New Pass Travel Program. What to expect

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New Pass Travel Program

What to expect

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New Pass Travel Programs Highlights

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 All co-workers and retirees manage their pass riders through All About Me

 Go to Flying Together, select All About Me and then Pass Riders

 Co-workers may now choose to add one enrolled friend or spouse or domestic partner. In addition, co-workers may choose an enrolled friend in lieu of regular buddy pass travel in All About Me.

 Retirees may add up to two enrolled friends in All About Me

 All co-workers may now add extended family buddies. In addition, parents can be added quarterly on the 25

^th

of the prior month to be eligible for travel

 Allow approximately 72 hours or until March 3, whichever is later for the enrolled friend and extended family buddy to appear on the travel profile. Additionally, allow parents to appear on the profile by March 26 or 72 hours whichever is later.

 The employee travel profile is on employeeRES under Quick Links and select employee travel profile

 Additional policies and Q&As posted on the Travel page of Flying Together

What’s Happening Now?

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 New leisure boarding priorities will begin. All pass riders will board by the year shown on the co-worker or retiree’s travel profile. *If two or more pass riders have the same board year, then pass riders will be cleared by time of check in.

 Family Vacation ePasses: Co-workers and retirees will receive eight one-way family vacation passes valid for travel through 12/31/2016.

 Buddy ePasses: Co-worker’s existing buddy allotment will be replaced with a new allotment of 24 segment passes valid for travel through 1/31/13.

 Retirees will maintain their existing allotment through 3/31/12.

 Co-workers and retirees with 25 or more years of service will travel service-charge waived;

airport and regulatory taxes and fees will apply.

 Service charges: Segment fees vs. regional service charges for leisure and buddy travel.

 Taxes: Co-workers and retirees will now be responsible for payroll deducting or pre-paying applicable taxes at the time of booking on all travel, including most departure taxes

 Service charges and fees not paid at the time of ticketing will be invoiced or payroll deducted

*Boarding by mm/dd/yyyy is not a current feature of SHARES. Our technology teams are working diligently to add this feature as soon as possible. We will continue to provide updates as we progress in the process. Board year reflects the years of active service with the company from date of hire to the date he or she leaves the company (adjusted if applicable) and will be updated annually.

What to expect beginning March 3

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 New ages for children cabin eligibility and unaccompanied minor apply.

 Co-workers will be provided the option to payroll deduct or pre-pay by credit card;

volunteer invoicing will no longer be an option.

 Retirees will be provided with a credit card option to pre-pay only; volunteer invoicing will no longer be an option

 New locations for domestic vs. international travel –

 Domestic: Travel within the 48 contiguous United States, Alaska and Hawaii is

domestic travel, as well as travel within the Micronesia Islands and from Guam and/or Saipan to the Micronesia Islands.

 International: All other travel, including travel to Canada, Mexico, Central and South America, the Caribbean, Europe, Africa, Asia, Guam, Micronesia Islands and the South Pacific is international travel.

What to expect beginning March 3

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Travel plan booking and information systems:

 employeeRES will be the online booking tool that co-workers, retirees and eligible pass riders will use for planning pass travel.

 Go to Flying Together, enter subsidiary ID and Password, select the travel section and employeeRES

 United Pass Line (UPL) is a self-service booking tool. The UPL automated line is used to create new ePasses through a voice automated system. The 1-800-UA-LIST number will soon be disconnected, in the meantime callers will receive a recording with the phone numbers listed below.

 Calling from a domestic location 866-FLY-EPAS (359-3727)

 Calling from an international location 713-324-PASS (7277)

 Initial Password: PIN – co-worker’s or retiree’s birth date (mmddyy)

 Four digit security code: if transferred to the UPL desk, one will be prompted to enter a four-digit security code. This code will be verified by the agent for authenticity purposes

 MobileRES: http://mobileres.united.com– mobile version of employeeRES may be accessed through a personal digital assistant (PDA) or smartphone. All payroll-deduct and service-charge waived travel may be booked through mobileRES.

Co-workers and retirees may create travel plans through the above systems without a fee. If a co-worker or retiree chooses to create a new listing through an agent via UPL, a $25 fee per ticket will be assessed. Changes to existing travel plans can be made through the UPL agent without a fee. The $25 fee will be waived for all retirees through May 31, 2012.

Booking Systems

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Leisure Boarding Priority

Overview

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Leisure Boarding Priority

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Eligible Pass Riders Boarding

Priority

Employee/Retiree Vacation ePass Travel (previous reference code A)

•Employee, retiree & their eligible accompanied pass riders traveling on a vacation ePass

•Employee’s & retiree's unaccompanied spouse/domestic partner & accompanied pass riders traveling on a vacation ePass

•Unlimited extended family buddy pass riders accompanied by the co-worker or the co-worker’s spouse/domestic partner traveling on a vacation ePass (includes retiree when eligible)

•Maximum of two regular buddy pass riders accompanied by the co-worker or the co-worker’s spouse/domestic partner traveling on a vacation ePass (includes retiree when eligible)

SA0V

Employee Leisure Travel (previous reference code B)

•Employee & their eligible accompanied pass riders

•Employee's unaccompanied spouse/domestic partner & accompanied pass riders

•Unlimited extended family buddy pass riders accompanied by the co-worker or the co-worker’s spouse/domestic partner

•Maximum of two regular buddy pass riders accompanied by the co-worker or the co-worker’s spouse/domestic partner

SA1P

Retiree Leisure Travel (previous reference code C)

•Retiree & their eligible accompanied pass riders

•Retiree's unaccompanied spouse/domestic partner & their eligible accompanied pass riders

•If applicable, unlimited extended family buddy pass riders accompanied by the retiree or the retiree’s spouse/domestic partner

•If applicable, maximum of two regular buddy pass riders accompanied by the retiree or the retiree’s spouse/domestic partner

SA2R

Employee/Retiree’s Unaccompanied Eligible Pass Rider Vacation Travel (previous reference code D)

•Employee's & retiree’s eligible unaccompanied pass riders, including enrolled friends traveling on a vacation ePass (excluding spouse/domestic partner as they are boarding priority SA0V)

•Employee with three or more regular buddy pass riders traveling on a vacation or personal ePass

SA3V

*Reference codes as mentioned in the Pass Travel Program Chart. Complete boarding priority chart can be found under the Travel tab of Flying Together.

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Leisure Boarding Priority

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Eligible Pass Riders Boarding

Priority

Employee/Retiree’s Unaccompanied Eligible Pass Rider Leisure Travel, Adult Children Buddy Travel & Early Out Travel (previous reference code E)

•Employee's & retiree’s eligible unaccompanied pass riders, including enrolled friends (excluding spouse/domestic partner as they are boarding priority SA1P/SA2R where applicable)

•Employee's unaccompanied adult children on an extended family buddy pass

•Continental subsidiary early outs prior 1991 & their accompanied or unaccompanied eligible pass riders

•Temporary co-workers & their eligible accompanied & unaccompanied eligible pass rider’s - board equal to SA4P

SA4P

Early Out Personal Travel (previous reference code F)

•Continental subsidiary early-outs (1992 - 2009) & their accompanied or unaccompanied eligible pass riders

•Early-outs (2010 & beyond) & their accompanied or unaccompanied eligible pass riders

SA5P

Extended Family buddy Travel (previous reference code G)

•Unaccompanied extended family buddy pass riders (excluding co-worker's adult children as they are boarding priority SA4P)

SA6F

Travel using a buddy ePass (previous reference code H)

•Unaccompanied regular buddy pass riders

SA7U

Travel using a service charge waived ePass (previous reference code J)

•Co-workers electing space available service charge waived travel (applicable system-wide)

SA9W

*Reference codes as mentioned in the Pass Travel Program Chart. Complete boarding priority chart can be found under the Travel tab of Flying Together.

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 The new vacation pass boarding priority is SA0V for co-workers and retirees with a prior boarding priority of SV4R or SA3V and above.

 The new leisure boarding priority is SA1Pfor co-workers with a prior boarding priority of SA3P and above or BP8A.

 The new leisure boarding priority is SA2Rfor retirees with a prior boarding priority of BP6B, BP8A or SA4R.

 The new vacation boarding priority is SA3Vfor eligible pass riders traveling unaccompanied on a vacation pass with a prior boarding priority of SA4V.

 The new leisure boarding priority is SA4Pfor eligible pass riders traveling unaccompanied on a leisure pass with a prior boarding priority of SA4P, BP8A or BP8B.

 The new adult buddy children boarding priority is SA4P with a prior boarding priority of SA4P or BP8C.

 The new extended family buddy boarding priority is SA6F with a prior boarding priority of SA5E.

 The new regular buddy boarding priority is SA7U with a prior boarding priority of SA5C or BP8C.

 The new service charge waived boarding priority is SA9W with a prior boarding priority of BP10.

 Unaccompanied spouses/domestic partners will travel at the co-worker/retiree vacation or leisure boarding priority.

Leisure Boarding Priority

Changes Co-workers and Retirees Can Expect

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Eligible Pass Rider Policy

Overview

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 Eligible pass riders are individuals who are permitted to use a co-worker’s or retiree’s pass travel privileges:

 Eligible spouse or a registered domestic partner

 Enrolled friend

 Eligible children until they attain the age of 26 (imputed income tax may apply)

 Adult children age 26+ will fall under the extended family buddy pass program

 Active duty military children (imputed income tax will apply)

 Parents (including same sex parents, step-parents and can be changed quarterly)

Eligible Pass Rider Policy

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 Children through age 25, regardless of student status, are now considered eligible pass riders. Imputed income tax may apply.

 At age 26, the child will change to an extended family buddy.

 Up to two parents (any combination of natural, adoptive and/or step, same or opposite gender) with option to change quarterly.

 Pass rider names are added, changed or deleted through All About Me (AAM).

 Go to Flying Together and select All About Me > Pass Riders to update pass rider names. Supporting documentation will be required.

 The pass rider certification and verification of document process generally takes 7-10 minutes. After the verification process is complete the pass rider names will be sent to the employeeRES Travel Profile.

 Eligible pass riders must be shown on the travel profile before travel can begin.

 The travel profile is located under the Quick Links section of employeeRES.

Eligible Pass Rider Policy

Changes Co-workers and Retirees Can Expect

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Enrolled Friend Program

Overview

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The enrolled friend program allows all co-workers to designate up to two friends or family members to travel on their pass travel privileges. An enrolled friend must be someone the co- worker knows.

 A married/partnered co-worker may designate an enrolled friend in lieu of their spouse or domestic partner and/or in lieu of regular buddy pass travel.

 A single co-worker may designate an enrolled friend.

 Co-workers may choose to designate an enrolled friend in lieu of having regular buddy pass travel.

 Co-workers will register and designate an enrolled friend during a specified pass travel enrollment period or can choose to leave the name blank and name the enrolled friend at a later date.

 At the end of each calendar year, a co-worker may decide if they would like to participate in the second enrolled friend program for the following year.

 For example a co-worker may have two placements that can consist of a spouse/domestic partner and an enrolled friend OR two enrolled friends if they choose to waive their regular buddy pass travel.

Enrolled Friend Program (co-workers)

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The enrolled friend program allows all retirees to designate two friends or family members to travel on their pass travel privileges regardless of marital status.

 An enrolled friend is someone the retiree knows and will use the retiree’s pass travel privileges. A retiree can have up to two enrolled friends each calendar year in addition to their spouse/domestic partner.

 Retirees will register and designate an enrolled friend during a specified pass travel

enrollment period or can choose to leave the name blank and name the enrolled friend at a later date.

Enrolled Friend Program (retirees)

Overview

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 Married and single co-workers/retirees can participate in the enrolled friend program.

 Registration moves to a calendar year instead of a rolling year.

 Registration for new enrolled friends is Nov - Dec annually for the following year 1/1/xx.

 Enrolled friends that are not changed during the Pass Travel Enrollment period will roll over to the following calendar year and will remain for the new calendar year.

 Annually in Nov-Dec*, co-workers will make the decision to add an enrolled friend in lieu of buddy pass travel outside of extended family buddy and adult children.

 Annually in Nov-Dec*, retirees can register two enrolled friends in addition to their spouse/domestic partner.

 Enrolled friend travels at an unaccompanied boarding priority when not traveling with co- worker/retiree or spouse/domestic partner.

*Exception for 2012, where enrolled friends can be added or changed through March 31.

Enrolled Friend Program

Changes Co-workers and Retirees Can Expect

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Family Vacation Pass Program

Overview

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The family vacation pass program enables co-workers or retirees along with their eligible pass riders while traveling on vacation at a higher boarding priority with most ticket taxes fee-waived.

 On January 1, each pass eligible co-worker with 6 months of active service and retirees will be issued eight one-way family vacation ePasses for higher boarding and space-available travel, system-wide in any cabin and may be used by the co-worker’s or retiree’s eligible pass riders.

 Co-workers hired after the annual distribution will receive a pro-rated portion of family vacation ePasses on their six-month anniversary of active company service.

 Each family vacation pass is eligible for the highest boarding priority, SA0V, in any cabin when

available. One vacation ePass is applicable for a one-way trip for the co-worker, retiree, enrolled friend, spouse or domestic partner, eligible children and/or parents and traveling together.

 Each one-way family vacation pass is valid for five years and will have an expiration date of 12/31.

 Each one-way family vacation ePass is valid on the entire UA and UAX network via the most direct route.

 Each family vacation ePass is service-charge waived, including ticket taxes. However, arrival, departure and regulatory taxes and fees will apply.

Family Vacation Pass Program

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 A one-way family vacation pass may be used for all eligible pass riders traveling on the same travel plan.

 Joining itineraries can be booked at the same time through the custom routing tool. (under Quick Links in employeeRES) Joining itineraries will use a single one-way vacation ePass, as long as the itineraries have at least one common segment. A joining itinerary is when at least one part of the itinerary is the same. For example: SAT IAH ORD - The employee is traveling from IAH ORD and the spouse is traveling SAT IAH ORD.

 A family vacation ePass is used if the pass rider boards the aircraft but does not receive a premium- class seat. The pass rider still received the privilege of a higher boarding priority and service-charge waived ticket taxes.

 Layovers in a hub city are permitted for a maximum of 72 hours; four hours or the next available flight, whichever is greater, at line stations. Additional vacation ePasses will be deducted at the time of

booking for intentional layovers. Bookings that are rolled over to the next flight are taken into consideration and an additional vacation pass will not be deducted.

 Due to IRS federal regulations, taxable pass riders (domestic partner, non-dependent children and enrolled friends) may only use vacation ePasses that are distributed in the current year. Example:

vacation passes distributed in 2012 cannot be used for travel in 2013 by a taxable pass rider.

 Boarding priority intent must be decided within one hour prior to domestic flights and within two hours prior to international flights. Co-workers and retirees may not switch from leisure to vacation or vice versa to change boarding priority during this time frame.

Family Vacation Pass

Changes Co-workers and Retirees Can Expect

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Regular Buddy Pass Program

Overview

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The buddy pass program, which includes regular buddy and extended family

buddy, was created for co-workers to be able to offer space-available pass travel to a friend or family member who is not otherwise eligible for pass travel privileges.

The extended family buddy consists of adult children age 26 and older, parent-in- laws, siblings, grandparents and grandchildren, not otherwise considered eligible pass riders. Extended family buddies are added to the employee’s travel profile and eligibility documents will be required.

Extended family buddies receive higher boarding priority and reduced service charges.

 Co-workers may choose to register an enrolled friend in lieu of having regular buddy travel.

 Co-workers who choose the enrolled friend option will still be eligible for extended family buddy travel.

 For example, “Susan” has her husband on her travel profile and chooses to add her sister as her additional enrolled friend. She waives her regular buddy passes but can still use the 24 annual passes for her extended family buddies- her adult daughter, her brother, etc.

 For example, “Dave” has his domestic partner on his travel profile and decides he wants to add his best friend as his additional enrolled friend. He only uses his buddy passes on family members anyway and since all of those family members are considered extended family buddies, he knows he can still use his allotment of 24 for them and does not mind waiving regular buddy travel.

Buddy Pass Program

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 The annual buddy pass allotment is distributed after six months of active company service.

 The buddy ePass annual allotment is 24 segments. Each buddy ePass is valid for one flight segment (i.e. ORD SFO HNL will use two buddy ePasses).

 Buddy ePasses are valid for system-wide, space available travel in economy and premium cabins (accompanied rules for premium may apply).

 Buddy ePasses are valid for 13 months through 1/31.

 Each buddy ePass is valid on the entire UA and UAX network via the most direct route.

 Buddy pass travel is valid unaccompanied; embargoes will not apply in 2012, except for March 3-5. Embargoes may apply in 2013.

 Two buddy pass riders may travel with the co-worker at their boarding priority.

 Three or more buddy pass riders will travel with the co-worker at the unaccompanied family boarding priority.

 Co-workers may choose an enrolled friend in lieu of regular buddy travel.

Buddy Pass Program

Changes Co-workers Can Expect

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Regular Buddy:

 Regular buddy pass fees for system-wide economy class and domestic first class will be based on 10 percent of the lowest B fare, Y fare in markets with no B.

 Regular buddy pass fees for International Business, BusinessFirst and First cabins will be based on 15 percent of the lowest B fare, Y fare in markets with no B.

Extended Family Buddy:

 Extended family buddy pass fees for system-wide economy class and domestic first class will be based on 5 percent of the lowest B fare, Y fare in markets with no B.

 Extended family buddy pass fees for International premium cabins will be based on 10 percent of the lowest B fare, Y fare in markets with no B.

Buddy Pass Fees

Changes Co-workers Can Expect

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Service Charges &

Imputed Income

Overview

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Service Charges

*applicable departure and other airport/regulatory taxes and fees apply Domestic, International and

Cabin Type

Employee, Retiree, Spouse/Domestic Partner,

Children and Parents

Extended Family Buddy Pass Riders,

including Adult Children Regular Buddy Pass Riders

Domestic economy Service Charge Waived* 5% of lowest unrestricted B fare (Y fare in markets with no B fare)

10% of lowest unrestricted B fare (Y fare in markets with no B fare)

Domestic business & first class cabins

Employees and retirees with 25 or more years of service and their eligible pass riders have service charges waived,* system-wide, for all cabins.

All other employees and retirees and their eligible pass riders will receive a 90 percent discount off ZED fares for domestic premium cabin travel.

International economy Service Charge Waived* 5% of lowest unrestricted B fare (Y fare in markets with no B fare)

International business, first &

BusinessFirst class cabins

Employees and retirees with 25 or more years of service and their eligible pass riders have service charges waived,* system-wide, for all cabins.

All other employees and retirees and their eligible pass riders will receive a 50 percent discount off ZED fares for international premium-cabin travel.

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 Pass riders will pay applicable departure and other regulatory taxes and fees, which include, but are not limited to, U.S. immigration fees, U.S. custom fee, APHIS fee.

 Departure and regulatory fees will be payroll deducted or pre-paid, as applicable, at the time of booking and not collected at the gate or invoiced later. Some exceptions apply see additional travel information.

 Co-workers with a payroll deduct option may choose to pre-pay (at time of booking) or payroll deduct.

Retirees and co-workers without a payroll deduct option will pre-pay all travel (at time of booking).

 Service charges are zonal, which is based on distance.

 Co-workers, retirees and their eligible pass riders receive service-charge waived economy class travel.

 Employees and retirees with 25 or more years of service will now receive service-charge waived first and business class travel, system-wide. This also includes their eligible pass riders.

 Domestic premium service charges are now discounted 90 percent off of ZED fares. International premium service charges will continue at 50 percent off of ZED.

 Buddy fees are based on cabin (refer to chart on previous page).

 Pass riders that pre-pay for service charges and fees for premium cabin and end up sitting in economy may request a refund.

 Pass riders that pre-pay fees for economy cabin and sit in premium will be invoiced or payroll deducted for the increased charges.

Service Charges

Changes Co-workers and Retirees Can Expect

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 Imputed income applies to the following:

 Domestic partner

 Enrolled friend(s)

 Student child over the age of 23 until they attain age 26

 Non-student children from the age of 18 until they attain age 26

 Extended family buddies – the differential discount between extended family buddy and regular buddy fees will be considered taxable

 The co-worker and/or retiree will be responsible for the imputed income for all of the above travelers. Imputed income applies to all pass types, including but not limited to vacation and myUAdiscount tickets (formally known as coairFares and EMP20).

 A domestic partner team or an enrolled friend team is a co-worker that is listed as another employee or retiree’s domestic partner or enrolled friend which imputed income does not apply.

Taxing/Imputed Income

Changes Co-workers and Retirees Can Expect

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 Domestic Economy, Economy Plus (two or three cabin)

 SFO – EWR roundtrip

 Employee or retiree, regardless of years of service, pays $0.00, which includes base fare of

$0, plus $0.00 ticket taxes, $0.00 U.S. segment tax and $0.00 Security AY tax

 International Economy, Economy Plus (two cabin)

 IAH – NRT roundtrip

 Employee or retiree, regardless of years of service, pays $17.50*, which includes base fare of $0, plus U.S. Customs fee of $5.50, U.S. Immigration Fee of $7.00, and APHIS fee of

$5.00

 International Economy, Economy Plus (three cabin)

 ORD – FRA roundtrip

 Employee or retiree, regardless of years of service, pays $17.50*, which includes base fare of $0, plus U.S. Customs fee of $5.50, U.S. Immigration Fee of $7.00, and APHIS fee of

$5.00

Economy Service Charges

⁽^*departure and other airport/regulatory taxes and fees will apply)

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 Domestic First (2 cabin)

 SFO – EWR roundtrip

 Employee or retiree, with less than 25 years of service, pays $40.30, which includes base fare of $26, plus ticket tax of $1.90, U.S. segment tax of $7.60 and Security AY fee of $5.00

 International BusinessFirst 2-cabin

 IAH – NRT roundtrip

 Employee or retiree with less than 25 years of service pays, $359.40*,which includes base fare of $306.00, plus U.S. arrival/departure tax of $33.40, Security AY fee of $2.50, U.S.

Customs fee of $5.50, U.S. Immigration fee of $7.00, and APHIS fee of $5.00

 International Business 3-cabin

 International Global First 3-cabin

Premium Service Charges

⁽^*departure and other airport/regulatory taxes and fees will apply)

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SA9Waived travel

service charge waived travel

Overview

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SA9Waived

Changes Co-workers Can Expect

 Active, pass eligible co-workers have the opportunity to elect to stand-by for service- charge waived pass travel system-wide on United and United Express any cabin at the lowest possible boarding priority.

 All travel will be booked through employeeRES.

 The SA9Waived program does not need to be used for travel in economy because economy class is currently service-charge waived.

 Employees must declare preference for either leisure or vacation ePass vs. SA9Waived travel at least 1 hour before scheduled departure time for domestic and 2 hours prior to international.

 The employee will be responsible for all applicable taxes and fees at the time of booking.

 This travel program is valid only for the co-worker

 Eligible pass riders traveling with the co-worker on an SA9Waived pass will board at the unaccompanied boarding priorities, as applicable.

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Cabin Eligibility

Overview

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United’s Pass Travel Cabin Eligibility Policy defines pass rider eligibility in a specific class of service for domestic and international pass travel on United and United Express flights.

Domestic pass travel includes economy, business and first class cabins. International pass travel includes economy, business, first and BusinessFirst class cabins. The desired class of service, based on eligibility, should be specified at the time of booking.

Domestic children age restriction:

 Children age 14 and under may travel in business and first class cabins on domestic flights accompanied by an adult pass rider 18 years of age or older.

 Children age 15 and older can travel unaccompanied in business and first class cabins on domestic flights.

International children age restriction:

 Children age eight until they attain age 15 may travel in business, first and BusinessFirst class cabins on International flights accompanied by the employee, retiree, spouse,

domestic partner or enrolled friend.

 Children age 15 and older can travel unaccompanied in business, first and BusinessFirst class cabins on International flights.

Cabin Eligibility

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 Parents can now fly unaccompanied, system-wide, in any class of service, and can escort buddy pass riders.

 Children 6 and younger can now travel domestic first as long as accompanied by an adult of 18 years of age.

 Children aged 8 and older and accompanied by the employee, retiree, spouse, domestic partner or enrolled friend can travel in international premium cabins, which includes first on a three-cabin aircraft.

Cabin Eligibility

Changes Co-workers and Retirees Can Expect

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Unaccompanied Minor

Overview

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 Unaccompanied minors age four and younger are not permitted to travel space available.

 Children ages 5 – 14 may travel unaccompanied in economy cabins on nonstop flights, system-wide.

 Employees’ and retirees' children ages 5 – 14 may travel with their siblings aged 15 and older on connecting flights.

 No unaccompanied minor service charges for employees' or retirees' eligible children or for extended family buddy pass riders who are children.

 Unaccompanied minor service fees will apply for all regular buddy pass riders who are minors.

Unaccompanied Minors

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Discount Leisure Travel Program

“myUAdiscount”

Overview

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United’s Discount Leisure Travel Program, myUAdiscount, provides employees, retirees and their eligible pass riders the opportunity to purchase revenue-

confirmed tickets for system-wide travel in any cabin on United and United Express with a 20 percent discount.

The discount is taken off of the revenue fare at the time of purchase and is available on most published fares.

Eligible Participants must be on the employee or retiree’s profile at the time of booking. Those eligible to participate include the following:

 Full-time and part-time employees

 Retirees

 Spouse or domestic partner

 Enrolled friend(s)

 Eligible children

 Parents

myUAdiscount

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 Refunds and changes to myUAdiscount tickets may be made and will depend on the fare rules of the ticket purchased.

 MileagePlus accrual is permitted.

 Denied-boarding compensation is permitted.

 First and second checked-bag fees waived.

myUAdiscount

Changes Co-workers and Retirees Can Expect

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Additional Travel Information

Overview

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 Departure taxes and fees for Mexico, Colombia and Honduras are paid at the gate once cleared for the flight and must be paid with local currency or credit card. All other locations will be paid through payroll deduction. Retirees and early-out participants will pay all taxes and fees when exiting an international location.

 New retiree age and service requirements policy is retroactive to Dec 1.

 Credit card pre-pay – all travelers, including retirees and early-out participants, who do not have a payroll option are required to pre-pay with a credit card at the time of booking. Co- workers will have an option to payroll deduct or pre-pay with a credit card.

 No through-flights - Pass riders will be booked on point-to-point flight segments and will be cleared for boarding and upgrades in boarding priority order on all flight segments,

regardless of the flight number. This includes en-route stops on through flights.

Additional Info

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 Travel section of Flying Together

 Employee Travel Center (ETC) – [email protected]

 Pass travel policy and procedures

 Enhancements or challenges with pass travel automated systems.

 Other Airline leisure and business travel agreements

 Pass misuse/misunderstanding reporting

 Redeposit of ePass allotments

 Travel by regional carriers

 Support for pass travel related questions or issues from co-workers and retirees

 Emergency and company business travel requests

 Employee pass accounting; including but not limited to service charges/imputed income questions and payroll issues/ adjustments as it pertains to pass travel charges

 Employee Information Services (EIS) – [email protected]

 Pass rider eligibility issues

 Pass rider certification

 Document verification

 United subsidiary co-workers may contact the Employee Service Center (ESC) at 877-825-3729, Option 9, 1.

 Continental subsidiary co-workers may reach the ESC at 877.242.0075, Option 5.

Who to contact for pass travel related support?

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New Pass Travel Program. What to expect