Organizational Behaviour- Chart

(1)

Introduction

Organizational Behavior

for more chapters visit us: http://www.ChaptersWorld.com

(2)

Chapter Outline

• What Managers Do

• Enter Organizational Behavior

• Replacing Intuition with Systematic Study

• Contributing Disciplines to the OB Field • Challenges and Opportunities for OB

(3)

What Managers Do

•Gets things done through other

people

•Make decisions, allocate resources,

and direct the activities of others to

attain goals

(4)

Management Functions

We have four management functions

• Planning, organizing, leading, controlling.

1)

Planning

Includes defining goals, establishing strategy, and developing plans to coordinate

strategy, and developing plans to coordinate activities.

(5)

Management Functions

2)

Organizing

Determining what tasks are to be done, who is to do them, howthe tasks are to be grouped, who reports to whom, and where

grouped, who reports to whom, and where decisions are to be made.

(6)

Management Functions

3)

Leading

Includes motivating subordinates, directing others, selecting the most effective

communication channels, and resolving conflicts. communication channels, and resolving conflicts.

(7)

Management Functions

4)

Controlling

Monitoring activities to ensure they are being accomplished as planned and correcting any significant deviations.

(8)

Mintzberg’s Managerial Roles

• Interpersonal Roles

– Figurehead.

For example when a manager is supervising a department then he is the figurehead of that

department. department.

– Leadership.

this role includes hiring, training and

(9)

Managerial Roles

• Informational Roles – Monitor

This role includes collecting information by reading magazines and talking to other people to knowabout the public taste, planning of the to knowabout the public taste, planning of the competitors etc.

– Disseminator

When the managers transmit this information to organizational members they are playing the role of disseminator.

(10)

Managerial Roles

• Spokesperson

• When the manager is making any announcement regarding the organization then he is playing the role of a spokesperson.

(11)

Managerial Roles

• Decisional Roles – Entrepreneur

As entrepreneur the manager initiates and oversee the newactivities that will improve organizational performance

– Disturbance Handler

The manager takes corrective actions in response to arising problems

(12)

Managerial Roles

– Resource Allocator.

Allocating resources to different departments

– Negotiator. – Negotiator.

They discuss issues and bargain with other firms to get advantage for their own unit.

(13)

Management Skills

1. Technical Skills

. . . the ability to apply specialized knowledge or expertise in any given organizational environment.

2. Human Skills

. . . the ability to work with,

understand, and motivate other people, both individually and in groups.

3. Conceptual Skills

. . . the mental ability to analyze complex situations and making decisions for solving the problems.

(14)

Organizational Behavior

Definition.

Organizational Behavior is a

discipline, concerned with understanding,

describing, predicting and controlling human behavior in an organizational environment. behavior in an organizational environment.

(15)

Explanation of definition

• A manager can know the behavior of

employee through interacting with

him/her and by observation.

• Predicting a behavior means telling

whether the employee will be fruitful for

organization or will create problems in

future.

• Although every individual carries a

different behavior, in order to have a

uniformed behavior of all employees

(16)

Why Do We Study OB?

• To learn about yourself and how to deal with others

• You are part of an organization now, and will continue to be a part of various

will continue to be a part of various organizations

• Organizations are increasingly expecting individuals to be able to work in teams, at least some of the time

• Some of you may want to be managers or entrepreneurs

(17)

Contributing Disciplines to the OB

Field.

•Psychology

The science that seeks to measure, explain and sometime change the

behavior of human beings and other animals.

Basically psychology is the study of

mind and behavior, if a manager is

good in psychology, it will help him in

understanding the behavior of

(18)

Contributing Disciplines to the OB

Field.

•Sociology

The study of people in relation to their fellow human beings.

Sociology is the study of group behavior,

because an organization is a social unit

where different individuals work in

groups, therefore sociology can help a

(19)

Contributing Disciplines to the OB

Field.

Social Psychology

an area within psychology that blends concepts from psychology and sociology and focuses on the influence of people on one another.

one another.

Psychology studies individual behavior and

sociology is concerned with group

behavior, social psychology focuses on

how group behavior influences individual

behavior.

(20)

Contributing Disciplines to the OB

Field.

• Anthropology

The study of societies to learn about human beings and their

activities. It helps us understand differences in fundamental

fundamental

values and attitudes between people in different countries.

In organization we find people from

multiple cultures, Difference of religion,

education, customs and values causes

difference between two cultures

(21)

Contributing Disciplines to the OB

Field.

•Political Science

The study of people in a political

environment and allocation of power

among

people to any single individual.

Political science is concerned with allocation of power, it talks about the factors which make people give the right in hand of a single

individual to rule them.

(22)

Challenges and Opportunities for

Organizational Behavior

• Responding to globalization.

today’s businesses are not limited to their native countries and crossing the boundaries of their countries. it is quite possible today boundaries of their countries. it is quite possible today that a manager is from one country and staff and

market is from other.

It is a growing challenge to understand the needs, preferences and attitudes of other cultures in order to better satisfy them and provide them better services.

(23)

Challenges and Opportunities for

Organizational Behavior

• Workforce diversity.

Today’s workforce

is becoming diverse. It includes is becoming diverse. It includes different age groups, gender,

races. Managing the workforce

(24)

Challenges and Opportunities for

Organizational Behavior

• Improving quality and productivity.

companies are rapidly starting their operations in other parts of the world, thus resulting in increased competition. thus resulting in increased competition.

In order to gain their share the companies

have to provide good quality. For this purpose two terms are being used.

(25)

Challenges and Opportunities for

Organizational Behavior

• Quality management.

QM is the name of the constant attainment of customer satisfaction through continuous improvement of through continuous improvement of all organizational processes.

• Process reengineering.

It asks managers to

reconsider howwork would be done and howtheir organization would be structured if they were starting from today their business.

(26)

Challenges and Opportunities for

Organizational Behavior

Empowering people.

• Empowering employees in the organizations is considered the organizations is considered the key of success.

• Even decision making is being pushed down to operational level.

• The concept of self managed teams is emerging in business world.

(27)

Challenges and Opportunities for

Organizational Behavior

• Coping with temporariness.

jobs are becoming more diverse, the employees have to update their

knowledge continuously, they all have to knowhowto knowledge continuously, they all have to knowhowto operate computers, and other latest

communication tools, and should be ready to fill temporary work

(28)

Challenges and Opportunities for

Organizational Behavior

• Working in Networked organizations.

the internet and the ability to link computers within organizations and between

organizations have created a different workplace for many employees.

workplace for many employees.

It allows people to work together even they may be thousand of miles apart.

Managing employees online requires special skills and techniques which are to be learnt on the part of the Manager.