that I have deployed?

Are my contracts and purchase agreements efficient?

When do my leases, warrantees and support agreements expire?

Technology:

Technology:

(Centralized system)

• Asset Management for IT

Discovery & Inventory tools:

• Asset Discovery (for Distributed)

• Asset Discovery (for zOS) Reduce IT costs by rationalizing the software portfolio, tracking software and hardware assets,

and managing software costs

IT Asset Mgmt Plan Acquire

Deploy

Maintain

Retire

Hardware

So ftwa

re

Other

Centralized Asset Management for IT System

Authorized

Assets

Discovered

Assets

Asset Management for IT System

(IT Asset Lifecycle + full Software Asset Management (Sw License Mgmt)

Rules Based Reconciliation

Other Sources Finance

Human Resources Contracts

Procurement

Reporting &

Analysis Asset Discovery

(for zOS) Asset Discovery

(for Distributed)

Discovery Services

Enterprise Applications

Integration

One-stop-shop to manage assets and all its related information – HW, SW Licenses, Contracts, Procurement, Inventory, etc Contract Management (Record and manage all contracts for SW, Leases, Warranties, Maintenance)

License Management (Record licenses entitlements, supporting multiple license metrics and report on audits)

Asset Management (Track all IT assets, locations and changes, and reconciliation/audit – deployed versus authorized/entitle) Procurement Management & Inventory Management

• Easy Customizable Interface (role based)

• Real-time Key Performance Indicators – based dashboards

• Configurable graphical representation

• Tools offers to application designer WYSIWYG and Workflow Designers and Extensible database and Reporting

Asset Discovery Tool for Distributed

Asset Discovery Tool for distributed platforms (Windows, AIX, HP, Sun, Linux,

zLinux) that helps maintain an up-to-date inventory of installed distributed software

and hardware as well as software use data when required.

Software Discovery needs to be designed specifically for the complexity of

distributed environment

Virtualization technologies like VMware

Different partitioning technologies

New chip technologies multi-core processors : generated appear creative

metrics like IBM PVU

Need to report on sub-capacity

Handles exclusion for special circumstances

Shared file system support

Products bundles

Needs Hardware information & Software Discovery and Identification

Share the Software Catalog with the Asset Management for IT System

(KB collection of information about software products, their components, pricing dependencies and

hierarchy between them and the means to discover them) & tools for building content

locally

Integration with the Asset Management for IT System for license management

Concept: Sub-Capacity Overview

Server with 8 IFLs

1 2 3 4 5 6 7 8

1 2 3 4 5 6 1 2

z/VM Linux

1 2 3 4 1 2 3 1 2

MQMQ MQMQ

Linux 1 Linux 2 Linux 3

WASWAS WASWAS

WAS WAS - License for 8 engines

MQ MQ – License for 8 engines

Full Capacity

Cores to be licensed:

1 IFL (Integrated Facility for Linux) processor or 1 CP (Central Processor/General Purpose Processor) = 1 Processor Core

Sub-Capacity

Server with 8 IFLs

1 2 3 4 5 6 7 8

1 2 3 4 5 6 1 2

z/VM Linux

1 2 3 4 1 2 3 1 2

MQMQ MQMQ

Linux 1 Linux 2 Linux 3

WASWAS WASWAS

WAS WAS - License for 4 engines

MQ MQ – License for 5 engines

(Customer is only using SW)

Bundle support

Software products are often made of multiple, interoperating components, possibly

installed on different systems

A bundle is composed by multiple components, which may also be purchased as

part of other products

Information on components of bundle and their pricing dependencies needs to be

available and open for its definition

z/OS is different from Distributed, so a specialized tool is needed

DASD1

Datasets / Modules

ZOS1 ZOS2 SYSPLEX1 ZOS3 ZOS4

MACHINE1 MACHINE2

DASD2

Datasets / Modules

LPAR1 LPAR2 LPAR3 LPAR4

No “z/OS registry”

Products are shared by many users / business units

Products can be installed on one z/OS image and used from others

z/OS products normally have numerous modules that can be used independently

i.e. not sufficient to just discover / monitor the main product module

Large sites have over 6 million modules - IBM products, ISV products and customer applications

Asset Discovery Tool for Mainframe

Asset Discovery Tool for Mainframe

To help with the tasks to controlling z/OS Software Charges

Asset Discovery Tool for mainframe platform provides

discovery, monitoring and reporting to understand z/OS

product and product usage trends & details.

Reports on where (systems, datasets) products are

deployed and who (jobs/userid) is using them

Detect products that are no longer being used and

can be dropped

Detect opportunities for product consolidation (versions,

product machine/system coverage…)

Sub-capacity license optimization

Reduce unexpected outages - Product migrations made

easier & cleaner having the information that shows who

(userid, job name, account code) is the products and from

where (datasets, LPARs)

In order to do this, you need to be able to inspect product usage details!

Integration with the Asset Management for IT System for license management

Product Usage Details

Which products are installed

Vendors, Product Titles, Features, Modules

Versions, Releases, Maintenance levels

PID, S&S PID, Entitlement ID

Where the products are installed & used

Regions, Machines, LPARs, SMF ID, Storage Volumes, Datasets

Who is using the products

Job names, Users, Account Codes

When the products are being used

Monthly periods

What products can potentially be consolidated

Trend graphs with drill down to show who is using the product

Shows what Product Versions are installed

Product Usage Trend reports

highlight products that can

potentially be dropped /

consolidated.

Drill down to see who is

using the product

Chart has a logarithmic

scale so trends from

multiple metrics can be

shown together

Need ongoing usage

monitoring to detect trends

Centralized Asset Management for IT System

License Management & Audit perspective:

Provides a single platform to manage software license entitlements

Different license metrics support like Install/Seats, Points, Processors & Cores, Processor Value Unit, MSU, etc

Manage Core Multiplier Groups

View all the deployed installed software instances collected by all the discovery services tools, consolidated.

IBM Solution for IT Asset Management

IBM IT Asset Management Solution portfolio:

Centralized IT Asset Management System:

Tivoli Asset Management for IT

Asset Discovery & Inventory

Tivoli Asset Discovery for z/OS

Tivoli Asset Discovery for distributed

Thank You

Merci

Grazie

Gracias

Obrigado

Danke

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