EBB Program 1-Step Application and
Enrollment Process
Before getting started
• The application needs to be completed in-person with the subscriber present
• Most subscribers will qualify instantly through the application process
• If the online system does not qualify the subscriber
automatically, you may need to upload documents (e.g., to prove participation in a qualifying government assistance program, income, or identity)
• Do not allow others to use your Representative ID or login
credentials. You must enter your username and password
each time you log into the portal. If you are using a shared
computer, do not check “remember me”
Begin the application
and enrollment 1-step
process
Go to the Sano Connect web page
• Access the Sano Connect Representatives website at:
https://www.sanoconnect.com/reps
• Scroll down and click on the “Enroll Subscriber” button to take you to the Inroll portal
Start the
process with your client
• Click on “Get started” to begin an application for your client
• If you need to access an existing
application, you can click on “Continue my application”
• For access to your personal dashboard with all pending applications and
successful enrollments, click on the
“Dashboard” button
• You will need to log in with your email address and password
Subscriber information
• First and last name (middle name optional)
• Date of birth
• Email address
• Phone number
• Last 4 digits of the SSN
• Using the SSN is the easiest way to qualify a subscriber. If you do not, they must submit alternative identification such as a government-issued ID, valid passport, driver’s license or Individual Taxpayer Identification Number (see Qualifying Documentation section)
• Enter 0000 if not using their SSN
Other details
• Click on the Sano Representative option
• Enter your 9-digit unique Rep ID
• Choose the phone delivery method:
• Ship to subscriber’s address – you will provide this address in the next step
• Ship to your office to hand the phone to the subscriber
• Provide the name of your company
• Provide the entire mailing address
• Example: 123 Main Street, Anytown, NY 12345
• No shipment needed – if you have phones in stock, choose this option
• Check the box to consent to providing the information for purposes of the EBB
Program
Subscriber address
• Home address
• Address where we will provide service/send phone
• Cannot be a PO Box
• If this is a temporary address, check the yes button and provide the mailing
address
Dependent information
• Only check the box if you are using a child or dependent to qualify the adult for the EBB Program
• If you are using the child or dependent, please provide the following information for that person:
• Full legal name
• Date of birth
• Last 4 digits of SSN
Qualifying program(s)
• Check all that apply for either the subscriber or the dependent
• To qualify quickly and easily, make sure that the subscriber/dependent
information entered in the previous steps matches exactly how they are enrolled in the qualifying program(s)
• To use income criteria, you will need to submit additional documentation (see Qualifying Documentation section)
*If your client doesn’t have an SSN or is using a Pell grant, school lunch program or job loss criteria to qualify, you will need to use the 2-step process. Please contact [email protected] for more information.
Review
information
• On this page, you have the option to review all information you provided in previous screens
• If you need to edit any info, you can click on the edit icon on the right side of each tab
• If all information is correct, the subscriber needs to read and check the box to agree to the Sano Connect EBB Program
Consents and agreements
• On this page, the subscriber needs to
read, initial and e-sign the certifications of the Emergency Broadband Benefit
Program
• The verification process begins once the subscriber clicks on the “submit” button
Qualified status page
• If the subscriber information meets the conditions of the program, a qualification will be immediate.
• You should see both a “Complete” status for eligibility and an “Approved” status for enrollment.
• The order will be placed and the phone will be prepared and shipped out within 48 hours of the order.
• If you have phones in stock, you will be prompted to enter the IMEI number of the phone you are handing to the client. This is located on the outside of the phone box.
Resolving
Errors
Not qualified status page
• If the subscriber information is not recognized or incorrect, you will be directed to the resolution page.
• From here, you can go back into the portal to correct any information related to the error message you receive.
• If you need to upload additional
documentation, the system will direct you to the National Verifier to upload the
required documents.
Common errors
• Validation error – subscriber information is not correct. Please check the spelling of names, addresses, and ensure the DOB, SSN and phone
number are typed in correctly.
• Duplicate phone number – phone number provided is already in the system. Ask the client for an alternate phone number to be used in the enrollment.
• Rep ID not linked – rep ID is not recognized. Please make sure it’s been keyed in correctly. Capital O and the number 0 look similar in the rep IDs.
• Duplicate subscriber – the client is already enrolled in Lifeline or EBB. If the client would like to transfer to Sano Connect, please contact
[email protected] to complete the enrollment.
Eligibility status
• The chart below describes the various statuses you may see in your dashboard when
correcting errors in an application
Qualifying
documentation
Submitting documents
• When submitting any additional documentation in the subscriber verification process, please follow these guidelines:
• File type:
• .JPG
• .JPEG
• .PNG
• .GIF
• File size:
• 10 MB or smaller
Identification documents
• If the subscriber chooses not to provide the last four digits of their SSN, you will need to submit a copy of identity
documents. This can include ONE of the following:
• U.S. Driver's License
• Other Government-issued ID, such as a state ID
• U.S. Military ID
• Passport
• Individual Taxpayer Identification Number
• If you submit identity documents, they
must contain the subscriber’s first and
last name and date of birth.
Address documents
• The online application may ask you to drop a pin in the mapping tool if further proof of address is necessary.
• Other options may include submitting a copy of the following:
• Driver's license or other valid government, state, or Tribal ID
• Utility bill
• Mortgage or lease statement
• Most recent W-2 or tax return
Duplicate address documents
• If the subscriber lives with another adult who participates in the EBB Program, you will need to answer a few questions to find out if the household qualifies for more than one benefit.
• Documentation must include:
• Complete an EBB Program Household Worksheet if someone else at your address is in the EBB Program.
• Document Examples and Tips:
• If you use the online application, a
blank, fillable worksheet will appear
in the online application.
Qualifying programs documents
• If the subscriber participates in one of the qualifying programs, provide a letter or official document as proof.
• Documentation must include:
• Subscriber (or dependent’s) first and last name
• The name of the qualifying program, such as SNAP
• The name of the government, Tribal entity, program administrator, school, school district, university, or college that issued the document
• An issue date within the last 12 months or a future expiration date
• For the Free and Reduced-Price School Lunch Program or School Breakfast Program, documents can be from either the 2019-2020 or the 2020-2021 school years
• For Federal Pell Grants, documents should be from the current award year
• Document Examples and Tips:
• Benefit award letter
• Approval letter
• Statement of benefits
• Benefit verification letter
• For Federal Pell Grants, documents should be from this academic year and can include screenshots of a StudentAid.gov dashboard or a copy of the email sent by the Department of Education about the EBB Program.
Income documents
• If you qualify through your income, you will need to provide a document that shows your annual income.
• Documentation must include:
• Subscriber’s (or dependent's) first and last name
• Subscriber’s annual income
• Document Examples and Tips:
• Prior year's state, federal, or Tribal tax return
• Current income statement from employer or a paycheck stub
• A Social Security statement of benefits
• Veterans Administration statement of benefits
• Unemployment or Worker's Compensation statement of benefits
• Divorce decree, child support award, or a similar official document showing your income
• A retirement/pension statement of benefits
Substantial loss of income documents
• Showing loss of income due to job loss or furlough is only half of the requirement. The subscriber must also show that the annual household income is now below $99,000 for single filers or $198,000 for joint filers.
• Documentation must include:
• Subscriber first and last name
• Change in income or job status
• Current household income
• The subscriber will need two documents: one to show the income change and one to show the current income.
• Loss of income documents:
• Layoff/furlough notice
• Unemployment application, approval letter, or benefit statement
• Current income documents:
• 2020 state, federal, or tribal tax return
• Social Security statement of benefits
• Veterans Administration statement of benefits
• Retirement or pension statement of benefits
• Unemployment or Worker's Compensation statement of benefits
• Divorce decree, child support award, or a similar official document showing your income
