QUALITY CONTROL MANUAL
CONTROL NUMBER
# __________
CUSTOMER: ___________________________
713-688-8075 OFFICE
[email protected]
INDEX
SECTION PAGE
I ORGANIZATIONAL CHART 3
II SCOPE 4
III GLOSSARY 5
IV CALIBRATIONS 6
V DRAWING AND CHANGE CONTROL 7
VI QUALITY CONTROL RESPONSIBILITY 8 VII SUBCONTRACTORS 9
VIII SAMPLE SUBMISSION 10
IX JOB INSTRUCTIONS 11
X LOT CONTROL 12
XI RECORDS AND INSPECTION CONTROL 13
XII CORRECTION ACTIONS, REJECTS AND 14
CUSTOMER COMPLAINTS XIII SHIPPING INSTRUCTIONS AND IDENTIFICATION 15
XIV JOB ORDER CARD
INTERNAL AUDIT AND Q.C. MANUAL
DISTRIBUTION 16, 17
SECTION I
ORGANIZATIONAL CHART
PARKER CNC RICHARD A. PARKER
OWNER
QUALITY CONTROL DEPT MANUFACTURING DEPT
SECTION II
SCOPE
This manual applies to in-process control and final inspection. The material produced shall be inspected to customer specifications. The intent of this manual is to outline procedures that will supply materials of an acceptable quality to our customers.
This manual establishes minimum control practices and procedures and necessary documentation of records that are a party of the Quality Control Systems, i.e., where prints or a customer purchase order specify the use of special programs, these will be handled to customer requirements.
SECTION III GLOSSARY
CALIBRATIONS The determining of accuracy and repeatability of measuring equipment to know standards.
CHARACTERISTICS Any specification on the print, or purchase order.
INSPECTION The evaluation of compliance of all characteristics on the print or purchase order.
DEFECT/DEVIATIONS Any variation from the print tolerances or specifications.
INSPECTION STATUS Evidence of inspection and decision of disposition of parts or material.
INSTRUCTIONS Written documents which detail operations and procedures to be performed at Parker CNC.
RECORDS Certification and documented evidence of performance.
SPECIFICATIONS Limits specified by in-process prints and final acceptance.
SUBCONTRACTOR A person or company outside Parker CNC that performs work or services for Parker CNC that is approved by the customer.
INITIAL SAMPLES 100% inspected or otherwise required.
SECTION IV
CALIBRATIONS Master Gauge Blocks are traceable to the National Bureau on Standards and are certified on a yearly basis. All gauges and measuring equipment shall be checked at receipt of gauges.
All gauges and measuring equipment shall be checked before each job and replace any gauges, etc., out of working tolerance.
Customers’ inspection department will be utilized when possible for first piece conformance.
SECTION V
Drawing and Change Control: Management and Quality Control shall maintain a system where all purchase orders released to the factory for processing shall have the customer’s latest drawing revision and/or number on each release. A copy will be sent to work centers affected: Primary Operations, Secondary Operations, Grinding Operations,
Subcontractors, and shipping (in-process limit controls are determined by Primary Supervisors and Quality Control).
SECTION VI
Quality Control Responsibilities: To maintain a standard of quality equal to or better than required by the customers of Parker CNC.
Quality Control shall maintain traceability by records on material, job process and gauges.
Quality Control shall purchase and maintain all inspections and gauging equipment.
Laboratory and/or physical testing when required shall be performed by customer approved subcontractors.
SECTION VII
Subcontractor: The subcontractor shall receive all specifications at the time of quote. This function shall be performed by estimating personnel upon acceptance of a purchase order. Quality Control shall contact subcontractor for clarification of specifications, when and if required.
The subcontractor shall maintain a quality control system acceptable to the primary customer.
Examination of subcontractors’ equipment and quality control system shall take place randomly to assure compliance with specifications.
Subcontractors will be approved by customer before use by Parker CNC. Records shall be maintained.
SECTION VIII
Sample Submission Procedure: When samples are required by the customer, it will be the responsibility of Quality Control to see that all samples are processed, inspected, tested and shipped in compliance with the customer’s “Source Sample
Submission Procedure.”
SECTION IX
Job Instruction: Quality Control shall implement all instruction sheets.
Each line item shall be a complete unit unto itself.
SECTION X
Lot Control: Customer material will be marked with the assigned job order number, using the customer’s assigned job
number, purchase order number, or drawing number (with revisions) to verify that the correct material is marked. A job order number (or dash number) will be assigned to each line item of the purchase order.
SECTION XI
Records & Inspection Control: Material physicals and certification are to be checked by Quality Control before release of material to primary operations.
Material for products that are certified and traceable, for and by the customer will be recorded in the job file as specified on the purchase order. Records will be kept on whether material is customer supplied.
First piece inspection records of each job (part) of all dimensions will be recorded, and at acceptance will be signed by the inspector.
Final and/or inspections shall be performed according to purchase order requirements.
The Dimensional Inspection Reports can be maintained and supplied to customer upon request on purchase order.
SECTION XII
Corrective Actions, Rejects
and Customer Complaints: Records of doubtful material shall be written up on each part found running out of tolerance. All material run to this point shall be rechecked by the Quality Control inspector.
Any part in non-conformance with print specifications shall be tagged or identified as such and returned to customer for disposition, a notation shall be made on invoice to customer, and the record shall be maintained in the Job File.
All materials rejected in house will be returned to the Inspection Department for 100% inspection. After reinspection, the material will either be reproduced and/or the customer will be contacted to determine what further action is to be taken.
Customers requiring traceable or certified products, or if the material is supplied by the customer, will be notified of the problem and will determine what action is to be taken.
All material returned by a customer will be handled in the same manner.
SECTION XIII
Shipping Instructions and
Identifications: Part No.
Date Packed Inspector
Amount of pieces in carton or on pallets to be identified on Parker CNC shipping ticket.
SECTION XIV
Job Files: Job Files are kept on file for five (5) years, as they contain pertinent information on all jobs.
Internal Audit: Job Files will be maintained with all information pertaining to orders, and will be identified by customer purchase order number and Parker CNC invoice number.
Distribution: Listing of organizations reviewing Q.C. Manuals.
INTERNAL AUDIT REVIEW EXAMPLES
Problem Areas Corrective Action
Concentricity I.D. to O.D. Call out on Job Order to show maximum allowable drift.
Concentricity I.D. to O.D. Insert turning after first I.D. is drilled.
Part Identification Change paint pens.
Oversize Holes Inspection/Replacement of drill starter bushings.
Inspection Increase personnel available to inspect due to increased workload.
DIMENSIONAL INSPECTION REPORT
CUSTOMER: _______________________________ MATERIAL: _________________
P.O. NO.: _______________________________ HEAT No.: _________________
DATE: _______________________________ QUANTITY: _________________
DESCRIPTION
SLEEVE ___ RING ___ BLOCK ___ DISC ___ BAR ___ DESCRIPTION ___ PART NO. ____
INSPECTION
NO. O.D. I.D. LENGTH THK WIDE LENGTH
1. _________________________________________ ____________________________________
2. _________________________________________ ____________________________________
3. _________________________________________ ____________________________________
4. _________________________________________ ____________________________________
5. _________________________________________ ____________________________________
6. _________________________________________ ____________________________________
7. _________________________________________ ____________________________________
8. _________________________________________ ____________________________________
9. _________________________________________ ____________________________________
10. ________________________________________ ____________________________________
MARKING INSTRUCTIONS:
NON CONFORMANCE DETAILS AND ACTION TAKEN:
INSPECTION METHOD USED:
HANDLING INSTRUCTION/PACKING DETAILS:
6102-J MILWEE
HOUSTON, TEXAS 77092 713-688-8075 OFFICE
