Symantec Backup Exec.cloud™ Partner
Pricing and Licensing Guide
Who should read this paper
Who should read this paper
Content
Symantec Backup Exec.cloud Product Overview . . . 1
Product Licensing Overview . . . 1
Guidance on storage for larger deployments . . . 2
Licensing Programs . . . 2
Getting the Service for Internal Use . . . 2
MSRP Pricing . . . 3
Placing Orders . . . 3
Support and Maintenance . . . 4
Transfer Drives for Data Restore . . . 4
Product SKUs . . . 4
Availability . . . 7
Symantec Backup Exec.cloud Product Overview
Symantec Backup Exec.cloud™ helps small businesses address incomplete or infrequent backups by providing a simple, secure online backup and recovery service from the world’s preferred provider of data protection solutions. The service protects critical data by automatically streaming it, encrypted to Symantec’s secure, off-site data centers. By using a centrally managed, web-based console, administrators can deploy, monitor and manage clients on Windows-based desktops and servers.
Features Benefits
Securely protects critical data off-site Data is encrypted while in transit and at rest in secure, offsite location and can be restored to any Internet-connected location.
Always-on, Automatic backup for PCs and Servers
Simplifies backup and helps to make sure that critical data is always protected by performing backups on a schedule or when files are changed.
Multiple agent deployment options
Download, email and redistributable package options make the service easy to deploy to individuals – whether they are in the office or working remotely.
Employee self-service recovery Empowers employees to restore their own files reducing burdens for administrators and minimizing downtime for users.
Transfer drives for data restore Helps you recover large data volumes faster than download restores alone.
Product Licensing Overview
1. Symantec Backup Exec.cloud uses a subscription-based model that is licensed by the amount of storage required by the customer. 2. Storage can be purchased in 10 Gigabyte (GB) increments and consumption is measured by the amount of data in the customer's front
end capacity.
3. Subscriptions are billed annually and terms are available in 1, 2 or 3 year periods. Refunds will not be offered upon early cancellation of the service commitment term.
4. For customers unsure of their requirements, storage amounts can be estimated by assuming a 10 GB capacity per each protected laptop, and 200 GB of capacity per protected server. (These estimates should only be used as a guide and may not apply to all customers).
Guidance on storage for larger deployments
Once a storage volume exceeds 100 units, it grows into a Terabyte of data. However, a Terabyte of data is not equal to 1000 GB exactly. The chart below is provided as reference to help you determine in GB the amount of volume required by Terabytes of data.
1 TB 1024 GB 2 TB 2048 GB 3 TB 3072 GB 4 TB 4096 GB 5 TB 5120 GB
Licensing Programs
Two licensing programs are available to registered Symantec partners. Both renewal programs use the same End User terms of use, which specify continuous service and imply automatic subscription renewals absent cancellation or termination for non-payment.
Auto-renew sub
Auto-renew subscrip
scription*
tion*
The customer signs up for a selected service term, including service auto-renewal, and absent renewal cancellation, the channel and customer are automatically billed for the service upon the renewal date. This is commonly referred to as an 'evergreen' model. Unless the customer specifically opts out before the end of each service term, the service will continue to be renewed in annual (1 year) increments. Unless otherwise agreed with Symantec, the customer's storage amount (capacity) under contract at the end of the term (including any additional storage added during the year) will be the amount of storage carried over into the renewal.
*Please note: Auto-renew SKUs are only available with select distributors that support them. Please consult your distributor to determine if they offer this capability
Annual (confirm renew) sub
Annual (confirm renew) subscrip
scription
tion
The customer signs up for a selected service term, including service auto-renewal. As the service period winds down, Customer is reminded in advance of the renewal opportunity and may opt out or renew. However, if the customer fails to opt out, the channel and customer are not automatically billed for the service upon the renewal date. Instead, the customer's renewal order must be received on a timely basis to confirm renewal, otherwise the service will be discontinued. This model most closely matches existing on-premise software/support renewals today.
Getting the Service for Internal Use
Symantec Backup Exec.cloud is available through the Internal Use Program to eligible partners in the Symantec Partner Program (SPP). Metallic level partners (Silver, Silver Corporate Reseller, Gold, Platinum, Platinum Corporate Reseller) and SMB, Enterprise Security & Data Protection Specialists can order these 12 month cloud services at no charge for in-house use or customer demonstrations. Registered level partners are also eligible to order with a valid Specialization.
This Partner benefit is available where Backup Exec.cloud is licensed and sold and includes 250 GB of storage along with full support. Partners can place an Internal License order by visiting the Benefit pages on PartnerNet. For more information on maximum quantities,
eligibility and activation, please visit the Internal Use Program page on PartnerNet:https://partnernet.symantec.com/Partnercontent/ Program/Software.jsp
MSRP Pricing
All pricing is based on 10 GB increments. Subscription costs are determined by applying the appropriate term price to the amount of storage your organization requires.
Figure 1: Prices per 10 GB increments for 1, 2 and 3 year terms: Express Band
Express Band Unit QuantitUnit Quantityy Storage CapacitStorage Capacity*y* 1 year1 year 2 year2 year 3 year3 year
A 1-24 10-240 GB $69.96 $132.92 $188.89
B 25-49 250-490 GB $62.96 $119.63 $170.00
C 50-99 500-990 GB $59.47 $112.98 $160.56
D** 100+ 1000+ GB $55.97 $106.34 $151.11
* Note: Storage capacity range if only purchasing Backup Exec.cloud. Purchases of other Symantec products on the same order will reduce this figure
** Pricing in bands E and F is the same as band D listed above
Placing Orders
New orders
New orders
1. Resellers submit orders to their distribution partner.
2. The distributor then extracts the Backup Exec.cloud orders and creates an EDI feed to Symantec.
3. Symantec performs order processing and moves the EDI order through various validations, holds, and checks (customer business operations (CBO), trade compliance, revenue recognition, account receivables, etc.).
4. Once all holds have been released and validations are complete, the order is booked and transmitted to the provisioning system, where it is automatically provisioned by Symantec.
5. The entitlement certificate is sent (by email) to the end-customer which contains the links, serial numbers and instructions that are needed to register the service.
6. Once registration is complete, the customer can begin installing agents and start using the service!
NOTE: To properly provision the service, it is critical that the end user’s contact and email address is provided – not the reseller’s. All
subsequent “Get More” orders will reference this same end user info.
Ordering additional s
Ordering additional storage (“Get more” orders)
torage (“Get more” orders)
When a customer requires additional quantity or capacity, a ‘Get More’ order can be used to link the products together for co-termination and renewal with the initial order.
2. The order should include: the number of months for the subscription, the original purchase order number, and pricing using proration guidance from the distributor. The customer email address in the original order must also be used.
3. If additional information is required, the distributor will be contacted by Symantec Customer Business Operations through email ([email protected]).
4. The Symantec customer business operations team validates pricing prior to booking the order.
5. Once the order is booked and all holds are released, an email is sent to Symantec order services to confirm the order completion and the additional quantity is made available to the customer.
Please note:
• For EDI partners utilizing the EDIFACT standard in EMEA this will entail sending the Get More details in the FTX segment of the EDI message
• The original Purchase Order number can be seen in the standard Reseller and the Distributor reports offered via Partner Net. Note that the Express SAN or agreement number is not being used to link a Get More order to the existing service
• Product correspondence (customer welcome letter and entitlement certificate) are sent directly to the customer and not the partner.
Support and Maintenance
24x7 support for Symantec Backup Exec.cloud is included in the term subscription. All regular maintenance, service enhancements and updates are also included in the cost of the subscription.
Transfer Drives for Data Restore
Transfer Drives are requested using the portal when configuring a data restore. There is currently no charge for the drive however use will be monitored to prevent customer abuse
Product SKUs
Auto-renew SKUs
Express Band
Express Band 1 year1 year 2 year2 year 3 year3 year
A 4B8QWZT0-XI1EA 4B8QWZT0-XI2EA 4B8QWZT0-XI3EA
B 4B8QWZT0-XI1EB 4B8QWZT0-XI2EB 4B8QWZT0-XI3EB
C 4B8QWZT0-XI1EC 4B8QWZT0-XI2EC 4B8QWZT0-XI3EC
D 4B8QWZT0-XI1ED 4B8QWZT0-XI2ED 4B8QWZT0-XI3ED
Annual (confirm renew) SKUs
Express Band
Express Band 1 year1 year 2 year2 year 3 year3 year
A 4B8QWZH0-XI1EA 4B8QWZH0-XI12EA 4B8QWZH0-XI13EA
B 4B8QWZH0-XI1EB 4B8QWZH0-XI12EB 4B8QWZH0-XI13EB
C 4B8QWZH0-XI1EC 4B8QWZH0-XI12EC 4B8QWZH0-XI13EC
D 4B8QWZH0-XI1ED 4B8QWZH0-XI12ED 4B8QWZH0-XI13ED
Monthly Billing SKUs
These SKUs are designed for partners who want to provide their customers with a method to pay for their annual subscription on a monthly basis. Note that monthly billing SKUs are sold only using the Auto-renew model and not all distribution partners will be able to support this. Please check with the account team at your preferred distribution partner to find out if they support monthly billing SKUs prior to placing an order.
Express Band
Express Band SKSKUU Unit QuantitUnit Quantityy Storage CapacitStorage Capacityy CoCosstt
Government and Academic SKUs
Backup Exec.cloud can also be provided with special pricing to customers who are in Academic or Government fields. Please consult the Licensing area on PartnerNet to read more about our Customer Licensing Programs and to learn more about customer eligibility.
https://partnernet.symantec.com/Partnercontent/Licensing/Home.jsp
Government SKUs
Express Band
Express Band SKSKUU Contract LContract Lengthength Storage CapacitStorage Capacity*y* CoCosstt
A 4B8QWZH0-XI1GA 12 months 10-240 GB $55.97 H 4B8QWZH0-XI1GH 12 months $55.97 A 4B8QWZH0-XI2GA 24 months $106.34 H 4B8QWZH0-XI2GH 24 months $106.34 A 4B8QWZH0-XI3GA 36 months $151.11 H 4B8QWZH0-XI3GH 36 months $151.11 Academic SKUs Express Band
Express Band SKSKUU Contract LContract Lengthength Storage CapacitStorage Capacity*y* CoCosstt
Availability
Backup Exec.cloud is available through Symantec distribution partners in the United States, Canada and Europe.
Entitlements, Upgrades, and Migration Paths
About Symantec.cloud
More than 11 million end users at more than
55,000 organizations ranging from small
businesses to the Fortune 500 use Symantec.cloud
to secure and manage information stored on
endpoints and delivered via email, Web, and instant
messaging. Organizations can choose from 16
pre-integrated applications to help secure and manage
their business even as new technologies and
devices are introduced and traditional boundaries
of the workplace disappear. A division within
Symantec Corporation, Symantec.cloud offers
customers the ability to work more productively in a
connected world.
For specific country offices
and contact numbers, please
visit our website.
About Symantec
Headquartered in Mountain View,
Calif., Symantec has operations in
40 countries. More information is
available at www.symantec.com.
Symantec World Headquarters
350 Ellis St.
Mountain View, CA 94043 USA
Symantec helps organizations secure and manage their information-driven world with managed services, exchange spam filter, managed security services, and email antivirus.
Copyright © 2011 Symantec Corporation. All rights reserved. Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners.
