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Transit

Operations

Performance

Report

2014 Third Quarter Report

(July 1, 2013-March 31, 201)

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Transit

Operations

Performance

Report

2014 Third Quarter Report

(July 1, 2013 – March 31, 2014)

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Santa Clara Valley Transportation Authority

FY 2014 Third Quarter Transit Operations Performance Report

TABLE OF CONTENTS

page

Executive Summary

Summary of Performance

1

Event Highlights

3

Key Performance Indicators

8

Ridership Summary

9

Route Performance

Route details

10

Boardings Per Revenue Hour

11

Average Peak Load (Express)

15

Route Productivity

16

Paratransit Operating Statistics

23

Glossary

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Executive

Summary

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SANTA CLARA VALLEY TRANSPORTATION AUTHORITY

SUMMARY OF PERFORMANCE

FY 2014 Third Quarter Transit Operations Performance Report

Ridership (page 8 of the report)

Bus ridership through the first nine months of FY 2014 totaled 24.3 million, a 0.2% increase compared to the same period of the previous fiscal year. Average weekday ridership was 105,749, down 0.2%.

Light rail ridership recorded 8.2 million boardings through the third quarter of FY 2014, an increase of 2.2% compared to the same period last year. Average weekday ridership was also up by 2.4%, from 33,982 recorded last year to 34,787 this year.

Overall, system ridership (both bus and light rail) was up by 0.7%. Average weekday ridership increased from 139,956 last year to 140,536 this year.

Key Performance Indicators (page 7 of the report)

The daily service reliability performance for the system (both bus and light rail) during the first nine months of FY 2014 was 99.67%, slightly lower than last year’s 99.75%, but exceeding the established goal of 99.55%. Through FY 2014 third quarter, bus on-time performance recorded 85.5%, down from last year’s 87.4%. Light Rail’s on-time performance was 85.3%, down from last year’s 88.7%.

Bus service recorded 10,234 miles between major mechanical schedule losses, exceeding the established goal of 8,000 miles. Light rail miles between major mechanical schedule losses recorded 38,632, a 7.3% increase compared to the same period in FY 2013. The 12-month trend was 43,213 miles, exceeding the goal of 40,000 miles.

With the exception of bus and light rail maintenance personnel, all met established absenteeism goals.

Paratransit (page 21 of the report)

Through the first nine months of FY 2014, total paratransit passenger trips were 543,211, a 0.6% decrease compared to last year. The number of active riders increased by 0.8% compared to last year. The fiscal year-to-date passengers per revenue hour rate of 2.5 exceed the VTA goal of 2.4. At the end of March 2014, FYTD net cost per passenger trip, including eligibility program expenses, was $22.31. This net cost per trip is 0.6% higher than last year at this time, but is 16.5% below the paratransit net cost per trip performance goal of $26.75.

Inter-Agency Partners and Contracted Services (page 8 of the report)

With the exception of Monterey-San Jose Express, VTA’s Inter-agency partners and contracted services recorded ridership increases:

• Dumbarton Express ridership was 238,632 up by 8.4%. • Highway 17 Express ridership was 269,311, up 4.3%.

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• Monterey-San Jose Express ridership was 23,118, down by 7.7%. • ACE ridership was 801,212, up by 18.1%.

• Caltrain ridership was 12.5 million, up by 8.9%. • ACE shuttle ridership was 280,262, up by 23.5%.

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SANTA CLARA VALLEY TRANSPORTATION AUTHORITY

EVENT HIGHLIGHTS

FYTD 2014 Third Quarter Transit Operations Performance Report

(July 1, 2013 to March 31, 2014)

July 1-4, 2013 – BART workers strike.

July 11, 2013 – Google leases former Agilent Technologies headquarters on Page Mill Road in Palo Alto, adjacent to Stanford Research Park and near a Caltrain Station.

July 15, 2013 – VTA light rail slow-speed derailment at Baypointe.

July 24, 2013 – Citation Homes announces plans to build 381 housing units in a dense mixed-use project at 737 Montague Expressway in addition to its development next door. Both sites are directly across the street from the Milpitas BART station under construction.

July 25, 2013 – Uber launches the uberX taxi-like service in Silicon Valley. July 2013 – Santa Clara County unemployment rate was 7.2%.

July 2013 – Unleaded fuel averaged $3.96 a gallon.

August 6, 2013 – Integral Communities announced a development adjacent to the Milpitas BART station site that will include 600 new housing units and 60,000 square feet of retail space. August 14, 2013 – Cisco Systems announces plans to cut 4,000 employees, or 5% of its

workforce, following an earlier cut of 500 employees in March 2013.

August 15, 2013 – VTA Board approved increase in UPLIFT passes to 2,775 per quarter and implemented a two-year Transit Assistance Program (TAP) to provide easier access to transit for low-income individuals.

August 15, 2013 – Google leases former site of Mayfield Mall and Hewlett-Packard on San Antonio Road in Mountain View, across from San Antonio Caltrain Station.

August 16, 2013 – KT Properties acquired 1.7 acres adjacent to San Pedro Square in downtown San Jose with the intention of building two residential towers with more than 600 housing units. August 16, 2013 – The Irvine Company begins work on three projects that will add roughly 2,000 new apartment homes to the South Bay, with communities at River Oaks (1,308 units), adjacent to VTA headquarters on North First Street and Stewart Village in Sunnyvale.

August 17, 2013 – State labor officials reported that the South Bay lost 4,000 jobs in July 2013 and that job growth has slowed significantly compared to the previous year.

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August 17, 2013 – AOL announced it was cutting 500 employees from its Patch local news unit, half of the 1,000 employees.

August 18, 2013 – Spare the Air day.

August 29, 2013 – Bay Area Bike Share launched in Palo Alto, Mountain View and San Jose. August 2013 – Santa Clara County unemployment rate was 6.6%.

August 2013 – Unleaded fuel averaged $3.84 a gallon. September 7, 2013 – Spare the Air Day.

September 16, 2013 – Brocade Communications laid off 6% of its workforce, or 300 people, and announced plans to consolidate space as it restructures.

September 18, 2013 – VTA hosted a bike clinic at PARK(ing) Day in San Jose.

September 21, 2013 – Rain pounded the Bay Area on the last day of summer, with single-day totals that equaled a typical month’s precipitation. The San Jose airport reported 0.66 inches of rain.

September 23, 2013 – In its largest property purchase of the year, Google paid $235.5 million to acquire a 6-building portfolio in Mountain View that includes the Mountain View Technology Center on Fairchild Drive and Gateway Center on Ellis and Middlefield.

September 27, 2013 – The Transportation Authority for Monterey County announced plans to bring train service from Salinas to San Jose, with stops in Gilroy, Morgan Hill, Castroville, and Pajaro.

September 30, 2013 – VTA broke ground on Capitol Expressway transit improvements including reconstruction of the Eastridge Transit Center.

September 2013 – Unleaded fuel averaged $3.95 a gallon.

September 2013 – Rainfall was 367% of normal in September due to an unusually heavy rainstorm on September 21st.

October 1-16, 2013 – Federal Government shuts down over funding bill, employees furloughed. October 6, 2013 – Rock and Roll Half Marathon in San Jose results in multiple bus reroutes. October 14, 2013 – Service changes implemented on Lines 25, 35, 60, 89, 140, 304, 328, and 330.

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October 21, 2013 – BART workers went out on strike. BART service shut down until the afternoon of October 22nd.

October 25, 2013 – Google joins Intuit, Samsung, and two other developers to form Mountain View Transportation Management Association – an agency to collectively run shuttles for major employers in the city and run a new publicly accessible route between corporate campuses and downtown Mountain View.

October 25, 2013 – San Jose ranks 5th among cities with the strongest local economies in the U.S. in the On Numbers Economic Index.

October 28, 2013 – Cisco Systems lays off 899 workers in San Jose.

October 2013 – There was no rainfall, so Octobers totals were below the norm of 0.80 inches. October 2013 – The unemployment rate for October 2013 was 6.4%.

October 2013 – Unleaded fuel averaged $3.80 per gallon.

November 12, 2013 – San Jose tops the list of jumps in worsening traffic congestion among the nation’s top 100 most congested cities.

November 14, 2013 – Lockheed cuts 200 jobs in Sunnyvale. November 28, 2013 – Turkey Trot Race in downtown San Jose.

November 28-29, 2013 – VTA operated holiday service on Thanksgiving and modified weekday service on November 29th.

November 29, 2013 – Christmas in the Park and VTA Historic Trolley operates downtown San Jose.

November 29-30, 2013 – Winter Spare the Air Days.

November 2013 – Rainfall was 46% of normal for the month.

November 2013 – The unemployment rate for November 2013 was 6.3%. November 2013 – Unleaded fuel averaged $3.59 per gallon.

December 4-6, 2013 – Bay Area hit by record-low temperatures.

December 6-8, 2013 – Large American Communications Network convention held at SAP Center. Extra bus service and rail cars added to handle crowds.

December 8-18, 2013 – Unprecedented 11 Spare the Air days in a row.

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December 15, 2013 – Santa Run in downtown San Jose December 23-29 &31, 2013 – Winter Spare the Air Days.

December 31, 2013 – Hewlett-Packard announces layoffs of 34,000 workers.

December 31, 2013 – BART and Muni announce fare increases to take effect in January 2014. December 2013 – Unleaded fuel averaged $3.57 per gallon.

December 2013 – Rainfall was only 5% of normal for the month.

December 2013 – The Santa Clara County Unemployment Rate for December was 5.8%. October-December 2013 – Various (non-VTA) construction projects throughout the county caused delays to VTA routes.

January 1-4, 2014 – Four consecutive Winter Spare the Air Days.

January 6, 2014 – VTA service changes implemented on 36 bus routes (5 major and 31 minor changes).

January 17, 2014 – Santa Clara County is designated a “primary natural disaster area” due to drought conditions.

January 17, 2014 – Intel Corporation announces layoffs for 5% of its workforce (approximately 5,000 people).

January 18, 19, & 25, 2014 – Winter Spare the Air days.

January 30, 2014 – VTA announces TransLoc mobile app to provide real-time information for light rail trains, and realtime data available at www.511.org.

January 2014 – There were bus reroutes and one light rail service delay attributed to construction, power outages, and fire/police activity.

January 2014 – The unemployment rate for January was 6.3%. January 2014 – Rainfall was only 4% of normal for January. January 2014 – Unleaded fuel averaged $3.62 per gallon. February 10, 2014 – Google leases Moffett Field.

February 14, 2014 – Work begins on light rail pocket track near Levi’s Stadium.

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February 2014 – There were 6 events impacting bus and rail service that included construction, downed power lines (non-VTA-related), a car stranded on light rail tracks, police action, and a gas leak (non-VTA-related).

February 2014 – Unleaded fuel averaged $3.68 per gallon.

February 2014 -- The unemployment rate for February was 6.3%. February 2014 – Rainfall was 85% of normal for February.

March 2, 2014 – San Jose 408K Run – bus reroutes downtown on lines 22, 181, 522, 23, 61, 62, 68.

March 13, 2014 – NetApp announces it will cut 600 additional jobs (4.6% of its workforce) in the first quarter of 2014 after cutting 900 jobs in a restructuring last year.

March 14, 2014 – VTA announces wi-fi access at Ohlone-Chynoweth, Alum Rock, and Winchester Transit Centers.

March 19, 2013 – CineQuest Film Festival draws 100,000 people to San Jose.

March 2014 – Reroutes and minor service disruptions due to police activity and construction. March 2014 – Rainfall was 53% of normal.

March 2014 – Unleaded fuel averaged $3.92 per gallon.

March 2014 – Unemployment rate was unchanged at 6.3% in March.

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Key

Performance

Indicators

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SANTA CLARA VALLEY TRANSPORTATION AUTHORITY

KEY PERFORMANCE INDICATORS

FY 2014 Third Quarter Transit Operations Performance Report

FY 2011 Annual FY 2012 Annual FY 2013 Annual FYTD 2014 3rd quarter Met Goal? FYTD 2014 Goals SYSTEM (Bus & Light Rail)

Total Boarding Riders (in millions) 41.41 42.43 43.15 32.42 No >= 33.10

Average Weekday Boarding Riders 134,058 137,299 140,402 140,536 No >= 142,800

Boardings per Revenue Hour 31.7 31.9 32.0 29.4 YES >= 28.9

Percent of Scheduled Service Operated 99.75% 99.72% 99.73% 99.67% YES >= 99.55% Miles Between Major Mechanical Schedule Loss1 10,733 11,065 13,110 11,134 YES >= 9,000

Miles Between Chargeable Accidents 99,381 94,649 88,300 75,871 No >= 112,300

Passenger Concerns per 100,000 Boardings 12.9 12.5 13.7 16.2 No <= 10.6

BUS OPERATIONS

Total Boarding Riders (in millions) 31.40 32.05 32.40 24.26 No >= 24.80

Average Weekday Boarding Riders 102,187 104,583 106,161 105,749 No >= 107,500

Boardings per Revenue Hour 26.8 26.9 26.7 25.8 YES >= 24.0

Percent of Scheduled Service Operated 99.73% 99.69% 99.70% 99.63% YES >= 99.50% Miles Between Major Mechanical Schedule Loss1 9,810 10,202 12,080 10,234 YES >= 8,000

Miles Between Chargeable Accidents 92,339 85,926 80,608 68,909 No >= 100,000

On-time Performance 88.6% 88.4% 87.6% 85.5% No >= 92.5%

Operator Personal Time-off 9.5% 8.8% 8.5% 8.4% YES <= 10.0%

Maintenance Personal Time-off 8.7% 8.2% 7.4% 8.4% No <= 8.0%

Passenger Concerns per 100,000 Boardings 15.8 15.5 17.1 20.2 No <= 11.8

LIGHT RAIL OPERATIONS

Total Boarding Riders (in millions) 10.01 10.37 10.74 8.16 No >= 8.30

Average Weekday Boarding Riders 31,871 32,716 34,241 34,787 No >= 35,300

Boardings per Revenue Hour 75.6 75.4 78.3 77.9 YES >= 74.0

Percent of Scheduled Service Operated 99.98% 99.97% 99.98% 99.97% YES >= 99.90% Miles Between Major Mechanical Schedule Loss1 39,821 32,489 40,723 38,632 No >= 40,000 Miles Between Chargeable Accidents2 243,349 441,847 366,503 415,295 No >= 1,660,500

On-time Performance 87.7% 89.4% 88.5% 85.3% No >= 95.0%

Operator Personal Time-off 10.2% 6.6% 5.9% 7.3% YES <= 10.0%

Maintenance Personal Time-off 7.4% 7.1% 7.3% 8.4% No <= 8.0%

Way, Power, & Signal Personal Time-off 3.6% 6.3% 6.3% 4.0% YES <= 8.0%

Passenger Concerns per 100,000 Boardings 3.9 3.3 3.3 4.3 No <= 2.8

Fare Evasion Rate 6.8% 7.8% 3.9% 3.1% YES <= 5.0%

PARATRANSIT 7.8

Passengers per Revenue Hour 2.60 2.60 2.50 2.50 YES >= 2.30

Net Cost per Passenger $23.43 $22.73 $22.69 $22.31 YES <= $27.00

Ontime Performance ³ 96.0% YES >= 92.0%

Passengers per Revenue Hour³ 2.50 YES >= 2.40

Complaints per 1,000 passenger Trips³ 0.65 YES <= 1.0

Schedule Calls Response Time (minutes)³ 1.93 YES <= 2.0

Days of Service Calls Response Time (minutes)³ 1.53 YES <= 2.0

ADA Eligibility Certification within 21 Days³ 100.0% YES >= 100.0%

Preventative Maintenance Inspections Ontime³ 99.6% YES >= 95.0%

Major Accidents and Incidents per 85,000 Passenger Trips³ 0 YES <= 1.0 Non-Major Accidents and Incidents per 85,000 Passenger Trips³ 0 YES <= 2.0

Note: Ridership goals were developed using budget projections.

1 Mechanical failure that prevents the vehicle from completing a scheduled service due to limited vehicle movement or safety concerns. 2

Goal is no more than one chargeable accident in a year.

3 New ADA Paratransit Performance Indicators for Paratransit effective FY 2014 8

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Ridership

Summary

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SANTA CLARA VALLEY TRANSPORTATION AUTHORITY

RIDERSHIP SUMMARY

(Directly Operated, Inter-Agency Partners, and Contracted Services)

FY 2014 Third Quarter Transit Operations Performance Report

FYTD 2014 3rd quarter

FYTD 2013

3rd quarter % Change Directly Operated Services

Bus 24,257,525 24,197,698 0.2%

Average Weekday Riders 105,749 105,974 -0.2%

Light Rail 8,157,633 7,980,771 2.2%

Average Weekday Riders 34,787 33,982 2.4%

Total Directly Operated Services 32,415,158 32,178,469 0.7%

Average Weekday Riders 140,536 139,956 0.4%

Inter-Agency Partners

Dumbarton Express 238,632 220,075 8.4%

Average Weekday Riders 1,256 1,164 7.9%

Highway 17 Express 269,311 258,095 4.3%

Average Weekday Riders 1,120 1,083 3.4%

Monterey-San Jose Express 23,118 25,044 -7.7%

Average Weekday Riders 83 89 -6.7%

Altamont Commuter Express (ACE) 801,212 678,578 18.1%

Average Weekday Riders 4,239 3,629 16.8%

Caltrain 12,456,541 11,437,748 8.9%

Average Weekday Riders 52,141 47,996 8.6%

Caltrain Shuttles (in Santa Clara County) 1,036,015 1,099,205 -5.7%

Average Weekday Riders 5,313 5,785 -8.2%

Contracted Services

Paratransit 543,211 546,622 -0.6%

Average Weekday Riders 2,570 2,615 -1.7%

ACE Shuttles 280,262 226,926 23.5%

Average Weekday Riders 1,483 1,214 22.2%

Total Contracted / Inter-Agency 7,709,223 7,190,699 7.2% Combined Total Ridership (in Santa Clara County) 1 40,124,381 39,369,168 1.9%

1 These figures are based on estimated ridership in the VTA service area for Caltrain, ACE, Highway 17 Express, Dumbarton Express, and Monterey-San Jose Express. Paratransit, Light Rail Shuttles, ACE Shuttles, and Caltrain Monterey-Santa Clara County Shuttles are operated wholly within the service area, therefore, 100% of the ridership is included.

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Route

Performance

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Route Destination Route Destination

10 Santa Clara Transit Center-San Jose International

Airport-Metro Airport LRT Station 64 Almaden LRT Station-McKee & White via Downtown San Jose 12 San Jose Civic Center-Eastridge Transit Center via San

Jose Flea Market 65* Kooser & Meridian-13th & Hedding

13* Almaden Expwy. & McKean-Ohlone/Chynoweth LRT

Station 66 Kaiser San Jose-Milpitas/Dixon Rd. via Downtown San Jose

14* Gilroy Transit Center to St. Louise Hospital 68 Gilroy Transit Center-San Jose Diridon Transit Center 16* Morgan Hill Civic Center to Burnett Ave. 70 Capitol LRT Station-Great Mall/Main Transit Center

17* Gilroy Transit Center to Monterey & Las Animas 71 Eastridge Transit Center-Great Mall/Main Transit Center via White Rd.

18* Gilroy Transit Center to Gavilan College 72 Senter & Monterey-Downtown San Jose 19* Gilroy Transit Center to Wren & Mantelli 73 Snell/Capitol-Downtown San Jose

22 Palo Alto Transit Center-Eastridge Transit Center via El

Camino 77

Eastridge Transit Center-Great Mall/Main Transit Center via King Rd.

23 DeAnza College-Alum Rock Transit Center via Stevens

Creek 81

Weekday-Vallco-San Jose State University Sat-Vallco-Santa Clara Transit Center 25 DeAnza College-Alum Rock Transit Center via Valley

Medical Center 82 Westgate-Downtown San Jose

26 Sunnyvale/Lockheed Martin Transit Center-Eastridge

Transit Center 88* Palo Alto Veteran's Hospital-Middlefield & Colorado

27 Good Samaritan Hospital-Kaiser San Jose 89 California Ave. Caltrain Station-Palo Alto Veteran's Hospital 31 Evergreen Valley College-Eastridge Transit Center 101 Camden & Hwy 85-Palo Alto

32* San Antonio Shopping Center-Santa Clara Transit

Center 102 South San Jose-Palo Alto

34* San Antonio Shopping Center-Downtown Mountain View 103 Eastridge Transit Center-Palo Alto 35 Downtown Mountain View-Stanford Shopping Center 104 Penitencia Creek Transit Center-Palo Alto

37* West Valley College-Capitol LRT Station 120 Fremont BART-Lockheed Martin/Moffett Park-Shoreline 39* The Villages-Eastridge Transit Center 121 Gilroy Transit Center-Lockheed Martin/Moffett Park

40 Weekday & Sat-Foothill College-La Avenida & Shoreline

Sun-San Antonio & Lyell-La Avenida & Shoreline 122 South San Jose-Lockheed Martin/Moffett Park 42* Weekday-Kaiser San Jose-Evergreen Valley College

Sat-Santa Teresa LRT-Monterey & Senter 140 Fremont BART-Mission College & Montague Expwy. 45* Alum Rock Transit Center-Penitencia Creek Transit

Center 168 Gilroy Transit Center-San Jose Diridon Transit Center

46 Great Mall/Main Transit Center-Milpitas High School 180 Great Mall/Main Transit Center/Aborn & White-Fremont BART 47 Great Mall/Main Transit Center-McCarthy Ranch 181 San Jose Diridon Transit Center-Fremont BART via Great

Mall/Main Transit Center late evenings & weekends 48* Los Gatos Civic Center-Winchester Transit Center via

Winchester Blvd. 182 Palo Alto-IBM/Bailey Ave.

49* Los Gatos Civic Center-Winchester Transit Center via

Los Gatos Blvd. 304 South San Jose-Sunnyvale Transit Center via Arques

51 De Anza College-Moffett Field/Ames Center 321 Great Mall/Main Transit Center-Lockheed Martin/Moffett Park 52 Foothill College-Downtown Mountain View 323 De Anza College-Downtown San Jose

53 West Valley College-Sunnyvale Transit Center 328 Almaden Expy. & Via Valiente-Lockheed Martin/Moffett Park 54 De Anza College-Sunnyvale/Lockheed Martin Transit

Center 330 Almaden Expy. & Via Valiente-Tasman Drive

55 De Anza College-Great America 522 Palo Alto Transit Center-Eastridge Transit Center 57 West Valley College-Great America via Quito Rd. LRT-900 Ohlone/Chynoweth-Almaden

58 West Valley College-Alviso via Fruitvale LRT-901 Alum Rock-Santa Teresa 60 Winchester Transit Center-Great America LRT-902 Mountain View-Winchester

61 Good Samaritan Hospital-Sierra & Piedmont via Bascom H-17 Santa Cruz & Scotts Valley-San Jose Diridon Transit Center 62 Good Samaritan Hospital-Sierra & Piedmont via Union DASH DASH San Jose Diridon Station-Downtown San Jose LRT

Stations 63 Almaden Expy & Camden-San Jose State University

*Community Bus Route

Route Listing

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SANTA CLARA VALLEY TRANSPORTATION AUTHORITY

Weekday Boardings per revenue hour

FY 2014 Third Quarter Transit Operations Performance Report

27.6 20.3 24.6 31.7 25.2 25.1 27.0 24.6 29.3 27.6 22.0 22.5 25.1 28.2 29.1 27.9 35.2 36.2 522 323 77 73 72 71 70 68 66 64 62 61 60 55 26 25 23 22 Core Standard: 27.2 boardings per rvenue hour

25.2 25.1 15.5 17.9 17.1 23.7 27.6 32.7 22.8 34.0 22.2 33.1 30.1 16.7 22.2 17.5 17.8 89 82 81 63 58 57 54 53 52 51 47 46 40 35 31 27 10 Local Standard: 23.6 boardings per revene hour

29.6 10.1 23.7 14.6 11.3 15.0 14.2 11.0 20.2 16.1 10.9 18.8 19.2 18.2 6.0 22.0 13.7 13.2 201 200 88 65 49 48 45 42 39 37 34 32 19 18 17 16 14 13 Community Bus Standard: 16.0 boardings per revenue hour

22.0

ACE Shuttles

Note: ACE shuttles are not considered in the calculation of the standard which is VTA-based only.

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SANTA CLARA VALLEY TRANSPORTATION AUTHORITY

Weekday Boardings per revenue hour

FY 2014 Third Quarter Transit Operations Performance Report

75.2

94.8 55.0

0 20 40 60 80 100 120 140

Express

Standard: is 60% Maximum Load Factor

Light Rail

Standard: 75.0 boardings per revenue train hour

* Line 900 is the Ohlone/Chynoweth – Almaden line

* Line 901 is the Alum Rock - Santa Teresa Line

* Line 902 is the Mountain View - Winchester Line. 18.0 14.8 13.1 17.4 0.0 5.0 10.0 15.0 20.0 25.0 30.0 35.0 40.0 45.0 50.0 Limited

Standard 15.8 Boarding Per Revenue Hour

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SANTA CLARA VALLEY TRANSPORTATION AUTHORITY

Saturday Boardings per revenue hour

FY 2014 Third Quarter Transit Operations Performance Report

59.3 64.4 56.2 0 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150 902* 901* 900* Light Rail Standard: 60.0 boardings per revenue train hour

18.0 11.2 16.4 18.5 18.8 16.7 12.5 15.8 21.1 15.3 17.3 24.9 22.6 82 81 63 57 54 47 46 40 35 31 27 12 10 10.6 12.8 11.8 12.3 19.6 17.1 16.6 4.2 10.4 0 10 20 30 40 50 60 200 49 48 42 39 32 19 18 14 Local Standard: 17.6 boardings per revenue hour

Community Bus

Standard: 15.0 boardings per revenue hour

* Line 900 is the Ohlone/Chynoweth – Almaden line

* Line 901 is the Alum Rock - Santa Teresa Line

* Line 902 is the Mountain View - Winchester Line.

21.9 28.4 26.2 24.6 24.0 26.5 28.4 28.1 21.5 18.7 16.7 22.5 19.8 24.6 26.3 35.4 34.9 522 77 73 72 71 70 68 66 64 62 61 60 55 26 25 23 22 Core Standard: 25.2 boardings per revenue hour

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SANTA CLARA VALLEY TRANSPORTATION AUTHORITY

Sunday Boardings per revenue hour

FY 2014 Third Quarter Transit Operations Performance Report

49.5 56.0 48.5 0 10 20 30 40 50 60 70 80 902* 901* 900* Light Rail Standard: 51.3 boardings per revenue train hour

16.8 23.2 23.4 25.3 26.8 22.9 24.7 26.5 20.0 17.4 14.4 24.0 19.8 21.4 27.8 31.5 36.5 522 77 73 72 71 70 68 66 64 62 61 60 55 26 25 23 22 Core Standard: 23.7 boardings per revenue hour

18.8 13.5 19.7 15.5 24.1 17.4 17.9 10.7 15.4 26.6 25.1 82 63 57 54 47 40 35 31 27 12 10 Local Standard: 18.6 boardings per revenue hour

6.9 8.9 11.8 22.2 12.4 3.0 8.4 0 5 10 15 20 25 30 35 40 45 50 200 49 48 39 19 18 14 Community Bus Standard: 15.0 boardings per revenue hour

* Line 900 is the Ohlone/Chynoweth – Almaden line

* Line 901 is the Alum Rock - Santa Teresa Line

* Line 902 is the Mountain View - Winchester Line

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Saturday / Sunday

SANTA CLARA VALLEY TRANSPORTATION AUTHORITY

Express Routes Average Peak Load

FY 2014 Third Quarter Transit Operations Performance Report

Weekday

38.2% 61.4% 59.5% 47.4% 50.2% 57.8% 36.4% 64.4% 57.2% 26.2% 51.0% 41.9% 35.2% 45.0% 15.1% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 101 102 103 104 120 121 122 140 168 180 181 182 DB Hwy 17 MST 55 Express Standard: is 60% Peak Load

Note: HWY 17, MST and DB are not considered in the calculation of the standard which is VTA- based only. Saturday, 58.4% Sunday, 66.8% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 181 181 15

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Boardings per Revenue Hour by Time Period

FY 2014 Third Quarter Transit Operations Performance Report

Core Routes

WEEKDAY

ROUTE PEAK MIDDAY OFF PEAK TOTAL

22 33.6 39.6 34.7 36.2

23 31.4 39.8 34.1 35.2 Weekday Service Periods

25 26.4 30.0 24.6 27.9 Peak 5:00 AM to 9:00 AM & 26 26.5 33.6 24.0 29.1 3:00 PM to 7:00 PM 55 27.9 30.0 22.8 28.2 Midday 9:00 AM to 3:00 PM 60 21.7 31.2 21.5 25.1 Off Peak 7:00 PM to 5:00 AM 61 21.1 27.0 11.2 22.5 62 19.1 28.2 11.1 22.0 64 26.9 30.7 15.9 27.6 66 27.0 33.7 24.0 29.3 68 22.7 27.7 23.4 24.6 70 25.1 30.0 22.7 27.0 71 22.0 31.5 21.3 25.1 72 23.7 27.5 22.8 25.2 73 27.9 36.7 27.0 31.7 77 23.3 27.1 17.6 24.6 323 19.2 21.3 20.3 Legend: 522 26.7 28.8 26.1 27.6 Below standard Standard 25.1 30.8 22.6 27.2 No Service 16

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Boardings per Revenue Hour by Time Period

FY 2014 Third Quarter Transit Operations Performance Report

Core Routes

SATURDAY

ROUTE AM BASE NIGHT TOTAL

22 37.7 34.3 33.8 34.9

23 31.7 37.9 28.7 35.4 Saturday Service Periods

25 27.0 27.2 19.4 26.3 AM 5:00 AM to 9:00 AM 26 27.8 23.8 25.4 24.6 Base 9:00 AM to 6:00 PM 55 21.9 19.7 19.5 19.8 Night 6:00 PM to 5:00 AM 60 26.5 22.5 18.6 22.5 61 15.4 18.4 9.5 16.7 62 16.6 20.2 11.4 18.7 64 20.1 23.8 13.2 21.5 66 25.7 30.5 21.1 28.1 68 26.5 30.4 23.8 28.4 70 26.0 27.3 22.3 26.5 71 33.1 23.9 19.6 24.0 72 22.7 25.8 18.7 24.6 73 25.7 27.1 19.3 26.2 77 28.2 29.1 18.1 28.4 522 18.7 22.9 0.0 21.9 Standard 25.4 26.2 20.2 25.2 SUNDAY

ROUTE AM BASE NIGHT TOTAL

22 35.4 36.9 36.3 36.5

23 30.5 33.1 25.0 31.5 Sunday Service Periods

25 24.3 30.9 16.8 27.8 AM 5:00 AM to 9:00 AM 26 19.6 21.7 22.3 21.4 Base 9:00 AM to 6:00 PM 55 18.5 20.2 17.8 19.8 Night 6:00 PM to 5:00 AM 60 25.3 25.7 13.8 24.0 61 13.4 15.6 7.4 14.4 62 14.5 18.7 12.1 17.4 64 18.5 21.2 14.2 20.0 66 23.2 29.0 19.1 26.5 68 21.1 27.1 20.4 24.7 70 22.4 23.4 20.5 22.9 71 23.7 30.1 16.2 26.8 72 23.9 26.7 19.0 25.3 73 15.4 25.5 16.6 23.4 Legend: 77 26.0 23.4 16.7 23.2 Below standard 522 0.0 16.8 0.0 16.8 Standard 22.2 25.1 18.4 23.7 No Service 17

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Boardings per Revenue Hour by Time Period

FY 2014 Third Quarter Transit Operations Performance Report

Local Routes

WEEKDAY

ROUTE PEAK MIDDAY OFF PEAK TOTAL

10 17.4 18.5 17.5 17.8

27 15.3 21.1 14.1 17.5 Weekday Service Periods

31 20.5 26.7 12.8 22.2 Peak 5:00 AM to 9:00 AM & 35 16.6 17.6 13.5 16.7 3:00 PM to 7:00 PM 40 30.7 31.9 17.4 30.1 Midday 9:00 AM to 3:00 PM 46 34.2 30.7 0.0 33.1 Off Peak 7:00 PM to 5:00 AM 47 20.1 26.3 14.4 22.2 51 32.7 35.6 0.0 34.0 52 25.4 21.0 0.0 22.8 53 32.5 32.9 0.0 32.7 54 29.8 25.6 24.8 27.6 57 20.3 28.8 17.5 23.7 58 17.0 15.9 22.6 17.1 63 16.3 20.4 16.4 17.9 81 15.3 16.6 8.3 15.5 Legend: 82 24.0 28.4 14.3 25.1 89 21.4 0.0 0.0 25.2 Below standard Standard 22.9 24.9 16.1 23.6 No Service 18

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Boardings per Revenue Hour by Time Period

FY 2014 Third Quarter Transit Operations Performance Report

Local Routes

SATURDAY

ROUTE AM BASE NIGHT TOTAL

10 20.0 27.3 15.5 22.6

12 0.0 24.9 0.0 24.9 Saturday Service Periods

27 18.5 18.0 8.6 17.3 AM 5:00 AM to 9:00 AM 31 15.3 15.7 0.0 15.3 Base 9:00 AM to 6:00 PM 35 22.4 21.8 15.3 21.1 Night 6:00 PM to 5:00 AM 40 12.3 16.1 0.0 15.8 46 0.0 12.5 0.0 12.5 47 17.3 16.8 15.4 16.7 54 15.2 19.3 17.1 18.8 57 17.7 18.7 17.4 18.5 63 16.2 15.9 0.0 16.4 81 0.0 11.2 0.0 11.2 82 16.4 18.8 13.2 18.0 Standard 17.1 18.2 15.0 17.6 SUNDAY

ROUTE AM BASE NIGHT TOTAL

10 14.4 30.5 21.9 25.1 Sunday Service Periods

12 0.0 26.6 0.0 26.6 AM 5:00 AM to 9:00 AM 27 0.0 15.4 0.0 15.4 Base 9:00 AM to 6:00 PM 31 0.0 10.7 0.0 10.7 Night 6:00 PM to 5:00 AM 35 20.8 17.9 13.0 17.9 40 0.0 17.4 0.0 17.4 47 34.3 24.3 16.2 24.1 54 9.6 16.2 4.2 15.5 57 14.6 22.0 4.5 19.7 63 0.0 13.5 0.0 13.5 Legend: 82 0.0 18.8 0.0 18.8

Standard 18.7 19.4 15.0 18.6 Below standard

No Service

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Boardings per Revenue Hour by Time Period

FY 2014 Third Quarter Transit Operations Performance Report

Community Bus

WEEKDAY

ROUTE PEAK MIDDAY OFF PEAK TOTAL

13 15.6 10.6 0.0 13.2 Weekday Service Periods

14 11.7 15.0 0.0 13.7 Peak 5:00 AM to 9:00 AM & 16 25.4 7.7 0.0 22.0 3:00 PM to 7:00 PM 17 5.4 6.3 0.0 6.0 Midday 9:00 AM to 3:00 PM 18 15.4 21.2 0.0 18.2 Off Peak 7:00 PM to 5:00 AM 19 16.7 21.6 0.0 19.2 32 18.7 19.2 14.5 18.8 34 0.0 10.9 0.0 10.9 37 14.7 17.9 0.0 16.1 39 17.1 26.3 14.6 20.2 42 9.5 12.8 0.0 11.0 45 16.1 12.0 0.0 14.2 48 13.0 19.5 9.1 15.0 49 10.2 13.6 7.8 11.3 65 13.4 15.8 0.0 14.6 88 31.9 14.1 0.0 23.7 200 0.0 0.0 10.1 10.1 201 32.5 27.5 20.2 29.6 Standard 16.7 16.0 15.0 16.0 20

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Boardings per Revenue Hour by Time Period

FY 2014 Third Quarter Transit Operations Performance Report

Community Bus

SATURDAY

ROUTE AM BASE NIGHT TOTAL Saturday Service Periods

14 0.0 10.4 0.0 10.4 AM 5:00 AM to 9:00 AM 18 0.0 4.2 0.0 4.2 Base 9:00 AM to 6:00 PM 19 8.9 18.0 0.0 16.6 Night 6:00 PM to 5:00 AM 32 5.2 18.4 0.0 17.1 39 18.9 20.8 0.0 19.6 42 5.1 12.7 0.0 12.3 48 12.0 12.5 0.0 11.8 49 28.2 12.0 6.5 12.8 200 0.0 0.0 10.6 10.6 Standard 15.0 15.0 15.0 15.0 SUNDAY

ROUTE BASE NIGHT TOTAL Sunday Service Periods

14 8.4 0.0 8.4 Base 9:00 AM to 6:00 PM 18 3.0 0.0 3.0 Night 6:00 PM to 5:00 AM 19 12.4 0.0 12.4 39 22.2 0.0 22.2 Legend: 48 11.8 0.0 11.8 Below standard 49 8.9 0.0 8.9 No Service 200 0.0 6.9 6.9 21

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Boardings per Revenue Hour by Time Period

FY 2014 Third Quarter Transit Operations Performance Report

Light Rail

WEEKDAY

ROUTE PEAK MIDDAY OFF PEAK TOTAL Weekday Service Periods

900* 58.9 60.8 37.2 55.0 Peak 5:00 AM to 9:00 AM &

901* 105.7 104.9 47.0 94.8 3:00 PM to 7:00 PM

902* 81.1 75.8 51.2 75.2 Midday 9:00 AM to 3:00 PM

Standard 81.9 80.5 45.1 75.0 Off Peak 7:00 PM to 5:00 AM SATURDAY

ROUTE AM BASE NIGHT TOTAL Saturday Service Periods

900* 28.5 63.6 44.1 56.2 AM 5:00 AM to 9:00 AM

901* 38.9 73.7 62.4 64.4 Base 9:00 AM to 6:00 PM

902* 40.3 65.3 59.4 59.3 Night 6:00 PM to 5:00 AM

Standard 35.9 67.5 55.3 60.0

SUNDAY

ROUTE AM BASE NIGHT TOTAL Sunday Service Periods

900* 30.5 55.4 35.3 48.5 AM 5:00 AM to 9:00 AM 901* 32.2 64.9 53.4 56.0 Base 9:00 AM to 6:00 PM 902* 31.1 58.7 41.9 49.5 Night 6:00 PM to 5:00 AM Standard 31.3 59.7 43.5 51.3 Legend: Below standard No Service

* Line 900 is the Ohlone/Chynoweth – Almaden line * Line 901 is the Alum Rock to Santa Teresa Line * Line 902 is the Mountain View to Winchester Line.

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Paratransit

Operating

Statistics

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SANTA CLARA VALLEY TRANSPORTATION AUTHORITY PARATRANSIT OPERATING STATISTICS

FY 2014 Third Quarter Transit Operations Performance Report

FYTD 2014 3rd quarter

FYTD 2013

3rd quarter Percent Change

RIDERSHIP

Clients 390,933 399,922 -2.2%

Attendants 86,074 80,028 7.6%

Companions 66,204 66,670 -0.7%

Total Ridership 543,211 546,620 -0.6%

Average Weekday Trips 2,570 2,615 -1.7%

Average Weekday Client Trips 1,846 1,907 -3.2%

Active Clients 7,398 7,340 0.8%

Average Trips per Client 53 54 -3.0%

PREMIUM SERVICES

Same Day Trips 1,098 2,102 -47.8%

Second Vehicles 161 346 -53.5%

Open Returns 320 266 20.3%

Service Area Surcharge Trips 2,190 3,467 -36.8%

Subscription Trips 75,227 82,109 -8.4% Total 78,996 88,290 -10.5% LEVEL OF SERVICE Revenue Miles 4,610,440 4,404,918 4.7% Revenue Hours 213,203 213,591 -0.2% Passenger Miles (NTD) 6,020,426 6,139,977 -1.9% ELIGIBILITY

Total Data Cards Received 5,178 5,372 -3.6%

New Applicants Certified 1,626 1,771 -8.2%

New Applicants Denied 431 451 -4.4%

Clients Recertified 1,817 2,079 -12.6%

Clients Denied Recertification 488 519 -6.0%

Total Eligibility Assessments 4,362 4,820 -9.5%

EXPENSES AND REVENUES

EXPENSES

Eligibility Certification Costs $394,483 $360,067 9.6%

Broker Costs $2,704,153 $2,619,988 3.2%

Vendor Costs $11,555,177 $11,355,091 1.8%

Total Operating Costs $14,653,813 $14,335,146 2.2%

REVENUES

Client Fare $1,482,561 $1,483,423 -0.1%

Other Fare $980,559 $663,063 47.9%

Non-VTA Broker Revenue $72,769 $60,916 19.5%

Total Revenue $2,535,890 $2,207,402 14.9%

Net Expenses $12,117,923 $12,127,744 -0.1%

Fare Recovery Rate 16.81% 14.97% 12.3%

Capital Expenses $60,619 $72,869 -16.8%

Total Expenses $12,178,542 $12,200,612 -0.2%

COST PER PASSENGER TRIP (excludes capital expenses)

Total Reported Costs $26.98 $26.23 2.9%

Fare Revenue $4.53 $3.93 15.5%

Non-fare revenue $0.13 $0.11 18.2%

Net Cost $22.31 $22.19 0.6%

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GLOSSARY

AVERAGE FARE PER BOARDING – This measure is calculated by dividing the total fare

revenue (cash, passes, tokens, and Eco Pass) by total boarding riders. It measures the rider contribution towards the farebox recovery ratio.

AVERAGE WEEKDAY BOARDINGS – The average number of persons who board the transit

system on a day that normal weekday revenue service is provided.

BOARDINGS PER REVENUE HOUR – This is a productivity measure comparing the number of

boardings to the number of revenue hours operated. It measures service utilization per unit of service operated. The Revenue hours is the time when a vehicle is available to the general public to carry passengers. This will include layover but exclude deadheads.

BRT (BUS RAPID TRANSIT) ROUTES – The BRT route is a multi-component transit

improvement that includes preferential treatment at traffic signals to improve bus operating speed and on-time performance. It operates in mixed traffic and relies on priority for buses at traffic signals to provide much of its time advantage over conventional buses. Currently, VTA operates line 522, the only BRT route in the system.

COMMUNITY BUS ROUTES – Community Bus service is characterized by weekday frequencies

of 30 minutes or more in both the peak and midday periods. Service span is 14 hours or less, usually 12 hours for weekdays. Community Bus services operate 7 days per week or less. These routes are defined as neighborhood-based circulator and feeder routes that travel within a limited area .They may be distinguished from Core and Local service by a unique and smaller vehicle.

CORE ROUTES – Core network routes are defined as bus routes or shared corridors that feature

weekday frequencies of 15 minutes or less during the peak and midday periods and/or service spans of 18 hours or more. Core routes operate 7 days per week. They typically travel on long distance corridors, which connect major trip generators such as universities, regional shopping malls and high-density housing and employment sites. Multiple core routes will sometimes operate on the same corridor where demand warrants, providing additional service frequency and transfer opportunities. Core network corridors are typically large arterial streets and intersect with freeways and

expressways.

DEADHEAD: Time during movement of a transit vehicle without passengers aboard, typically from

the operating division to the start of the route.

EXPRESS & LIMITED SERVICE ROUTES – Express routes generally operate during peak

periods and are primarily commuter oriented. Midday, evening, and weekend service may be offered on regional express lines. Express routes emphasize direct service, use freeways and expressways to reduce travel time, and make few stops. Limited Service routes are characterized by limited stops.

FEEDER ROUTES – Feeder routes are short-length lines, usually less than 10 miles in length, that

provide feeder or distribution service to and from major stops, transit centers, activity centers or rail stations. This classification of service includes neighborhood lines, which link residential areas to rail stations, activity centers, and/or transit centers; and shuttle lines, which serve industrial areas from nearby rail stations or transit centers.

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LAYOVER: Break the driver or the vehicle is given at the end of a trip before it starts operating its

reverse route, or if the route is circular, before beginning its next trip

LIMITED STOP ROUTES – Limited-stop service generally operates during peak periods and is

primarily commuter oriented. Midday, evening, and weekend service may be offered on limited-stop lines. Limited-stop routes use major arterials, freeways, and/or expressways; and make fewer stops than grid routes, but more stops than express routes.

LOCAL ROUTES – Local network routes are defined as bus routes or corridors that feature

weekday frequencies of 30 minutes or more during the peak and midday periods and/or service spans less than 18 hours. Local Network routes operate 7 days per week or less. They typically travel on medium distance corridors, serving minor trip generators such as schools, hospitals and medium-density housing and employment. They also provide feeder service to the core network or to rail stations and transit centers.

MILES BETWEEN CHARGEABLE ACCIDENTS – Safety measure that captures the number of

total scheduled miles traveled between each occurrence of a preventable accident. A preventable accident is defined as accidents in which the transit driver is normally deemed responsible or partly responsible for the occurrence of the accident.

MILES BETWEEN MECHANICAL SERVICE LOSS – Service quality measure capturing the

number of total scheduled miles traveled between each mechanical breakdown that result in a loss of service to the public.

SPECIAL SERVICE ROUTES – Special services routes only operate on certain days of the week

or on a seasonal basis to address a specific service need.

NATIONAL TRANSIT DATABASE (NTD) – The Federal Transit Administration's (FTA's)

primary national database for statistics on the transit industry. Recipients of FTA’s Urbanized Area Formula Program (Section 5307) grants are required by statute to submit data to the NTD. Each year, NTD performance data are used to apportion over $4 billion of FTA funds to transit agencies in urbanized areas (UZAs). Annual NTD reports are submitted to Congress summarizing transit service and safety data. The NTD is the system through which FTA collects uniform data needed by the Secretary of Transportation to administer department programs. The data consist of selected financial and operating data that describe public transportation characteristics. The legislative requirement for the NTD is found in Title 49 U.S.C. 5335(a).

ON-TIME PERFORMANCE – A reliability measure capturing the percentage of transit vehicles

departing or arriving at a location on time. On-time performance is measured only for specific locations called timepoints for which a schedule is published. A bus transit vehicle is considered “on time” if it departs a location within 3 minutes before and 5 minutes after its published scheduled time. A light rail transit vehicle is considered “on time” if it departs a location within 1 minute before and 5 minutes after its published scheduled time. At the first timepoint location of a trip, the vehicle is measured based on arrival time, not departure time. At the last timepoint location of a trip, early arrival regardless of the number of minutes is considered on-time.

PASSENGER CONCERNS PER 100,000 BOARDINGS – A customer service measure that

captures the number of passenger complaints/concerns per 100,000 boardings. This measures reports the amount of customer complaints received on the service that is attributed to an operating division.

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PEAK LOAD (Express) - The Express bus standard is 60% of the seated vehicle loading

capacity. This singular standard is needed due to the special characteristics of Express Bus lines where seat turnover is low.

PERCENT SCHEDULED SERVICE OPERATED – This service reliability measure indicates the

percent of service hours completed based on published schedule. A service is considered not completed when scheduled service hours are lost due to equipment failure, missed or late pull-outs caused by operator absenteeism, pullouts, accidents/incidents, or natural causes.

PERSONAL TIME OFF (PTO) – This is defined as time off for non-scheduled absences such as:

sick, industrial injury, FMLA (Family Medical Leave Act.), excused/unexcused leave, union business, and suspensions.

REVENUE HOURS: Time when a vehicle is available to the general public to carry passengers.

This will include layover but exclude deadhead.

STANDARD (Boardings per revenue Hour): This is the average boardings per Revenue Hour and

applies to Community Bus, Local, BRT, and Light Rail. The minimum standard is 15 boardings per revenue hour.

TOTAL BOARDINGS – The total number of boarding riders using VTA directly operated bus

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