MEDICAL OFFICE AssIsTANT CERTIFICATE PROGRAM

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This program prepares students to work in a wide var-iety of medical settings as a Medical Offi ce Assistant (MOA). The program is part-time, and classes are dur-ing evendur-ing hours. Students may take up to two years to complete all of the program requirements.

The program offers a full complement of both admin-istrative and clinical skills. Students will be prepared for work directly assisting the physician, or for clerical work in a more administrative capacity. Trained Med-ical Offi ce Assistants experience diverse employment choices, as the demand for medical services continues to increase due to an aging population. Students may fi nd employment in physicians’ offi ces, clinics, pub-lic or private hospitals, nursing homes, or commun-ity health care facilities. Medical clerical positions are also available in research and care agencies, pharma-ceutical fi rms, medical supply fi rms and related ser-vice businesses.

Certifi cate Program Core Courses • Medical Terminology & Human Anatomy • Medical Offi ce Procedures

• Medical Transcription Level 1

• Computerized Medical Records, Billing & Scheduling

• Ethics in Health Care • Standard First Aid With CPR C

• Practicum in medical offi ce (60 hours minimum) • Word – Level 1, and Word – Level 2

Other Program Requirements

• Computer Basics course (or equivalent)

• By the completion of all Certifi cate courses and re-quirements, students must achieve a minimum typ-ing speed of 50 wpm. Practice times and speed and accuracy testing is available on an on-going basis. Recommended Supplemental Courses

• Medical Transcription Level 2 • Math Skills for Health Care Workers • English Skills for Health Care Workers • Building Your Health Care Career • Job Search for Health Care Workers • Keyboarding course

• Microsoft Word 2007 Level 1 & 2 • Microsoft Excel 2007 Level 1 & 2 • PMOA Upgrade course

(Private Practice Medical Offi ce Assistant)

Note: Students who already have the skills covered in any of the required courses or prerequisites, may apply to have the requirement waived.

Medical Terminology &

Human anatomy

CV12

20 sessions $329.99

This 60-hour, in-depth medical terminology with hu-man anatomy course meets the curriculum standards and prerequisite requirements of most public and private colleges for students entering MOA, Nursing Unit Clerk, Medical Lab Assistant, and other medical related Diploma Programs. The course also prepares you to apply medical terminology in the clinical set-ting. This course covers anatomy, physiology, phar-macology, and common diseases. It is excellent prep-aration for occupations in hospital depart ments, such as Admitting and Medical Records, or in clinical set-tings such as X-ray and Lab, and in medical offi ces. Persons already working in a hospital or medical re-lated job often use this course as a refresher to brush up on their terminology and understanding of human anatomy. A Certifi cate is awarded upon completion of

the course. A textbook/CD purchase of $100 is pay-able with course registration.

Offering 1

Mon & Wed, West Coast

6:45-9:45 pm MOA Services

Sept 27-Dec 6 Credo Christian High Offering 2

Tues & Thurs, West Coast

Sept 28-Dec 7 W.J. Mouat Sec, Abbotsford

MEDICAL OFFICE AssIsTANT CERTIFICATE PROGRAM

About West Coast

MOA Services...

Patti Scott has owned

and operated West

Coast MOA Services,

with a full team

of qualifi ed and

industry-experienced

instructors, since

1998.

Patti has worked

in the health care

fi eld for over twenty

years. She has been

teaching since

1998 and has her

Provincial Instructors

Diploma. She is

presently working

on completing a

Bachelors Degree in

Adult Education.

Patti loves teaching

and coordinating

MOA courses

for Continuing

Education throughout

the Lower Mainland.

Learn more about

Patti Scott at:

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Continuing Education • 604-533-4227 or 604-856-4447

CAReeR / VOCATiOnAL

Computerized

Medical records,

Billing & scheduling

CV16

3 sessions $259.99

A working knowledge of computerized medical scheduling, EMR (electronic medical records) and computerized medical billing is essential for anyone seeking employment in a medical office. This is the course you need! You will work with the latest in med-ical office technology, and get hands-on experience and a working knowledge of the software.

A Certificate will be issued upon course completion. Prerequisite: Computer Basics course or equivalent; Medical Office Procedures course, or experience working in a medical office. A $20 text fee is payable to Instructor at first class.

Saturdays, West Coast

9 am-3:30 pm MOA Services

Nov 20, 27 & Dec 4 Credo Christian High

ethics in Health Care

CV17

8 sessions $189.99

This essential course will teach you the professional skills necessary to communicate and work effectively in a medical office or other clinical setting within the health care field. The focus will be on medical ethics, confidentiality, professional responsibility, and com-munication skills.

Thursdays, West Coast

Oct 14-Dec 9 Credo Christian High

Job search For Health

Care Workers

CV18

4-3 hr or 2-6 hr sessions $99.99

This course is designed to prepare you for your job search in health care. You will create a customized resume, cover letters, and develop a job search plan. The medical industry is specific and you will learn the unique interview skills required to navigate this industry.

Offering 1 (4 sessions)

Nov 18 -Dec 9 Rycroft Centre

Offering 2 (2 sessions)

Jan 15 & 22 Rycroft Centre

Medical Office Procedures

CV13

10 sessions $274.99

This comprehensive, hands-on course will cover the main functions of running a medical office. It will cov-er both administrative tasks and clinical procedures. You will learn medical office appointment scheduling, filing and charting, record-keeping, telephone skills, correspondence, referrals, pharmaceuticals, handling emergencies, and assisting the physician with minor office procedures and surgeries. A Certificate will be

issued upon course completion. A $25 text fee is pay-able at time of registration.

Tuesdays, West Coast

Medical Transcription

– level 1

CV14

5 sessions (30 hours) $274.99

This is an introduction to the field of medical tran-scription. Students will learn how to transcribe dicta-tion from a variety of medical reports, consultadicta-tion letters, chart notes, lab reports, patient history records, and much more. There will be a focus on editing and skill building. Completion of this valuable course will help you gain employment in medical offices, medical facilities, hospitals, insurance companies, or starting your own home-based medical transcription busi-ness.

A Certificate will be issued upon course comple-tion. Prerequisite: Medical Terminology, MS Word – Level 1, 35 wpm keyboarding. Textbook/CD re-quired. Contact Registration Office for details.

Oct 16-Nov 13 Credo Christian High

Medical Transcription

– level 2

CV15

5 sessions (30 hours) $274.99

This course offers the student an opportunity to deal with dictation in the medical specialties, as well as pharmacology, advanced editing, and tips and tricks to surviving in the transcription field. Upon completion, students will be ready for entry-level transcription positions in hospitals or private transcription compan-ies. Students may also choose to start their own home-based, medical transcription business. A keyboarding

speed of 50 wpm net is required in order for students to receive a completion certificate.

Oct 16-Nov 13 Credo Christian High

What do

‘OFFERING’

and

‘SESSIONS’

mean...?

‘Offering’

tells

you how many

different times the

entire course is

being offered this

term. A course

with four offerings

means the course is

being offered four

different times.

‘Sessions’

tells

you the number of

individual classes

during the course.

An evening course

with four sessions

means that you

will attend four

different evenings

to complete the

course.

You can visit us online at www.langleycontinuing

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Building Your Health

Care Career

CV19

3 sessions $69.99

This course is designed to assist you with choosing a career in health care. You will explore the options available, and match this with an analysis of your in-terests, skills and abilities. The course includes self- assessments and guided career exploration.

A $30 text fee is payable at time of registration.

Mondays, West Coast

6:45-9:45 pm MOA Service

Jan 10-24 Rycroft Centre

Math skills For Health

Care Workers

CV20

10 sessions $274.99

This unique new course will cover basic math skills required for careers in health care. This course will review basic math functions as used in the health care industry, and then move on to general accounting, the metric system, measurement applications and dose conversions, with an introduction to statistics and graphing.

This course would be extremely valuable for anyone considering a career within a Hospital or Extended Care Facility, including Nursing, LPN, Rehab Assist-ant, Pharmacy Technician, etc.

A $65 text fee for textbook, ‘Math Skills For Health Professionals,’ is payable at time of registration.

Tuesdays, West Coast

english skills For Health

Care Workers

CV21

10-3 hr sessions $274.99

This course is designed to prepare students for com-munication that occurs in the health care environ-ment. Basic English and grammar skills are covered and practiced. Students will gain knowledge and con-fi dence with basic communication skills required for health care workers.

This is not an ESL course, but is designed to accel-erate English writing skills commonly used in health care.

A $69.95_{text fee is payable at time of registration.}

MOa Practicum

CV22

60 hours (minimum) $59.99

(fee waived for full program students)

A working practicum in a medical offi ce of 60 hours minimum is a requirement for students receiving the Medical Offi ce Assistant Certifi cate. Students taking a number of individual MOA Program courses, but not the full program, may still arrange to complete a med-ical offi ce practicum.

Private Practice MOa

Upgrade Course

CV23

10 sessions $595 (includes all materials) This course is intended for persons who have complet-ed a Mcomplet-edical Offi ce Assistant Program and wish to up-grade their knowledge and skills for the private health care work environment. You will learn the differ-ences between public and private health care. Private health care is a fast growing industry. Private health care includes surgical centres, naturopathic, podiatric, optometric, and chiropractic practices, to name just a few. Private health care practitioners need staff who are focused on customer service and customer reten-tion. You will learn marketing as it is used in private health care. The private health care community also uses different computer software than the public sys-tem. Upon completion of this 30-hour course you will be ready to seek employment in the exciting and fast growing private medical industry.

Mondays, West Coast

Oct 18-Dec 20 Rycroft Centre

Don’t know

where the listed

school

is located?

Turn to page 10

for a complete list

of course location

addresses.

Continuing

Education’s

Registration

Oﬃ ce is

located at:

Suite 305

20338 65th Ave.

Langley

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Continuing Education • 604-533-4227 or 604-856-4447

CAReeR / VOCATiOnAL

T

his Certifi cate program is the fi rst of its

kind in Canada, and prepares individuals

for a career in the fast-growing private health care setting. The US health care industry con-tinued to create more jobs than any other indus-try in 2009, and Canada’s health care climate is quickly following suit.

This program differs from other MOA pro-grams in that it focuses on private consumer- pay health care, and requires the student to have a professional appearance and demeanor, with an attitude toward patient-centred, 5-Star cus-tomer service and sales.

Graduates will fi nd employment in a wide variety of private medical settings, including cosmetic surgery, day surgery centres, naturo-pathic, podiatric, optometric, and chiropractic clinics.

This is a part-time day or evening program that requires students to have a ‘full-time’ attitude

LIMITED

TO

ONLY

12 STUDENTS

!

Program begins

September 27

Information Sessions

Call now to attend a Free Infor-mation Session, and learn about one of the most exciting and well paying medical career

opportun-ities of the future.

604-533-4227

All classes are held at the Rycroft Centre Suite 201-20189 56 Ave., Langley

Private

Medical

Ofﬁ ce

Assistant

Certiﬁ cate

Program

and commitment toward their success. Stu-dents may choose between morning or evening classes. Seating is very limited, with a pre-en-rolment interview required to determine suit-ability. Students with prior secretarial/reception and sales skills preferred, and male students are welcomed.

The program consists of six separate two-week courses, and a no-fee three-week practicum. Practicum hours can be completed during, or upon completion of, the program.

There is a $50 fee for First Aid CPR & EAD Certifi cation, provided in-class.

This program is offered by Langley Continuing Education

in partnership with

Maverick Communications Group Inc.

About the Program Instructor —

Marilyn Lawrie, EMD has been training individuals for over 15 years,

to achieve business and career success. Marilyn currently works as a marketing and management consultant in health care, but brings ex-pertise from a consulting background in retail, education, and investor relations, to convey a broad perspective to the specialty of helping as-piring health care career professionals fi nd a rewarding vocation, and achieve their goals. Marilyn’s students enjoy a relaxing, yet elegant classroom environment, and lessons fi lled with as much laughter as intense learning activities. Marilyn was nomin-ated for the Canadian Entrepreneur of the Year award for her contribution to training in BC.

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introduction to

Private Medicine

CV51

8 sessions $499

Understand how micro and macro economics and government regulations drive private medicine. Understand where opportunities in private health care exist, and why. Visits from and to local high-profi le private medical physicians/practitioners.

9 am-Noon, or 6:30-9:30 pm Sept 27-Oct 7

Private Medical

Terminology

CV52

8 sessions $499

Private health care providers have specifi c needs from their administrative staff. We provide basic medical terminology, but also provide specifi c tutoring for each student to understand and use the medical lan-guage spoken within their chosen area of specialty: Cosmetic, Chiropractic, Naturopathic, Optometric, and Podiatric terminologies are addressed.

9 am-Noon, or 6:30-9:30 pm Oct 12-22

5-star patient

Service & loyalty

CV53

8 sessions $499

Students learn what drives patients to buy private health care, and how to deliver service to patients’ wants versus needs, to elite private fee-paying cus-tomers. Learn how to create a patient/customer ser-vice code of ethics, which ensures your clinic pro-vides world-class service to customers, so they remain loyal and refer.

9 am-Noon, or 6:30-9:30 pm Oct 25-Nov 4

Private Medical

Offi ce Procedures

CV54

8 sessions $499

Private Medical Offi ce Assistants must provide cream-of-the-crop support for their private practitioners. De-velop a typing speed of 55 wpm, learn effective time management, telephone etiquette, clinical offi ce skills, use of Clinical Essentials scheduling software, inven-tory control, accurate billing, and cash balancing skills. 9 am-Noon, or 6:30-9:30 pm

Nov 8-18

Private Medical Offi ce

Leadership

CV55

8 sessions $499

Learn how to become an effective leader within your team, to showcase your skills and that of your team. Students will learn goal setting, team building, how to structure team meetings and public events. Stu-dents will also learn how to create event invitations and PowerPoint presentations.

9 am-Noon, or 6:30-9:30 pm Nov 22-Dec 2

Private Medical

Offi ce Benchmarking

and Quality Control

CV56

8 sessions $499

Benchmarking and quality controls are two of the most important, yet little known, skill sets for private medical administration staff. Students will learn how to develop benchmarks, and evaluate patient service success outcomes, to become highly valuable mem-bers of their clinical team. Develop policies and pro-cedures to provide structure for sound quality controls, which ensure all staff deliver the same calibre of ser-vice every day, every time.

9 am-Noon, or 6:30-9:30 pm Dec 6-16

Practicum

CV57

3 weeks No Charge

Students complete a three-week working practicum with a private practitioner involved in the specialty area they choose to work in.