Your guide to connecting to network and television services within
Northeastern’s residence halls.
Internet and Cable Television
Connection Kit
University-owned residence halls have the following:
Networks – ResNet, NUwave, NURes-device Cable television – HuskyCable HDplus
ResNet – high-speed wired Internet access
ResNet is the high-bandwidth, high-speed wired network in university-owned residence halls. Students are required to register annually to use the network. ITS strongly encourages students to use ResNet whenever possible, as it is significantly faster than any wireless network, providing you with a better experience for project collaboration, streaming video or gaming.
Learn more:
northeastern.edu/its/services/networks/resnet
NUwave – secure wireless Internet access
The secure wireless network, NUwave, is available in all residential, academic, and administrative buildings, providing easy Internet access as you move around campus. Your myNEU username and password are required to connect. You will also need to accept the wireless.northeastern.edu certificate. NUwave only supports WPA/WPA2-Enterprise wireless security.
Learn more:
northeastern.edu/its/services/networks/nuwave
NURes-device – unsecure wireless Internet access (devices only)
Within the residence halls, NURes-device provides unsecured wireless access to devices that cannot connect to NUwave, as they do not support 802.1x. NURes-device is not intended for, nor will it support any higher-level device, such as a computer. Supported devices include: PS3, PS4, Apple TV, Roku 1/2/3, Chromebook, most Kindles, and most smart TVs. A full list of what systems are compatible is available on the ITS website. Learn more:northeastern.edu/its/services/networks/nures-device
Cable TV services – HuskyCable HD
plus
HuskyCable HDplus, Northeastern University’s cable television service, is managed by ITS and provided through a partnership with Comcast. HuskyCable HDplus includes both broadcast cable television (60 broadcast and premium channels) and IPTV (online access to live and on-demand streaming content). Learn more:
northeastern.edu/its/services/huskycablehdplus
ITS Welcomes You!
Information Technology Services (ITS) supports your technology needs while you are at Northeastern. This document will help you learn more about what ITS services are available in the residence halls and how to get connected when you arrive. Year round, ITS has two different locations students can visit for walk-up technical assistance. Additionally, ITS has a variety of services for students from computer labs and printing, to free and discounted software, including free Microsoft Office. Visit the ITS website at northeastern.edu/its to explore everything available to students.
LOCATIONS
Information Technology Services Help & Information Desk
help@neu.edu
Walk-up assistance is available at the Help & Information Desk, located on the first floor of Snell Library near the InfoCommons. Students are able to receive assistance with accounts, software, and other computer issues including questions about myNEU, Blackboard, printing, the computer labs, and software access. Visit the Information Technology Services website for hours, locations, service descriptions and self-service resources. Learn more:
northeastern.edu/its
ResNet Resource Center
resnet@neu.edu
The ResNet Resource Center, located next to ResMail on the ground floor of Speare Hall, provides students with a wide variety of free computer assistance, including:
• Apple/Dell warranty hardware replacement • HuskyCable support
• Virus and spyware removal
• Network configuration/troubleshooting • Windows and Mac installation/reformats • NUwave and NURes-device registration
• Fee-based hardware replacement for non-warranty computers Learn more:
northeastern.edu/resnet
Need Assistance?
For 24/7 phone support, call 617.373.4357 (xHELP).
Internet Access
ResNet – high-speed wired Internet access
Students must annually register each device they wish to use on ResNet. There is one port per residential student. ITS strongly encourages the use of ResNet in the residence halls whenever possible, as it is significantly faster than any wireless network, offering better performance and greater security.
Getting Connected
To gain access, you must register your device on ResNet while in the residence hall. You will need:
An Ethernet port or USB to Ethernet adapter.
NOTE: Each Ethernet adapter has a unique MAC address, so it can only be used to register one device on ResNet. The adapter can be used on a different device, but it cannot be used to register a different device.
An Ethernet cable (CAT5e or CAT6) not to exceed 25 feet. Your myNEU username and password.
Register your computer before registering any other devices! Repeat these steps for each device you wish to register. Step 1
Plug one end of your Ethernet cable (CAT5e or CAT6) into the wall and the other into your computer. Turn off your wireless connection, then open a web browser, preferably a current version of Internet Explorer, Safari, Firefox, or Chrome. If you are not automatically redirected to the ResNet Registration Student Portal welcome page (see image), enter: registerresnet.neu.edu
Step 2
Enter your myNEU username and password in the spaces provided, and click Submit. The ResNet Registration Student Portal will appear. Within the portal you can register and manage all devices connected to your account.
To register the device you are currently using, click the “Register this device for ResNet service” button to continue. For devices that may lack a web browser, such as a gaming console, please see the section titled “Registering Devices.”
Step 3
On the registration page, enter your mobile phone number into the space provided, using no dashes or spaces. Read the Appropriate Use Policy (AUP). You must agree to abide by the AUP in order to access ResNet. Accept the AUP by clicking “Yes, I agree.” Also read the addendum regarding personal wireless equipment, check the box for “I have read the Appropriate Use Policy and I am now ready to register my device for ResNet,” and click the “Register this device for ResNet service” button.
Troubleshooting tip
If you are unable to connect, clear your web browser’s cache, then turn off your computer (see northeastern.edu/its/cache for details). Wait five minutes, then turn it back on and attempt to access the Internet. If you still cannot access any off-campus web pages or Internet services, call 617.373.4357 (xHELP) for assistance.
NUwave – secure wireless Internet access
No registration is required for NUwave –access is tied to your myNEU credentials. Typically, once you have entered the correct information, your device will automatically connect to NUwave when it is available. NOTE: Chromebooks are not supported on NUwave; please use NURes-device to connect. Wireless printers are not allowed.
Getting Connected
To gain access, you will need:
Your myNEU username and password.
You may find that laptops, smartphones and tablets will
automatically try connecting to a different network, so be sure you select NUwave on your device. Enter your myNEU username and password to connect to NUwave. You will then need to accept the wireless.northeastern.edu certificate. NUwave only supports WPA/WPA2-Enterprise wireless security. Visit the NUwave page on the ITS websitefor details.
Important Notice — Do NOT Set Up Personal Routers All Northeastern-owned residential buildings have 100% NUwave access, all personally-owned wireless routers and/or wireless access points are banned in these buildings, as it is a violation of the Appropriate Use Policy (AUP). Failure to comply with the AUP may result in action by ITS, including: loss of network use; referral to the Office of Student Conduct and Conflict Resolution (OSCCR).
The addition of non-ITS wireless access points in areas where NUwave is offered degrades the service for both the NUwave network and the additional access point. There are also security concerns regarding the amount of personal information that may be leaked from these additional access points.
Devices – registering for ResNet and NURes-Device access
For details on how to register devices such as smart TVs, gaming consoles, and digital streaming devices, please see the section titled “Registering Devices.”
Access to NURes-device – Registering wireless-enabled devices
A full list of devices that work on NURes-device can be found at northeastern.edu/its/services/networks/nures-device. Please note that NURes-device is an unsecured network. For a secure network connection, register your device on ResNet and use a wired connection.
Known devices that do NOT work on NURes-device: wireless printers, wireless speakers (only Bluetooth connections work), Chromecast and Wii.
To register a device, you will need: Your name.
HuskyMail address. Building/Room/Phone #. Type of device to be registered.
A photo of the device’s wireless MAC address (12 characters long), or a screenshot of the configuration settings.
Email Registration
To register a device, you will need to email resnet@neu.edu with the above information. The ResNet Resource Center will contact you in a few days regarding your device registration.
Registering Devices
Access to ResNet – Registering Ethernet-enabled devices
Certain Ethernet-enabled devices are not able to access the ResNet Registration Student Portal, including gaming consoles that lack a web browser. Register these devices using the photo upload option within the portal.
To register a device, you will need: Type of device to be registered.
A photo of the device’s MAC address (12 characters long), or a screenshot of the configuration settings.
A ResNet-registered computer, with access to the photo/ screenshot.
ResNet Registration Student Portal
On a ResNet registered computer, turn off the wireless
connection, then open a web browser. If you are not automatically redirected to the ResNet Registration Student Portal welcome page, enter: registerresnet.neu.edu
Within the portal, click the “Register browserless device via photo upload” button. On the registration page, enter your mobile phone number into the space provided, using no dashes or spaces. Read the Appropriate Use Policy (AUP). You must agree to abide by the AUP in order to access ResNet. Accept the AUP by clicking “Yes, I agree,” then click the “Next” button.
On the photo upload page, select “Browse/Choose File.” Search the computer for the photo/screenshot. In the text box provided indicate the type of device you are registering. Select the “Submit” button to upload.
A confirmation page will indicate whether your photo was submitted successfully. The ResNet Resource Center will contact you in a few days regarding your device registration.
For optimal device performance ITS suggests that you use an Ethernet connection whenever possible.
In-Person Registration
You may also bring the device to the ResNet Resource Center in Speare Hall for registration. You should bring all necessary power and video cables, as well as a remote or game controller.
Devices such as smart TVs, gaming consoles, and digital streaming devices need to be registered prior to gaining access to either the wired network ResNet or the wireless device network NURes-device.
See something, say something!
Wireless not working quite right? Notice a channel missing? Call 617.373.4357 (xHELP) to report the issue. ITS cannot fix what it doesn’t know about — the sooner we know about an issue, the faster it can be resolved.
Cable television – HuskyCable HD
plus
Broadcast television basics - HuskyCable HD
HuskyCable HD is easy to access. To watch HuskyCable HD in your residence hall room you will need:
A HDTV (with a QAM tuner) or a TV with a digital converter box, and the TV remote.
A coaxial TV cable.
Your TV’s manual. (You can download this from the manufacturer’s website if you don’t have it with you.) If an additional cable TV port is not available in your room, you can purchase a splitter so that you and your roommate can watch cable on two different TV sets. Splitters are available at the Northeastern bookstore and most major electronics retailers.
Setting up HuskyCable HD on your TV
Connect one end of the coaxial cable to your television set and the other to the cable port in the wall.
With many televisions, it is necessary to perform a channel scan in order to access the entire channel lineup. Typically, using the Menu button on your remote can activate a channel scan. Also, make sure that your TV is programmed to receive a signal from cable TV, not from an antenna. Follow your TV’s manual to change these settings.
Only televisions with a QAM digital tuner will be able to receive the broadcast channels. Most televisions produced after 2009 are digital compliant and have the necessary tuner, however some less expensive television models may not. Please check the specifications in your television’s manual, or visit the manufacture website for details. Televisions without a QAM digital tuner will require a digital converter box (available at most electronic retailers) to receive the HD broadcast channels. Broadcast television quality is equipment-dependent. Using old or damaged coaxial cables and/or splitters may cause disruptions in service. Use the shortest possible coaxial for the best reception.
Cable TV port not working?
Call the ITS Service Desk at 617.373.4357 (xHELP) if you suspect you have a malfunctioning cable TV port in your room.
IPTV basics - XFINITY On Campus
Online access to live TV channels as well as on demand content is available through XFINITY On Campus. To watch XFINITY On Campus you will need:
A computer OR a device running iOS or Android OS.* A connection to a Northeastern network, such as NUwave or
ResNet. NOTE: IPTV access is only available on campus. Your myNEU username and password.
* Computers should have the latest version of Internet Explorer, Safari, Firefox or Google Chrome and Adobe Flash. Devices will need to download the XFINITY On Campus app from their respective app store. Details on supported devices are available on the ITS website.
Logging into the XFINITY On Campus portal
Visit https://xfinityoncampus.com/login
From the login drop down, select Northeastern University. Enter your myNEU username and password.
Once authenticated, click on the “Start Watching” button. This will launch the Xfinity on Campus player. NOTE: It may take several seconds to load the first time.
Begin using the XFINITY on Campus player. Not able to connect?
Call the ITS Service Desk at 617.373.4357 (xHELP) for assistance. Learn more:
northeastern.edu/its/services/huskycablehdplus
HuskyCable HDplus is available to all students living in university-owned residence halls without a monthly cable bill or the hassle of a cable box. There’s no need to sign up, and no need to register for service. Cable television is provided through a partnership with Comcast and consists of two different services:
Broadcast cable television - HuskyCable HD, a high definition cable television service, offers 60 broadcast and premium channels. Internet Protocol television (IPTV) - XFINITY On Campus™ offers online access to 200 channels of live streaming television as well as
thousands of on demand shows and movies.
View the HuskyCable HD channel guide:
• Visit the Comcast TV channel listing online:
http://tvgo.xfinity.com/tv-listings
• Enter 02115 as the zip code, then click the “View more service areas” link on the bottom left of the pop-up window. • Scroll down and select HuskyCable-Northeastern
University Boston Standard Cable. Click Save. • Once that window closes you will be able to view the
current TV listings.
NOTE: A live channel guide is available online in the XFINITY On Campus portal.
ITS Services and Resources
Printing on campus
All undergraduate students, graduate students, faculty and staff are provided $120 of free printing each year through the Northeastern Printing Plan. Files can be printed from an ITS-managed computer lab, or from your personal computer after downloading and installing the Virtual Print Client software. The software is available on myNEU, under Self-Service under the Software Downloads section.
Swipe-to-print locations are distributed around the Boston campus, including in the lobbies of many residence halls, making both black and white, and color printing more accessible. Learn more:
northeastern.edu/its/services/printing-plan
ITS-managed computer labs
Information Technology Services manages several computer labs on the Boston campus that Northeastern students, faculty and staff may use. ITS-managed computer labs offer access to the university’s extensive library of software applications, as well as printers where you may use the Northeastern Printing Plan. Learn more:
northeastern.edu/its/services/labs
Training
ITS offers free in-person classes on software training and skills. Free access to Lynda.com online training is also available at lynda.northeastern.edu.
Learn more:
northeastern.edu/its/services/training
Security
Information Technology Services provides a range of security services to assist all members of the Northeastern community in protecting their information, their computers and their networks. Learn more:
northeastern.edu/its/services/securenu
Appropriate Use Policy
Take the time to read the Appropriate Use Policy (AUP), which outlines the terms and conditions for using Northeastern’s information systems.
Learn more:
northeastern.edu/aup
Free Microsoft Office — Microsoft Student Advantage Program
Active Northeastern students are able to download the latest version of Microsoft Office for free through the Microsoft Student Advantage program. The program provides Office 365 ProPlus to students, as part of Northeastern’s site-wide license for Office 365. Students are able to download and install the full suite of applications on up to five computers and on up to five devices. Incoming students will gain access to the software just prior to the start of their first term.Learn more:
northeastern.edu/its/services/software/student-advantage
Free Antivirus Software
Symantec Endpoint Protection (SEP) antivirus software is available to all Northeastern students for free, through the Software Downloads section of myNEU. It is strongly encouraged that you have a current version of antivirus software on your computer. Be sure to uninstall any other antivirus software before installing Symantec Endpoint Protection; failure to do so may damage your computer. Learn more:
northeastern.edu/its/services/software/sep
Knowledge Base
If you are looking for information on Northeastern-specific technologies, you should visit Knowledge Base, which is home to hundreds of solutions, and it is always available and searchable. Learn more:
northeastern.edu/its/services/knowledgebase
Follow us on Twitter – @NortheasternITS
ITS posts important alerts, news and information on Twitter, such as network connectivity issues.
For support or assistance, call 617.373.4357 (xHELP), which is staffed 24/7.
