T: 0800 470 4871 E: [email protected]
Your Every Need Ltd, Eden House, Hartlebury Trading Estate, Hartlebury, Worcestershire DY10 4JB
www.youreveryneed.co.uk
Everything Your Business Needs
Having your own office and staff can have its pros and cons...
Pros
• Someone to answer calls so you don’t lose out on potential customers.
• Someone to do admin work, letter typing, invoicing and credit control amongst other daily duties.
• A professional address to go on your stationery.
• Someone available to handle your post and banking.
• A place to meet clients away from home
• File storage so your house is no longer cluttered.
• Someone to sort through your emails and post and action accordingly.
• Someone to manage your diary and appointments.
• Someone to set up social media for your company.
Cons
• Expensive to set-up and run.
• Finding the right candidate and then training them.
• Illness and holidays can leave the office unmanned.
• Employer obligations such as employer national insurance.
• Relevant health and safety requirements need to be in place.
• Paying staff wages whilst they are on maternity or paternity leave or holiday.
Start-up costs of a small office:-
2 months office rental deposit £900 Computer £380 Printer £85 Desk £220 Chair £60
Total £1645
Monthly small office costs:-
Employee salary (based on minimum wage) £1230 Employer’s national insurance £159
Office rent £450
Office rates £215
Phone and broadband £34
Stationery and ink £85
Total £2173
Your own office can be expensive.
Tempted to set up a small office and employ someone to take
your calls so you can do more work?… Think twice!
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Your Every Need Ltd specialise in helping small to medium size companies grow by assisting them with their admin needs, so that they can focus on growing their company and doing what they do best. Too many business owners lose out on sales because they can’t answer the phone whilst they are busy on site, driving or even in areas of poor reception. We have a solution to all your problems and business needs to ensure you no longer miss the sales you deserve.
Offering one of our three graded packages or a bespoke service tailored to your needs, Your Every Need will help you make the best of your time. We pride ourselves on providing an excellent service with a simple payment system. We don’t charge by the minute, instead we have set monthly prices with no hidden extras, so you will always know what your bill is.
• Constantly miss calls from prospective customers?
• Have to answer your phone while on site or driving?
• Have spare rooms full of work files and paperwork?
• Have to do all your paperwork in the evenings and weekends?
DO YOU...
We can offer you a solution whereby we will handle all of your incoming calls with a professional greeting from your designated account manager. We will also take care of all your admin requirements leaving you with plenty of free time to do what you do best.
WE CAN HELP...
We can offer you all the pros without any of the cons
Find more information on our website: www.youreveryneed.co.uk
Call: 0800 470 4871 Email: [email protected]
CALL ANSWERING
FREEPHONE NUMBER VIRTUAL
OFFICE
POST FORWARDING
This is by far the most important service we offer and it is the one that boosts business for our clients. With our call answering service every call will be answered with a polite greeting from your designated member of staff and they will then take messages or deal with the call accordingly, whichever suits your needs the most. Never again will you lose out on orders from prospective clients because you are unable to answer your mobile.
A professional business phone number will give your customers confidence, as this implies that your company is large, renowned and well-established.
Research suggests that providing an 0800 number can increase enquiries by as much as 175%, so it can be well worth the small investment.
Having a home address for your business highlights to prospective customers that you are a small company. We will allow you to use our prestigious office address as the address for your business, giving your company a professional look. If any of your customers want to visit your office address they will have a professional office to meet you at.
If you are using our virtual office option you can have all your mail sent to us, which we will then either forward onto your home address or open and action as you wish. This will save you the time and hassle of being sat at home wasting
SELECT THE BUILDING BLOCKS THAT YOU REQUIRE!
The Basic Package
Your Every Need Ltd offers three set packages to cover your requirements, depending on the size of your business and how keen you are to grow your company. We can also offer you a bespoke package whereby you can choose which services you require from each different package, we will then create a bespoke package for you and quote accordingly.
While there are a couple of companies across the UK that offer a similar service, none of them offer a service quite as personal as ours.
You will have your own designated account
manager who will deal with your workload for
you. Unlike other companies we do not charge
you per minute for call answering, and we don’t
charge you hourly for admin work leaving you
wondering if we are working as hard as we
should be. You will have a set monthly fee which
will cover all the work and costs involved in
taking your business forward.
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DELIVERY ACCEPTANCE PROFESSIONAL
EMAIL ADDRESS
DIARY MANAGEMENT
LETTER TYPING
MEETING ROOM USAGE EMAIL MANAGEMENT
SOCIAL MEDIA PACKAGE
Out on the road all day? Have your deliveries sent to us. We will sign for them on your behalf and store them until you are ready to collect. This means that you will no longer need to be sat at home for the day waiting for a delivery to arrive. Your account manager will simply notify you on arrival.
Email is a high ranking method of communication. You will want to have a professional and memorable email address – [email protected] no longer cuts it. An email such as [email protected] will give your business credibility and will let your customers know they are communicating with the right company.
If a customer wants a quote and you are busy working or driving around, let us manage your diary and we will book appointments in for you around the times that you give us. We will also remind you of the next day’s appointments the night before by text or email.
A lot of our clients are filled with dread at the thought of coming home after a long days work to be met with the task of typing letters to customers and sending them out. We will type your letters for you as you dictate, we will then mail them out to your selected customers 1st class with no charge for postage.
There is a point when all business owners need to have meetings with customers, suppliers, installers, bank managers etc. We will provide you with a quiet, professional meeting room and make sure there are refreshments brought to you and your guests. I’m sure you can agree this is more professional than conducting the meetings at your kitchen table.
Why not let us deal with your incoming and outgoing emails- we will respond however you ask us to and we will sift through the junk mail for you. We will also set you up with your own email signature and logo. This will save you the time and hassle of having to stop what you are doing to read and respond to your emails.
To be seen as a real company these days you need a Facebook page and a Twitter account. These are not easy to create and equally pesky to manage on a daily basis. Our social media specialist will set you up with your own company Facebook page and Twitter account. We will also post things for you on a weekly basis and check messages, with the aim to generate more enquiries for you.
INCLUDING ALL THE ELEMENTS FROM THE BASIC PACKAGE PLUS...
The Small Business Package
Find more information on our website: www.youreveryneed.co.uk
Call: 0800 470 4871 Email: [email protected]
TAKING CARD PAYMENTS
CHASING PAYMENTS
TRAVEL ARRANGEMENTS
POST MANAGEMENT
DAY TO DAY BANKING
FILE STORAGE
INVOICING
Most customers prefer to pay by card as it saves them carrying cash, and cheques will slowly be phased out. If you are eligible we will set you up to receive card payments which you can do through a hand held terminal, or we can do for you over the phone to customers.
Nothing can damage a small business like a few bad debts – customers avoiding payment are usually hard to contact. We will chase all outstanding payments for you and our experienced team can also send final demands and begin court proceedings for you.
Work away? Let us book your hotels, congestion charges or anything else for you. If you run over on a job we can source a local hotel at a good rate and book it for you, which is a lot easier than attempting to do it on your phone.
There is nothing worse than coming home in the evening and opening the post, to find you have received an urgent letter that you now cannot act on until the next day. We will open your post each morning and call you to discuss the contents. You can then ask us to reply to certain items, bank cheques and make any calls needed. It can then be forwarded to you 1st class.
When you’re busy, it is hard to find time during the day to go into town and bank any cheques / cash you have received from customers – however with 5 day clearance times you also want them to be paid in as soon as possible. Why stand in line at the bank when you can let us do that for you? This works even better if we are opening your post as we can bank the payments as they come in. Alternatively, drop your payments in with us when you’re driving past, 24 hours a day.
Fed up of losing your spare room or being constantly buried underneath paperwork? We can box and store your files in a dry safe location where they will be easily accessible upon request. If you do need any documents, we will dig them out for you to scan and email over at your request.
Bookkeeping can often be a laborious task. We can ease the stress for you slightly by raising invoices for your customers, enabling you to keep accurate accounts of payments received. This will free you up with more time than you can imagine and allow you to focus on what you do best.
INCLUDING ALL THE ELEMENTS FROM THE BASIC & SMALL BUSINESS PACKAGE PLUS...
The Business Grower Package
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ON TOP OF OUR ADMIN SERVICES, WE ALSO OFFER A BESPOKE SERVICE TO HELP YOUR BUSINESS WITH ITS DESIGN AND MARKETING NEEDS
BUSINESSES ARE UNIQUE –
WE ARE FLEXIBLE TO YOUR NEEDS
See a service you would like but don’t want to have the full package?
No problem – we can offer a bespoke quote to any services you wish to have in your own custom packages. Just select the building blocks you require from our three base packages and we will build you a pack of your own unique to your business needs. Call: 0800 470 4871
or email [email protected] Let us give your business the room to grow.
Marketing
We work very closely with a design and print company who are fantastic at designing company logos, leaflets and other marketing material. If your company leaflets and stationery need a fresh look, then we can help you.
Website Design
Whether you need a website, or whether your existing one needs a facelift, we can help you.
Our web and design company will offer a detailed quotation to fulfil all your requirements.
Business Growth Seminar
The one thing that has helped us grow is having a team of people with different skill sets and ideas.
Why not book a meeting with us for a day or half a day and we can discuss new projects, give you advice on how to increase your marketing or boost your sales. We can also research ways for you to save costs or time as well as promoting your company name. Whatever you’re struggling with, we can offer help and advice. Working on your own is great, but having an ideas meeting with a team of people there to support and guide you is even better.
