This article is based on real

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for more articles like this. 70 75 80 85 90 95 100 105 110 115

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2012 2011 2010 FIG. 1 — PERIODIC EXAMS CHECKUP (D0120)

TABLE 1

2012 92 89 91 89 91 89 85 90 75 84

2011 96 91 107 95 99 105 94 107 90 93 94 96

2010 99 93 111 102 96 107 97 104 94 96 98 100

Data Source: Sikka Software Corporation: Sikka Software collects only rollup and summaries for limited benchmarking without any identifiers. Refer to EULA and Privacy Policy for more information. B Y V I J A Y S I K K A ,

P R E S I D E N T A N D C E O S I K K A S O F T W A R E C O R P O R A T I O N

T

his article is based on real time HIPAA compliant sum-mary and benchmarking data for thousands of practices and shows the trends in 2012. There has been no comparable work done in the past that uses the real time benchmarking described here. For more information please go to: www.Patients-Now.sikkasoft.com

Dentists are most interested in know-ing about the followknow-ing numbers in the United States. Of the 8,500 opt-in installa-tions that we have been tracking the most clicked key performance indicators were the following.

TOP TEN KPI’S PROVIDED BY SIKKA SOFTWARE CORPORATION:

Key performance indicators (KPI’s) are a way to gauge how a business is doing. 1. Accounts Receivable Vital Signs 2. Gross Production by Provider 3. Adjusted Production by Provider 4. Practice Vital Signs

5. Adult Prophy Recall 6. New Patients

7. Insurance Claim Aging 8. Patient General Analysis 9. Fees in My Region

10. Number of New Patients by

KEY

PERFORMANCE

INDICATORS (KPIs)

IN A DENTAL PRACTICE

WHAT YOU

NEED TO KNOW

ABOUT HOW

PRACTICES IN

THE UNITED

STATES ARE

DOING

OVERVIEW

Let’s look at some individual data points. The following chart shows Periodic exams during the years 2010 to 2012

The table shows the average number of periodic exams per practice by year and month. For 2012 the numbers seem to be going lower. In 2011, the average for the year is 97.25 and for 2010 average is 99.75.

(D0120) This refers to an evaluation on a patient of record who has already had a comprehensive oral ex-amination or previous periodic oral examina-tion within a period of 30 months

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FIG. 2 — NUMBER OF PATIENTS SEEN, 2010-2012 90 95 100 105 110 115 120 125

2012 2011 2010

Data Source: Sikka Software Corporation

FIG. 3 — TREATMENT PLAN DATA AND ANALYSIS FOR 2010 TO 2012

$- $10,000.00 $20,000.00 $30,000.00 $40,000.00 $50,000.00 $60,000.00 $70,000.00

2012 2011 2010

Data Source: Sikka Software Corporation Sikka Software collects only rollup and summaries for limited benchmarking without any identifiers. Refer to EULA and Privacy Policy for more information.

The monthly average for the number of patients seen is an important number for practices to know and un-derstand. For a practice, the month-to-month number will differ due to different variables that are associ-ated with running a dental practice. For 2012, we can see the data is on target to surpass the yearly monthly average of: 2010 = 105.5 and in 2011 = 104.1.

TABLE 2

2012 109 104 109 104 110 105 104 115 94 110

2011 103 99 116 102 104 111 96 115 97 101 103 103

2010 103 99 119 108 101 113 102 111 101 101 105 104

The way we calculate the treatment plan is as fol-lows: Current month treat-ment planned – last month treatment plan + current gross production

THE MONTHLY AVERAGE PER YEAR: 2007= $22,744.67 2008= $17,232.51 2009= $21,875.66 2010= $26,844.75 2011= $40,515.70 2012= $43,955.93 TABLE 3

2012 $38,951.95 $39,669.25 $40,895.78 $40,308.84 $43,654.21 $39,662.26 $42,068.74 $47,090.45 $44,990.82 $62,266.96

2011 $35,228.86 $41,590.40 $38,713.90 $27,222.24 $51,411.41 $56,632.96 $29,562.50 $37,663.54 $45,879.08 $34,747.45 $31,321.78 $56,214.29

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TABLE 3 — THE AVERAGE LOW END AND HIGH END PRICE POINTS FOR A CROWN - PORCELAIN/NOBLE IN THE UNITED STATES: CROWN - PORCELAIN/NOBLE

All States Low End Average Price: $705 All States High End Average Price: $1,861

ID Price City State Zip Code Median family income

Median household

income Home Price

Crown - Porcelain/Noble $699 Marty SD 57361 23,750 18,750 36,745

Crown - Porcelain/Noble $700 Tatum SC 29594 30,000 21,750 40,586

Crown - Porcelain/Noble $705 Onala SD 57466 40,000 30,625 19,466

Crown - Porcelain/Noble $705 Seneca SD 57473 23,750 18,750 52,820

Crown - Porcelain/Noble $705 Wanblee SD 57577 41,808 27,004 55,417

Crown - Porcelain/Noble $706 Vermillion SD 57069 40,109 22,572 11,889

Crown - Porcelain/Noble $706 Hulbert OK 74441 37,496 16,381 88,237

Crown - Porcelain/Noble $707 Clifton TN 38425 35,000 22,500 80,478

Crown - Porcelain/Noble $709 Ducktown TN 37326 27,045 18,125 91,037

Average: $705 $33,218 $19,321 $64,742

Crown - Porcelain/Noble $1,812 Chappaqua NY 10514 222,874 173,368 1,048,354

Crown - Porcelain/Noble $1,813 Anchorage AL 99510 63,682 55,546 267,300

Crown - Porcelain/Noble $1,814 Chevy Chase MD 20825 167,790 160,311 962,008

Crown - Porcelain/Noble $1,829 Old Westbury NY 11568 206,002 163,046 969,815

Crown - Porcelain/Noble $1,838 Juneau AL 99850 70,284 62,034 170,500

Crown - Porcelain/Noble $1,869 Scarsdale NY 10583 248,624 122,234 1,522,918

Crown - Porcelain/Noble $1,878 Chevy Chase MD 20815 185,686 126,498 761,269

Crown - Porcelain/Noble $1,936 Bellrose NY 11426 110,404 100,263 607,589

Crown - Porcelain/Noble $1,956 Ketchikan AL 99950 52,529 44,807 80,716

Average: $1,861 $147,542 $112,012 $710,052 120 100 80 60 40 20 0

Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Months

In %

2011-12 2010-11 November 19, 2012 © Sikka Software Corporation

COMPREHENSIVE EXAMS TO NEW PATIENTS

100 80 60 40 20 0

In %

2011-12 2010-11

DOCTORS NET PRODUCTION TO SCHEDULED PRODUCTION

November 19, 2012 © Sikka Software Corporation November 19, 2012 © Sikka Software Corporation Comprehensive exams to new patients is on

a slight uptick compared to the year before. This is a good sign.

Doctor’s net production to scheduled production took a dive beginning of this year and has consistently tracked below the 2011 numbers. The reason probably is more patients cancelling at the last moment.

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120 100 80 60 40 20 0

In %

2011-12 2010-11

November 19, 2012

RATIO OF 3 MONTHS TREATMENT ACCEPTANCE

5 4 3 2 1 0

Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct

Months

In %

2011-12 2010-11 © Sikka Software Corporation

November 19, 2012

TOTAL TEETH TREATED WITH LAA

5 4 3 2 1 0

Months

In %

2011-12 2010-11

November 19, 2012 4381 10 8 6 4 2 0

Months

In %

2011-12 2010-11

November 19, 2012

PERIODONTAL MAINTENANCE Ratio of 3 month treatment acceptance took a dive in

the month of October. This is particularly alarming. The number of patients reappointed to hygienists is a staying the same.

Locally applied antimicrobials are seeing a decline this year compared to last year. The last three months have seen some stability and num-bers finally tracking the averages from last year.

Periodontal maintenance was tracking higher through the first half of the year, as well as October. 2000 1500 1000 500 0

In %

2011-12 2010-11

November 19, 2012

GROSS PRODUCTION PER COMPREHENSIVE EXAMS

200 150 100 50 0

Months

In %

2011-12 2010-11

DOCTORS NET PRODUCTION PER HOUR

November 19, 2012 © Sikka Software Corporation November 19, 2012 © Sikka Software Corporation

November 19, 2012 © Sikka Software Corporation November 19, 2012 © Sikka Software Corporation Gross production per comprehensive exam is slightly

higher than 2011. That is a silver lining to the dark clouds. This means that there is more being diagnosed by dentists and more being accepted by patients.

Dentists are spending their chair side time very ef-fectively. The net production per hour this year has consistently outperformed that of the last year.

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400 300 200 100 0

Months

In %

2011-12 2010-11

GROSS PRODUCTION PER VISIT

80 60 40 20 0

In %

2011-12 2010-11

X-RAYS TO COMPREHENSIVE EXAMS

50 40 30 20 10 0

In %

2011-12 2010-11

# OF PATIENTS REAPPOINTED TO HYGIENIST

120 100 80 60 40 20 0

In %

2011-12 2010-11

RECALL EFFECTIVENESS

The gross production per visit is tracking at the same

level as last year. X-rays to comprehensive exams is an indicator that more diagnosis is being done. In the last couple of months there has been an increase in X-rays to comprehensive exams.

Number of patients reappointed to hygienist was tracking higher throughout this year compared to the previous year.

Recall effectiveness is an important component of success-ful dental practice. This shows that of the patients who are being scheduled for recalls what percentage are showing up. A higher than 100% indicates that the new patients are coming into the recall program.

120 100 80 60 40 20 0

In %

2011-12 2010-11

NEW PATIENTS TO PATIENT VISITS

80 60 40 20 0

In $

2011-12 2010-11

HYGIENE NET PRODUCTION PER HOUR

November 19, 2012 © Sikka Software Corporation November 19, 2012 © Sikka Software Corporation Patients reappointed to patients visited shows a

slight decrease in the current year compared to the previous year.

Hygiene net production per hour is increasing and that is an awesome growth opportunity for practices..

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3.5 3 2.5 2 1.5 1 0.5 0

In #

2011-12 2010-11

TOTAL DIRECT RESTORATIONS TO COMPREHENSIVE EXAMS

1 0.8 0.6 0.4 0.2 0

In #

2011-12 2010-11

TOTAL INDIRECT RESTORATIONS TO COMPREHENSIVE EXAMS

2000 1500 1000 500 0

Months

In $

November 19, 2012

DOCTORS AVERAGE DAILY NET PRODUCTION

SIKKA SOFTWARE CORPORATION

Total direct restorations to comprehensive ex-ams is an indicator of generally 100% insurance covered procedures such as filling, etc. These numbers are tracking similar to the last year.

Total indirect restorations to comprehensive exams is tracking similar to the last year.

Doctor’s average daily net production is up. This is consistent with what we saw elsewhere.

VIJAY SIKKA is the President and Chief Executive Officer of the 8-year-old Sikka Software Corporation. Under Vijay’s leadership, Sikka Software Corporation has become the premier cloud based business analytics and Optimization Company and a SAAS based market leader for dental industry in the United States. Sikka Software Corporation is experiencing strong growth and will be looking for investments to fund that growth.

Vijay is a healthcare informatics expert with more than 20 years of software development and quality experience including large scale projects with National Institutes of Health, Glaxo Smith Kline, Roche and UCSF affiliates. In 1996, Vijay founded IBrain Software, Inc., a business intelligence company, and served as its CEO until its acquisition in 1998 by Entigen Corporation, that later became part of Roche. Vijay’s book, Maximizing ROI in Software Development, was published in 2004 by Taylor and Francis International and is available for purchase from Amazon and other book stores in hardcopy and for eBook readers.

For more information please visit www. PatientsNow.sikkasoft.com. PatientsNow® is a secure app that allows Doctors or Practice Administrators to schedule open appointments and communicate with patients via e-email, call and text messages all on your mobile phone.