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MAD
MICROSOFT ABBREVIATION
VIEW.
Find the latest abbreviations
at www.resourceit.net/MAD
#
3PI (1)
Third Party Installer
Using Microsoft Installer Package (MSI) to install third party programs onto computers on the network.
3PI (2)
Third Party Integrator
A company other than the OEM Customer that creates an image on the OEM Customer’s behalf. An integrator can only distribute product back to the OEM Customer.
3PL
Third Party Logistics Provider
A firm that provides service to its customers of outsourced (or “third party”) logistics services for part, or all of their supply chain management functions.
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ABC
Activity Based Costing
This costing model assigns the cost of all activities used in the production of a product proportionally across each item produced.
ABM
Activity Based Management
Identify and manage costs using ABC.ACL
Access Control List
A list of permissions and the actions allowable to objects or users.
ACT
Application Compatibility Toolkit
Allows customers to understand their application compatibility situation by identifying which applications are compatible with the Windows Operating System and which applications require further testing.
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AD
Active Directory
Used to store network, domain and user information and used by computer administrators to manage files, user permissions and accounts.
ADDS
Active Directory Domain Services
Stores directory data and manages communication between users and domains, including user logon processes, authentication, and directory searches.
ADFS
Azure Directory Federation Services
Simplifies access to systems and applications using a claims-based access.
ADR
Authorised Device Reseller
A business that has been given approval to sell Microsoft devices.
AE (1)
Academic Edition
Microsoft software offered at a discounted price for qualifying educational and academic organisations.
AE (2)
Architect Evangelist
A technical consultant working in the Microsoft Developer & Platform Evangelism (DPE) group who helps customers and partners build solutions on the newest technologies.
AER
Authorised Education Reseller
An organisation authorised to sell Microsoft products at academic prices to qualified educational users.
AIM
APO Implementation Management Initiative
A way to license Application Platform products across an organisation.AMS
Account Management Specialists
Job title within Microsoft for someone who has specific account management skills in a particular market, product or solution area.
APA
Application Platform Agreement
Original term used to describe a licensing agreement, now superseded by EAP and ECI (see definitions).
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APAC
Asia and Pacific Region
API
Application Programming Interface
A specification that allows different programs to exchange information and communicate with each other.
APIPA
Automatic Private IP Addressing
A way for DHCP clients to obtain IP addresses if the DHCP server is not available.
APM
Academic Programme Manager
Job title within Microsoft for someone who owns or manages programmes within the Education sector.
APO (1)
Advanced Planning & Optimisation
Tools used by Enterprise Resource Planning (ERP) specialists to plan/optimise supply chains.
APO (2)
Application Platform Optimisation
A framework provided by Microsoft that you can use to align your applications with business processes and objectives. It covers Developer and SQL solutions.
AR
Authorised Replicator
A Microsoft reseller who can provide authorised copies of some products on CD to OEM partners and System Builders.
ARK
Authorised Replicator Kit
Tools used by an Authorised Replicator.ASP
Active Server Pages
Program that runs on a web server and provides dynamically generated HTML pages for the client. Superseded by ASP.net.
ASR
Azure Site Recovery
Cloud-based disaster recovery service for critical IT data and systems.
ATG
Accessible Technology Group
Virtual group within Microsoft that focuses on working to make technology accessible to all types of people, regardless of age, environment or requirement.
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ATS
Account Technical Specialist
A job title for a technical specialist within the Account Team Unit (ATU) in the Enterprise & Partner Group (EPG). They support Business Managers in working with Enterprise customers.
ATU
Account Team Unit
The team in the Enterprise Partner Group (EPG) responsible for managing the commercial relationship with Enterprise customers. It is divided into vertical sectors (i.e. Finance, Retail, Communications).
AUB
All Up Business
A phrase used within Microsoft to refer to the whole business from top to bottom.
AX
Axapta
An Enterprise Resource Planning (ERP) product purchased by Microsoft and now integrated into the Microsoft Dynamics family.
B
B2B
Business to Business
A term used referring to a business that is conducted between companies, rather than between a company and individual consumers.
B2C
Business to Consumer
A term used for describing a business model that seeks to sell its products or services direct to Consumers rather than direct to other businesses.
BAD
Business Applications Division
Name changed to Microsoft Business Solutions (Dynamics).
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BANT
Budget, Authority, Need, Timescale
A method of qualifying a sales opportunity. B = Budget available or at least under discussion A = Individual holds the authority to decide N = A recognised need/business driver for the solution T = Realistic timescale exists for customer decision makingBCS
Business Connectivity Services
A set of services and features that allows SharePoint to connect to external data (replaces the Business data catalogue).
BDA
Business Decision Appliance
A complete pre-configured, tuned BI solution that integrates hardware, software, and support. Includes SQL Server, SharePoint and PowerPivot for SharePoint.
BDM (1)
Business Decision Maker
Person who views investment requirements at a high level and makes the decision on what is required to support the business goals and usually the person who controls the budget and ultimately signs off on funding.
BDM (2)
Business Development Manager
Responsible for establishing strategic business development initiatives that drive growth through product expansion, partnerships and alliances. Identifies new business opportunities and creates appropriate business plans.
BDW
Business Decision Warehouse
Also known as a data warehouse (DW).BG
Business Group
Colloquially called BGs, these are the product teams that sit within the Marketing and Operations. Examples include: Windows, Server & Tools, Information Worker.
BI
Business Intelligence
Turning data into information and making it accessible to the right people at the right time through smart tools.
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BIDS
Business Intelligence Development Studio
A development toolkit provided by Microsoft for developing BI solutions. Replaced by SQL Server 2012.BIF
Business Investment Funds
Funds that Microsoft makes available to support the adoption / deployment of technology with a customer. Provided on an exception basis only. Typically used to support a pilot or proof of concept for new technologies or in highly competitive scenarios.
BISM
Business Intelligence Semantic Model
The use of SQL Server Analysis Services 2012 plus PowerPivot to develop BI solutions.
BITS
Background Intelligent Transfer Service
A data transfer tool used for example in Microsoft update services where BITS uses idle bandwidth to transfer data and updates.BIX
Business Intelligence eXperience
Refers to the Business Intelligence Experience Workshop that Microsoft runs.
BLOB
Binary Large Objects
A data type used in programming that can hold a large amount of data - especially useful for storing images, audio and multimedia data.
BM
Business Manager
An account manager, typically within the Account Team Unit (ATU) responsible for the commercial relationship between Microsoft and a selected number of customer accounts.
BMO
Business and Marketing Organisation or Officer
The division in Microsoft which the Business Groups (BGs), and product managers in the subsidiary report into. It is also responsible for managing marketing and PR activities for other groups.BOF
Beginning of File
In computer programming, this indicates that the current record position is before the first record in a Record set object.
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BOM
Bill of Materials
All of the marketing assets available to be used by Microsoft or Partners with customers in the context of a campaign.
BPO
Business Planning Organisation
An internal Microsoft phrase that refers to a virtual team who conduct comprehensive business plans specific to driving increased growth, profitability or market share of a particular product, solution or service.
BPOS
Business Productivity Online Suite
Microsoft’s first release of online messaging and collaboration tools, delivered through a subscription service. Replaced by Office 365.
BPR
Business Process Review
An activity undertaken by a business to ensure that it is operating in the most efficient manner.
BREP
Business Ready Enhancement Plan
A maintenance plan available to customers of Microsoft Dynamics AX, Microsoft C5, Microsoft Dynamics CRM, Microsoft Dynamics GP, Microsoft Dynamics Mobile, Microsoft Dynamics NAV and Microsoft Dynamics SL worldwide.
BTS
BizTalk Server
Microsoft technology used to integrate disparate applications and set up communications between different systems.
BTW
By The Way
BVPS
Business Value Planning Services
A component of Microsoft’s Packaged Service benefits offered to customers who signed up to specific types of licensing agreements. Consultancy days were provided by partners and fees reclaimable from Microsoft. This is now retired.
BYOD
Bring Your Own Device
Policy of permitting employees to bring personally owned devices into workplace.
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C
CA
Corporate Accounts
The name given to the sales team that manages the commercial relationship between Microsoft and customers that are managed within the ‘Small & Midmarket Solutions and Partners’ (SMS&P) group.
CAB
Corporate Application Builders
Partners developing apps on Microsoft Azure for corporates.
CAH
Cloud Activation Hub
A hub of information for Cloud partners.
CAL
Client Access Licence
A licence that entitles an individual user to access specific software. See Core CAL and ECAL.
CAM (1)
Corporate Account Managed
A segmentation term for customers directly managed by Microsoft within a certain part of the Corporate Accounts team.
CAM (2)
Channel Audience Manager
The person responsible for the business planning and marketing activity within the Medium Business channel (could be aligned to a specific market sector).
CAM-E
Corporate Account Managed - EPG (was CFAM)
A segmentation term for Enterprise customers directly managed by Microsoft within the Enterprise part of the Corporate Accounts team.CAM-S
Corporate Account Managed - SMS&P (was CIAM)
A segmentation term for SMS&P customers directly managed by Microsoft within the SMS&P part of the Corporate Accounts team.CASA
Campus and Schools Agreement
A program that offers discount to students at various stages of education on Microsoft products and software.
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CBT
Computer Based Training
Delivery of online training. CBT usually refers to software specifically written for training.
CC (1)
Call Centre
A centralised office for sending / receiving large volume of phone calls either for telemarketing or for customer management.
CC (2)
Customer Care
A module available with Microsoft Dynamics CRM.
CC (3)
Cost Centre
A finance code that a department’s expenses can be tracked to. Each cost centre has a budget for annual expenses; hardware upgrades; training etc.
CCG
Consumer Channels Group
Formed in early 2011, it brings together Microsoft’s retail, mobile operator and distribution teams into one group - focused on Windows, Windows Phone, Office and Xbox.
CCP
Compliance Checking Programme
A programme run by Microsoft a number of years ago to help customers make decisions about upgrades. Now retired.
CDM
Channel Development Manager
A marketing person responsible for working with partners on marketing and incentive opportunities.
CE
Central Europe
In Microsoft terms this would be used to describe the group of countries specific to this area of the globe.
CEBP
Communications Enabled Business Process
The ability to embed unified communications capabilities such as email, instant messaging, telephony, video, conferencing, and application sharing into day-to-day business processes and line of business applications.CED
Contract End Date
CEE
Central Eastern Europe
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CEO
Chief Executive Officer
CFAM
Corporate Field Account Managed
Corporate accounts managed by a field sales team within Microsoft. The customer accounts managed can vary on an annual basis.
CFI
Continuous Fiscal Improvement
Strategy to achieve growth and increased profitability year on year.
Channel9
Channel 9
A website providing information on emerging Microsoft products and technologies via videos, blogs, hands on labs, code samples and free technical training.
CHIP
Channel Incentive Programme
A localised incentive programme for the partner channel (Disti, resellers, SI, LAR) that provides marketing support and funding to drive additional sales. Commitments to drive and report against licences sold or influenced count towards the cash incentives available. CHIP is only available to partners who meet specific qualification criteria.
CIAM (1)
Corporate Internal Account Managed
Corporate accounts managed by an internally based Microsoft sales team. The customer accounts managed can vary on an annual basis.
CIAM (2)
Customer Inside Account Managed
A customer supported by an office-based account manager via phone / email.
CIE
Customer Immersion Experience
A facilitated hands-on environment, based at a Microsoft Office, where business and IT decision makers test drive Microsoft technologies including Office 365, Office, Exchange, SharePoint, Lync, Project, Visio, Windows, Windows Phone, Dynamics CRM and System Center.
CIL
Comments In Line
Comments inserted within the text that they refer to.
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CIO
Chief Information Officer
CIM
Common Information Model
An open standard that defines how information can be shared.
CLM
Customer Lifecycle Management
The progression of steps a partner goes through to build and maintain customer loyalty, ensuring that customers consume software benefits and partner services, and renew their licensing agreement in years to come. CLM is a best practice methodology.
CLT
Call Logging Tool
Call logging involves collecting phone call data, analysing the data and then reporting back on performance.
CM
Content Management
The set of processes and technologies that support the collection, managing, and publishing of information in any form or medium.
CMG
Central Marketing Group
The group responsible for co-ordinating marketing activity across customers and partners. It is joined to the Consumer Channels Group (CCG).
CMO
Central Marketing Organisation
Group responsible for co-ordinating marketing activities.
CMS
Content Management System
The tools and technologies that help collect, manage and publish information in any format.
COA
Certificate of Authenticity
A certificate that proves the software it is attached to is a legal copy.
COB
Close of Business
End of the working day.COGS
Costs of Goods Sold
The original purchase cost of the products that were later sold.
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COO (1)
Country of Origin
Where something comes from.COO (2)
Chief Operating Officer
COP
Close of Play
End of the working day.Core CAL
Core Client Access Licence
Provides users of certain Microsoft technologies the right to access, and use, essential software capabilities that all users need. (see ECAL)
CoreIO
Core Infrastructure Optimisation
A structured process to help customers and partners optimise their IT environments. Refers to the technology products, platform and tools that will provide maximum IT performance for a business.
COS
Conditions of Satisfaction
A set of statements designed to measure the health of the business relationship between Microsoft and its managed partner / customer community. They are recorded and monitored within individual business plans.
CP (1)
Cardinal Place
Microsoft UK’s London Office at 80-100 Victoria Street.
CP (2)
Core Product
Refers to the core product within a specific technology solution.
CPE
Customer Partner Experience
A set of measures and targets supported by specific activities that enable Microsoft to assess how customers and partners perceive the solutions and services Microsoft provides. See also COS.
CPLS
Certified Partner for Learning Solutions
Partners authorised by Microsoft to deliver Microsoft training using Microsoft Official Curriculum materials (MOC).
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CPM
Customer Programme Manager
Microsoft job role for someone who owns a specific programme or initiative.
CPP
Cloud Partner Profitability
Profitability calculator for partners selling Microsoft cloud.
CPR
Compete/Competitive Practice Recruiter (was SCDM)
A channel development manager focused on identifying potential new partners from competitive practices.CPS
Customer Price Sheet
A quotation provided to an end customer. In Microsoft terms the LAR’s have price sheets related to the licensing costs of software.
CPWEB
Channel Partner Web
Now almost distinct term used for describing a Microsoft partner that focuses on web development.
CRC (1)
Cyclical Redundancy Check
An algorithm used in computing to check errors.
CRC (2)
Custom Recovery CD
A CD provided by the seller to enable a customer to reinstall purchased software.
CRM
Customer Relationship Management
The process of managing an organisation’s interactions with its customers, partners, employees and external agencies in order to create increased customer loyalty and satisfaction.
CRMOL
Customer Relationship Management Online
A Microsoft Dynamics Software-as-a-Service (SAAS) solution that offers customer relationship solutions.CS
Commerce Server
An e-commerce platform for B2B and B2C e-commerce solutions. The last MS version was Commerce Server 2009 - now transitioned to Ascentium.
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CSA
Competitive Sales Assistance
A way to request help in a sale against a technology that is competitive to Microsoft. Obtained internally at Microsoft from ‘get help’ or by partners from the partner presales and advisory services included in MPN benefits.
CSF
Critical Success Factor
A measurement or indicator that is vital for a strategy to succeed.
CSG
Contingent Staffing Group
Contractors employed by an agency to work at, or on behalf of Microsoft.
CSP
Cloud Solution Provider
Agreement that allows partners to sell Microsoft cloud services along with their own offerings and services.
CSS (1)
Cascading Style Sheets
A set of rules that form a style sheet that describes how an XML web document can be laid out.
CSS (2)
Customer Service & Support Group
Business group dedicated to providing customers with assistance on Microsoft products and services.CSV
Cloud Service Vendor
Organisations that create business applications available through cloud computing environments.
CTM
Corporate Territory Managed
Partners that are segmented by their regional area and provided with a local Territory Manager to contribute to management and success of the relationship.
CTO
Chief Technology Officer
CTP
Community Technology Preview
A community technology preview released by Microsoft to get feedback on current development.
CUP
Competitive Upgrade Advantage
An upgrade licence - no longer available.A
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CxO
Chief ‘x’ Officer
A generic term to describe board level executives e.g. CEO, CTO, CIO.
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DAM
Distribution Account Manager
An account manager in SMS&P tasked with managing distribution partners.
DB
Database
A collection of data records and files including multimedia data.
DBA
Database Administrator/Analyst
Technical engineer responsible for database development.
DBCC
Database Consistency Check
A process in SQL that allows it to check for file structure errors in the database.
DBMS
Database Management System
An application that manages the data in a database providing reporting; querying and the adding and updating of data.
DCOM
Distributed Component Object Model
A Microsoft technology that provides the instructions for software to ‘talk’ across networked computers.DCR
Design Change Request
A document requesting a change to be made - a change of process or a change to the way a piece of software works.
DCS
Data Center Services
Support the projects and operation of the Datacenter.
DDC
Dynamic Datacentre
A combination of automation, control and resource management software. See the DDC Toolkit for hosters which helps you create public or private cloud infrastructures.
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DDI
Direct Dialing In
Direct dial, rather than switchboard, telephone number (typically landline).
DDK
Driver Development Kit
A set of software tools that can be provided to third parties to write new drivers for hardware and software to ‘talk’ together (similar to API and SDK).
DDPS
Desktop Deployment Planning Services
A paid consultancy offering that can be delivered by partners for Microsoft to customers who have Software Assurance (SA) benefits included within their licensing agreement. Specific to delivery of desktop solutions projects.
DEV
Developer Division
The Business Group engaged in Application development.
DFM
Design for Manufacturability
The process of designing a product so that it is easy to manufacture.
DHCP
Dynamic Host Configuration Protocol
Provides a centralised list of devices with IP addresses on a network.
DIP
Document Information Panel
A Microsoft Office InfoPath form that is hosted and displayed within a document.
DISTI
Distributor
An organisation authorised by Microsoft to sell Open software licences to end customers and channel resellers.
DL
Distribution List
A list of people or an email group to send relevant information to.
DLL
Dynamic Link Library
Library file containing a set of procedures and/or drivers that are referenced and executed by a program.
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DNS (1)
Digital Nervous System
A phrase from Bill Gate’s 1999 book ‘Business at the Speed of Thought’.
DNS (2)
Domain Name System
A naming system for sites on the internet which maps the domain name e.g. Microsoft.com to its IP address.
DOS
Disk Operating System
A set of programs that help to control hardware and software.
DPE
Developer Platform Evangelism
A division in Microsoft that is responsible for driving adoption of, and development on, the latest platform technologies.
DPoR
Digital Partner of Record
Customer to designate a Partner as the partner of record for cloud solutions.
DPPM
Defective parts per million
A calculation used in the six sigma process.DPS
Deployment Planning Services
Provides customers with access to qualified partners for the delivery.
DRA
Data Recovery Agent
Accounts that are able to decrypt Bitlocker protected drives by using smart card certificates and public keys.
DRP
Distribution Requirements Planning
Ensuring that the right goods are at the right location at the right time.
DTS
Data Transformation Services – SQL Server
A set of automation tools in SQL to allow the loading of files/ data into a database.DW
Data Warehouse
A database built to support analysis and reporting.
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DX
Developer Experience
A Microsoft business unit responsible for promoting Microsoft developer platform products and technologies to developers in leading edge and high-profile companies. Formally known as the Developer and Platform Evangelism (DPE) team.
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E2E
Edge-to-Edge Hologram
A volume licensing program for large organisations that have 250 or more desktop computers. The program provides a simple, flexible, and affordable way to buy the latest Microsoft software products.
EA
Enterprise Agreement(s)
A Microsoft licensing programme only available through the Large Account Reseller (LAR) community and designed for larger organisations (c.250 seats plus) who wish to license their entire desktop estate. It provides volume discounts, provisions for on-premise and cloud, and includes Software Assurance.
EAP
Enrolment for Application Platform
A licensing programme that covers SQL Server 2012, Visual Studio, BizTalk Server and SharePoint Services.EAS
Enterprise Agreement Subscription
Payment process assigned to an Enterprise Licensing Agreement. Now retired.EBC
Executive Briefing Centre
On-site Microsoft facility that delivers world class briefings to Enterprise customers and partners. It focuses on driving discussion and action for IT strategy, and building strategic business relationships with customers.
ECAL
Enterprise Client Access Licence (suite)
A licence that authorises you to connect devices or users to Microsoft Servers. An ECAL provides access to the enterprise editions of the following servers: Windows, Exchange, SharePoint, Lync, System Center and Forefront.
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ECI
Enrolment for Core Infrastructure
A specialised licensing agreement that covers Windows Server and System Center 2012.
ECN
Engineering Change Notification
A document which records or authorises a change to a specific design.
ECOIT
Enterprise Customer Opportunity Information Tool
A database held by Microsoft. The data contained within it helps to identify the propensity to buy, or upgrade to, new technology of an Enterprise customer.ECR
Engineering Change Request
A document containing a call for an adjustment of a system; it is of great importance in the change management process.
ECS
Enterprise Cloud Suite
A per user licensing option available through the Microsoft Enterprise Agreement that brings together Office 365 E3, Enterprise Mobility Suite, and Windows Software Assurance per User.
EDI
Electronic Data Interchange
An electronic communication system that provides standards for exchanging data via any electronic means.
EDLAR
Education Licensed Account Reseller
An approved Microsoft reseller that is authorised to sell educational licences to schools and colleges.EDRM
Electronic Document and Records Management
The electronic management of documents and records from creation through to deletion.EDU
Education
Term used to describe the Education sector.
EE (1)
Eastern Europe
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EE (2)
Enterprise Edition
A version of various Microsoft servers that contains advanced functionality required by larger organisations for effective management of their infrastructures.
EES
Enrolment for Education Solutions
A method of offering academic customers a cost-effective Microsoft software through a single subscription agreement.
EFS
Encrypted File System
Allows files on a Microsoft Operating System to be encrypted to protect confidential data.
EHQ
European Headquarters
EI
End Item
Final item.ELP
Effect Licensing Position
Documents produced at the end of a software asset management engagement documenting the number of copies of Microsoft software in use in the customer’s organisation.
EMEA
Europe Middle East and Africa
EML
Enterprise Marketing Leads
A Microsoft job title for individuals who are charged with executing on an enterprise marketing strategy, and driving demand, awareness and pipeline acceleration.
EMM
Enterprise Mobility Management
A marketing scenario focused on enterprise mobility solutions.
EMOLP
Electronic MOLP
See MOLP.EMS
Enterprise Mobility Suite
A cloud solution that offers people access to all applications across multiple devices.
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EOB
End of Business
End of the working day.EOC (1)
European Operations Centre
EOC (2)
End of Conversation
EOD
End of Day
EOL
End of Life
Product is at the end of its lifecycle of support.
EOM
End of Message
EOS
End of Support
No longer supported by vendor.
EOYR
End of Year Review
Refers to the discussion and analysis of an annual performance for an individual person. As Microsoft’s end of year is June, the end of year review process would be taking place around June and early July.
EPDC
European Product Development Centre
EPG
Enterprise & Partner Group
A business division within Microsoft that focuses on enterprise customers and Global System Integrator (GSI) partners. Within this division, the sales teams are located within the Account Team Unit (ATU), technical pre-sales specialists are within the Specialist Team Unit (STU) and the partner team is located within the Partner Team Unit (PTU).
EPM (1)
Enterprise Programme Manager
Leads and engages cross functional teams to manage value being delivered within the programme.
EPM (2)
Enterprise Project Management
A group of Microsoft project management products that include Project Standard, Project Professional and Project Server.
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EPM (3)
Enterprise Project Management
Managing a project to deliver an outcome at a level considered suitable for an enterprise (i.e. Inferring comprehensive, scalable, robust and high quality).
EPS
Earnings per Share
Shows a company’s profitability by calculating the proportion of profit per share.
ERP
Enterprise Resource Planning
Generally referred to as the software-based management tools that integrate data from all departments and functions into a single application.
ES
Enterprise Services
Services such as consulting or product support offered to enterprise customers.
ESA
Enterprise Software Advisor
An accreditation that proves an individual is able to advise customers on licensing agreements.
ESC
Enterprise Strategy Consultant
A consultant in Microsoft’s Services division who works with the customer to review what technologies a customer is using along with the business goals. These are then analysed and results presented back to the board to plan and design solutions to align with the business needs and growth plans.
ESD
Electronic Software Distribution
The ability to download software over the internet.ESF
Electronic Software Fulfilment
Similar to ESD, software can be purchased and delivered online together with activation codes.
ESG
Embedded System Group
A group focused on embedding Microsoft Operating System into devices. It is now part of the Client team.
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ESL
End User Subscription Licence
A licence agreement that has an end date - but can be renewed. The start of the subscription is taken from when the product subscription was activated.
ETL
Extract Transform & Load
A process to take data from a data source and insert it into a SQL Server database.
ETR
Estimated Time to Resolution
Used in the context of a help desk call – how long a problem will take to be resolved.
EU
End User
The individual who uses the software.
EULA
End User Licence Agreement
A contract that defines how the user may use/transfer the licence for the use of the software.
EV
Enterprise Voice (for Microsoft Skype for Business)
A functionality of Skype for Business.EWC
Enterprise Wide Commitment
Commitment across the business.ExRCA
Exchange Remote Connectivity Analyser
A tool that helps to confirm that the connectivity for the Exchange Servers is configured correctly, and diagnoses connectivity issues.EZ
ExpertZone - Training Portal
Portal for retail organisations to get the latest information and training on Microsoft retail technologies.
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FA
Fixed Assets
For businesses, fixed assets include buildings, equipment, vehicles etc.
FAI
First Article Inspection
The act of comparing a physical sample part with the specifications against which it was made.
FAO
For the Attention Of
FAQ
Frequently Asked Questions
FE
Far East
FIFO
First In First Out
An inventory calculation that provides a value for stock in the financial accounts.
FIS
For Internet sites
Microsoft often refers to “MOSS FIS” - which stands for Microsoft Office SharePoint Server (MOSS) For Internet Sites (FIS). Referring to how a customer may decide to write and build its website using SharePoint.
FLA
Final Licence Agreement
The licensing agreement that has eventually been agreed usually following intensive discussion and debate.
FOC
Free of Charge
At no cost.FPO
For Position Only
As relevant to that particular role.FPP
Full Packaged Product
A Microsoft product that is bought from a retailer - either on the high street or online. It comes in a box with a DVD, manual and a EULA. Suitable for 5+ users only.
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FTC
Full Time Contractor
An independent contractor who works full time for an organisation.
FTE (1)
Full Time Equivalent
Using full time equivalent provides a method of comparing workload e.g. 0.5 FTE would mean that a person would work only half the time.
FTE (2)
Full Time Employee
A person who is employed directly.FUD
Fear uncertainty and doubt
Used to influence people to make a purchase. Often associated with negative, dubious or false information.
FY
Financial Year
Microsoft FY runs 1st July to 30th June.
FYI
For Your Information
G
GA
General Availability
The point at which a ‘new’ Microsoft technology is launched and available to purchase on volume licensing.
GAL
Global Address List
A list of all the business users stored on a company’s messaging platform - e.g. Exchange.
GAM
Global Account Manager
Employed (usually by Microsoft Redmond) to manage global customer or partner accounts. Operates at CxO level.
GBM
Global Business Manager
Employed (usually by Microsoft Redmond) to manage global customer or partner accounts. Operates at CxO level.
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GDIS
Global Direct Incentives System for Retailers
System to manage data for direct incentives for retailers.GGWA
Get Genuine Windows Agreement
An anti-piracy programme that provides a way for customers to license any ‘non licensed’ copies of Windows through a Volume License Agreement.
GIGO
Garbage In-Garbage Out
You only get out what you put in. Lacking or negative content or contribution will produce lacking or negative results.
GL
General Ledger
GM (1)
General Manager
The manager of a division - SMSP, EPG, Services, CCG, etc..
GM (2)
Group Manager
A manager responsible for a team who reports into a Director.
GOLP
Government Open Licensing Programme
A licensing programme designed specifically for Government.
GP
Great Plains
A financial accounting solution acquired by Microsoft which is part of the Dynamics suite of products.
GPF
Growth & Productivity Framework
Used to describe a process, methodology or framework that is designed to deliver maximum results.
GPO
Group Policy Object
A set of security settings that manage users’ rights on a computer.
GPS
Global Partner Services
As part of the partner programme, Microsoft partners have access to support services for pre-sales and deployment questions from the GPS team.
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GSX (1)
Global Sales Experience
GSX (2)
Global Sales Exchange
The internal implementation of Microsoft CRM to manage customer accounts and opportunities.
GTM
Go To Market: Marketing Campaigns/Initiatives
Provides a focused set of resources required to deliver a successful campaign from a marketing BOM and incentives perspective.GUI
Graphical User Interface
A type of user interface that allows users to interact with electronic devices using images rather than text commands.
H
HCL
Hardware Compatibility List
A published list of computer hardware that has been extensively tested for stability and compatibility with the software solution.
HCT
Hardware Compatibility Test
A downloadable utility that allows you to test drivers etc. with new software releases.
HF
Hot Fix
A collection of files that are used to fix / patch a problem with a computer implementation. Can be applied without taking the computer offline.
HRD
Home and Retail Division
Division within the Microsoft business that focused on personal (within the home) purchase of relevant products/services.
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IAAS
Infrastructure as a Service
Part of the ‘cloud’ vocabulary that refers to virtual machines and storage networking components.
IAG
Intelligent Application Gateway
Now called Forefront Unified Access Gateway: it provides secure remote access to a corporate network.
IAMCP
International Association of Microsoft
Channel Partners
An independent community of Microsoft partners which have grouped together in order to maximise their individual business opportunity.
ICMP
Internet Control Message Protocol
One of the main protocols of the Internet Protocol Suite. It is used by network devices, like routers, to send error messages indicating, for example, that a requested service is not available or that a host or router could not be reached.
ICON
Intercontinental (formally South Pacific
and Americas)
IDE
Integrated Development Environment
Provides developers with an environment within which they can write programmes - such as Visual Studio - and integrate with other teams and resources.
IE
Internet Explorer
Microsoft’s web browser for accessing the Internet.
IEAK
Internet Explorer Administration Kit
Simplifies the creation, deployment and management of customised Internet Explorer packages.
IEB
Interactive Entertainment Business
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IHV (1)
Independent Hardware Vendor
An organisation that specialises in making or selling computer hardware, usually for niche markets.
IHV (2)
Independent Hosting Vendor
Business that provides independent hosting products.
IIS (1)
Internet Information Services
The new name for the services provided by Microsoft Internet Information Server (IIS).
IIS (2)
Internet Information Server
A component of the Windows Server product that provides the capability to use Windows Server as a web server.
IKE
Internet Key Exchange
A standard that allows information to be passed between systems for access to networks.
ILT
Instructor Led Training
Training delivered by a physical person (instructor) usually face to face.
IM (1)
Industry Manager
A person in the Partner Team Unit (PTU) in the Enterprise Partner Group (EPG) who focuses on applications, partners and solutions in a particular industry.
IM (2)
Instant Messenger
A form of communication over the internet that allows you to exchange text messages in real time with another person.
IMDM
Industry Market Development Manager
A person in the Partner Team Unit (PTU) within Enterprise Partner Group (EPG) who focuses on developing an ecosystem of applications, partners and solutions in a particular industry.IMG (1)
Information Management Group
IMG (2)
Interactive Media Group
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IO (1)
Infrastructure Optimisation
A structured process for assessing an organisation’s IT infrastructure and application platform. It helps customers build a roadmap to define future projects.
IO (2)
Internal Order
Microsoft term for internal financial codes.
IOD
Installation-on-Demand
A feature of Windows Installer that makes it possible to offer functionality to users and applications in the absence of files themselves.
IOI
Infrastructure Optimisation Initiative
An earlier term for IO - Infrastructure Optimisation.IoT
Internet of Things
The network of physical objects that contain embedded technology to communicate and sense or interact with their internal states or the external environment.
IP (1)
Intellectual Property
Typically a non-physical asset such as a brand, an invention, a design or a song. IP is specific to an individual or an organisation and implies ownership rights and consequently, value.
IP (2)
Internet Protocol
The address of a device on a computer network.
IPM (1)
International Product Marketer
Someone who owns a product within a specific region, rather than within an individual country.
IPM (2)
Industry Partner Manager
A partner manager focused on the solutions and partners for a particular industry.
IQRRR
In Quarter Renewal & Recapture Rate
A measure of the percentage of license renewals that were renewed each fiscal quarter against the target.
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IRM
Internal Rights Management
A secure way to send documents and emails to other people to prevent them forwarding or copying information from the document.
IRR
Internal Rate of Return
A measure of the profitability of investments.
ISA (1)
Internet Security and Acceleration
Replaced by the Microsoft Forefront Threat Management Gateway 2010.
ISA (2)
Industry Standard Architecture
A hardware technology that provided a way of transferring data around a PC.
ISC
Indian Sub-Continent
ISS
Inside Sales Specialists
Individuals within Microsoft who function as inside sales representatives.
ISV
Independent Software Vendor
A company that specialises in writing its own software applications.
ITA
IT Architect
A technical specialist that focuses on developing a strategic solution.
ITAP
IT Architecture and Planning
ITAP advisors operate out of the Microsoft Services organisation.
ITDM
IT Decision Maker
IUI
Integrated User Interface
One of the three techniques used to perform Enterprise Application Integration.
IUR
Internal Use Rights
Free licences provided by the Microsoft Partner Network for internal use by a partner organisation.
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IVR
Item-Vendor Relationship
A code in the Microsoft Operations database that supports vendor management.
IW
Information Worker
A user who accesses and uses information typically via the Microsoft Office desktop suite of tools.
J
JAD
Joint Application Development
A development methodology that involves the user in helping design and develop an application through a series of JAD workshops.
K
KMS
Key Management Server
Provides the capability to activate a volume licence.
KPI
Key Performance Indicators
Quantifiable measurements defined by an organisation to help them track progress towards goals.
KW (1)
Knowledge Worker
A person who ‘thinks’ for a living e.g. Engineers, architects, lawyers, doctors, teachers etc.
KW (2)
Kiosk Worker
Someone who needs to access information infrequently - so shares a PC which acts as a kiosk.
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L&EDPS
Lync and Exchange Deployment Planning Services
A funded Lync and Exchange deployment consultancy offering that can be delivered by partners for Microsoft to customers who have Software Assurance (SA). Originally known as EDPS.L&SA
Licences plus Software Assurance
Refers to the purchase or point of renewal of an Open Licence where a customer can purchase either just the license or the license plus Software Assurance.
LAMP
Linux Apache MySQL Php
Collection of Open Source products that compete with Windows 2012, IIS, SQL2012, Visual Studio.
LAMPS
Linux Apache MySQL Php SSL
Collection of Open Source products that compete with Windows 2012, IIS, SQL2012, Visual Studio. The ‘S’ standing for SSL since the RSA patent fell into the public domain.
LAR
Large Account Reseller
A partner that is part of a very small group of partners authorised by Microsoft to sell EA and Select Agreements to end customers. Specialises in providing customers with licensing advice and management services. Now called LSP.
LATAM
Latin America
LCA
Legal and Corporate Affairs
Looks after Microsoft’s business, legal and regulatory affairs around the world.
LCM
Lifecycle Management
Group within PIRS that manages end item SKUs and their lifecycles.
LCS
Lifecycle Status
The current status of a SKU or set of SKUs.
LEPD
Learning Entertainment & Productivity Division
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LIFO
Last In First Out
LIR
Licence Information Repository
Data store for licence information.LKV
License Key Verification
Now Online Registration Wizard.LOB
Line of Business
Refers to a specific business stream - LOB applications would be implemented to deliver value to a defined area of a business.
LP
Learning Plan
A structured plan developed from the output of a training needs analysis to help a partner/customer identify how to improve tier capabilities.
LPM
Localisation Product Manager
Product Manager focusing on localised (non-US) languages.
LR
Licence Reservation
LSP
Licensing Solution Provider
Microsoft’s largest value-added resellers (VARs) that are authorized to sell licenses to midsize and enterprise accounts through a special volume licensing program that has more generous discounts than Microsoft’s standard licensing program.
LSS
Licensing Sales Specialist
An internal role at Microsoft.LVM
Low Volume Manufacturing
Designing a manufacturing process where there will only be small volumes made e.g. Medical equipment.
LVP
Licence Verification Programme/Process
A process used by software vendors to check the user has an authorised licence.
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MAAD
Microsoft Azure Acitive Directory
Provides management of identity and access to services and applications within Microsoft Azure to keep business information secure.
MACH
Microsoft Academy of College Hires
A program for selecting, hiring and skilling university graduates.MAD (1)
Microsoft Abbreviation Dictionary
A dictionary of abbreviations and acronyms used within Microsoft and its channel of partners.
MAD (2)
Make a Difference
A charity initiative.MAK
Multiple Activation Key
Provides the capability to active volume licences.
MAP
Microsoft Action Pack
Provides members of the Microsoft Partner Network access to software, training, marketing tools, communities and support.
MARCOM
Marketing Communications
Group within Microsoft that has overall responsibility, ownership and management of all Marketing Communications.
MBR
Monthly Business Review
A meeting where the Business Manager / Account Manager presents their pipeline of customer opportunities to their management team for discussion on how best ensure they are successfully closed.
MBS
Microsoft Business Solutions
Former name for the Microsoft Dynamics group of products and previously a separate division of Microsoft.
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MBSA
Microsoft Business Services Agreement
A contract between Microsoft and a partner/consultant working for Microsoft.MCA
Microsoft Certified Architect
The highest technical accreditation available from Microsoft Learning. Only available to those who have both technical competence (MCM - Microsoft Certified Master) and proven experience as a technology architect.
MCAD
Microsoft Certified Application Developer
Replaced by MCSD - Microsoft Certified Solutions Developer.MCAP (1)
Microsoft Certified Architect Program
The program that enables individuals to achieve an MCA.MCAP (2)
Microsoft Certified Application Professional
MCAP has been rebranded as MOS - Microsoft Office Specialist.MCAS
Microsoft Certified Application Specialist
MCAS has been rebranded as MOS - Microsoft Office Specialist.
MCB
Mobile Communications Business
MCBMSP
Microsoft Certified Business Management Solutions
Professional
Rebranded as Microsoft Dynamics Certification.
MCDBA
Microsoft Certified Database Administrator
Tested administrators ability to design and implement SQL Server databases.MCDST
Microsoft Certified Desktop Support Technician
Accreditation that tested an individual’s ability to troubleshoot desktop environments. Replaced by the MCITP: Windows 7 Enterprise Desktop Support Technician.MCITP
Microsoft Certified IT Professional
Builds on the technical proficiency gained in the MCTS certifications and demonstrates that the person has the set of skills needed to perform a particular role e.g. database administrator.
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MCLC
Microsoft Certified Learning Consultant
Recognises MCTs who have frequent consultations with their customers. Their role is more that of a technology trainer, they diagnose current and desired business performance and design learning solutions to bridge the gap.
MCM
Microsoft Certified Master
Offers exclusive, advanced training and certification on Microsoft server technologies - Windows Server, Exchange, Lync, SharePoint, SQL.
MCOIT
Microsoft Customer Opportunity Information Tool
A tool used by Microsoft and shared with its distributors and resellers. The data contained within MCOIT enables distributors and resellers to predict their own customer’s propensity to buy, or upgrade to, new technologies, according to the information Microsoft has available about the partners’ own individual transactions.MCP
Microsoft Certified Professional
A Microsoft Learning accredited individual.MCPD
Microsoft Certified Professional Developer
Certifications available for Visual Studio, Silverlight, and Windows Phone.MCS
Microsoft Consulting Services
The Microsoft services consultancy practice that helps selected customers and partners deploy solutions effectively. Also provides Premier Support to customers and partners.
MCSA
Microsoft Certified Systems Administrator
Accreditation that validates the core Microsoft skills required to manage a proficient IT environment.MCSD
Microsoft Certified Solutions Developer
Helps a developer to extend their skills into the new Metro interface.MCSE
Microsoft Certified Systems Expert
Previously Microsoft Certified Systems Engineer. The new ‘expert’ has been reintroduced and reinvented for the cloud.
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MCSP
Microsoft Certified Solution Providers
Changed to Microsoft Partner Program (MSPP) and now Microsoft Partner Network (MPN).MCT
Microsoft Certified Trainer
An individual who is authorised to deliver training on Microsoft technologies.
MCTS
Microsoft Certified Technology Specialist
A technical certification provided for a particular technology.MDF
Marketing Development Funds
Funds made available for marketing activities.MDM (1)
Master Data Management
Provides tools that are used to remove duplicates and create one set of data. See MDS - Master Data Services in SQL Server 2012.
MDM (2)
Mobile Device Management
Providing protection and access for cloud and corporate-connected devices in a single infrastructure, or completely from the cloud.
MDOP
Microsoft Desktop Optimisation Pack
A set of management and deployment tools that can be purchased if a customer has Software Assurance. The tools provide additional management capabilities for virtualisation and user management.MDS
Master Data Services
The Microsoft SQL Server 2012 tool that is used to undertake a Master Data Management project.
MDT
Microsoft Deployment Toolkit
Contains the recommended processes and toolset for automating desktop and server deployment.
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Microsoft Enterprise Desktop Virtualisation
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MELP
Microsoft Enterprise License Pack
A suite of technologies available as a subscription for Software Assurance customers.
MENA
Middle East and North Africa
MERT
Microsoft End-user Reporting Tool
Customer tool used to report information to Microsoft.
METEOP
Manual Enterprise Agreement True-Up and EAS
Annual Order Purchase (form)
Form used to calculate/complete information relating to the agreed Enterprise Agreement.
MFC
Microsoft Foundation Classes
A library that wraps portions of the Windows API in C++ classes, including functionality that enables them to use a default application framework. Classes are defined for many of the handle-managed Windows objects and also for predefined windows and common controls.
MFCF
Mobile First, Cloud First
A Microsoft initiative and strategy focused on products, services, and experiences designed for the cloud and for mobile devices. Also known as Mobile First, Cloud First.
MFT
Microsoft FastTrack
Helps you get up and running with Microsoft cloud solutions.
MGB
Microsoft Global Briefing
The old name for the internal sales briefing held annually. It is now called MGX.
MGS
Microsoft Global Summit
Now called the Microsoft Global High Tech Summit - this meeting brings together business leaders and technology experts to look at innovation.
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MGX
Microsoft Global Exchange
The internal annual sales conference for Microsoft sales teams. It is usually held a week after WPC - Worldwide Partner Conference. Next years strategy is shared, awards are distributed and outstanding contributions from staff are recognised.
MIM
Microsoft Identity Manager
A solution that allows an IT Manager to set up a common identity for people in the company across a heterogeneous environment.
MIME
Messaging Internet Mail Exchange
A standard used to send/receive information in messaging.
MIOL
Microsoft Ireland Operations Limited
Previously used to describe Microsoft business operation in Ireland.
MLA
Multiple Licence Agreement
A customer purchasing licences at different times using different licence types could end up with a multiple licence agreement.
MLF
Microsoft Licensing Fulfilment
Using the VLSC - Volume Licensing Service Centre a customer can fulfil their volume licensing requirements.
MLP
Microsoft Licensing Pack
A license agreement product that authorises the making and use of one (or more, if indicated on the MLP) additional copy of a specified, previously licensed, Microsoft product.
MLS
Microsoft Licence Statement
A document that covers all details of a given software license agreement.
MLSE
Microsoft Licensing Sales Expert
An internal role at Microsoft.MLSS
Microsoft Licensing Sales Specialist
A UK term for a licensing accreditation available through Microsoft. Called Level 100 within Corp.
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MMME
Microsoft Marketing Made Easy
Microsofts marketing support program for Gold and Silver competency partners
MNA
Multi National Account
A national OEM partner e.g. Dell, HP.MOC
Microsoft Official Curriculum
The authorised training materials that are prepared by Microsoft Learning for use by trainers and CPLSs.
MOCP
Microsoft Online Customer Service Portal
Also called the Microsoft Online Services Customer Portal - it allows you to buy/trial subscriptions to Microsoft Online.MOET
Microsoft Order Entry Tool
Allows LARs to purchase licences and process purchase orders.
MOLP
Microsoft Open Licence Pack/Programme
A licensing programme for small and midsize organisations.MOM
Microsoft Operations Manager
Was a management component of System Center – it is now integrated into the System Center 2012 suite.
MORG
Medium Organisation
Mid-size company.MOS (1)
Microsoft Office Specialist
A certification is available for the Microsoft Office applications.
MOS (2)
Microsoft Online Services
Microsoft’s hosted software offering and a component of their software plus services strategy.
MOSA
Microsoft Online Subscription Agreement
A legally binding document that governs the use of Microsoft online products.MOSBAC
Microsoft Online Services BlackBerry
Administration Center
An extension to existing Microsoft Online Services Administration Centre that focuses on controlling BlackBerry licences.
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