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Impact of Social Media on Feedback and Grievance Redressal while Searching for Target Customers

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Figure

Fig. 3: Traffic overview on most popular social media websites (based on the statistics provided by https://www.similarweb.com/website/ as in Nov, 2017)
Fig. 5: Some snapshots of how feedbacks are provided by the customers and grievance redressals are done by companies using Social media sites( Source: Amazon & Snapdeal pages on Facebook)
Fig. 6: Review of e-retailer Amazon, PayTM, Snapdeal, Flipkart, Shopclues (Source: likealyzer.com)

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