KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL MEMORIES

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KNOWLEDGE MANAGEMENT

AND

ORGANIZATIONAL MEMORIES

Workshop Co-Chairs:

Rose DIENG-KUNTZ

INRIA, Sophia-Antipolis

and

Nada MATTA

Université de Technologie de Troyes

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Preface

Knowledge Management (KM) is one of the key progress factors in organizations. It involves explicit and persistent representation of knowledge of (geographically) dispersed groups of people in the organization, so as to improve the activities of the organization. Although KM is an issue in human resource management and enterprise organization beyond any specific technology questions, there are important aspects that can be supported or even enabled by intelligent information systems. Especially AI and related fields provide solutions for important parts of the overall KM problem.

Identification and analysis of a company's knowledge-intensive work processes (e.g., product design or strategic planning). Knowledge Engineering and Enterprise Modeling techniques can contribute to this topic. The analysis of information flow and involved knowledge sources allows to identify shortcomings of business processes, and to specify requirements on potential IT support.

In an organization, know-how may relate to problem solving expertise in functional disciplines, experiences of human resources, and project experiences in terms of project management issues, design technical issues and lessons learned. The coherent integration of this dispersed know-how in a corporation, aimed at enhancing its access and reuse, is called "corporate memory" or "organizational memory" (OM). It is regarded as the central prerequisite for IT support of Knowledge Management and is the means for knowledge conservation, distribution, and reuse. An OM enables organizationallearning and continuous process improvement.

Activities underlying knowledge management in an organization can comprise detection of needs, construction, distribution, use and maintenance of the corporate memory. It demands abilities to manage disparate know-how and heterogeneous viewpoints, to make it accessible and suitable for adequate members of the organization. When the organization knowledge is distributed onseveral experts and documents in different locations all over the world, the Internet or an Intranet inside the organization and World Wide Web (WWW) techniques can be a privileged means for acquisition, modelling, management of this distributed knowledge.

Examples of interesting topics for organizational memories are:

• Dimensions of knowledge management: organization, competence, methodology... • Enterprise modeling

• Artificial Intelligence methods or techniques for construction of computational corporate memories (knowledge bases, case bases, intelligent documentary systems, agent-based systems...)

• Business Intelligence Solutions for KM • Intranet Solutions for KM

• Document Management Solutions for KM • MultiMedia solutions for KM

• Content Management solutions for KM • Architectures for KM/OM systems

• Integration of formal and informal knowledge in KM/OM • Integration of knowledge from different groups in an organization

• Knowledge sharing between different groups in an organization (possibly via Internet/Intranet)

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• Cooperative (possibly Web-based) building, adaptation and evolution of a corporate memory • Building and Exploiting a Corporate Semantic Web

• Web-based repositories for sharable ontologies and reusable problem-solving methods • Web-based terminology servers

• Assessment of concrete applications for knowledge management • Case studies of building KM/OM in enterprises

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Workshop organizing committee

Jean-Paul Barthès

Université de Technologie de Compiègne BP 20529, F-60205 Compiègne

Tel +33 3 44 23 44 66, Fax +33 3 44 23 46 33 E-mail: Jean-Paul Barthes <barthes@utc.fr> Rose Dieng-Kuntz (co-chair)

INRIA Acacia Project, 2004 route des Lucioles, BP 93 06902 Sophia-Antipolis Cedex FRANCE

Phone: +33 4 92 38 78 10 , Fax: +33 4 92 38 77 83 E-mail: Rose.Dieng@sophia.inria.fr

Knut Hinkelmann

University of Applied Sciences Solothurn Riggenbachstrasse 16

CH-4600 Olten

Phone: +41-(0)62-286 00 80 Fax: +41-(0)62-296 65 01 Email: knut.hinkelmann@fhso.ch

Ann Macintosh

International Teledemocracy Centre Napier University

10 Colinton Road Edinburgh, EH10 5DT

Tel.: +44 (0) 131 455 2421 Fax: +44 (0) 131 455 2282 Email: A.Macintosh@napier.ac.uk

Nada Matta (co-chair)

Université de Technologie de Troyes (GSID/Tech-CICO) 12, rue Marie Curie BP. 2060,

10010 Troyes Cedex France Tel: (+33) 3 25 71 58 65

E-mail:nada.matta@univ-troyes.fr Ulrich Reimer

Swiss Life Information Systems Research Group Postfach CH-8022 Zurich, Switzerland

Phone: +41 1 7114061 Fax: +41 1 7116913 E-mail: Ulrich.Reimer@swisslife.ch Carla Simone

Department of Informatics, Systems and Communication University of Milano-Bicocca(Italy)

Phone: +39 011 6706736 Fax: +39 011 751603 E-mail: simone@di.unito.it

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Program committee

Mark Ackerman, University of California, Irvine (USA)

Hans Akkermans, Free University of Amsterdam, The Netherlands Richard Benjamins, Isoco, Spain

Joost Breuker, University of Amsterdam, the Netherlands John Debenham, University of Technology, (Sydney, Australia) John Domingue, Open University, (UK)

Jean-Louis Ermine, Tech-CICO, UTT (Paris, France) Jérôme Euzenat, INRIA Rhône-Alpes (Grenoble, France) Fabien Gandon, INRIA-Sophia-Antipolis (France) Tom Gruber, Intraspect (USA)

Robert Jasper (USA)

Gilles Kassel, LARIA, université d'Amiens (France) Myriam Lewkowicz, Tech-CICO, UTT (Troyes, France) Dirk Mahling, University of Pittsburgh (USA)

Frank Maurer, University of Calgary (Canada) Myriam Ribière (Motorola, France)

David G. Schwartz, Bar-Ilan University (Israel) Nigel Shadboldt, University of Southampton, UK Steffen Staab, University of Karlsruhe, (Germany) Rudi Studer, University of Karlsruhe, (Germany) Gertjan van Heijst, CIBIT (Utrecht, The Netherlands) Manuel Zacklad, Tech-CICO, UTT (Troyes, France)

Acknowledgements

We thank very much the members of the organization committee and of the program committee for their careful reviews of the 21 papers submitted. We also thank very much Sophie Honnorat (INRIA, Sophia-Antipolis) for her very efficient logistic support for the preparation of this manuscript and for the maintenance of the Web site of the workshops.

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TABLE OF CONTENTS

Enhancing Experience Management and Process Learning with Moderated Discourses: the indiGo approach

Klaus-Dieter Althoff , Ulrike Becker-Kornstaedt, Björn Decker, Andreas Klotz, Edda Leopold, Jörg Rech, Angi Voβ... 1

Inductive-Deductive Databases for Knowledge Management

Marcello Aragäo, Alvaro Fernandes ... 11

Traceability and knowledge modelling

Smain Bekhti, Nada Matta... 21

Knowledge Management Performance Index Considering Knowledge Cycle

Kun Chang Lee, Namho Chung, Soochoul Joung, Byung-uk Kang ... 29

Enterprise Modelling: A Declarative Approach for FBPML

Yun-Heh Chen-Burger, Austin Tate, Dave Robertson... 41

A Cooperative Approach to Corporate Memory Modeling

Jesualdo Tomas Fernandez Breis, Rodrigo Martinez-Béjar, Laura Maria Campoy-Gomez,

Fernando Martin Rubio ... 51

To supply organization views, suited to users: an approach to the design of organizational memories

J-Y.Fortier, Cormier, G.Kassel, C.Barry, C.Irastorza, S.Bruaux... 61

An Intellectual Genealogy Graph : Affording a Fine Prospect of Organizational Learning

Mitsuru Ikeda, Hiroyuki Tsumoto, Riichiro Mizoguchi... 71

Initiating Organizational Memories using Ontology Network Analysis

Yannis Kalfoglou, Harith Alani, Kieron O'Hara, Nigel Shadbolt ... 79

The PROMOTE Approach: Modelling Knowledge Management Processes to describe organizational knowledge systems

Dimitris Karagiannis, Robert Woitsch ... 91

Continuous capitalisation of design knowledge

Nada Matta, Benoit Eynard, Lionel Roucoules, Marc Lemercier ... 99

Developing an Intranet-based Knowledge Management Framework in a Consulting Firm: a Conceptual Model and its Implementation

Reena Sarkar, Somprakash Bandyopadhyay ... 109

A political model of co-operative production of knowledge in design process: the Shared Medical File (SMF)

Eddie Soulier, Corinne Grenier ... 117

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PROGRAM

Monday, July 22nd

8:45 Introduction (Rose Dieng-Kuntz, Nada Matta)

SESSION I: Enterprise modelling and Organizational Learning

9:00 to 9h30

An Intellectual Genealogy Graph : Affording a Fine Prospect of Organizational Learning

Mitsuru Ikeda, Hiroyuki Tsumoto, Riichiro Mizoguchi 9:30 to 10:00

Enterprise Modelling: A Declarative Approach for FBPML

Yun-Heh Chen-Burger, Austin Tate, Dave Robertson

10:00 to 10:20

Morning refreshments

SESSION II: Ontologies and Documents

10:20 to 10:50

Initiating Organizational Memories using Ontology Network Analysis

Yannis Kalfoglou, Harith Alani, Kieron O'Hara, Nigel Shadbolt 10:50 to 11:20

To supply organization views, suited to users: an approach to the design of organizational memories

J-Y.Fortier, Cormier, G.Kassel, C.Barry, C.Irastorza, S.Bruaux 11:20 to 11:50

Enhancing Experience Management and Process Learning with Moderated Discourses: the indiGo approach

Klaus-Dieter Althoff , Ulrike Becker-Kornstaedt, Björn Decker, Andreas Klotz, Edda Leopold, Jörg Rech, Angi Voβ 11:50 to 12:20

Knowledge Management Performance Index Considering Knowledge Cycle

Kun Chang Lee, Namho Chung, Soochoul Joung, Byung-uk Kang

12:20 to 14:00 Lunch

SESSION III: Knowledge Models

14:00 to 14:30

The PROMOTE Approach: Modelling Knowledge Management Processes to describe organizational knowledge systems

Dimitris Karagiannis, Robert Woitsch 14:30 to 15:00

Continuous capitalisation of design knowledge

Nada Matta, Benoit Eynard, Lionel Roucoules, Marc Lemercier 15:00 to 15:30

Traceability and knowledge modelling

Smain Bekhti, Nada Matta

15:30 to 15:50

Afternoon refreshments

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SESSION IV: Cooperative Approaches

15:50 to 16:20

A political model of co-operative production of knowledge in design process: the Shared Medical File (SMF)

Eddie Soulier, Corinne Grenier 16:20 to 16:50

A Cooperative Approach to Corporate Memory Modeling

Jesualdo Tomas Fernandez Breis, Rodrigo Martinez-Béjar, Laura Maria Campoy-Gomez, Fernando Martin Rubio

SESSION V: Databases

16:50 to 17:20

Inductive-Deductive Databases for Knowledge Management

Marcello Aragäo, Alvaro Fernandes

SESSION VI: Applications

17:20 to 17:50

Developing an Intranet-based Knowledge Management Framework in a Consulting Firm: a Conceptual Model and its Implementation

Reena Sarkar, Somprakash Bandyopadhyay

17:50 to 18:30 Final discussions

Figure

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References