GALILEO DESKTOP 2.0
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NOTICE
NO PART OF THIS DOCUMENT MAY BE REPRODUCED, STORED IN A RETRIEVAL SYSTEM OR TRANSMITTED, IN ANY FORM OR BY ANY MEANS - ELECTRONIC, MECHANICAL, GRAPHIC, PHOTOCOPYING, RECORDING OR OTHERWISE WITHOUT
THE PRIOR WRITTEN CONSENT OF GALILEO BENELUX.
Website: www.benelux.travelportservices.com
INDEX
INDEX ... 2 INTRODUCTION ... 3 TRAVELPORT WEBSITE ... 4 ASK TRAVELPORT... 5 GALILEO HELPDESK ... 7 LOGON ... 8SIGN ON - SIGN OFF ... 9
PASSWORD - KEYWORD ... 11
ISSUING AN ETICKET ... 16
ETICKET STATUS CODES ... 19
VOIDING AN ETICKET ... 20
TICKETING MODIFIERS ... 22
ITINERARY MODIFIERS ... 27
ETICKETING FUNCTIONALITY TABLE ... 30
FOID ... 32 TICKETING REQUIREMENTS ... 34 TICKETING ... 36 TICKET NOTIFICATION ... 39 TINS REPORT ... 41 RETRIEVING AN E-TICKET ... 45 E-TICKET HISTORY ... 47
CANCEL or RESTORE FILED FARES AFTER TICKETING ... 48
FARE QUOTE AND TICKETING - SURVEY ... 49
MANUAL FARE BUILD ... 50
CURRECY CONVERSION... 63
TAXES ... 65
ENHANCED BOOKING FILE SERVICES ... 66
REVALIDATION ... 68
DOCUMENT PRINTERS ... 71
OTHER GALILEO PRODUCTS ... 72
INTRODUCTION
This learning manual has been written for Galileo Desktop 2.0.
During the course we will use:
The www.travelportservices.be or www.travelportservices.nl website. Ask Travelport is an important source of all information on the Galileo System.
Help pages in the Galileo System
During this course the following topics will be attended to: Galileo E-ticketing basic:
After the first chapters you will be able to issue e-tickets for standard reservations. We will use automated quotes. Also the information in PNR regarding e-ticketing will be explained.
Galileo E-ticketing options and errors:
In the second part of this course ticketing options and error messages will be explained hand dealt with. Only automated quotes will be used.
Galileo E-ticketing, manual fare build.
We will create manual Filed Fares. Often used in case of IT/BT ticketing or in case of journeys that cannot be quoted automatically.
TRAVELPORT WEBSITE
Before we start with Galileo we will first have a look at the Travelport Services Portal:
www.benelux.travelportservices.com
This website is the portal to all information Galileo has to offer and is of great importance to you. You only need a few minutes to register.
Ask Travelport is much more than an online help system. It's a state of the art knowledge bank that contains information from everyday business processes to agency billing and local market products and services. With the use of keywords you can find information on all subjects, entries, Product Advisories, etc. It only takes a few minutes to register.
Under Downloads all kinds of manuals are loaded. Links to useful sites are added.
Customer Service is the place to find all customer information is gathered. You will find links to the latest news, Ask Travelport etc.
Training gives an overview of all scheduled classroom and virtual trainings and e-learning modules..
Order Travelport is our webshop for Travelport products.
We need your opinion gives you the possibility to rate the services of Travelport..
With Remote Support colleagues or other contacts can take over your computer on your request, in order support you.
ASK TRAVELPORT
Ask Travelport can be seen as the Google of Galileo. After a free registration, this tool can be used to retrieve the answer to all questions on Galileo entries. The only prerequisite is: Asking the correct question. Let‟s have a look.
After signing – on to Ask Travelport a basic screen will open. Some parts of the screen are shown below.
Two tabs are shown on top of your screen:
My Stuff Your profile settings.
Ask a Question Allows you to ask questions to the Helpdesk. Answers All the information on Galileo entries.
You can search by:
Category Categories restrict the subject to a specific Galileo Product. Keyword Words which might be part of your question. E.g. Encode City Search by Phrases, Similar Phrases, Answer ID (number), Exact Search, etc.
So, if you add a keyword, Ask Travelport will look in its databank for answers, maybe restricting it to a certain category and an exact search only.
Galileo will return with a list of possible answers, in this case only one.
Some useful subjects in Ask Travelport are:
Galileo Formats Guide. Examples of all possible entries can be found there. Information about how to change or reset passwords.
Product Advisories with more background information on updated subjects can be found. Exchange Ticketing procedures.
GALILEO HELPDESK
Galileo does have a Help Desk to support its customers in case of serious problems. The Help Desk should not be called for basic entries or basic working procedures.
If you do have a question about Galileo we advice and expect you to first check out information via:
Courses Ask Travelport
Help Pages in Galileo
Training material on the website.
If you were not able to retrieve the answer, then you can contact the Helpdesk. You will need your PINcode, a unique 7-digit customer number.
To retrieve your Customer Number enter C*CIDBNUMBERThe phonenumbers are:
For the Netherlands: 020 – 6545671
For Belgium: 02 – 6200242
For Luxemburg: 27 – 302230
LOGON
When Galileo desktop starts up, you are presented with the Logon box as shown below.
For agency defaults, user ID must be left blank For personal defaults, fill in your own user ID
You can choose more than 20 different languages during installation.
SIGN ON - SIGN OFF
Before working with Galileo Desktop, you need to sign on to the system. This can be done via the Sign On dialogue box in Viewpoint.
Type your Agent sign on and password in the pop up window. Front Page News appears: you are ready to work when closing it.
When leaving desktopany changes to the Focalpoint/Viewpoint File are saved automatically.
Sign-on in Focalpoint:
The Sign On can also be done in Focalpoint using the sign-on entry.
Entry : SON/ZWB (WB are your initials). After sign-on, Galileo will ask you for your Password.
Your sign on is created, either by a senior colleague or by the Galileo Service Desk. Often initials are used. Every Sign-On must have a password.
Output:
You can sign on only once! If you are not sure if you are still signed on, just hit <ENTER> , if you sign on is active : output :”check action code“. If your sign on is inactive : output : “sign in”Before closing Galileo Desktop®, you need to sign out : Entry : SOF
Output :
Emulation:
If an agent has more than one Pseudo City Code, it may be necessary to emulate after sign-on. This needs to be done for every workarea separately.
Entry : SEM/ O18 / AG (O18 = Pseudo City Code)
Work Areas:
Each sign on provides five available work areas. (ABCDE) Each work area can handle one booking file.
SB Switch to work area B.
PASSWORD - KEYWORD
When you sign on for the first time, Galileo will request you to create a Password and a Keyword.
Please make sure that your Insert key is switched off and
• Move with the Tab key to „NEWPASSWORD’, fill in your password * • Move with the Tab key to „KEYWORD’, fill in your keyword ** and enter.
The selected password and keyword must be reconfirmed by entering them again. Please make sure they are identical to your first selection!
* Password restrictions:
• A minimum of 7 characters will be required and it MUST contain at least one alpha AND one numeric character.
• There is a list of “Restricted” words that cannot be used.
• Three consecutive characters are not allowed. (Example: 132, ABC, AAA or 222). • The users‟ previous five passwords will be stored and may not be re-used.
• Password changes are limited to once per system day. • At least three characters must change in the new password.
• Passwords are valid for a maximum of 90 days. After this period Galileo will ask you to change your password.
List of Passwords that cannot be used: Answer 16437
** Keyword restrictions:
• Between 6 to 10 characters alpha/numeric characters. We advice you to use your birth date in the format DDMMYY. For instance: 151167.
Change Password after 90 days:
Since a password is only valid for 90 days, Galileo will request you to change the password.
Depending on your sign on Galileo will either show the Viewpoint Mask, in which you can fill in your new password and press OK.
If Galileo displays the Focalpoint Mask, add the new password and press Enter.
After pressing either OK or Enter Galileo will sign-on and the agent can continue to work.
Change Password and / or Keyword:
It is always possible to change your password or keyword. This can be done once per day.
After signing on to Galileo, the agent profile can be opened by entering:
STD/ZWA (ZWA is your sign-on)
Tab behind and fill in the new password.
Press enter directly after the new password, and it is changed.
A keyword can be changed be changed in a similar way, but of course, now you fill in the new keyword on the last line of the profile.
In all cases, take care the INSert button is off.Change password: Answer 6080 Change keyword: Answer 3417
Unlock Password by the agent:
If you entered the wrong password 5 times, the password will be locked.
It can be unlocked via the following website:
http://support.travelport.com/gipwreset/en/default.aspx
The website will open up a screen that asks you information about your sign-on and PCC.
After filling in the personal agent information, the password can be unlocked.
When you have finished this procedure, an email will be send to the specified email-address. You can now sign-on again, using your Keyword!
This application does not change your password. It will allow you to sign on with yourkeyword. If you do not remember your keyword, you will be unable to sign on to Galileo after completing this session. In that case, only a second level user (normally your manager) can unlock your password.
Unlock password: Answer 5131
Unlock Password by the Second Level User:
A Second Level user can unlock an Agent level sign-on. Normally this is the manager or teamleader in your office. The Second Level User can display the sign-on by:
STD/Z8EV/WA
8EV = Pseudo City Code WA = locked sign-on
The LOCK field shows L (locked). To unlock the sign-on:
1. Tab to the PASSWORD field and over type the password with a default password. 2. Tab to the LOCK field and over type the L with a U (unlock)
3. The L will change via U to N. The agent must sign on to the Galileo system using the new password, and they will be immediately be prompted to change it to a new one.
ISSUING AN ETICKET
The issuance of an E-ticket is basically only one step further than a normal reservation. Look at the reservation below. The passenger has booked a round trip.
To issue a reservation, two mandatory fields are needed: Form of Payment (in this case INVOICE) Filed Fare
An E-ticket is required and will be issued on SK ticket stock (Default Plating Carrier)
The PNR will be updated:
Three new fields will appear in the PNR: *SI, *HTI and *HTE. In the ticketing field the moment of issue will be shown.
*SI Service Information Shows Ticket Numbers being send to the airline.
A SSR has been send to the airline, using the code TKNE In this case.
If the ticket number has not been send to the airline, the travel agent needs to do this manually. Otherwise, the reservation / ticket might be cancelled by the airline.
*HTI Ticket Numbers Shows actual and historical ticket numbers, which will also appear on the daily Sales Report.
*HTE E-ticket Record(s) Shows all E-ticket records connected with this PNR.
Explanation of the information in the E-ticket:
TKT: Ticket number including airline code. No check digit shown. Issued: Date of Issue.
FOP: Form of Payment
Pseudo: Agency Office ID for Galileo
Plating Carrier: Through the Plating Carrier Logic, Galileo will automatically choose the logical issuing Carrier.
ISO Country Code where the ticket has been issued.
IATA IATA license number.
USE Shows status code for the different flight coupons. In this case „OPEN‟. F/B Farebasis, in this case BNLY
CPN Coupon numbers of the ticket. In this case there are two flight coupons, 1 and 2.
Fare Shows fare without taxes, but including Q-charges in the Fare Calculation. Fare Amount should be Total NUC x ROE.
Tax Three tax fields. A tax with an ISO code XT is an Extension Tax. It is a calculation of multiple taxes. The taxes that make up the XT-tax are shown behind the ROE.
Total Total including taxes.
(Fare Calculation) Below the total we will find the Fare Calculation, normally in NUC.
ROE Rate Of Exchange between NUC and currency of country of commencement. XT Specification of XT-taxes
ETICKET STATUS CODES
Under the tag USE in an E-ticket different status codes may appear. Normally only the status code OPEN can be changed by the Travel Agent. For example when a ticket is voided by the Travel Agent, the status code will change from OPEN to VOID. Sometimes ARPT can be changed. If a passenger has already checked in, but now wants to change his flight, it is possible to request the airline to change the E-ticket Status Code to OPEN and then change the flight.
E-Ticket Record Status: Definition:
OPEN Open for use, not yet used.
ARPT Under airport control - the operating carrier has secured the ET coupon prior to the scheduled departure.
UNVL The validating carrier has determined that the coupon can no longer be used. You must either reissue or refund the ticket.
CKIN The passenger has checked in for the flight.
LFTD The passenger has boarded the aircraft.
SUSP The validating carrier has restricted the use of the flight coupon to avoid fraudulent use.
EXCH The value of the ET coupon has been used as payment for a new transaction.
FLWN USED
The flight has been completed.
RFND The e-ticket record has been refunded.
VOID The e-ticket record has been voided.
CLSD The validating carrier has determined that the coupon can no longer be used, and cannot be reissued or refunded.
REMV The validating carrier has removed e-ticketing data from their system when the ticket has been fully used.
PRTD Ticket reprinted at the airport or the airline has issued a paper ticket to replace the e-ticket.
RTFC The validating carrier has determined that the coupon is no longer available for use as ticketed.
VOIDING AN ETICKET
E-tickets can only be voided on the day of issuance. At midnight the Sales Report will automatically be closed for the day.
Void the E-ticket:
The entry:
TRV/numeric airline code/ticket number will change the ticket status to VOID
In this case: TRV/117 9900587102 (spaces for clarification only)
ticket number numeric airline code
.
In the *HTE the status code OPEN will be changed to VOID.
It is not possible to VOID an Exchanged E-ticket.TICKETING MODIFIERS
H/TKMO
Introduction
Ticket Modifiers determine the way a ticket will be issued. For example, with Ticket Modifiers the commission can be changed or you can specify if the fare will be shown on a ticket.
Once a Filed Fare is stored in your booking file, TicketingModifiers must be appended to this Filed Fare in order to issue the ticket.
The modifiers will show at the bottom of the Filed Fare.
Two ticket modifiers are mandatory, the Plating Carrier (CSK) and the ticketing modifier, in this case ET.
The segment information is taken from the Filed Fare. A Ticketing Agent (TA) from Pseudo City 8EV has made the Quote.The above ticketing information is automatically added to the filed fare. The commission is not shown on this line. At ticket issuance the PNR will retrieve its information from the Airline Commission Tables. The commission percentage and overall amount will be shown on the Sales Report. If necessary, the commission can be changed
Normally the above Ticket Modifiers are sufficient to issue tickets with published fares.
Changing or adding Ticketing Modifiers is normally only needed in case of IT/BT and Group Fares or other Private Fares. Especially when Fare and Ticketing information is shown in separate contracts, modifiers need to be added.
Private Fares loaded in Galileo often do not allow a change of (some of the) Ticketing Modifiers.Ticketing Modifiers
The entry to add Ticketing Modifiers is:
TMU1 …(Ticketing Modifier Update of filed fare nr.1) followed by :
VALIDATING CARRIER C
TMU1CKL Ticket will be issued on KLM ticket stock.
TMU1C@KL Change the validating carrier to KL. Since Plating Carrier Logic is used by Galileo it is normally not allowed to change the validating carrier.
If a Plating Carrier is not loaded into your system, you will receive an error response while making a quote.
The Ticketing Agent needs to request an authorization by the airline to add its plate,. This can only be done by secondary users.
It is also allowed to issue the ticket on another carrier, if this carrier has an interline agreement with this carrier.
The plating carrier will be attached automatically when making a Fare Quote.COMMISSION Z
TMU1Z7 Prints 7 % commission
All figures between 0 and 99.99 are accepted TMU1ZA10.00 Prints 10.00 Euro commission.
TMU1Z@6 Changes commission to 6 %.
From a Filed Fare it is possible to check the commission: TPC1
In this case, there will be 1 percent commission. If the commission is set after ZA it is an amount.
If you do not use this modifier, the system will take the commission rate from the Airline Commission Table, updated regularly with the information provided by the airlines. If an airline does not participate in this table, the following error response appears:Airline Commission Table : Entry:
>CGCTD/CSN = carrier SN
For the Netherlands the commission of SN Brussels Airlines is set on 1 %.
FORM OF PAYMENT F
The Form of Payment is mandatory in the reservation, but will normally be entered with the F. entry. It is also possible to add the Form of Payment in the Ticket Modifiers.
TMU1FS Cash
TMU1FNONREF Nonrefundable TMU1FINVOICE Invoice
TMU1FINV... Invoice followed by min 6 max 25 characters TMU1FMS free text Miscellaneous followed by free text
Often not accepted when issuing an electronic ticket!TMU1F3643..*D0902*A0001 Credit card with expiration date and occasionally the approval code TMU1FMR Multiple Receipt (see separate page)
TMU1FEX Exchange tickets (see separate Manual: Exchange Ticketing) TMU1F@ Remove Form of Payment
INCLUSIVE TOURS IT
TMU1IT Prints IT in the fare box of the ticket. The fare will be printed in the remittance area.
TMU1IT@ Remove IT.
TOUR CODE TC
TMU1TCIT123456 Prints the tour code number in Tour code box of the ticket (max 14 alpha/numeric characters)
TMU1TC@IT2AMS3 Change Tourcode
TMU1TC@ Remove Tourcode
ENDORSEMENT BOX EB
TMU1EBVALID BA ONLY Add Endorsements for Filed Fare 1. If more than 29 characters, add a second line to the Endorsement Box:
TMU1EBVALID BA ONLY NONENDO*EBNONREROUTABLE (max. 58 characters in total)
TMU1EB@ Remove all endorsements.
ELECTRONIC TICKET ET
TMU1ET Generates an electronic ticket request towards the airline. The ET indicator will be added automatically, while making a Fare Quote. TMU1ET@ Remove E-ticket indicator.
PAPER TICKET PT
TMU1PT In some cases it is not possible to issue an E-ticket. In those cases an PT-indicator will be added automatically. Ticketing Agents are not able to issue Paper Tickets anymore. Airlines, though, are allowed to issue Paper Tickets. If an E-ticket is not possible, the airline needs to be contacted. Normally an MCO needs to be issued to pay for the Paper Ticket.
TMU1PT@ Remove Paper Ticket indicator.
Other Ticket Modifiers do exist, but are rarely used.Multiple Ticketing Modifiers can be entered in one entry. Check the entry below. TMUnCKL/Z0/FS/TCIT2BRU3/IT/EBRES MAY NOT BE CHANGED/ET
n = number of the filed fare TMU =Ticketing Modifiers Update
If you have any questions during ticketing about Ticket Modifiers: check Ask Travelport:
Form of Payment, Multiple Receipt
The form of payment MR (Multiple Receipts) is used to accept different methods of payment for ONE ticket.
Procedure:
1. Add a Filed Fare to BF.
2. End Transact the BF (mandatory!).
3. Add the TMU as usual, but with MR as payment type. E.g. : TMU1/FMR
4. Complete the fill-in mask en enter after the last amount.
5. The system will respond with “Ticket Modifiers Updated”.
Payment by two credit cards is not possible!
If the filed fare contains more than 1 passenger, the form of payment MR must be used in a passenger related TKP entry. E.g. TKP1P1/FMR. It is not possible to use the TMU entry in this case.
Another possibility is to create two separate files fares. In that case it is possible to specify the filed fare and fill-in the mask. E.g. TMU1FMR and TMU2FMR. This can also be doneITINERARY MODIFIERS
H/IMU By default, the system will print one itinerary with all passengers and all segments per BF.
To modify the default itinerary printings enter:
IMU (Itinerary Modifiers Update) followed by Itinerary modifiers.
IMUIN Suppresses the pricing details
IMUII Prints a separate itinerary for each passenger. Passenger specific information, such as seats and SSR‟s will be shown on each itinerary.
IMUP1.3-5 Prints the itinerary for the specified passenger(s) only.
IMUS1.3-5 Prints the itinerary for the specified segment(s) only, and in that order. IMUN2 Prints as many copies as requested, in this case2.
ENTER Itinerary modifiers: IMUII/P2/IN/S1.3-5
IMU‟s are NOT related to the Filed Fare, and do NOT need the Filed Fare number. DISPLAY Itinerary modifiers: IMUD*CHANGE Itinerary modifiers:
Input IMU with the modifier to be changed followed by a @ and the new info. Examples: IMUN@3
IMUP@1.2
CANCEL Itinerary modifiers:
Input IMU with the modifier to be cancelled followed by a @. Examples: IMUS@
INTERLINE AGREEMENTS
H/AAR If multiple airlines are present in a PNR, it is not always allowed to issue these airlines in one ticket. Even if the routing of an airline tells you to use a specific airline, it might not be possible to issue the E-ticket.
So, the interline agreements must be checked.
Before ticket issue, the interline agreement between different airlines can be checked. Look the PNR below.
The Interline Agreement can be checked in three different ways: 1. Check Interline Agreements by making a quote.
When a quote is made Galileo will automatically check for the validating carrier. Since E-ticketing is default, Galileo always tries to find a carrier in the PNR that has E-ticketing interline agreements with the other airline(s). Only if there is no E-ticketing interline agreement, Galileo will tell you to issue a paper ticket. Of course, this can only be done by the airline.
2. Validate Interline Agreements in a booking.
Since SA is flying the intercontinental sectors, it will be the preferred Issuing Carrier. To check if it is possible to issue the ticket on SA, the interline agreement can be checked in the booking.
TKPVI/CSA:
VI = Validating Interline
Auth. check : agency had authority to issue tickets on this carrier SA, LH and BD can be issued on the same ticket in electronic version SA, LH and BD have an agreement for paper ticket issue.
The entry will not issue the ticket.
3. Check Interline Agreements without a booking file.
Interline agreements can also be checked without a booking file being displayed.
DT/IAT/DISIB (IB = Iberia)
The reply will give a list with all agreements of Iberia. So a combination of IB and AF is possible in an E-ticket.
The Y-indicator tells it is possible to issue a ticket on IB, even if there are no flights on IB in the ticket. So, for example, a return flight MEX – ACA – MEX on AM can be issued on IB. But, if possible, always issue on carriers in the ticket.
ETICKETING FUNCTIONALITY TABLE
In the E-ticketing Functionality table all information about e-ticketing can be found per airline. The most up to date table can only be found in Ask Travelport. The page will start with a list of the latest updates. At the bottom of the page the latest version will be shown in Excel format.
Click to download. When opened, it will show information on an airline, but, using the tabs at the bottom will allow you to change to any other airline.
As an example we will look at the most important information in the Finnair (AY) table:
Ticketing will be on E-ticket by default. Revalidation and Automated Refunds are possible. TKNE messages will be send automatically.
A maximum of 16 coupons (inclusive ARNK sectors) per ticket is allowed.
A name can have a maximum of 28 characters. Often it is possible to issue tickets with more characters, but a name mismatch may occur in case of changes of the ticket. The name will only be partially seen on the ticket (maximum 33 characters).
Infants cannot be issued on an E-ticket.
For Finnair it is not allowed to issue open segments on an E-ticket.
Claimed PNRs and Group PNRs cannot be issued on an e-ticket.
A list with all types of allowed Forms of Payment.
FOID
H/FOID Some airlines request a Form Of IDentifcation when issuing an E-ticket. A failure message will be send when issuing the E-ticket.
Of course, the for example LAN Chile: the vendor message tells you to add a FOID.
The E-ticketing Functionality for LA tells you a FOID is mandatory.
All types of FOID are allowed.
INPUT: Followed by
SI.P1/SSRFOIDLAHK1/CC Credit Card code and number (without expiration date!) SI.P1/SSRFOIDLAHK1/DL Country code & Driving license number
SI.P1/SSRFOIDLAHK1/FF/LA* Frequent Traveler number SI.P1/SSRFOIDLAHK1/PP Passport number
SI.P1/SSRFOIDLAHK1/NI Identity card
SI.P1-3/SSRFOIDLAHK1/CN Record Locator for passengers 1–3 (CN = Confirmation Number) SI.P4/SSRFOIDLAHK1/TN Ticket Number
SI.P1/SSRFOIDLAHK1/ID Locally Identified ID Number.
More information can be found under Ask Travelport.
Question:
Is an FOID necessary for Royal Air Maroc? If yes, which types of FOID are allowed?
TICKETING REQUIREMENTS
Booking file requirements:1. All segments must have an E at the end of the segment.
Sometimes the E- indicator at the end of the flight segment is not shown, although an E-ticket can be issued. This is the case if:
A segment was originally waitlisted.
The carrier activated E-ticketing after the booking was made. Passive segments are booked.
Just check the Flight Information from the booking.
Input: TTB1 (1 = segment number)
If El Al allows the ticketing of Group PNRs and of Passive segments according to the Airline Functionality Table, the group PNR can be issued.
If you are not sure the PNR is ready for ticketing, you can always ask Galileo to check if the PNR is ready for ticketing:
Entry: TKPVB (Validate Booking)
In this case we still have to add the Form of Payment.
It is not necessary to have a Filed Fare in the PNR. If there is no Filed Fare in the PNR at the time of ticketing, Galileo will make an automated quote and issue the ticket. If there is no valid fare, a failure message will be send.TICKETING
To issue a ticket enter: TKP (TicKet Print) RESPONSE :
Tickets, itineraries and GMIR‟s for all filed fares will be printed. The BF will be closed and deactivated.
The retrieved BF will display:
The date of issue in the ticketing field *FF displays the ticket number(s)
**Tins Remark Data exists** *HTI (History of ticket and itinerary numbers) An SSR with the ticket numbers *SI (Service Information)
**Electronic Data Exists** *HTE (Electronic Ticket Record).
OPTIONAL PRINT MODIFIERS
To modify the default printing, enter D followed by Print modifiers. 1. TICKET ONLY TD only the ticket will be printed 2. ITINERARY ONLY ID only the itinerary will be printed
3. GMIR ONLY AD only the GMIR (= invoice / backoffice) will be printed E.g. TKPDTD (ticket only)
SELECTIVE TICKET PRODUCTION
The TKP entry will generate the ticketing of ALL filed fares in the BF. Selective ticket production enables you to issue:
The tickets for a specific filed fare only
TKP2 = ticket production for Filed Fare 2 (if more Filed Fares exist)
The tickets for specific passenger(s) if the filed fare contains several passengers. TKP1P2 = ticket production for passenger 2 of Files Fare 1
QUEUE TICKETING
It is possible to issue tickets directly from a queue:
TKPQ Print all Booking Files in an active queue.
TKPQ/10 Print all booking filed in Queue 10 (Not signed in the queue)
At TKP, Galileo checks that the agent, BSP, ticket type and carrier are applicable for the request, and the validating carrier in the request matches the carrier code of all segments held in the filed fare requested for ticketing.
If all these things are correct, an electronic ticket number is assigned from the TINS table and the request is sent by a link to the validating carrier‟s internal electronic ticketing database. If the request is accepted by the carrier, an Electronic Ticket Record is created and the following response is returned.
Credit Card Form of Payment
When a credit card is used as form of payment for an electronic ticket request, an authorization message is sent out to the credit card company in the normal way before the request is sent to the validating carrier‟s database. If both the credit card authorization and the electronic ticket request are successful, the response indicates the credit card approval code as shown below.
>
If an authorization is unsuccessful, the usual response e.g. CONTACT VENDOR is received and the ticketing request to the carrier does not proceed. If manual authorization is obtained, it can be added to the form of payment modifier in the normal way, and an electronic ticket request repeated. Supporting Documents
Depending on the settings in the Supporting Document Print Table, supporting documents e.g. passenger receipt, agent coupon and Credit Card Charge Form documents will either be issued immediately as additional ATB coupons or will be stored in a PRINT LATER buffer In addition, a standard itinerary/invoice will be issued.
To check the settings of the Supporting Document Print Table enter: HMET
1 2 3 4 5 6 7
1. List of supporting documents
2. GTID of the ATB printer on which the documents will be printed
3. Form type of printer. For ATB agents this will be TKT (their ticket printer). 4. BSP print option for each document Y (required)
O (optional) 5. Agency print option for each document: Y (required)
N (not required)
If the BSP option is Y, the agency option is automatically set to Y and cannot be changed by the agency
6. Status of printer U (up)
D (down)
7. Option as to whether documents print at TKP or are stored in a print buffer. If N is selected, the support documents are stored in a PRINT LATER Buffer.
TICKET NOTIFICATION
Introduction:
Airlines often want to make sure that your booking is a definitive sell. Therefore they will ask you to provide them with the ticket numbers. Galileo has got bilateral agreements with almost all airlines to send those airlines the ticket numbers upon ticket issuance. In the PNR a *SI field will appear after ticketing, including the send ticket numbers.
Upon automatic ticketing:
Galileo transmits the ticket numbers to the airlines in the required format. : see *SI Keyword: TKNE for ET tickets
Example :
If Galileo fails to send the ticket numbers (due to technical problems) an unsolicited message will be send, and the agent should then follow the manual procedure.
Manual procedure:
1. Airlines having a bilateral agreement with Galileo. (See GC*200/5)
Important: After revalidation of a ticket, the ticket number needs to be added again manually. Look at the example below:
Passenger Wouterse has changed his inbound flight. Since there were no penalties and the new fare and routing remain the same, the ticket could be revalidated. After revalidation, the TKNE has been removed.
The ticket-number needs to be added manually. Manual ticketing notification:
Use the input GC*200/5/JU (JU is airline code) to check whether an SSR or OSI input is required:
The entry to send the OSI is: SI.JU*TKNM 115 9900587108 6
Check digit
Airline code Ticket number
If the flight was with South African Airways, a SSR needs to be used. GC*200/5/SA
The entry to send the SSR is:
SI.S1-3.5P1/TKNM*08399005871090
SI.S1-7P2/TKNM*08399005871101-111 (for a range of tickets) 2. Airlines NOT having a bilateral agreement with Galileo.
= no automatic OSI or SSR message for ticketing notification: check *SI E.g. TS Air Transat
The easiest way to detect whether the airline has a bilateral agreement with Galileo, is to use the GC*200/5/YY entry. If Galileo has no agreement with this airline, you just receive an alphabetical airline list instead of info about the requested airline.
The most recommended format for these airlines is the manual OSI input, as mentioned above. However, these airlines may have individual requirements, of which Galileo is not informed.
TINS REPORT
H/TIN I
n the TINS (Ticketing and Itinerary Numbering System) report an overview of the sales will be shown. There different types of sales report:
Daily Sales Report
HMPR (How is My PRoduction)
The Electronic ticket numbers and MCO number are allocated automatically. Stock Numbers do not exist anymore since 1June 2008 when taper ticketing was discontinued.
Explanation of the Daily Sales Report:
A/L 3-number airline code. (blank) Ticket type indicator:
E – E-ticket M – MCO
Blank – these are Refunds TKT/Stock Number Allocated ticket number from HMTN/D Fare Fare indicator
Fare Amount – issued ticket with published fare. Fare Amount +T – IT - Fare
Fare Amount +A – Additional Fare Amount after reissue/exchange
VOID – cancelled on day of issue. RFND - – Refunded Tickets FOP Form of Payment indicator:
NO – Nonref FS – Cash IN – Invoice
CC – Credit Card (not shown here) Explanation of Sales Report for specific travelers.
Mr. Sinke Issued ticket, published fare. Mr. Remmers Issued ticket, IT-fare.
Mrs. Evertsen First ticket voided (due to mistake in ticket issuance??). Ticket issued again. Mrs. Bloem Reissued/ Exchanged ticket with additional collection.
Mr. Vink Refunded document.
Mrs. Honing New ticket issued with additional collection plus an MCO (for example for Change Fee)
At the bottom the subtotals and totals will be calculated. The refunded amount will not be reflected in the total on the HMPR report since it is for information only. Refunds will be processed by BSP. Optional entries:
P-HMPR Print HMPR for today
HMPR/12JUL Request HMPR with specific date. Up until 11 months in the past HMPR/MCO Request overview of MCO‟s.
HMPR/01JUN-30JUN/REF Request overview of Refunds over a specific period (always within same month). Refunds will be shown per airline.
HMPR/01OCT-31OCT/VOID Report of all VOID ticket issued between 01 and 31 OCT. All date ranges must within the same month.
Periodic Sales Report
It is also possible to request an overview of the sales over a specific period of time. The standard period is one week, but this can be changed to any period.
HMPP Periodic Sales Report, for active period. The list will also display the passenger names and Galileo PNRs.
HMPP/01JAN-31JAN Periodic Sales Report for specified period. HMPP/T Totals for active period.
Summary Activity Report
The Summary Activity Reports give a quick overview of the issued
HMPS Display Summary Report for current period.
HMPS/P Display Summary Report for previous period. HMPS/01JUN-30JUN Display Summary Report for specific period.
Galileo response:
Allocated Ticket and MCO numbers
HMTN/D: Help Me Ticket Number Display = allows you to check the current stock of coupons attached to your printer in the TINS TABLE (TINS = Ticket and Itinerary Numbering System)
RETRIEVING AN E-TICKET
An Electronic Ticket Record held in an airline‟s database may be displayed either from a displayed Booking File or with no Booking File present.
From a displayed Booking File:
*HTE Retrieve E-ticket from PNR
*TE002 Follow-up entry in case of multiple E-ticket records in the PNR With no Booking File Present:
Electronic Ticket Records may be displayed with direct inputs, or with the aid of a fill-in-format. Individual airlines may choose to support all or some of the following display inputs.
By Direct Entry
*TE/0829050440230 By Ticket Number (including airline code)
*TE/LX/15AUG08FF00016050 By Airline Code/Date/Mileage Membership Number By Airline Code/Date/Credit Card Number/Name
*TE/LX/15AUG08CC371234567890120-CANNON
By Airline Code/(and Flight Number)/Date/Board/Off/Name *TE/LX/15AUG08BRUZRH-CANNON
*TE/LX/779/15AUG08BRUZRH-CANNON
With a direct entry a used E-ticket can often be retrieved from the airline database, even after the booking file has been purged from Galileo.
By Fill-In-Format Input: *TE
Completion of the PLATING CARRIER CODE field is mandatory (2-letter airline code) Fields, which require numbers to be input i.e. FREQUENT FLYER, CREDIT CARD and TELEPHONE, are completed only with the number i.e. FF, CC and P. should not be included. Help to complete any field may be obtained by entering the @ symbol in that field.
The response to any display input is either the Electronic Ticket Record itself or a Ticket Record List as shown below if multiple Electronic Ticket Records exist.
*TE2or tab to the prompt To access the second Record from the list
E-TICKET HISTORY
The history of an Electronic Ticket Record may be viewed. With the Electronic Ticket Record displayed, the following input is made
Input: *TEH Example 1:
Example 2:
The *TEH shows the action taken. In example 1, the ticket has been voided, in example 2, it has been changed. The SAC (Settlement Authorization Code) shows the change of status has been received and confirmed by the airline.
CANCEL or RESTORE FILED FARES AFTER TICKETING
Cancel Filed Fares after Ticketing
If the ticket has to be reissued with a different filed fare than the original one, the existing filed fare must be cancelled first.
FXn will NOT be accepted after ticket issuance.
An issued filed fare will be cancelled automatically by the system after a booking file modification (name change, itinerary change...)
The ONLY way to cancel an issued FF WITHOUT a booking file modification is by fictitious reordering of the segments (= faking a modification): /0S1
Restore Filed Fares
Filed Fares can be restored after ticketing to reissue the ticket for the same fare and taxes as the original issue..
INPUT: FF1@R = restore FF1
FF1P2@R = restore Passenger 2 of FF1
Be aware that this input changes the guarantee status of your filed fare into R, which is a non-guaranteed status by Galileo. If you require the original G-or A status, you‟ll have to cancel the filed fare and re-introduce a new one.FARE QUOTE AND TICKETING - SURVEY
+Pricing modifiers (if needed):
CKL Plating CarrierP Pax and Pax type Modifier S Segment Modifier
T Ticketing date Modifier @ Specified Fare Basis O Stopover or X No stopover . Sell and Ticketing Country .C Specified Booking class
MB Must Break (NB Not Break, OB Only Break)
COMBINATION: FQP1.2/S1.4
DISPLAY FARE CONSTRUCTION: *FF1 - FQL - F*Q
DISPLAY FILED FARES: *FF
+ Ticketing
modifiers( if needed):
C Carrier Z Commission F Form of payment EB Endorsement Box TC Tour Code IT Inclusive Tour ET Electronic ticketCOMBINATION: TMU1CAZ/Z9/FCK/EB VALID SN ONLY CONSULTATION OF STORED TMU: *FF1
Optional:
+ Itinerary modifiers (if needed):
R. XX (+ ER)
+ Print modifiers (if needed):
DTD Ticket print onlyDID Itinerary print only DAD Gmir only
TKP
FQ
FQBB
TMU
n
MANUAL FARE BUILD
H/FBMU
Introduction
Until now we only looked at automated quotes for ticketing. Sometimes, however, a travel agent has got its own negotiated fares, which are not loaded in Galileo. In these cases a manual quote must be made.
Examples of situations, when an automated quote might not be possible: Group PNRs
Round The World fares Airpasses
Negotiated fares, which are not loaded in Galileo Changes after departure.
Of course, other situations are possible.
There are three ways for making the manual quote: Manual Build via an automated quote. Manual Build via a forced quote. Complete Manual Build.
Normally, a Manual Fare Build via an automated quote is the easiest and quickest way, the Complete Manual Fare Build, takes most time. Depending on the situation you must choose your best way to build the quote.
Steps for making a Manual Fare Build
1. Create a Fare Build screen. There are three options:
FQ Automated Quote.
FQ@(farebasis) Forced Quote.
*FB1 Follow up entry after the automated or forced quote to open up Fare Build 1 (based on Filed Fare 1)
FBC Empty Fill-in mask 2. Update the Filed Fare / Fare Build Update.
FBU Fare Build Update
Use FBU entries to fill-in or modify the mask. FBI Ignore the fare build .
See next page for an overview of all possible FBU entries. 3. File the Fare Build:FBF or
FBFALL (multiple passengers) 4. Receive and End Transact.
R.XX+ER
5. Add the Ticket Modifiers TMU1…….
6. Issue the Ticket TKP
Fare Build Update
1. Stopover field X/
FBUX1/X no stopover in city of destination fromsegment 1 FBUX2/O stopover in city of destination from segment 2 2. Fare Basis FB/
FBUFB/QLIGHTIT Fare Basis QLIGHTIT for all segments
FBUFB1.3/YLSBB + FB2/YHSBB YLSBB for segment 1 and 3, YHSBB for segment 2 FBUFB2-4/ KHES3MEA KHES3MEA for segments 2 to 4
FBUFB/KGRPNL/CH33 Fare Basis KGRPNL, Ticket Designator CH33. 3. Ticket designator TD/
FBUTD/IN90 90 pct reduction for an infant, will be added to fare Basis. 4. Not valid before and after NVB/ NVA/
FBUNVA/10DEC09 all segments are not valid after 10 December 2009 FBUNVA1/10DEC09+NVB1/10DEC09 segment 1 is only valid on 10 December 2009. FBUNVA2/20DEC10+NVB2/20DEC10 segment 2 is only valid on 20 December 2010. 5. Baggage BG/
FBUBG/30K 30K for all segments
FBUBG/NIL No baggage allowance
FBUBG1/30K + BG2/PC 30K for segment 1 and PC for segment line 2 6. Fare FARE/
In currency of Country of Origin. The input FBT*currencycode (e.g. FBT*EUR) tells you the number of decimals to be used.
FBUFARE/EUR162.00 Fare is EUR 162.00
7. Equivalent fare EQ/
FBUEQ/EUR250.00 Amount without tax, with currency code. Must be in currency of issuing country.
8. Rate of exchange ROE/
FBUROE/0.642811 The ROE is 0.642811
The ROE is the Rate Of Exchange between the NUC and the currency of Country of Origin.9. Taxes TAX1/
FBUTAX1/20.93BE+TAX2/8.26IT Amount plus tax code.
Up until 8 taxes can be completed in the original display.
If you need to enter more than 8 taxes (maximum 20) enter *FBTAX to display the full tax screen.
The tax code XT is inhibited.
XF taxes also need to be mentioned as PFC. 10. Passenger Facility Charge (USA only) PFC/
FBUPFC/LAX4.5 PFC tax for LAX in USD. Also to be mentioned as XF tax. FBULAS4.5 JFK3 Two PFC, also to be mentioned as XF tax.
11. Total TTL/
FBUTTL/ The total will be generated by the system.
12. Fare Construction FC/
FBUFC/BRU LH X/FRA LH JNB M/IT LH X/FRA LH BRU M/IT FBUFC/BRU SN MAD Q3.88 M/IT SN BRU Q3.88 M/IT
FBUFC/AMS AC YMQ 237.23K0MSLXL AC AMS 237.23K0MSLXL NUC474.46 13. Endorsements EB/
FBUEB/ Remove all Endorsements.
FBUEB/VALID SA ONLY Add new Endorsements.
The entries may be combined with a +CHANGE a Ticketing Field: Replace the current content of the ticketing field: E.g. FBUFB/QRTGRPBE
DELETE a Ticketing Field: Enter the ticketing field WITHOUT content: E.g. FBUTAX1/
Manual Build via an automated quote (example)
Example: A group fare has been requested from KLM for a citytrip to Rome. The conditions of the fare are:
Fare basis: QGRPIT
Fare: EUR 199.00
Fare type: IT
Tourcode: IT2ROM2 Commission: 0 percent
Endorsements: No changed allowed Form of Payment: NONREF
Nowopen up the Fare Build for Filed Fare 1: *FB1
Step 2: Modify the Fare Build for Filed Fare 1: FBU……….
We will be using FBU (Fare BuildUpdate) to update the quote: FBUFB/QGRPIT - Update fare basis FBUFARE/EUR199.00 - Update Fare
FBUTTL/ - Update Total including taxes
FBUFC/AMS KL ROM M/IT KL AMS M/IT - Update Fare Calculation FBUEB/NO CHANGES ALLOWED - Update Endorsements
Step 3: File the Fare Build for all passengers of the group: FBFALL
Step 4: Receive and End Transact: R.XX+ER
Step 5: Now add the applicable Ticket Modifiers: TMU1Z0/IT/TCIT2ROM2/FNONREF
Step 6: Issue the Ticket: TKP
Retain Guarantee Status
In case of an auto-priced guaranteed fare, the following fields may be changed without losing the guarantee status of the filed fareTaxes – FBUTAXn/
Endorsements – FBUEB/ Ticket Designator – FBUTD/
Note –This functionality has been introduced to allow modification when modification is
Manual Build via a forced quote (example)
As a South Africa specialist your office has got deals with South African Airlines. The booking class is K.
The conditions of the fare are: Fare basis: KSPCL
Fare: EUR 679.00
Fare type: IT Tourcode: IT2JNB2 Commission: 0 percent
Endorsements: No changed allowed Form of Payment: NONREF
Since the fare is not loaded in Galileo, a Manual Fare Build needs to be made.
Step 1: Add the Quote to the PNR. Try to make an automated quote: FQ Galileo response:
So now the try to force the quote: FQ@(fare basis)
If an automated quote is not possible, normally a forced quote can be made. A forced quote can be made by adding a farebasis for the same journey. So first, check out the Fare Display:
Now force the Quote. Use a fare basis in the same cabin class.
FQ@TLSX1M9
Galileo replies with some failure messages. But the advantage is that we now have a Filed Fare including the correct taxes.
Nowopen up the Fare Build for Filed Fare 1: *FB1
The Fare Build will show the information according to the forced quote. Now we are going to change the quote to out needs.
Step 2: Modify the Fare Build for Filed Fare 1: FBU……….
We will be using FBU (Fare BuildUpdate) to update the quote: FBUFB/KSPCL - Update fare basis FBUFARE/EUR679.00 - Update Fare
FBUTTL/ - Update Total including taxes
FBUFC/AMS SA X/FRA SA JNB M/IT SA X/FRA SA AMS M/IT - Update Fare Calculation FBUEB/NO CHANGES ALLOWED - Update Endorsements
*FB - Check Fare Build before saving
Step 3: File the Fare Build: FBF or FBFALL
Step 4: Receive and End Transact: R.XX+ER
Step 5: Now add the applicable Ticket Modifiers: TMU1Z0/IT/TCIT2JNB2/FNONREF
Manual Build (example)
In some situations it is not possible to create a Manual Build via a (forced) quote. In these cases a complete Manual Build needs to be done.
Three specific situations when a manual build might not be possible via a (forced) quote: Round the World Fares
Airpasses
Reissue after departure.
Since Round the World journeys and airpasses normally have many coupons, this will be too extensive for an example. So in this case, a short Round the World journey will be build manually.
The conditions of the fare are:
Fare basis: YRWWJ25
Fare: EUR 2599.00 / NUC 4043.17
Roe: 0.642811
Fare type: Round the World Minimum Stay 10 days
Maximum Stay One year Baggage Allowance Piece Concept
Endorsements: NONEND/NONREF/RTW APEX Form of Payment: Cash
PFC Tax LAX 4.5
Taxes 17.47CJ 45.00KV 13.68RN 2.00VV 10.29MY 6.46TW 1.68AY
Step 1: Open Fare Build Create: FBC
Fields with a “@” are mandatory.
Step 2: Modify the Fare Build: FBU……….
We will be using FBU (Fare BuildUpdate) to update the quote: FBUFB/YRWWJ25 - Update Fare Basis FBUNVB4/02FEB10 - Update Not Valid Before FBUNVA/13JAN10 - Update Not Valid After
FBUBG/PC - Update Baggage Allowance
FBUFARE/EUR2599.00 - Update Fare
FBUROE/0.642811 - Update Rate of Exchange
FBUPFC/LAX4.5 - Update PFC tax
Update Taxes:
FBUTAX1/17.47CJ+TAX2/45.00KV+TAX3/13.68RN+TAX4/2.00VV+TAX5/10.29MY FBUTAX6/6.46TW+TAX7/1.68AY+TAX8/20.68US+TAX9/3.36XA+TAX10/3.02XF FBUTAX11/4.70XY+TAX12/3.70YC+TAX13/294.00YR+TAX14/129.13YQ
FBUTTL/ - Update Total
Update Fare Calculation
FBUFC/AMS KL KUL MH TPE MH LAX KL AMS 4043.17 NUC4043.17 FBUEB/ NONEND/NONREF/RTW APEX - Update Endorsements
*FB - Check Fare Build before saving
Step 3: File the Fare Build: FBF or FBFALL
Step 4: Receive and End Transact: R.XX+ER
Step 5: Now add the applicable Ticket Modifiers: TMU1FS
Step 6: Issue the Ticket: TKP
A FBC can also be done for specific passengers or segments. FBCP1 Create Manual Fare Build for Passenger 1. FBCS1.4 Create Manual Fare Build for segment 1 and 4.CURRECY CONVERSION
H/CURR
Rate of Exchange (ROE)
To display the actual IATA Rate Of Exchange (ROE) for the Euro, enter: FZIEUR
Since many countries are using the EUR, Galileo will reply with a list of all countries using the Euro. Of course, they will all have the same ROE.
FZIEUR.25APR08 Displays the ROE for a historical date, up until one year in the past.
FZINUC120.00EUR Converts NUC amount into Euro.
FZIEUR250.00NUC.16JUN08 Converts Euro amount into NUC, with a historical date.
Currency Conversion
Bankers Selling Rate table:FZS*EU Displays exchange rates between EURO and other currencies.
Currency Conversion: FZSGBP256.20EUR
FZSGBP256.20EUR.25JUN08 Historical currency conversion (max. 1 year prior to today)
*****************COMBINATION FZI (roe) EN FZS (bsr)******************* FZINUC120.00CHF/EUR Converts NUC into CHF into Euro.
TAXES
GENERAL INFOInput FTAX-nn (nn = country code) will display all non – ticketable and ticketable taxes including the actual rate.
FTAX-BE
To find out the PFC taxes use: FTAX*PFC-JFK
There is no list in Galileo with the YR and YQ taxes. When making a quote the YR and YQ taxes will be quoted as filed by the carriers.
TIPS FOR AUTOMATIC TAX CALCULATION If a booking file exists:FQBAT or FQBBT Fare Quote Best Buy Tax. Attach *C06/ACC or CYY, if needed
FQ.Y, FQ.C, FQ.V Fare Quote Booking Class. Attach *C06/ACC or CYY, if needed F*Q Follow up entry, provides with tax details, after one of the above
entries. If no booking file exists:
ENHANCED BOOKING FILE SERVICES
H/PTA H/TOD H/RQ. Enhanced Booking File Servicing is the facility to send a service request concerning a ticket on departure (TOD) or prepaid ticket (PTA) to the airline. This is only allowed when an e-ticket cannot be issued.
Enhanced Booking File Servicing is not available on all carriers or for all requests per carrier.
Details can be found by doing RQ*YY (YY = to be replaced by the carrier code)
SN accepts PTA and TOD requests.
Some airlines do not accept the Enhanced Booking File Servicing.
Some airlines handle the Service requests manually. If you have an urgent request, always inform or request advice from the airline directly.
You must follow up the booking file and check if the acknowledge message from the airline (usually by means of a Vendor Remark or OSI) is returned.
PROCEDURE
1. Check whether you can make the request through Galileo: RQ*YY.
2. Make sure your Booking File is active and contains a Filed Fare. If you need to order a prepaid ticket, do not forget to use the Sell and Ticketing Country modifier when asking for a FQ (e.g. FQ.BRUPAR)! Always check the fare with the issuing carrier.
3. Add following MANDATORY fields (if not yet present) to the BF: Form of payment: E.g. F.S
Phone Fields: P.BRUH*phone number of the passenger
P.BRUB*phone number of the sponsor (only for PTA)
4. Issue the MCO for the ticket issuance. Check if the airline if an additional fee needs to be paid.
5. Enter the Servicing request:
RQ.P1S2-4/TOD/SN/MCO.08212345678902/IOD.BRU.SN/FF2*PLS ...
or Filed fare nr 2 + free text
PTA (max 180 characters )
Ticket to be issued at BRU by SN MCOnr with numeric airline code and check digit of the audit coupon Carrier code
Passenger and segment modifier 6. ER your BF and check if the hidden field
– SERVICING REQUEST DATA EXISTS *RQ – has been added. If not, you made a mistake and have to start again.
7. Do not forget to follow up the BF (e.g. add a RB). A response from the airline is mandatory! 8. Enter RQ.P1S2-4/TKI/SN*08212345678902 to register the segments as ticketed, else they
will not be included in your Galileo segments turnover!
DISPLAY: *RQ
CHANGE: only permitted before ET of the BF
RQ.1@followed by the whole PTA or TOD input. CANCEL: RQ.1@ enter
REVALIDATION
A Rebooking is a change of reservation that does not require the re-issue or exchange of the original ticket. The ticket must be „updated‟ to the new situation. This is called a Revalidation. The ticket-number remains the same.
It is only possible to revalidate a ticket when there is a change of: flight-number,
date of travel, status code or, flight-timings.
A revalidation is not allowed if there is a change in: fare, route, class of service, change fee, etc. Some airlines do not allow revalidations. In those cases a ticket needs to be exchanged or re-issued.
Request the E-ticketing Functionality Table in Ask Travelport for more information on e-ticketing.
KLM does allow revalidation.
Book the new flight(s) either in the original or a new Booking File. Cancel the old flight(s). The Booking File must then be end-transacted and redisplayed. (It is not necessary to have a filed fare in the Booking File for revalidation).
Before the revalidation request is made, the Electronic Ticket Record must be displayed. This is done by tabbing to the *HTE prompt or by direct entry *TE/0579900682602
The Electronic Ticket Record shows the original flights.
Once the Electronic Ticket Record is displayed, the revalidation input is made. TKRETS2/TN0749900682602/C2
TKRET Electronic ticket revalidation function identifier
S2 Booking File segment indicator and number (maximum one)
/ Mandatory separator
TN Ticket number indicator
074 9900 682602 Ticket number including airline numeric code (maximum one)
/ Mandatory separator
C2 Coupon indicator and number (maximum one)
If the Electronic Ticket Record is redisplayed, the new flight is shown. If multiple segments require revalidation, they must be done one at a time. To revalidate an infant ticket IN is input after TN e.g.
TKRETS2/TNIN1251672364099/C2
If required Not Valid Before and Not Valid After dates may be added to the input e.g. TKRETS3/TN1251672364097/C3/NVB12DEC/NVA16JAN
If the revalidation is not allowed, a failure message will appear:
With some airlines (E.g. LH, BD) the E-ticket will be revalidated automatically when the Booking has been changed. This will be done, even if the PNR is not entitled for revalidation (in case of Change Fees, etc). In these cases a ticket still needs to be exchanged, otherwise the passenger has to pay a Change Fee at the airport.
Error Responses:
NO BOOKING FILE RETREIVED - Revalidation inputs can only be made from a displayed Booking File.
ERROR - SEGMENT MUST BE PRESENT AND NOT OPEN/PAST-DATE/ NON-AIR - Revalidation cannot be performed from a definite flight to an open segment, or for past date segments or non-air segments.
END BOOKING FILE BEFORE TKR - Booking File must be end-transacted after new segments are changed or added.
ELECTRONIC TICKET NOT DISPLAYED - Electronic Ticket Record must be displayed when revalidation input is made.
UNABLE TO PROCESS ELECTRONIC REVALIDATION
ITINERARY NOT VALID FOR ETKT - Trying to revalidate to a carrier not in the booked segment. REVALIDATION REQUEST REJECTED - PLEASE CONTACT AIRLINE - Carrier has chosen to deny the revalidation request.
Exchange Ticketing:
If a revalidation is not allowed, an Exchange or Reissue needs to be done. More details on Exchange of an Electronic Ticket can be found in the syllabus of Exchange ticketing. This subject will be explained during the Advanced Ticketing Course.
DOCUMENT PRINTERS
LINKAGEDisplay linkage: HMLD (How is My Linkage Doing) Response:
1 2 3 4 5 3 6 7 3
1. GTID of your workstation.(GTID = Galileo Terminal Identification)
All terminal and printer GTIDS will be provided to you by your Galileo Account Executive upon installation
2. GTID of the ticket device.
3. Status of the device : U – Up / D – Down / B – Busy 4. Ticket Printer (T)
5. GTID of the itinerary device 6. Itinerary printer (I)
7. GTID of the MIR device (MIR = Machinable Interface Record = Back office/Accounting software)
Link the workstation to a printer (Help Me Link Machine)
HMLM printer gtidDI link to an itinerary printer
HMLM printer gtidDT link to a ticket printer
HMLMprinter gtidDS link to a satellite ticket printer
HMLM printer gtidDA link to a MIR device
Change status of Printer (Help Me Operate Machine) HMOM printer gtid –U change Printer status to Up
OTHER GALILEO PRODUCTS
E-Tracker
It is estimated that 4% of all air segments ticketed in the Galileo system remain unused after the date of travel. In these cases, the passenger may request a refund on the ticketed segment or exchange it for future travel. Galileo E-Tracker enables you to track and manage unused segments. The coupon status indicates whether or not the segment has been used. This data is stored in the airline system and not in the Galileo system. It can be retrieved using a *TE entry in Focalpoint, but the process of tracking unused segments is complicated and slow because different systems hold the necessary data.
E-Tracker gives you the ability to record and check all electronic tickets issued on the Galileo system. The current status of tickets may be displayed using extensive search and sort capabilities. You can void a ticket if required, and also produce a report in different forms such as Excel.
Galileo E-Tracker is accessed via: an internet browser, or
a toolbar button in Focalpoint, Viewpoint or Galileo Desktop Please contact your Galileo Account Manager for more information.
Carbon Tracker
Travel, and particularly air travel, is a significant emitter of carbon emissions and thus a major contributor to global warming. By taking a more responsible attitude to our travel behaviour we will able to cut emissions and slow down the effects of global warming. It will also help to reduce travel costs of corporations.
Carbon Tracker is a post-booking carbon emission reporting tool which provides Travel
Management Companies and Corporations the tools and data to effectively manage their carbon footprint. Carbon Tracker has been designed to help companies to reduce the CO2 emissions. It is an easy to use browser-based GUI and allows you to:
Compare your air selection against rail and car CO2 emission values Report on data in real time in PDF, CSV and Excel formats
Run and schedule reports as and when you choose
Carbon Tracker follows environmental standards set by the Department for Environment, Food and Rural Affairs – UK Government body (DEFRA) and Greenhouse Gas (GHG) Protocol.
QUICK REFERENCE
TICKETINGTMU1Z1/FS Ticket Modifier Update
IMUII Itinerary Modifier Update
TKP Print Ticket
TKP1 Print Ticket for Filed Fare 1
TKP1P3 Print Ticket for Filed Fare 1, Passenger 3 TRV/07433909561302 Void Ticket
CURRENCY & CONVERSION
FBT* Fare Build Table, currency information for all countries FBT*IT Currency information for Italy
FBT*EUR Currency information on the Euro FZIEUR Rate Of Exchange (ROE) for Euro FZINUC120.00EUR Convert NUC in EUR
FZSUSD Exchange Rate (BSR) for USD
FZSUSD250.00EUR Convert USD IN EUR
FZINUC50.00GBP/EUR Convert NUC via ROE to GBP and then via BSR to EUR FARE BUILD
FBC Start Manual Fare Build
FBCS1.4.6 Start Manual Fare Build for segment 1, 4 and 6. FBCP1.3 Start Manual Fare Build for passenger 1 and 3 FBUFB/C+BG/20K.... Fare Build Update in manual Fare Build
FBF File Manual Fare Build
FBFALL File Manual Fare Build for all passengers
*FB Redisplay active Manual Fare Build
*FB1 Open Manual Fare Build for Filed Fare 1
FBI Fare Build Ignore
LINKAGE & TKT NUMBERING
HMLD Help Me Link Display
HMTN/D Display TINS Table
HMLM Help Me Link Machine
HMOM Help Me Operate Machine
HMPR Help Me Print Report
HMPR/10SEP Help Me Print Report of 10 September
